SafeGuard Go BOOSTER Instruction Manual - Warranty Cont’D.
76
Warranty cont’d.
You have two options to consider:
Option A) A replacement SafeGuard
Go can be immediately sent to you.
Your credit card will be charged for
the replacement at a discounted price,
plus freight. IMMI representatives
will inspect and evaluate the
returned SafeGuard Go within 14
days of receipt. Upon confirmation of
warranty claim, your credit card will
be credited for the amount previously
charged for the replacement.
If the warranty claim is denied and
the product is safe to use, the seat
will be returned. You will not be
able to return the replacement seat
previously sent. If the warranty claim
is denied and the seat is unsafe to
use, it will not be returned. You will
not be able to return the replacement
seat previously sent.
Option B) You may request that
we do not ship a replacement seat
until you receive confirmation that
warranty claim will be approved.
IMMI representatives will inspect
and evaluate the returned SafeGuard
Go within 14 days of receipt. If the
warranty claim is denied and the
seat is safe to use, the seat will be
returned. If the warranty claim is
denied and the product is unsafe to
use, it will not be returned. You may
purchase a new SafeGuard Go at a
discounted price, plus freight.
If thirty (30) days have elapsed after
the receipt of warranty claim and
we have not received the SafeGuard
Go, the claim will be denied on the
basis of non-receipt of the product in
question and no refund will be given
for the charge of the replacement.
PARTS INSPECTION
Products supplied by IMMI are certified
to applicable federal standards and
must have every part returned to
IMMI for inspection. Each SafeGuard
Go must be clearly marked with the
warranty identification number so
that it can be matched up with the
specific warranty claim involved.
REPLACEMENT POLICY
There are absolutely no provisions
for field repairs or replacement(s)
of SafeGuard Go’s components.
(Replacement fabric covers and
instruction booklets may be purchased
at www.safeguardgo.com.) The
complete SafeGuard Go must be
returned to IMMI for evaluation, and
a complete SafeGuard Go will be sent
as a replacement.