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Panasonic KX-VC500 Operating Manual

Other manuals for KX-VC500: User Manual, Brochure, User Manual, Operating Manual
Manual is about: HD Visual communication unit

Summary of KX-VC500

  • Page 1

    Model no. Kx-vc500 user manual in this manual, the suffix of each model number (e.G., kx-vc500 xx ) is omitted unless necessary. Thank you for purchasing a panasonic hd visual communication unit. Please read this manual carefully before using this product and save this manual for future use. Kx-vc50...

  • Page 2: Introduction

    Introduction feature highlights dce * 1 dce * 1 video camera display microphone router internet router microphone video camera display *1 dce: data circuit-terminating equipment lifelike visual communication you can experience lifelike visual communication with smooth, high-quality video and clear s...

  • Page 3: Selectable Video Source

    Remote video camera operation via remote control you can move the other party’s video camera up, down, left, and right as well as zoom in and out (page 55). Selectable video source by connecting your computer or video camera to the unit, you can show your computer’s screen or video camera image to v...

  • Page 4: McU Connection

    Mcu connection by connecting to an mcu (multipoint control unit), you can make multiple-party video conference calls with 5 or more parties, rather than the normal maximum of 4 parties. *1 this feature must be enabled with an activation key (page 77, page 101). *1 for details about the types of mcus...

  • Page 5: Trademarks

    Trademarks • hdmi is a trademark or registered trademark of hdmi licensing llc in the united states and other countries. • polycom ® is a trademark owned by polycom, inc. In the us and other countries. • all other trademarks identified herein are the property of their respective owners. Licences • t...

  • Page 6: Table of Contents

    Table of contents for your safety ........................................................................................9 for your safety .................................................................................................................9 before operation ...............................

  • Page 7

    Displaying other video sources ..........................................................64 displaying a computer’s screen ...................................................................................64 displaying the sub video camera’s image ......................................................

  • Page 8

    Input ......................................................................................................110 inputting letters and numbers ....................................................................................110 miscellaneous ...........................................................

  • Page 9: For Your Safety

    For your safety to prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly. Warning denotes a potential hazard that could...

  • Page 10

    To prevent fires, electric shock, injury, or damage to the unit, be sure to follow these guidelines when performing any wiring or cabling: a. Before performing any wiring or cabling, unplug the unit’s power cord from the outlet. After completing all wiring and cabling, plug the power cord back into ...

  • Page 11

    Unplug the unit from the ac outlet and have it serviced by qualified service personnel in the following cases: a. If the unit does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may...

  • Page 12: Caution

    Caution power when the unit is not used over an extended period of time, take the batteries out of the remote control. Otherwise, the batteries may leak. Do not use the leaked batteries. When the unit is not used over an extended period of time, switch it off and unplug it. If an unused unit is left...

  • Page 13: Notes About Operation

    Notes about operation please pay attention to the following points when using this device: 1. Please contact your dealer for installing, upgrading, or repairing this device. 2. Do not forcefully hit or shake this device. Dropping or bumping this device can damage or break this device. 3. Do not plac...

  • Page 14: Data Security

    Data security we recommend observing the security precautions described in this section, in order to prevent the disclosure of sensitive information. Panasonic is not responsible for any damages caused by improper use of this device. Preventing data loss keep a separate record of the encryption key ...

  • Page 15: Precaution

    Precaution for users in the united kingdom for your safety, please read the following text carefully. This appliance is supplied with a moulded three-pin mains plug for your safety and convenience. Should the fuse need to be replaced, please ensure that the replacement fuse is of the same rating and...

  • Page 16

    For users outside the european union warning • this is a class a product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. For users in taiwan only notice • this product contains a cr coin lithium battery. When disp...

  • Page 17: Accessory Information

    Accessory information the following accessories are included: included accessories accessories quantity power cord (earth terminal included) depends on country/area remote control (part no.: n2qayb000674) 1 batteries (r6 [aa] dry cell) 2 cd-rom (included manuals, etc.) 1 note • the number and type o...

  • Page 18: Part Names and Usage

    Part names and usage main unit (front) a b c d e f g h power led shows the power status. The led is red when the power is on and off when the power is off. Remote control signal receiver receives remote control signals. The maximum range of reception is approximately 8 m from front of the unit, and ...

  • Page 19: Main Unit (Back)

    Main unit (back) rs-232c terminal this terminal is not available for use. Mic jack (page 24) used to connect the boundary microphone (optional) (page 21). Audio in l/r jack (page 24) used to connect general-purpose microphones (not for the boundary microphone). Lan jack (page 24) connect a lan cable...

  • Page 20: Remote Control

    Remote control press to show the sub video camera’s images on your and the other party’s display during a video conference call. When not on a video conference call, the sub video camera’s images are shown on your display only (page 69). Press to display/hide information about the other party, guide...

  • Page 21

    Boundary microphone (optional accessory) boundary microphone (digital interface type) (proprietary cable included. Cable length: approx. 8.5 m) a b model no.: kx-vca001 mic mute button press to mute your own voice so that other video conference call participants cannot hear you (page 61). Led indica...

  • Page 22: Led Patterns

    Led patterns leds indicate the operational status of the unit, as follows: led pattern status slow blue flashing • starting up • idle state blue on • in a video conference call (including when dialling, receiving a video conference call, and being disconnected) orange on • self diagnosis is being pe...

  • Page 23

    • it takes about 7 seconds to return from screen standby mode. (the length of time may vary depending on the type of display you are using.) user manual 23 preparation.

  • Page 24: Connecting The Unit

    Connecting the unit this section describes how to connect the main video camera, display, microphone, lan cable and power cord. A b c d f e to each device to a router to earthed ac outlet to a display notice • use only the included power cord. Note • make sure to read the instruction manuals for all...

  • Page 25: System Layout Examples

    6. Plug in the power cord into the power outlet. • choose an outlet that is convenient for plugging/unplugging. System layout examples display and main video camera place the display and main video camera at the same side of the room. Note • if you use speakers, refer to "amplifier/active speaker co...

  • Page 26: Amplifier/active Speaker

    4 m microphone display 4 m microphone microphone microphone microphone 4 m 4 m 4 m display microphone microphone microphone microphone 4 m 4 m 4 m 4 m display amplifier/active speaker connection this section describes how to connect an amplifier/ active speaker. 1. Connect the amplifier/active speak...

  • Page 27: Component Cable

    Connecting the display with a component cable if your display does not have an hdmi terminal, use a component cable for connection. 1. Connect the display to the component terminal on the back of the unit using a component cable. Note • to use the display’s speakers to output audio, connect the disp...

  • Page 28: Turning The Power On/off

    Turning the power on/off note • make sure that peripheral devices (e.G., display, main video camera) are turned on. 1 press the [power] button on the front of the unit. • the power led and all of the one-touch connection button leds turn on. Then, the one-touch connection button leds turn off, the s...

  • Page 29: Screen Display

    Screen display home screen (idle screen) displayed when the power is turned on. Also displayed when the [home] button is pressed on the unit or on the remote control. A b c d f e main video camera image displays the video from the main video camera. Unit information the information displayed differs...

  • Page 30: Menu Screen (Idle Screen)

    Icon status microphone is muted. Note • if the mic detection setting has been disabled through system settings (page 87), the icon will not be displayed even if the boundary microphone is muted. Network, server (any kind), or peripheral connection error (no connection, device error, etc.). Note • if...

  • Page 31

    Ip mode: the connection mode, local site name, ip address, (if using a sip server [page 99], the sip user name), maximum bandwidth, and encryption status. • if the local site name or sip user name is too long to display, it will be shortened and ended with "...". Guide displays operations you can pe...

  • Page 32: Video Conference Call Screen

    Video conference call screen a d f b c e g other party’s information when registered in the contact list: the other party’s name/group name is displayed. When not registered in the contact list: the other party’s ip address, sip uri (sip user name@sip domain name), host name (e.G., www.Example.Com),...

  • Page 33

    • you can set whether to display the icon. This setting affects all displayed images (excluding your own image) (page 87). For example, if icon display has been enabled, the icon will be displayed on the image of all other parties, but not on your own image. However, if icon display has been disable...

  • Page 34: 4-Party Conference)

    Making a video conference call you can make a video conference call using one of the following methods. Note • during a video conference call, you cannot perform the following operations: – pressing [menu] to display the menu screen. – pressing [contact] to display the contact list screen. • make su...

  • Page 35

    Calling from the home screen (operation with the main unit) 1 press [home] . • the home screen is displayed. 1 2 3 4 2 press [one-touch connection] ( 1 to 5 ). • the led for the one-touch connection number you pressed lights up. • the information registered to the selected one-touch connection numbe...

  • Page 36

    Calling from the menu screen (operation with the remote control) note • from the menu screen, you can make a video conference call using up to 300 speed dial numbers ( 1 to 300 ). (from the home screen, you can make a video conference call using up to 5 one-touch connection numbers [ 1 to 5 ].) 1 pr...

  • Page 37: 2, 3

    Calling from the contact list (2-party conference/3-party conference/4-party conference) note • to make a video conference call from the contact list, you must first register contacts in the contact list (page 79). • if "ip address" is set to "auto" on the network settings screen (page 84), the unit...

  • Page 38

    3 select the entry you want to call using [ ][ ] . • you can switch the index tab back and forth using [ ][ ] . (index tabs in which no entries exist will be skipped.) • press a numeric button on the remote control to switch to the index tab assigned to that button, as shown below. Numeric button 1 ...

  • Page 39: 2-5

    Calling by entering an address directly you can make a video conference call by entering the ip address, sip uri (or sip user name), or mcu’s conference room number@ip address. 1 press [menu] . • the menu screen is displayed. 7 8 1 6 2-5 2 select "manual dial" using [ ][ ] and press [enter] . • the ...

  • Page 40

    6 enter the ip address, sip uri (or sip user name), or mcu’s conference room number@ip address. Note • if the ip address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like [.001]. Example: the ip address is [192.168.0.1]. – correct entry: [192.168.0.1] – wrong entry: [...

  • Page 41

    • you can refer to the contact list when entering the ip address, sip uri (or sip user name), or mcu’s conference room number@ip address, by following the procedure below (you cannot enter a destination using the call history.): 1. Press [g] . • the contact list screen is displayed. 2. Use [ ][ ] to...

  • Page 42

    Calling from the call history you can make a video conference call from the call history. The call history is divided into outgoing and incoming calls. The last 30 video conference calls made and received are stored in the outgoing and incoming call history. Information such as the contact name or i...

  • Page 43: 2, 3

    1 press [menu] . • the menu screen is displayed. 4 5 2, 3 1 2 select "call history" using [ ][ ] and press [enter] . • the outgoing call history screen is displayed. Note • the result of the video conference call is displayed in the "call result" column as follows: – : the video conference call was ...

  • Page 44

    3 select the party you want to call using [ ][ ] . Note • if you press [enter] , the call history details screen is displayed. • when not selecting a local site (page 107), "local site name" will be blank. • the lowest bandwidth for the maximum bandwidth setting among all participating parties is di...

  • Page 45: When Manual Answer Is Set

    Answering a video conference call depending on your setting, you can either respond to a request to participate in a video conference call manually (manual answer) or automatically (automatic answer) (page 85). Note • make sure that peripheral devices (e.G., display, main video camera) are turned on...

  • Page 46: When Automatic Answer Is Set

    Note • if you do not answer a video conference call within approximately 60 seconds, the call will be terminated automatically. When automatic answer is set when a video conference call is incoming the call will be automatically answered after one ring, and transmission then begins. 46 user manual s...

  • Page 47: Conference Call

    Changing the screen layout during a 2-party video conference call you can choose from 3 different screen layouts when taking part in a 2-party video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layout] . – layout 1 : the other party’s...

  • Page 48

    Display screen layout both sites layout 2 this site layout 3 example: when using layout 2 [b] : the screen layout will be switched to layout 3. [r] : the screen layout will be switched to layout 1. • when connecting to an mcu or non-panasonic video conference system, images received from the other p...

  • Page 49: Conference Call

    Changing the screen layout during a 3-party video conference call you can choose from 7 different screen layouts when taking part in a 3-party (this site, site 1, site 2) video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layout] . – ...

  • Page 50

    A b c layout 1 layout 7 layout 6 b layout 2 a c b a b a b layout 3 b a layout 4 a layout 5 a: site 1 b: site 2 c: this site 50 user manual changing the screen layout.

  • Page 51

    Note • you can press [b] , [r] , or [g] to switch the screen layout to that button’s pre-assigned layout. *1 the layout displayed by each button depends on the screen layout currently in use. *1 you cannot switch the screen layout to layout 2 directly. However, you can switch to layout 2 if you pres...

  • Page 52: Conference Call

    Changing the screen layout during a 4-party video conference call you can choose from 6 different screen layouts when taking part in a 4-party (this site, site 1, site 2, site 3) video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layo...

  • Page 53

    Layout 1 layout 2*¹ layout 6 layout 3 a: site 1 b: site 2 c: site 3 d: this site layout 4 layout 5 b d a c a b c a d b c *1 image edges are trimmed and the image is centred. Note • you can press [b] , [r] , or [g] to switch the screen layout to that button’s pre-assigned layout. The layout displayed...

  • Page 54

    Display screen layout remote sites layout 1 all sites layout 2 site 1 layout 3 site 2 layout 4 site 3 layout 5 this site layout 6 example: when using layout 3 [b] : the screen layout will be switched to layout 1. [r] : the screen layout will be switched to layout 2. [g] : the screen layout will be s...

  • Page 55: Controlling A Ptz Camera

    Controlling a ptz camera if a ptz (pan, tilt, zoom) camera is connected as the main video camera to the other party’s unit, you can control the pan (side-to-side movement), the tilt (up-down movement) and the zoom of the camera during a video conference call. Note • you cannot control your ptz camer...

  • Page 56

    2 use [ ][ ] to select the site to display and press [enter] . • the camera control screen is displayed. 56 user manual controlling a ptz camera.

  • Page 57

    3 press the buttons of the remote control to operate the ptz camera. [b] : zoom out [r] : zoom in [ ][ ] : pan the camera left/right. [ ][ ] : tilt the camera up/down. • the movement continues as long as you hold down the button, and stops when you release the button. For finer control of the moveme...

  • Page 58

    Recalling a registered preset during a video conference call, you can set the other party’s ptz camera’s direction and zoom settings to a desired position by selecting a preset (pan, tilt, and zoom position) registered in their ptz camera. Note • you cannot register a preset or recall a registered p...

  • Page 59

    3 press a numeric button (1–9) to select the preset number that you want to recall. • the direction and zoom of the other party’s ptz camera will change to that of the registered preset. Note • if a number which has no preset registered to it is selected, the ptz camera’s direction or zoom will not ...

  • Page 60: Adjusting The Volume

    Adjusting the volume you can adjust the volume during a video conference call. 1 press [volume (+/–)] . • the volume level bar is displayed at the bottom of the screen. 1, 2 2 adjust the volume using [volume (+/–)] . • pressing [+] will increase the volume of the other party’s voice. • pressing [–] ...

  • Page 61: Muting The Microphone

    Muting the microphone during a video conference call, you can mute the microphone so that your voice cannot be heard by the other party. You will be able to hear the other party’s voice, but they will not be able to hear you. Note • you can set the microphone(s) to be mute at the start of a received...

  • Page 62: Reducing Microphone Noise

    Reducing microphone noise you can reduce the amount of ambient noise picked up by the microphone (shuffling of papers, etc.) during a video conference call. When noise reduction is in effect, the volume level of voices may also be reduced. 1 press [y] . • "whisper mode [on]" is displayed, and noise ...

  • Page 63: Adjusting The Tone

    Adjusting the tone you can adjust the tone during a video conference call. 1 press [tone ( / )] . • the tone control dialogue box appears, and the current tone setting is displayed. 1, 2 2 press [tone ( / )] to select a tone setting. • "more highs" : high-pitched sounds are amplified. • "standard" :...

  • Page 64: Connecting The Computer

    Displaying a computer’s screen you can display a computer’s screen on your display and to other parties by connecting the computer to the unit. This is convenient when explaining something on the computer’s screen while showing it to others, for example. Dce * 1 dce * 1 main video camera computer ro...

  • Page 65

    Resolution refresh rate (hz) vga 60/72/75/85 svga 60/72/75/85 xga 60/70/75/85 displaying the computer’s screen you can switch the display from the main video camera to the computer screen during a video conference call. 1 press [pc] . • the computer’s screen is displayed. The computer screen is also...

  • Page 66

    • pressing [full screen] on the remote control will hide or unhide the other party’s information, duration, and guide displays. • when connecting to another panasonic hd visual communication unit: – while displaying your computer’s screen, the other party cannot press [pc] to display their own compu...

  • Page 67

    Note • on the home screen, you can also display the computer’s screen on your display by pressing [pc] . While the computer’s screen is displayed, the unit will not enter screen standby mode. To return to the home screen, press [camera main] . User manual 67 displaying other video sources.

  • Page 68

    Displaying the sub video camera’s image when a sub video camera is connected to the unit, you can display the sub video camera’s image on your display and to other parties. Dce * 1 dce * 1 main video camera sub video camera router internet *1 dce: data circuit-terminating equipment connecting the su...

  • Page 69

    Displaying the sub video camera’s image you can switch the display from the main video camera to a sub video camera during a video conference call. 1 press [camera sub] . • the sub video camera’s image is displayed. The image is also visible on the other party’s display. Note • when connecting to an...

  • Page 70

    • when connecting to an mcu or non-panasonic video conference system: – even while displaying your sub video camera’s image, it is also possible for the other party to start sharing their sub video camera’s image. In this case, note that the other party’s sub video camera’s image will be displayed a...

  • Page 71

    Displaying a still image from the sub video camera you can display a still image from the sub video camera during a video conference call. Note • fix your sub video camera and the object so that the image is not blurred. • you cannot perform this operation when connecting to an mcu or non-panasonic ...

  • Page 72

    Displaying the connection status you can confirm the connection status of the network and peripheral devices. 1 press [status] . • the connections status screen is displayed. An "x" mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connecte...

  • Page 73: Displaying Unit Information

    Displaying unit information 1 press [status] twice. • the unit information screen is displayed. 2 1 note • when you are not using a sip server, "sip username" and "sip domain name" will be blank. • the status of communication encryption is displayed under "encryption" and the resolution for sending ...

  • Page 74

    • if [status] is pressed twice during a video conference call, you can press [r] to switch to the next screen. That screen displays the unit name, ip address/sip uri (or sip user name)/mcu’s conference room number@ip address/mcu’s sip user name@ip address, packet loss rate, connection bandwidth, res...

  • Page 75: Activating Enhanced Features

    Activating enhanced features overview of activation keys you can enhance the following types of features with an activation key (sold separately). For details about the settings, refer to page 101. Model no. Product name activation key type description kx-vcs101 activation key card (connection enhan...

  • Page 76: Systems

    Enabling connection to non-panasonic video conference systems you can connect to a non-panasonic video conference system and have a 2-party video conference call. Intranet note • to connect to non-panasonic video conference systems, you must purchase an activation key card (kx-vcs101) and activate t...

  • Page 77

    Enabling connection to an mcu connecting to an mcu allows you to have a video conference call with 5 or more parties. Intranet mcu note • to connect to an mcu, you must purchase an activation key card (kx-vcs101) and activate this feature beforehand (page 101). For details about the activation key, ...

  • Page 78

    Operating an mcu remotely using tone signals when connecting to an mcu, you can send tone signals by pressing buttons (0–9, #, or ) on the remote control. Doing so allows you to operate (e.G., change the screen layout) the mcu remotely. Note • tone signals can only be sent when connecting to an mcu....

  • Page 79: Adding Contacts to The

    Adding contacts to the contact list you can register the information of up to 300 contacts in the contact list. Note • if a video conference call is received while data is being entered, a dialogue box to confirm if you answer a video conference call is displayed. Use [ ][ ] to select "yes" or "no" ...

  • Page 80: Editing Contact Information

    Note • to continue entering another contact, press [b] and repeat steps 3 – 5 . 6. Press [home] . • the home screen is displayed. Registering a multiple-party contact 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "new contact" and press [enter] . • the contact list regist...

  • Page 81: Deleting A Contact

    6. Use [ ][ ] to select the item you want to edit and make any changes (page 110). Note • when editing a single-party contact, you cannot edit "multi-point" . • when editing a multiple-party contact, you cannot edit "multi-point" or "address" . 7. Press [g] . • a dialogue box to confirm the saving o...

  • Page 82

    3. Use [ ][ ] to select the single-party entry you want to add as a contact, and press [b] . • the contact list registration screen is displayed. 4. Use [ ][ ] to select the necessary items and input information (page 110). Note • you cannot edit "multi-point" or "address" . 5. Press [g] . • a dialo...

  • Page 83: Changing System

    Changing system settings note • if a video conference call is received while data is being entered, a dialogue box to confirm if you answer a video conference call is displayed. Use [ ][ ] to select "yes" or "no" and press [enter] . • when "yes" is selected, you can answer a video conference call wh...

  • Page 84: Making Network Settings

    Making network settings 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "settings" and press [enter] . • the system settings screen is displayed. 3. Use [ ][ ] to select "network settings" and press [enter] . • the network settings screen is displayed. 4. Use [ ][ ] to sele...

  • Page 85: Making Connection Settings

    7. Press [home] . • the home screen is displayed. Making connection settings 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "settings" and press [enter] . • the system settings screen is displayed. 3. Use [ ][ ] to select "call set up" and press [enter] . • the connection ...

  • Page 86

    "max resolution" is automatically changed to "auto" . "max resolution" : use [ ][ ] to select the maximum display resolution of the main video camera and sub video camera used during a video conference call. – "full hd" : maximum resolution: 1920 ´ 1080 (this mode switches the display resolution acc...

  • Page 87: Making Screen Standby

    "mic detection" : use [ ][ ] to select whether to enable the detection of the connection status of the boundary microphones. – "on" (default): enables the detection of boundary microphones. – "off" : disables the detection of boundary microphones. Note • when not using boundary microphones, set this...

  • Page 88: Setting The Mic Position

    2. Use [ ][ ] to select "settings" and press [enter] . • the system settings screen is displayed. 3. Press [ ] . • the second page is displayed. 4. Use [ ][ ] to select "sound settings" and press [enter] . • the sound settings screen is displayed. 5. Use [ ][ ] to select the following items for inpu...

  • Page 89

    Note • if the manual settings screen is displayed, press [b] to return to the auto settings screen. 5. Press [g] . • a dialogue box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "yes" and press [enter] . • the system settings screen is displayed. Note • depending on how man...

  • Page 90

    When setting boundary microphones in a row perpendicular to the display: connector main video camera speaker speaker display r ch l ch mic 1 r ch l ch mic 2 r ch l ch mic 3 mic 1: "center stereo" mic 2: "center stereo" mic 3: "center stereo" when setting boundary microphones parallel with the displa...

  • Page 91: Making Remote Control

    Making remote control settings you can specify a remote control id from 1, 2, or 3 for both the remote control and the unit. The unit responds to signals from any remote control with the same remote control id as itself. If you do not specify an id, the unit responds to signals from all remote contr...

  • Page 92: Making Language Settings

    9. Use the following procedure to change the id of the remote control. 1. Press and hold [·] and [#] at the same time. 2. Within 2 seconds after you release the buttons, press the number ( 1 to 3 ) corresponding to the id that you specified for "remote control id" in step 4 . – 1 : id1 – 2 : id2 – 3...

  • Page 93: Making Multicast Setting

    • the second page is displayed. 5. Press [ ] three times to select the fourth item from the top, press [enter] . • the language settings screen is displayed. 6. Repeat the procedure from step 5 . 9. Press [home] . • the home screen is displayed. Making multicast setting note • this setting should no...

  • Page 94: Performing A Network Test

    3. Press [ ] twice. • the third page is displayed. 4. Use [ ][ ] to select "enhancement" and press [enter] . • the enhanced feature confirmation screen is displayed. Note • features that have already been activated are displayed in "activated features" , as follows: – "connection enhancement" : conn...

  • Page 95: Performing Remote

    2. Use [ ][ ] to select "settings" and press [enter] . • the system settings screen is displayed. 3. Press [ ] twice. • the third page is displayed. 4. Use [ ][ ] to select "self diag." and press [enter] . • the self diagnosis screen is displayed with the dialogue box. Note • you can hide or display...

  • Page 96: Making Administrator

    Making administrator menu settings note • if a video conference call is received while data is being entered, a dialogue box to confirm if you answer a video conference call is displayed. Use [ ][ ] to select "yes" or "no" and press [enter] . • when "yes" is selected, you can answer a video conferen...

  • Page 97: Making Encryption Settings

    3. Use [ ][ ] to select the following items and enter a password (4–10 digits): "current password" : enter the current password (default: 00000000). "new password" : enter the new password. "retype new password" : enter the new password again. Note • please change the default login password the firs...

  • Page 98: Making Software Update

    Note • &, , comma (,), double quotation mark (") cannot be entered. • while being entered, the characters of the encryption key are displayed, but once the settings are saved, all the characters will be displayed as asterisks (*), and you will no longer be able to check the encryption key on the scr...

  • Page 99: Making Connection Mode

    Making connection mode setting 1. Login to the administrator menu (page 96). • the admin menu screen is displayed. 2. Use [ ][ ] to select "connection mode" and press [enter] . • the connection mode setting screen is displayed. 3. Use [ ][ ] to select the desired connection mode. "ip mode" : communi...

  • Page 100

    2. Use [ ][ ] to select "sip settings" and press [enter] . • the sip setting screen is displayed. 3. Use [ ][ ] to select the following items for input: "sip server" : use [ ][ ] to select "on" or "off" (default). Note • to communicate using a sip server, "on" must be selected and "sip server addres...

  • Page 101: Performing System

    Performing system initialisation 1. Login to the administrator menu (page 96). • the admin menu screen is displayed. 2. Press [ ] . • the second page is displayed. 3. Use [ ][ ] to select "system initialize" and press [enter] . • a dialogue box to confirm the start of system initialisation is displa...

  • Page 102: Updating Software

    3. Use [ ][ ] to select "enhancement" and press [enter] . • the software enhancement screen is displayed. Note • features that have already been activated are displayed in "activated features" , as follows: – "connection enhancement" : connection to mcus and non-panasonic video conference systems is...

  • Page 103: Making Audio Input Settings

    When "automatic version check" is set to "off" (page 98): use [ ][ ] to select "software updates" and press [enter] . • the system checks for version updates. The latest software version will be displayed next to "available software version :" . Proceed to step 5 if there is an update available. 5. ...

  • Page 104: Making Hdmi Settings (For

    2. Press [ ] . • the second page is displayed. 3. Use [ ][ ] to select "audio input" and press [enter] . • the audio input settings screen is displayed. 4. Use [ ][ ] to select the following items for input: "echo canceller" : use [ ][ ] to select whether to enable the echo canceller feature. – "on"...

  • Page 105: Making Local Site

    Making local site settings you can register up to 10 local sites. The same unit can be used in multiple meeting rooms without the need to change the network or connection mode settings. Registering a local site 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "select local s...

  • Page 106

    "encryption" : use [ ][ ] to select whether to enable encryption. – "on" : encryption is enabled. – "off" (default): encryption is disabled. Note • be careful when changing encryption settings because doing so may cause you to become unable to communicate with other parties. • be aware that if encry...

  • Page 107: Selecting A Local Site

    Note • "ip address" , "subnet mask" , and "default gateway" can be entered only if "ip address" is set to "manual" . • if the value for "ip address" , "subnet mask" , or "default gateway" contains 1 or 2 digits numbers, enter these numbers as they are. Do not enter like [.001]. Example: the ip addre...

  • Page 108

    • "not registered" is displayed for sites that have not been registered. 4. Press [g] . • a dialogue box to confirm the temporary use of the selected local site is displayed. 5. Use [ ][ ] to select "yes" and press [enter] . • the home screen is displayed. Note • when the current connection mode and...

  • Page 109

    2. Use [ ][ ] to select "select local site" and press [enter] . • the select local site screen is displayed. 3. Use [ ][ ] to select the local site you want to delete. 4. Press [r] . • a dialogue box to confirm deletion is displayed. 5. Use [ ][ ] to select "yes" and press [enter] . • the select loc...

  • Page 110

    Inputting letters and numbers you can use the remote control to input letters and numbers. The following tables detail the characters and numbers that can be input. The language that can be input depends on which language is selected through system settings. Press the indicated button repeatedly to ...

  • Page 111

    Table 1 english (for kx-vc500bx/kx-vc500cx/kx-vc500ex) button latin mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (easter...

  • Page 112

    Table 2 german (for kx-vc500ex only) button latin mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode num...

  • Page 113

    Table 3 french (for kx-vc500ex only) button latin mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode num...

  • Page 114

    Table 4 italian (for kx-vc500ex only) button latin mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode nu...

  • Page 115

    Table 5 spanish (for kx-vc500bx/kx-vc500cx/kx-vc500ex) button latin mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (easter...

  • Page 116

    Table 6 dutch (for kx-vc500ex only) button latin mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode numb...

  • Page 117

    Table 7 portuguese (for kx-vc500bx/kx-vc500cx/kx-vc500ex) button latin mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eas...

  • Page 118

    Table 8 russian (for kx-vc500cx only) continued on next page button cyrillic mode latin mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode number mode 1 1 А Б В Г а б в г 2 2 Д Е Ё Ж З д е ё ж з 3 3 И Й К Л и й к л 4 4 М Н О П м н о п 5 5 Р С...

  • Page 119

    Continued from previous page button uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode 1 1 1 1 a À Á Ã Ä Å Æ b c Ç a à á â ã ä å æ b c ç 2 a à á â ã ä å æ b c ç ...

  • Page 120: Switching The Input Mode

    Switching the input mode each time [b] or [r] is pressed, the input mode will be switched in the following cycle: • [b] (when language other than russian is selected for the display language) : latin mode ® number mode ® extended character 1 mode ® extended character 2 mode [b] (when russian is sele...

  • Page 121

    Changing the remote control batteries for users in taiwan only 1. Open the cover. 2. Take out the r6 (aa) batteries. 3. Insert new batteries (r6 [aa] dry cell), minus side first, then close the cover. User manual 121 m i s c e l l a n e o u s miscellaneous.

  • Page 122: Cleaning The Unit

    Cleaning the unit when cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the power is on may cause a malfunction. • wipe the unit with a dry, soft cloth. When the unit is very dirty, first clean it with a neutral, household cleaning agent using a wel...

  • Page 123: Troubleshooting

    Troubleshooting if a problem is occurring with the operation of the device, check here for possible solutions. Before proceeding check all connections to make sure they are secure, and that power is flowing from the outlet that the unit is plugged into. Basic operation problem cause and solution the...

  • Page 124

    Problem cause and solution operation is unresponsive or incorrect. • cables or cords may not be connected properly. → check that all cables to the unit are connected properly (page 19). • an error has occurred. → turn off the unit and restart it. • there may be a problem with your communication line...

  • Page 125

    Problem cause and solution you cannot control the other party’s video camera with the remote control. • the other party’s main video camera is not a ptz camera supported by this unit. → ask the other party to use a ptz camera that is supported by this unit. For details, have the other party contact ...

  • Page 126

    Problem cause and solution cannot connect with another party. • the lan cable is not connected properly. → check that it is connected to the unit properly (page 19). Perform a network test by entering the ip address of the other party, and then confirm the connection to the other party (page 94). • ...

  • Page 127

    Problem cause and solution • the internet connection is not established. → some hubs, routers, etc. Can take 10 seconds or more to establish an internet connection. • a video conference call to a unit with an incompatible software version was attempted. → check the software version of all parties. U...

  • Page 128

    Problem cause and solution the computer or sub video camera’s video is not displayed. • cables or cords may not be connected properly. → make sure all connections to the unit are correct (page 64, page 68). On the home screen, press [pc] or [camera sub] and then check the computer’s screen or sub vi...

  • Page 129: Audio

    Audio problem cause and solution the other party cannot hear your voice. • the microphone cable is not properly connected. → check that the microphone is properly connected to the unit (page 19). Perform self diagnosis, and check the performance of the microphones that are connected to the unit (pag...

  • Page 130: System Settings

    Problem cause and solution sound cuts out or echoes. • adjustments to the environment immediately after a video conference call has begun may not yet have completed. → immediately after a video conference call has begun, be sure to speak in turn with other parties. The unit will automatically adjust...

  • Page 131: If These Messages Appear

    If these messages appear message cause and solution call failed. Encryption settings (on/off) must match. Please change the encryption setting on one side and try again. • the encryption settings do not match those of the other party in a video conference call. → change the encryption settings to ma...

  • Page 132

    Message cause and solution pc is not connected. Check the connection. • a cable or cord is not properly connected. → check that all cables to the unit are connected properly (page 64). • the computer is not turned on. → turn on the computer. • the computer is not set to output from its external moni...

  • Page 133

    Message cause and solution check main camera setting. Set camera operating frequency to n hz. If [#] is pressed, the system enters safe mode after restart. Note • the field frequency setting of the unit ( 50 or 60 ) is represented by n . • a video camera with a different field frequency to the unit ...

  • Page 134

    Message cause and solution call failed due to combination mismatch. • in a multiple-party video conference call, one or more of the parties is incompatible. → check the software version of all parties. Update the unit with the older software version so that the versions match. Call failed due to uns...

  • Page 135

    Message cause and solution the address is invalid. • the ip address contains an invalid value. → enter the ip address correctly. The correct format is xxx.Xxx.Xxx.Xxx (dotted format decimal notation). If the ip address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like...

  • Page 136

    Message cause and solution unable to connect to network. (xxxx xxxx) note • an error code (consisting of numerals) is displayed in "xxxx xxxx". • the lan cable is not connected properly, and therefore you cannot make a video conference call. → check that the lan cable is connected to the unit proper...

  • Page 137: Miscellaneous

    Message cause and solution invalid operation. Initial setting is not completed. • in local site settings, you tried to select and save a connection mode without completing network settings. → before making local site settings, change the connection mode (page 99) and make network settings (page 84)....

  • Page 138: System Specifications

    System specifications video compression method h.264 compatible resolutions • 1920 ´ 1080p • 1920 ´ 1080i • 1280 ´ 720p • 1280 ´ 540p • 960 ´ 540p • 704 ´ 480p • 352 ´ 240p camera input resolution 1920 ´ 1080i pc input resolutions xga, svga, vga audio compression method mpeg-4 aac ld frequency range...

  • Page 139

    Operating temperature 0 °c–40 °c operating humidity 10 %–90 % (non-condensing) *1 either output can be set through system settings (page 89); only monaural is available when connecting to mcus and non-panasonic video conference systems. User manual 139 specifications.

  • Page 140: Index

    Index a activating enhanced features 75, 101 enabling connection to an mcu 77 enabling connection to non-panasonic video conference systems 76 activation key 75 activation key card for connection enhancement (kx-vcs101) 75 administrator password, setting 96 amplifier/speaker 26 answering a video con...

  • Page 141

    U unit information, viewing 73, 93 unit name, setting 83 v volume, adjusting 60 user manual 141 index.

  • Page 142

    Pnqx2746wa copyright: this material is copyrighted by panasonic system networks co., ltd. , and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of panasonic system networks co., ltd. Panasonic system networks co., ltd. 2...