Salicru SLC TWIN series User Manual - page 56
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SALICRU
6.4.
WARRANTY CONDITIONS.
The limited warranty provided by SALICRU, S.A. only applies to
those products that you acquire for commercial or industrial use in
the normal development of your business.
6.4.1. Covered product.
UNINTERRUPTIBLE POWER SUPPLY, SLC TWIN model.
6.4.2. Warranty terms.
SALICRU guarantees this product against any parts and/or labour
defect for 12 months period from its commissioning by SALICRU
staff or other specifically authorised, or 18 months from its factory
delivery, whichever expires first. In case of failure of the product
inside the warranty period, SALICRU must repair, at your facilities
at no cost, the faulty part or parts. The transport expenses and
packaging will be borne to the user.
SALICRU guarantees for period time not lower than 10 years, the
availability of parts and spare parts, as hardware as software, as
well as a complete assistance regarding the repairs, components
replacement and software updating.
6.4.3. Out of scope of supply.
SALICRU is not forced by the warranty if it appreciates that the
defect in the product doesn’t exist or it was caused by a wrong
use, negligence, installation and/or inadequate testing, tentative of
repairing or not authorized modification, or any other cause beyond
the foreseen use, or by accident, fire, lightning or other dangers.
Neither it will cover, in any case, compensations for damages or
injuries.
6.5.
DESCRIPTION Of ThE AVAILABLE MAINTENANCE
CONTRACTS AND SERVICE.
When the warranty is expired, SALICRU, adapting to the custom-
er’s needs, has several maintenance modalities:
Preventive. It guarantees a higher safety to preserve the correct
•
operating of the equipments with a yearly preventive visit, in
which the specialised technicians of SALICRU make several
tests and sets in the systems:
Check and write down the input and output voltages and
currents per phase.
Check the logged alarms.
Check the readings of the LCD panel.
Other measurements.
Check the fan status.
Check the load level.
Check the selected language.
Check the correct location of the equipment.
General cleaning of the equipment.
This way, it is guaranteed the perfect operating and the pos-
sible coming faults are avoided.
These supervisions are usually done without shutdown the
equipment. In those cases that a shutdown were needed, a
date and time would agree with the customer to do the task.
This maintenance modality covers, inside the working time-
table, all the journey expenses and manpower.
Corrective
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. When a fault occurs in the equipment operating,
and previous notice to our Service and Technical Support
(S.T.S.), in which a specialized technician will establish the
failure scope and he will determine a first diagnostic, the cor-
rective action starts.
The needed visits for its correct resolution are unlimited and
they are included inside the maintenance modalities. It means
that SALICRU, in case of failure, will check the equipments as
many time as it were needed.
Besides, inside these two modalities, is possible to fix the ac-
tion timetable and response times in order to be adapted to
the customer’s needs:
LV8hLS. Customer’s attention from Monday to Friday from
9 h. to 18 h. The response time is inside the same day or, as
maximum, in the next 24 hours of the fault notification.
LS14hLS. Customer’s attention from Monday to Saturday
from 6 h. to 20 h. Response time is inside the same day or,
as maximum, at first time of the next working day.
LD24hLS.
Customer’s attention from Monday to Sunday
24 h., 365 days per year. Response time in less than two or
three hours after the fault notification.
Additional arrangement: 1-m-cb.
•
Index 1
. It means the number of Preventive visits per year.
It includes journey and manpower expenses inside the es-
tablished timetable for each maintenance modality, as well
as all the needed Correctives visits. Excluding all the parts
and batteries in case of reparation.
Index m
. It means to include all the parts.
Index cb
. It means to includes the batteries.
6.6.
TEChNICAL SERVICE NETWORk.
The covering, as national as international, of Service and Technical
Support (S.T.S.) points, are made up by:
At national level:
Andorra, Barcelona, Madrid, Bilbao, Gijon, A Coruña, Las Palmas
de G.Canaria, Malaga, Murcia, Palma de Mallorca, San Sebastian,
Santa Cruz de Tenerife, Seville, Taco (La Laguna - Tenerife), Valencia
and Zaragoza.
At international level:
France, Brazil, Hungary, Portugal, Singapore, U.k., China, Mexico,
Uruguay, Chile, Venezuela, Colombia, Argentina, Poland, Philippines,
Malaysia, Pakistan, Morocco, Thailand, United Arab Emirates,
Egypt, Australia and New Zealand.