User guide • fast print speed, up to 305 mm/s • excellent print quality up to 1600 dpi • high-yield, vivid inks • complete with color labeling software quicklabel.Com part number: 22834649-en-e the labels you want when you need them. ®.
Ql-800 user guide part number 22834649-en-e revision 1.2 11/2015 quicklabel systems, an astronova™ division world headquarters 600 east greenwich ave., west warwick, ri 02893 tel: +1 (401) 828-4000 fax: +1 (401) 822-2430 e-mail: info@quicklabel.Com www.Quicklabel.Com technical support tel: +1 (401) ...
© 2015 astro-med, inc. All rights reserved this manual is copyrighted with all rights reserved. No part of this manual may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without written permission of quicklabel systems....
Ink limited warranty this warranty covers quicklabel ql-800 ink cartridge sold by quicklabel systems. Each ql-800 ink cartridge is warranted to be free from defects in materials and workmanship for up to 12 months from the date of manufacture if in original unopened packaging, or up to 3 months afte...
Obtaining service to obtain warranted service, please contact quicklabel technical support through one of the factory sales and service centers. Contact information for factory sales and service quicklabel usa and world headquarters 600 east greenwich avenue west warwick, ri 02893 usa tel: +1 (401) ...
Ql-800 user guide i contents chapter: 1 getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 about the ql-800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 installation and setup overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 u...
Contents ii ql-800 user guide setting up labels in third-party design applications . . . . . . . . . . . . . . 32 setting up the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 setting up general options . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 setting...
Contents ql-800 user guide iii chapter: 7 safety warnings and precautions . . . . . . . . . . . . . . . . . . . 79 location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 power supply and power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 ge...
Contents iv ql-800 user guide.
Ql-800 user guide 1 1 getting started about the ql-800 when you start printing your own labels in your office or factory with the ql-800 from quicklabel systems, you'll stop production delays and reduce excess inventory. You will achieve flexibility and cost-savings because you are digitally printin...
Getting started 2 ql-800 user guide the ql-800 is designed with all the power of a high-end digital label printing press, but it's sold at just a fraction of the price and fits on your desk or tabletop. The ql-800 is a versatile, in-house digital color label printer that prints both labels in a rang...
Getting started ql-800 user guide 3 unpacking the printer the printer is secured using packing tape and cushioning materials to protect it against vibrations and shock during transportation. Use the following procedure to unpack the printer. Keep the packing materials for future transportation. 1 re...
Getting started 4 ql-800 user guide 2 lift the printer out of the shipping carton. The printer weighs about 70 pounds (31.75 kilograms). Two persons standing at the front and back of the printer respectively must lift the printer by the indicated lift points. Lift the front of the printer by the rec...
Getting started ql-800 user guide 5 4 remove all pieces of packing tape. This clear filament tape is used to secure the doors and covers in place. There is also tape holding the maintenance cartridge in place. Open the main side door and lower side door to access and remove this tape. 5 with the mai...
Getting started 6 ql-800 user guide 6 close all covers and doors. Checking the included parts check to make sure the following items are included with the printer. • power cable • usb cable • printhead • four ink cartridges (one for each color) • installation cd before installing the printer choosin...
Getting started ql-800 user guide 7 • the minimum space required for installation and maintenance is shown below. Installation precautions when installing the printer, observe the following precautions. • imaging faults can result from dew condensation that occurs when the printer is moved from a co...
Getting started 8 ql-800 user guide system requirements • 32-bit or 64-bit microsoft® windows® xp, windows vista®, windows 7, or windows 8 • microsoft .Net framework 3.5 sp1 • 350 mb free hard drive space • cd/dvd drive • one available usb 2.0 port for usb installation or network connectivity for ne...
Getting started ql-800 user guide 9 switching the printer on and off after you have connected the power cable and plugged it into an outlet, use the following instructions to turn the printer power on/off. Note: the power cable connects to a power inlet on the rear of the printer. This inlet has a p...
Getting started 10 ql-800 user guide 3 use the driver installation wizard to install the driver. Refer to the following information during this process. • choose the usb connection method when prompted. • select an installation location for the ql-800 maintenance utility when prompted. Choose finish...
Getting started ql-800 user guide 11 resolving windows 7 and windows 8 usb installation issues when you install the printer driver via usb, you first run the installation wizard and then connect the printer to your pc via the usb cable. If you connected the usb cable before running the installation ...
Getting started 12 ql-800 user guide 3 select quicklabel systems quicklabel ql-800 and choose properties . The properties window will open. Choose the general tab. 4 choose change settings . Then choose the driver tab. 5 choose update driver . When you are prompted, select the search automatically f...
Getting started ql-800 user guide 13 thoroughly by quicklabel systems, and will not cause any of the problems listed in these messages. 1 ensure the printer is powered on and connected to the network via a lan cable. 2 power on your computer and insert the ql-800 installer cd in the cd drive. The in...
Getting started 14 ql-800 user guide using the after shipping wizard after installing the driver, the ql-800 maintenance utility will be available for use. You will use the after shipping wizard in this utility to ready the maintenance roller, install ink cartridges, and install the printhead. 1 lau...
Getting started ql-800 user guide 15 installing ink cartridges use the following instructions to install ink cartridges. Warning: for safety, keep ink cartridges out of the reach of children. If ink is accidentally ingested, contact a physician immediately. 1 open the main side door. 2 open both ink...
Getting started 16 ql-800 user guide caution: there are sharp needles in the ink cartridge slot. Never put your fingers in this area. Note: the printer is designed so that ink cartridges cannot be inserted in the wrong slots. Do not attempt to insert ink cartridges in the wrong slots. 4 close the in...
Getting started ql-800 user guide 17 2 open the top cover. 3 remove the fluidic cap protectors from the two fluidic couplings. 4 open the end of the printhead package box and slide out the foil bag. 5 inspect the integrity of the foil vacuum sealing. The foil bag should be formed tightly to the cont...
Getting started 18 ql-800 user guide 6 carefully rip open the foil packaging at the notch. Use scissors if your foil bag does not have a notch or you are finding it difficult to tear the bag. 7 remove the printhead from the foil bag. Caution: do not place the unprotected printhead cartridge on any s...
Getting started ql-800 user guide 19 10 carefully remove the protective tape from the electrical contacts. While holding the printhead cartridge by the handle with one hand, grasp the pull tab with the other hand, and slowly peel back the plastic strip covering the electrical contacts. Caution: disp...
Getting started 20 ql-800 user guide 14 tilt the top of the printhead cartridge toward the back of the printer, about 20º. Then gently seat the back of the printhead cartridge into the print engine. 15 when the back of the printhead is firmly seated, gently rotate the printhead cartridge into positi...
Getting started ql-800 user guide 21 16 slowly close the printhead latch. The fluidic couplings should advance and seal to the printhead cartridge. Caution: if the latch will not close, do not force it. Reseat the printhead and try again. 17 close the top cover. Loading and unloading media loading m...
Getting started 22 ql-800 user guide 3 turn the wing nut [1] on the end of the mandrel clockwise until you feel resistance. This action secures the roll in place. 4 put the outer flange [4] on the mandrel. Make sure the outer flange contacts the roll [2]. 5 tighten the captive fastener on the outer ...
Getting started ql-800 user guide 23 note: if the automatic media feeding process fails, the media will be ejected back out of the printer. 10 on the front of the printer, slide the media exit guide [5] so it lightly contacts the edge of the media exiting the printer. Unloading media 1 press and hol...
Getting started 24 ql-800 user guide quicklabel services ql-800 label materials quicklabel develops ql-800 label printing substrates. We sell cost-effective labels that meet various end-use requirements, including industry and government regulatory labeling standards. Quicklabel bpo blanket purchase...
Ql-800 user guide 25 2 ql-800 overview printer part names and functions front view # part description 1 media exit slot printed labels are ejected through this slot. 2 operation panel use these keys to operate various printer func- tions. 3 top cover open this cover to access the printhead. 4 main s...
Ql-800 overview 26 ql-800 user guide back view # part description 1 media entry slot media enters the printer through this slot. 2 reserved this port is not used. Do not connect to this port. 3 usb port connect the usb cable here when using the usb connection method. 4 lan port connect the lan cable...
Ql-800 overview ql-800 user guide 27 operation panel # key description 1 power • if the printer power is off, press and release this key to turn the power on. • if the printer power is on, press and hold this key to turn the power off. • press and release this key to recover from some error conditio...
Ql-800 overview 28 ql-800 user guide led indicators 4 back-feed • press and release the back-feed key to back-feed media one label length. • press and hold the back-feed key to back-feed media until you release the key. • to unload media, press and hold the back-feed key until the printer beeps once...
Ql-800 overview ql-800 user guide 29 color basics color in design and printing is a sophisticated topic. At quicklabel systems, we have worked to make using the ql-800 printer as easy as possible. We understand that your goal is to design and print colorful, effective labels with consistency. Color ...
Ql-800 overview 30 ql-800 user guide color profiling these technical differences are universal, and as a result of them, software developers, display manufacturers, and printer manufacturers have worked together to develop a way to successfully describe and use color taking into consideration the di...
Ql-800 user guide 31 3 designing and printing labels designing labels this section describes several factors you should consider before you start designing labels. Choosing design software you can print to the ql-800 using any design software with printing functionality. There are many graphic desig...
Designing and printing labels 32 ql-800 user guide • the height and width of the label file “canvas” should be 0.04 to 0.08” (1-2 mm) larger than the height and width of the physical label. Excessive width and length will result in increased ink on the liner. You may need to experiment to determine ...
Designing and printing labels ql-800 user guide 33 • use in-gamut colors - when designing in color, ensure you use colors that are within the printing gamut. Most design applications will indicate when a color is out of gamut. For example, in adobe photoshop and illustrator, out-of-gamut colors are ...
Designing and printing labels 34 ql-800 user guide 2 choose the general tab. 3 if necessary, you can select a printing orientation. Orientation is often set within the design application. However, if you cannot select an orientation in the design application, choose from the following options: • por...
Designing and printing labels ql-800 user guide 35 8 select the type of material the label will be printed on. 9 select a label size from the list. Note: if necessary, you can set up a custom label size to meet your needs. 10 select whether color or monochrome printing will be used. • color - choose...
Designing and printing labels 36 ql-800 user guide 2 choose the general tab. 3 choose manage labels . The custom label size window will open. 4 enter or select a label name. • to edit an existing label size profile, select the label name from the list. • to create a new label size profile, enter a l...
Designing and printing labels ql-800 user guide 37 7 if necessary, you can delete a label size profile by selecting it from the list and then choosing delete . 8 choose ok . Setting up media options before you print using a third-party application, you will need to select media options for your labe...
Designing and printing labels 38 ql-800 user guide 3 if necessary, use the offset options to adjust the location of a printed image relative to the registration marks on the media. • horizontal offset - negative values move the image left on the label. Positive values move the image right on the lab...
Designing and printing labels ql-800 user guide 39 using service options you can clean the printheads, launch the status monitor, order supplies, and contact technical support using the printer driver. 1 open the appropriate printer window based on your version of windows. • in windows xp, choose st...
Designing and printing labels 40 ql-800 user guide 6 choose ok . Related topics: - cleaning printheads on page 53 saving and recalling driver settings after setting up the driver, you can save the driver settings. It may be helpful to save driver settings for each label you will be printing. 1 open ...
Designing and printing labels ql-800 user guide 41 • to edit an existing settings profile, select the profile name from the list. • to create a new settings profile, enter a profile name in the list. 4 edit the driver settings as needed. 5 save the settings. • if you edited an existing settings prof...
Designing and printing labels 42 ql-800 user guide 5 if necessary, you can pause, resume, and cancel print jobs from the operation panel on the front of the printer. • while printing, press and release the pause/resume key to pause the print job. • while paused, press and release the pause/resume ke...
Designing and printing labels ql-800 user guide 43 using the status monitor viewing the printer status 1 open the ql-800 status monitor. You can access the status monitor from the windows start menu, ql-800 maintenance utility, or the printer driver. • from the windows start menu, choose start > all...
Designing and printing labels 44 ql-800 user guide viewing the job status and cancelling jobs 1 open the ql-800 status monitor. You can access the status monitor from the windows start menu, ql-800 maintenance utility, or the printer driver. • from the windows start menu, choose start > all programs...
Designing and printing labels ql-800 user guide 45 • in the ql-800 printer driver, choose launch status monitor from the services tab. 2 you can view estimates of remaining ink percentages in the ink levels area. 3 you can view an estimate of the maintenance cartridge level percentage in the mainten...
Designing and printing labels 46 ql-800 user guide.
Ql-800 user guide 47 4 ql-800 maintenance utility about the maintenance utility the ql-800 maintenance utility is installed during the driver installation process. The utility allows you to view printer information and perform a variety of maintenance functions. Printer information tab use the print...
Ql-800 maintenance utility 48 ql-800 user guide 2 choose the printer information tab. 3 view the printer information. • printer - this section provides the serial number of the printer and the installed firmware version number. It also provides the transport usage in inches. • print module - this se...
Ql-800 maintenance utility ql-800 user guide 49 8 on the rear of the printer, turn the power inlet switch on. Power on the printer. Setting the clock 1 launch the ql-800 maintenance utility. From the windows start menu, choose start > all programs > ql-800 > ql-800 maintenance utility . A language a...
Ql-800 maintenance utility 50 ql-800 user guide setting the vertical baseline if you send the same job to two or more ql-800 printers and notice that the image prints in different locations, you can move the vertical baseline of a printer. Note: adjusting the baseline is needed only for synchronizin...
Ql-800 maintenance utility ql-800 user guide 51 note: adjusting the baseline is needed only for synchronizing the output of two or more printers. Baselines are adjusted at the factory and should be close from printer to printer. If you are using one ql-800, baseline adjustment is not necessary. 1 la...
Ql-800 maintenance utility 52 ql-800 user guide 2 choose the print settings tab. 3 to read the cut/stop position value from the printer and set the cut/stop position control accordingly, choose read from printer . 4 enter a cut/stop position value. • positive values result in more media being fed af...
Ql-800 maintenance utility ql-800 user guide 53 note: the auto-maintenance routine uses ink and other consumables. Run the auto-maintenance routine only as often as needed to maintain print quality. 1 launch the ql-800 maintenance utility. From the windows start menu, choose start > all programs > q...
Ql-800 maintenance utility 54 ql-800 user guide • light - start with light cleaning to resolve minor print defects. Then print a test label. If the issue is not resolved, use the heavy cleaning method. • heavy - use heavy cleaning to resolve major print defects, or when light cleaning has not fully ...
Ql-800 maintenance utility ql-800 user guide 55 5 pack the printer in its original packing material for shipping. 6 after setting up the printer in the new location, return to the cleaning tab in the ql-800 maintenance utility. Choose after shipping . Follow the on-screen instructions to complete th...
Ql-800 maintenance utility 56 ql-800 user guide saving log files 1 launch the ql-800 maintenance utility. From the windows start menu, choose start > all programs > ql-800 > ql-800 maintenance utility . A language and printer prompt will open. Select a display language and the ql-800 printer you wan...
Ql-800 maintenance utility ql-800 user guide 57 replacing the printhead assembly use the following procedure to replace the printhead assembly. This process will replace the printhead for each color. Note: wear protective gloves to prevent ink from staining your hands during this procedure. 1 launch...
Ql-800 maintenance utility 58 ql-800 user guide replacing the maintenance cartridge when the maintenance cartridge is filled to capacity with collected ink, printing stops. An error message and led indicate this condition. • a message indicating the maintenance cartridge is full will be displayed in...
Ql-800 maintenance utility ql-800 user guide 59 replacing the maintenance roller use the following procedure to replace the maintenance roller. Note: wear protective gloves to prevent ink from staining your hands during this procedure. 1 launch the ql-800 maintenance utility. From the windows start ...
Ql-800 maintenance utility 60 ql-800 user guide.
Ql-800 user guide 61 5 printer maintenance replacing ink cartridges when the remaining ink level becomes low, a low ink message will be displayed on the status monitor and in the system logs tab of the maintenance utility. When an ink cartridge is out of ink, an out of ink message will be displayed ...
Printer maintenance 62 ql-800 user guide 2 open the ink cartridge latch for the empty ink cartridge. The latch can be opened by pressing the top of the locking mechanism and pulling outward. 3 remove the empty ink cartridge. 4 slide in the new ink cartridge, septum end first, label side up. Push the...
Printer maintenance ql-800 user guide 63 5 close the ink cartridge latch. 6 close the main side door. Cleaning cleaning the printer exterior over time, the plastic exterior panels of the printer may accumulate dust, dirt, etc. You can clean these panels as needed. 1 dampen a clean, lint-free cloth w...
Printer maintenance 64 ql-800 user guide 6 lift the roller handle [1] to open the input pinch rollers. There are two rollers on the top and one roller on the bottom of the media entry slot. 7 insert the cloth end of the wooden stick into the roller area. Clean the rollers using a side-to-side motion...
Printer maintenance ql-800 user guide 65 5 dampen a clean, lint-free cloth with deionized water. Do not use paper towels, napkins, or any other material that may leave lint or debris behind while cleaning. Problems can occur if lint enters the interior of the printer. 6 use the cloth to clean the em...
Printer maintenance 66 ql-800 user guide 3 grasp the handle on the transport unit. Then pull the transport unit straight out of the printer. Note: if the yellow transport unit shipping lock is installed, you will not be able to remove the transport unit. You must first remove the shipping lock by ro...
Printer maintenance ql-800 user guide 67 7 if necessary, you can grasp and move the belts manually in either direction to expose more belt surface area for cleaning. All four belts will move at the same time. 8 if the belts are damp from cleaning, allow them to dry completely before reinstalling the...
Printer maintenance 68 ql-800 user guide.
Ql-800 user guide 69 6 troubleshooting error messages # error messages problem solution 1001 paper path error the printer cannot move media into the proper position. Look for and clear a potential jam. Press and release the power key to resume the job. Or press and hold the pause/resume key to cance...
Troubleshooting 70 ql-800 user guide 1006 cutter jam the cutter did not make it to the opposite side. Clear the obstruction in the cut- ter area. Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job. 1007 fan error na na 1008 continuous media se...
Troubleshooting ql-800 user guide 71 100e belt motor stall the belt motor has stalled. Remove the transport unit and inspect it. Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job. 100f pinch motor stall the pinch motor has stalled. Inspect th...
Troubleshooting 72 ql-800 user guide 1015 internal error there is an electronics failure. Press and release the power key to clear the error. Turn the printer power off, wait three seconds, and turn the power on again. If the issue persists, contact technical support. 1016 can't tighten unwind the p...
Troubleshooting ql-800 user guide 73 1022 shared memory response timeout there is an internal communi- cations failure. Press and release the power key to clear the error. Turn the printer power off, wait three seconds, and turn the power on again. If the issue persists, contact technical support. 1...
Troubleshooting 74 ql-800 user guide 1032 invalid eeprom checksum an internal eeprom failure occurred. Press and release the power key to clear the error. Turn the printer power off, wait three seconds, and turn the power on again. If the issue persists, contact technical support. 1038 upgrade failu...
Troubleshooting ql-800 user guide 75 1042 can't find job parameter job status message does not contain valid horizontal offset parameter. Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job. 1043 can't find job parameter job status message does...
Troubleshooting 76 ql-800 user guide removing a media jam if a media jam occurs during a print job, the red error led will light on the front panel and the specific error message will be displayed in the status monitor. Note: after clearing a media jam, you will need to reprint labels that were not ...
Troubleshooting ql-800 user guide 77 3 open the main side door. 4 lift the roller handle [2] to open the input pinch rollers. There are two rollers on the top and one roller on the bottom of the media entry slot. The rollers must be open to allow removal of the transport unit and remaining media in ...
Troubleshooting 78 ql-800 user guide 5 grasp the handle on the transport unit. Then pull the transport unit straight out of the printer. Note: if the yellow transport unit shipping lock is installed, you will not be able to remove the transport unit. You must first remove the shipping lock by rotati...
Ql-800 user guide 79 7 safety warnings and precautions before using this printer, please read this section thoroughly. Warnings to heed and important matters are described here to prevent user injury and printer damage. Do not attempt to operate this printer in any way other than those mentioned in ...
Safety warnings and precautions 80 ql-800 user guide power supply and power cord warning • to avoid causing a fire or serious electrical shock, always use the power cord provided with this printer. To avoid a fire or electrical shock, do not use an extension cord. • to avoid causing a fire or seriou...
Safety warnings and precautions ql-800 user guide 81 into contact with electrical components inside the printer, this could cause a fire or serious electrical shock. Caution • there are high voltage points inside the printer. To avoid a fire or electrical shock, never attempt to disassemble or repai...
Safety warnings and precautions 82 ql-800 user guide • the printer weighs about 70 pounds (31.75 kilograms). Two persons standing at the front and back of the printer respectively must lift the printer by the indicated lift points. Lift the front of the printer by the recessed handle. Lift the rear ...
Safety warnings and precautions ql-800 user guide 83 • do not install or remove the ink cartridge or maintenance cartridge unless it needs to be replaced. Doing so can accelerate wear of the printer components..
Safety warnings and precautions 84 ql-800 user guide.
Ql-800 user guide 85 8 specifications printer specifications printer printing technology thermal inkjet resolution 1600 x 1600 dpi, 1600 x 800 dpi label size/print area width 2.0” (51 mm) - 8.3” (211 mm) length 1.0” (25 mm) - 30.0” (762 mm) print speed 6 ips at 1600 x 1600 dpi 12 ips at 1600 x 800 d...
Specifications 86 ql-800 user guide label media width: 2.125” (54 mm) - 8.425” (214 mm) length: 1.125” (29 mm) - 30.125” (765 mm) types: gloss paper, matte paper and synthetic pressure-sensitive; paper tag stock roll: 8” od (203 mm) quicklabel® paper and synthetic labels on 3” id (76.2 mm) core thic...
Specifications ql-800 user guide 87 environmental printer operating 41º f to 95º f (5º c to 35º c), 20% to 90% relative humidity (non-condens- ing) printer should be installed on level surface with no more than 1º tilt in any axis no longer than 8 weeks powered off or in standby. Printer non-operati...
Specifications 88 ql-800 user guide label specifications label rollstock 8” od (203 mm) quicklabel® paper and synthetic labels label size/print area width: 2.0” - 8.3” (51 mm - 211 mm) length: 1.0” - 30.0” (25 mm - 762 mm) construction width (a): 2.125” - 8.425” (54 mm - 214 mm) edge trim left / rig...
Specifications ql-800 user guide 89 reflective mark width (c): 0.75” (19 mm) minimum length (d): 0.125” (3.175 mm) density: >1.1 (reflective measured with x-rite 504) non-glossy finish other features gap (e): 0.118” (3.0 mm) - 0.75” (19 mm) multi-across/down: yes, 1.0” (25 mm) min. Width, 1.0” (25 m...
Specifications 90 ql-800 user guide.
Ql-800 user guide 91 index a aerosol filter replacing 57 auto-maintenance 52 c cancelling jobs 44 cleaning exterior 63 input pinch rollers 63 maintenance tray area 64 transport belt 65 cleaning printheads 53 clock 49 color basics 29 custom quicklabel omni 31 label setup 32 cut/stop position 51 cutte...
Index 92 ql-800 user guide printer information 48 printhead installing 16 printhead assembly replacing 57 printhead cleaning 53 printing labels 41 s safety 79 shipping 54 specifications 85 status monitor 43, 44 system requirements 8 t third party applications 31 top cover 25 u upgrade 48 usb port 26...