Qvis Homecam1 User Manual - page 31
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25
6
FAQ
Bug
Solution / Reason
I cannot boot up
the device or
operate it properly.
Please click the RESET button for at least five seconds to restore
factory default setup.
The water has
leaked into the
camera casing
The unauthorised front or rear cap removal many result in water
leaking into the camera housing.
The glass front cap has sustained heavy a push or strike.
The waterproof plug of the rear cap becomes loosen.
SD card hot swap
Before removing SD card, please stop recording and do not take
any snapshots firstly and then wait for at least 15 seconds to
remove the SD card. This is to ensure data integrity on the SD card
is maintained. Otherwise you could lose all the data!
SD card write
times
Do not set the SD card as the main storage media to store data, on
the schedule record file. It may damage the SD card and decrease
its operational lifetime.
I cannot use PIR
function.
There are heating sources around the device environment. It
may result in a false alarm.
The PIR sensitivity becomes much lower when the moving
object’s distance is more than 6m away from the sensor.
I cannot upgrade
the device via
network.
When network upgrade operation has failed, you can use port 3800
to continue upgrade.
I cannot login the
client-end or the
WEB.
The Active X control is blocked.
The display card version needs to be DX8.1 or higher.
Network connection error occurred.
Invalid network setup.
Invalid user name or password.
I cannot play the
download file.
There is no player.
There is no DX8.1 or higher.
For the MEDIA PLAYER, there shall be Div X503Bundle.exe
plugin if you play the .AVI file.
For Windows XP user, you need to install the plugin
DivX503Bundle.exe and ffdsho-2004 1012.exe.
To guarantee
setup update
After you modified the important setup, please reboot the device via
the software to make sure the setup has been updated to the
storage medium.
Power adapter
The general power adapter can only work reliably within the
temperature range of between 0
℃
to 40
℃
. If the power supply is
being operated outside this temperature range then it may result in
an unstable power supply being provided to the camera.
Please replace with an industrial-grade power adapter if you are
using it in a harsh environment.