TabletTV Plus WDE-T010 User Manual - page 31
TabletTV Plus
User Guide
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Page 31 of 33
Quick Help
My Tuner doesn’t start. What should I do?
First, check the Tuner’s power and battery indicator and Status indicator to see the status of your
Tuner. (See the chart on page xx to determine the status.) If your Tuner is fully charged but still
doesn’t start, insert a paper clip into the Reset hole, then press and hold it for two seconds to reset
the Tuner.
I can’t find the TabletTV app on my tablet screen.
Depending on your tablet, it’s possible that the TabletTV app icon is on a different home screen
page. Try swiping left to right (or right to left) to find the app. Alternatively, go to the App Store,
type “TabletTV UK” in the search window, and check the results. If the TabletTV app you are looking
for isn’t already installed on your tablet, you will have the option to download it.
I installed the TabletTV Plus application, but it doesn’t start.
Delete the application, go to the App Store, and install the app again. There is no cost for doing this.
I don’t know my Tuner name or password. Where can I find them?
You can find the name of your Tuner by looking at the label on the underside of the unit. The name
uses the format TabletTVxxxxxx or TabletIPLUGXXXXX, where xxxxxx are the last six characters of
the MAC address. For instance, if the MAC number is 54EBD561733, your Tuner name is
TabletTV561733. The Tuner’s network key is exactly the same as the Tuner name.
Be sure to write down this information and keep it in a safe place, as the label tends to fade. If you
lose this information, you can retrieve it from the Wi-Fi connection screen on your tablet.
I am sure that I entered my user name and password correctly, but my Login failed. What do I do?
If this happens, try entering your user names and password again; note that this information is case
sensitive. Also, be sure that you have not typed any additional blank spaces at the end of your user
name or password, since blank spaces may be recognized as characters.
I received an error message saying that TabletTV app can’t find the Tuner.
If the app cannot find the Tuner, please go to your tablet Settings and check that the Wi-Fi feature is
turned ON.
I can’t find the Tuner in my list of Wi-Fi networks. What should I do?
It sometimes takes a while for the tablet to recognize the Tuner’s Wi-Fi signal. If the Tuner doesn’t
appear on your list, try switching your tablet’s Wi-Fi setting off and then back on again. Also, please
make sure that:
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The Tuner is switched on
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The Tuner is within range of your tablet (a maximum distance of 10 metres is
recommended)