SmartPay Pax One-Piece S900 User Manual - Transactions Overview
Pax One-Piece S900
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For a consistent contactless card experience, there is no longer a swipe/insert card quick start option. To follow best
security practice for payment card handling - wherever possible - the customer should present their own card (swipe/
insert/tap) to the terminal after the transaction amount is entered.
Contactless Transactions
Smartpay EFTPOS terminals can accept contactless payment cards and smart devices. Merchants can choose to have
contactless acceptance enabled or disabled through their Merchant bank.
CREDIT CARD is the default account for contactless transactions. Account selection is not required. For transactions
over the industry prescribed limit (NZD$80) the customer will be prompted to enter their PIN to complete the transaction.
If contactless NFC is enabled the Paywave/Paypass/tap-and-go PRESENT card option
will be offered automatically for valid transaction types. The contactless symbol will be
displayed on the PRESENT CARD screen and coloured LED boxes flash along the top
of the screen Merchants should offer the terminal to their customer to complete the
transaction; instructing them (if required) to present their card over the screen where
the blue light is flashing.
Electronic Offline Vouchers
Electronic Offline Vouchers (EOV) enable your business to process EFTPOS transactions if your terminal has gone offline.
EOV allows for emergency processing capability when unforeseen situations such as a loss of network or connectivity
occur. EOV is not designed to function as a secondary connectivity option. Most customers will automatically be
enabled for offline mode but it can be enabled or disabled by your merchant bank.
To find out more about EOV, contact the Paymark Customer Care Centre on 0800 729 627.
How does it work?
If the EFTPOS terminal encounters an issue connecting to the Paymark network, it will automatically revert to offline
mode after two failed transactions. While offline you will be prompted before each transaction to confirm processing in
EOV mode.
Your terminal can store up to 99 EOV transactions (to the maximum allowed value). Once a successful connection has
been made with Paymark, the terminal will send stored offline transactions through for processing.
All EOV transactions require the customer signature on the Merchant EFTPOS receipts. Merchants must keep all signed
Merchant Receipts to verify EOV transactions. Refund and Cash Out transaction types are not supported in EOV mode.