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Talkswitch 24 Start Manual

Other manuals for 24: User Manual, User Manual
Manual is about: Talkswitch - CentrePoint Technologies Answering Machine - Answerphone User Manual

Summary of 24

  • Page 1

    A n s w e r s w i t h i n t e l l i g e n c e ® t a l k s w i t c h d o c u m e n t at i o n start guide release 3.24 c t.T s 0 0 5 . 0 0 2 5 0 1 . U k.

  • Page 2: Introduction

    H t t p : / / g l o b a l . T a l k s w i t c h . C o m 1 introduction about this guide this guide describes the steps required to do basic installation and configuration of your talkswitch telephone system. Once you have completed these steps, your system can be further customized for your needs. F...

  • Page 3: Before You Begin

    2 t a l k s w i t c h s t a r t g u i d e • u k & i r e l a n d before you begin check package contents: whether you have purchased a system with one or multiple talkswitch units, each package you receive should include the following: • talkswitch unit • talkswitch configuration software cd • 220-24...

  • Page 4

    H t t p : / / g l o b a l . T a l k s w i t c h . C o m 3 step 1 — install the talkswitch software 1. Ensure that you have administrator privileges on your windows xp or 2000 system. 2. Turn your computer on, and insert the cd into the cd-rom drive. 3. The install main window will appear within 20 s...

  • Page 5: •

    4 t a l k s w i t c h s t a r t g u i d e • u k & i r e l a n d step 2 — connect talkswitch to your pc or network talkswitch can be set up anywhere in the vicinity of your incoming phone lines and computing equipment. • talkswitch 48 models can be connected to your pc using a local area network (lan...

  • Page 6

    H t t p : / / g l o b a l . T a l k s w i t c h . C o m 5 step 3 — open the talkswitch configuration software double-click the talkswitch icon on your desktop (this icon was created during the software installation), or from the start menu, select programs, select the talkswitch 3.24 folder, and cli...

  • Page 7

    6 t a l k s w i t c h s t a r t g u i d e • u k & i r e l a n d step 4 — configure an automated attendant an auto attendants can be set up to answer incoming calls and play a recorded greeting. For example, an auto attendant greeting can instruct callers to dial their party’s extension or dial ‘0’ f...

  • Page 8

    H t t p : / / g l o b a l . T a l k s w i t c h . C o m 7 step 5 — configure incoming telephone lines setting up your incoming lines will customize talkswitch to fit the unique needs of your business. For example, you can set all incoming calls to be answered by an auto attendant, set certain extens...

  • Page 9

    8 t a l k s w i t c h s t a r t g u i d e • u k & i r e l a n d set certain extensions to ring or direct calls to voicemail option 1 to have certain extensions ring without playing an auto attendant, select r ing extensions only. Select the extensions to ring from the list of extensions. Note: you c...

  • Page 10

    H t t p : / / g l o b a l . T a l k s w i t c h . C o m 9 step 6 — save settings to talkswitch this step will transfer the settings you have configured from your computer to the talkswitch system. From the file menu in the talkswitch system configuration window, select save to talkswitch... A progre...

  • Page 11: 1 0

    1 0 t a l k s w i t c h s t a r t g u i d e • u k & i r e l a n d connect telephones and fax machines to talkswitch for talkswitch 24, connect the telephone cables from your phones to the e1 through e4 ports of the talkswitch unit, consecutively. If you have a fax, connect the phone cable from your ...

  • Page 12: 1 1

    H t t p : / / g l o b a l . T a l k s w i t c h . C o m 1 1 step 8 — auto attendant and voicemail greetings if you have set up an auto attendant, as described in step 4 of this guide — configure an automated attendant, then you should load or record a greeting now. What should an auto attendant say?...

  • Page 13: 1 2

    1 2 t a l k s w i t c h s t a r t g u i d e • u k & i r e l a n d networking talkswitch on a lan up to four talkswitch 48 units can be networked together over a lan to increase the number of lines and extensions in your system. Connect talkswitch units use lan cables to connect each talkswitch to yo...

  • Page 14: 1 3

    H t t p : / / g l o b a l . T a l k s w i t c h . C o m 1 3 changing talkswitch unit id numbers each talkswitch unit is pre-programmed at the factory with unit id number 1. When you plug multiple units in for the first time or add a unit or units to an existing network, the lights on the front of ea...

  • Page 15: 1 4

    1 4 t a l k s w i t c h s t a r t g u i d e • u k & i r e l a n d setup complete congratulations! Your talkswitch system should now be ready to accept incoming calls. Tip: put a talkswitch quick reference card next to each extension phone, to help employees become familiar with the talkswitch featur...

  • Page 16

    Talkswitch. Copyright 2006. All rights reserved. Ct.Ts005.002501.Uk (april 2006) talkswitch is a division of centrepoint technologies inc..