Sam SAM-EK1 User Manual - page 9
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Limited Warranty
SAM Security, LLC (“SAM”) warrants to the end user (Customer”) that this
product will be free from defects in workmanship and materials under normal
use and service for two years from the date the product is purchased by the
Customer. SAM warrants that the battery in the unit where applicable is free
from defects in workmanship and materials under normal use and service
for six months. You will be required to demonstrate proof of purchase to
make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the
unexpired portion of the Warranty Period. Subsequent owners also require
original proof of purchase as described in “What proof of purchase is required?”
What does this limited warranty cover?
SAM will, at its option, repair or replace the defective product free of charge,
provided that you notify SAM of the defect within the Warranty Period, and
provided that SAM through inspection establishes the existence of such a
defect and that it is covered by this Limited Warranty. SAM will, at its option,
use new and/or reconditioned parts in performing warranty repair and
building replacement products. SAM reserves the right to use parts or
products of original or improved design in the repair or replacement.
If SAM repairs or replaces a product, its warranty continues for the
remaining portion of the original Warranty Period. All replaced products
and all parts removed from repaired products become the property of
SAM. SAM covers both parts and labor necessary to repair the product,
and return shipment to the customer via a SAM-selected non-expedited
surface freight within the contiguous United States and Canada. Alaska and
Hawaii are excluded. Contact SAM Customer Care for details on freight
policy for return shipments outside of the contiguous United States and
Canada.
What will SAM do?
If your product requires troubleshooting or warranty service, please contact
SAM Customer Care toll free at 1.855.325.5005 or at
warranty@securedbysam.com.
How do you get service?
In any warranty claim, dated proof of purchase must accompany the
product and the product must not have been dissembled or modified
without prior written authorization by SAM. Proof of purchase may be in
any one of the following forms:
• The dated purchase receipt from the original purchase of the product
at point of sale to the end user, or
• The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged
under warranty.
What proof of purchase is required?
This Limited Warranty does not cover normal wear and tear of the product
or costs related to the removal, installations,or troubleshooting of the
customer’s electrical systems. This warranty does not apply to and SAM
will not be responsible for any defect in or damage to:
What does the warranty not cover?
HOW is sam diy so state-of-the-art, yet so
competitively priced?
Misson staTEMENT
COMMITMENT TO EXCELLENCE
SAM’s mission is to provide customers with value wireless security solutions
that are user-friendly, state-of-the-art, reliable and affordable. Every
apartment and home should have a self- monitored security system.
It is our mission to place SAM in every home – no one should have to opt
out when it comes to the safety and security of your home and loved ones.
- We strive to collaborate, learn, innovate, and excell.
- We are dedicated to service that is above and beyond.
- We are devoted to continuous pursuit of customer satisfaction.
- We are committed to doing business responsibly.
SAM DIY is a smart wireless security system that has been created with
performance and affordability in mind. It is our belief that everyone should
be able to own a security system to secure their home without having to
have a phone line and entering into an expensive contract that auto-renews.
With SAM, we take the costly third-party monitoring fees out of the equation
and put you in control of monitoring the security of your loved ones and home.