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RAM TRUCK 2500 2014 Warranty Information

Other manuals for TRUCK 2500 2014: Owner's Manual, User Manual, Owner's Manual
Manual is about: Diesel Supplement

Summary of TRUCK 2500 2014

  • Page 1

    Chrysler group llc ram truck 2500/3500 gas w a r r a n t y i n f o r m a t i o n 2 0 1 4 14d241g-026-ab second edition printed in u.S.A..

  • Page 2: Important

    Important this booklet contains chrysler group llc limited warranties. It should be kept in your vehicle and presented to your dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet. Original owner’s name street address city and state vehicle identifi cation numb...

  • Page 3

    Warranty coverage at a glance description 1 yr/ 12, 000 2 yr/ 24,000 3 yr/ 36,000 3 yr/ 50,000 3 yr/ unlimited 5 yr/ 50,000 5 yr/ 100,000 7 yr/ 70,000 8 yr/ 80,000 basic limited warranty coverage special extended warranty coverage anti-corrosion perforation limited warranty: all panels outer panels ...

  • Page 4

    1. Your legal rights under these limited warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2. What’s covered under chrysler group llc’s warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2.1 basic limited warranty . . . . . . . . . . . . . . . . . . 5 2.2...

  • Page 5

    6. How to get warranty service . . . . . . . . . . . . . . . . 26 6.1 where to take your vehicle . . . . . . . . . . . . . . 26 6.2 how to get roadside assistance service - u.S. Or canada only * . . . . . . . . . . . . . . . . . . . . . 28 6.3 emergency warranty repairs . . . . . . . . . . . . . 30 ...

  • Page 6: These Limited Warranties

    1. Your legal rights under these limited warranties the warranties contained in this booklet are the only express warranties that chrysler group llc ( ⬙chrysler⬙) makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. Fo...

  • Page 7: 2. What’S Covered Under

    2. What’s covered under chrysler group llc’s warranties 2.1 basic limited warranty a. Who is covered? You are covered by the basic limited warranty if you are a purchaser for use of the vehicle. B. What’s covered the basic limited warranty covers the cost of all parts and labor needed to repair any ...

  • Page 8

    Be sure you get a copy of any warranty that applies to these items from your dealer, or from the maker of the product. You can find the tire and unwired headphone warranty statements in your owner’s literature package. D. Towing costs are covered under certain circumstances the roadside assistance c...

  • Page 9

    F. When it ends the basic limited warranty lasts for 36 months from the date it begins or for 36,000 miles on the odometer, whichever occurs first. But the following items are covered only for 12 months or for 12,000 miles on the odometer, whichever occurs first: • brakes (rotors, pads, linings, and...

  • Page 10

    H. If your vehicle leaves the united states (we include u.S. Possessions and territories as part of the united states for warranty purposes): except where specifically required by law, there is no warranty coverage on this vehicle if it is sold in or registered in countries other than the united sta...

  • Page 11

    C. How long it lasts the corrosion warranty starts when your basic limited warranty begins under 2.1(e). This warranty has two time-and-mileage limits: • for sheet metal panels, the limit is 36 months, with no mileage limit. • for an outer-body sheet metal panel — one that is finish-painted and that...

  • Page 12

    2.4 powertrain limited warranty a. Who is covered? You are covered by the powertrain limited warranty if you are a purchaser for use of the vehicle. B. What’s covered the powertrain limited warranty covers the cost of all parts and labor needed to repair a powertrain component listed in section 2.4....

  • Page 13

    E. Parts covered the powertrain limited warranty covers these parts and components of your vehicle’s powertrain supplied by chrysler group llc: gasoline engine: cylinder block and all internal parts; cylinder head assemblies; timing case, timing chain, timing belt, gears and sprockets; vibration dam...

  • Page 14

    All wheel drive (awd): power transfer unit and all internal parts; viscous cou- pler; axle housing and all internal parts; constant velocity joints and boots; driveshaft and axle shaft assemblies; differential carrier assembly and all internal parts; output ball bearing; output flange; end cover; ov...

  • Page 15: 3. What’S Not Covered

    3. What’s not covered 3.1 modifications not covered a. Some modifications don’t void the warranties but aren’t covered certain changes that you might make to your vehicle do not, by themselves, void the warranties described in this booklet. Examples of some of these changes are: • installing non-chr...

  • Page 16

    B. Modifications that will void your warranties these actions will void your warranties: • disconnecting, tampering with, or altering the odom- eter will void your warranties, unless your repairing technician follows the legal requirements for repairing or replacing odometers; or • attaching any dev...

  • Page 17

    3.3 maintenance costs not covered your warranties don’t cover the costs of repairing damage caused by poor or improper maintenance. Nor do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or fluids other than those recommended in your owne...

  • Page 18

    • corrosion caused by the extensive or abnormal trans- port of caustic materials like chemicals, acids, and fertilizers; and • corrosion of special bodies, body conversions, or equipment that was not on your vehicle when it left the manufacturing plant or was not supplied by chrysler. 3.6 other excl...

  • Page 19

    3.7 total loss, salvage, junk, or scrap vehicles not covered a vehicle has no warranty coverage of any kind if: • the vehicle is declared to be a total loss by an insurance company; • the vehicle is rebuilt after being declared to be a total loss by an insurance company; or • the vehicle is issued a...

  • Page 20: 4. Other Terms Of Your

    4. Other terms of your warranties 4.1 exchanged parts may be used in warranty repairs in the interest of customer satisfaction, chrysler group llc ( ⬙chrysler⬙) may offer exchange service on some vehicle parts. This service is intended to reduce the amount of time your vehicle is not available for y...

  • Page 21

    4.2 pre-delivery service a defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your vehicle may have occurred at the factory or while it was being shipped to the dealer. Such a defect or damage is usually detected and corrected at the factory. In addi...

  • Page 22: By Law

    5. Emission warranties required by law 5.1 federal emission warranty a. Parts covered for 2 years or 24,000 miles federal law requires chrysler group llc ( ⬙chrysler⬙) to warrant the following emissions parts for 2 years or 24,000 miles, whichever occurs first. Chrysler covers all of these parts und...

  • Page 23

    • vacuum hoses, clamps, and fittings, as well as tubing used for these components; • vacuum, temperature, altitude, speed, time-sensitive valves, sensors, and switches used in these compo- nents and systems. B. Parts covered for 8 years or 80,000 miles if your vehicle has one of the following parts,...

  • Page 24

    • you face a real penalty — for example, a fine or the loss of the use of your vehicle — because the vehicle has failed the test. Section 6.4 explains how to get service under this warranty. 5.3 federal emission warranty - heavy duty gasoline truck a. Parts covered for 5 years or 50,000 miles gasoli...

  • Page 25

    • powertrain control module; • secondary ignition wires; • spark plugs; • throttle body; • transmission-control module; • vacuum hoses, clamps, and fittings, as well as tubing used for these components; • vacuum, temperature, altitude, speed, timesensitive valves, sensors, and switches used in these...

  • Page 26

    B. Products warranted all vehicles built over 10,000 lbs. Gross vehicle weight rating and manufactured for sale and use in the united states are required to comply with the federal govern- ment’s exterior noise regulations. These vehicles can be identified by the noise emission control label located...

  • Page 27

    C. Tampering with noise control system prohibited federal law prohibits the following acts or the causing thereof: • the removal or rendering inoperative by any person, other than for purposes of maintenance, repair, or replacement, of any device or element of design incorporated into any new vehicl...

  • Page 28

    6. How to get warranty service 6.1 where to take your vehicle a. In the united states (we include u.S. Possessions and territories as part of the united states for warranty purposes): warranty service must be done by an authorized chrysler, dodge, jeep or ram dealer. We strongly recommend that you t...

  • Page 29

    • if the authorized dealership charges you for repairs which you feel should be covered under your war- ranty, please get a detailed receipt for the work done. Make sure that this receipt lists all warranty repairs and parts that were involved. (this receipt will be similar to the one used by the de...

  • Page 30

    6.2 how to get roadside assistance service - u.S. Or canada only * a. Who is covered: you are covered by the roadside assistance services if you are a purchaser for use of the vehicle. The roadside assistance services lasts for 5 years or 100,000 miles on the odometer, whichever occurs first, calcul...

  • Page 31

    C. Covered services: flat tire service if you are inconvenienced by a flat tire, we will dispatch a service provider to use your vehicle’s temporary spare tire (if equipped) as recommended in your owner’s manual. This is not a permanent flat tire repair. Out of gas/fuel delivery drivers can’t always...

  • Page 32

    D. If unable to contact roadside assistance: if you are unable to contact roadside assistance and you obtain towing services on your own, you may submit your original receipts from the licensed towing or service facility, for services rendered within 30 days of the occurrence. Be sure to include you...

  • Page 33

    • if possible, bring all service receipts, maintenance logs, and records proving that your vehicle has been properly maintained, since you may be required to show them. B. Further steps you can take, and how to get more information if you think your dealer has wrongly denied you emission-warranty co...

  • Page 34: Problems

    7. How to deal with warranty problems 7.1 steps to take a. In general normally, warranty problems can be resolved by your dealer’s sales or service departments. That’s why you should always talk to your dealer’s service manager or sales manager first. But if you’re not satisfied with your dealer’s r...

  • Page 35

    C. If your problem still isn’t resolved for customers residing in arkansas, idaho, kentucky, minnesota and montana only: (note: this process is not available for residents of other states.) if you can’t resolve your warranty problem after following the two steps described in 7.1(a), and you live in ...

  • Page 36

    Upon receipt of your request: • the national center for dispute settlement (ncds) will acknowledge receipt of your request, by mail, within ten (10) days, and advise you whether or not your dispute is within the jurisdiction of the process. • when your request is within jurisdiction ncds will reques...

  • Page 37

    • the entire dispute settlement process will normally take no longer than 40 days. • the cap dispute settlement procedure does not take the place of any state or federal legal remedies available to you. Whether or not you decide to submit your dispute to the process, you are free to pursue other leg...

  • Page 38

    To contact chrysler by email, simply access the following website: www.Ramtrucks.Com (click on the ⬙contact us⬙ button) • in canada: chrysler canada, inc. Customer service chrysler centre p.O. Box 1621 windsor, ontario n9a-4h6 phone: (800) 465-2001 • in mexico, contact the customer relations of- fic...

  • Page 39

    8. Optional service contract chrysler group llc’s or chrysler service contract company llc’s optional service contracts offer valu- able protection against repair costs when these warran- ties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet. Several pla...

  • Page 40: 9. Maintenance

    9. Maintenance 9.1 general information it’s your responsibility to properly maintain and operate your new vehicle. Follow the instructions contained in the general and scheduled maintenance service guide- lines in your owner’s manual. Regular, scheduled main- tenance is essential to trouble-free ope...

  • Page 41

    9.2 where to go for maintenance chrysler recommends that you return to the dealer from whom you bought your vehicle for all maintenance service both during and after the warranty periods. Although you can get warranty service from any dealer who sells your particular make, returning to your selling ...

  • Page 42

    Notes 40

  • Page 43: Important

    Important this booklet contains chrysler group llc limited warranties. It should be kept in your vehicle and presented to your dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet. Original owner’s name street address city and state vehicle identifi cation numb...

  • Page 44

    Chrysler group llc ram truck 2500/3500 gas w a r r a n t y i n f o r m a t i o n 2 0 1 4 14d241g-026-ab second edition printed in u.S.A..