Qwest Actiontec M1000 Troubleshooting Manual

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How to Troubleshoot Wireless Access (Wi-Fi) on the Qwest® Standard Modem: Actiontec®

M1000 with the Qwest® Wireless Module: Actiontec® W1000

Internet Service Provider (ISP):

All

Use this document if:

You want to change one or more of the following settings to troubleshoot your Qwest Standard

Modem: Actiontec M1000 for wireless issues:

1. Reset your modem to factory defaults (Step 4)

2. Reprogram your modem (Step 9)

3. Change your SSID or Network Name (Step 16)

4. Security key (Step 16)

5. Channel and power settings (Step 20)

This document assumes:

That you have your PPP username and password that was provided by your Internet

Service Provider (ISP).

Click here

to look up your ISP’s contact information.

Your computer is directly connected to the modem using an Ethernet cable.

The Qwest Standard Modem: Actiontec M1000 is powered on.

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Summary of Actiontec M1000

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© 2008 qwest communications international inc. How to troubleshoot wireless access (wi-fi) on the qwest® standard modem: actiontec® m1000 with the qwest® wireless module: actiontec® w1000 internet service provider (isp): all use this document if: you want to change one or more of the following setti...
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© 2008 qwest communications international inc. 1. First, make sure you have fully installed the qwest wireless module: actiontec w1000 into the qwest standard modem: actiontec m1000. If not, click here for installation instructions. 2. Open a web browser, type 192.168.0.1 , and press enter. 3. If yo...
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© 2008 qwest communications international inc. 5. Select restore default settings. 6. Select restore default settings again. 7. Select ok..
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© 2008 qwest communications international inc. 8. Click here. 9. These are the steps for reprogramming your modem. Select advanced setup. 10. Select wan ip address..
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© 2008 qwest communications international inc. 11. Select pppoe. 12. Place a checkmark next to ‘ppp auto connect’ if it is not populated 13. Enter the ppp username and password that was provided to you by your internet service provider (isp). Click here to look up your isp’s contact information. 14....
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© 2008 qwest communications international inc. 16. These are the steps for change your ssid or network name and wep key. Select the wireless setup. 17. Other wireless devices will see this wireless connection myqwest2613. For troubleshooting purposes you should change it. 18. To create your own wep ...
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© 2008 qwest communications international inc. 20. These are the steps for changing the wireless channel and power settings for your modem. Select channel. 21. From the ‘select channel’ dropdown choose a channel between 1 and 11. The primary channels are 1, 6, and 11. Wireless equipment, like 2.4ghz...
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© 2008 qwest communications international inc. 22. From the ‘wireless power level’ dropdown choose 75%, 50%, 25% or 6%. Then select apply. You can now attempt to connect to the wireless signal being transmitted by your actiontec m1000 wireless modem..