SalonFoils Foilgenie 5 User Manual - Issue

Issue

Possible Cause

Remedial Measure

Error light is flashing 

(

red

) and display 

screen shows a 

message

Foil Loaded but not 

in correct position to 

start

Check foil is loaded into the 

machine and ensure foil is 

clamped in correct start position 

(see 

step 8

 as shown on 

page 6

)

A foil feed error has 

created a blockage

Remove foil, check machine 

is free of all debris, clear the 

blockage and reload Foilgenie 

refill (as shown on 

page 6

)

The dispenser is out 

of foil

Load a new genuine Foilgenie 

refill (as shown on 

page 6

)

Unsuitable foil has 

been loaded

If foil is non-genuine Foilgenie foil 

please replace with a Foilgenie 

refill. For information on where 

to purchase these please contact 

the Customer service team 

There is an error with 

the machine

Try resetting the machine by 

switching off/on using the power 

switch at the rear 

If resetting fails to clear the error 

then unplug the machine at the 

mains supply and contact the 

Customer Service team providing 

details as to the error that is 

displayed on the screen

Lid is closed and 

Display screen 

shows the message 

‘Lid Open’

Lid is incorrectly shut 

or there is an error 

with the machine

• Open and close lid  

• Ensure foil clamp is correctly

   locked shut

• Try resetting the machine by 

   switching off/on using the

   power switch at the rear

If the above steps fail to resolve 

the issue, please contact the 

Customer service team

Troubleshooting

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