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Talkswitch TALKSWITCH 24-CA User Manual

Other manuals for TALKSWITCH 24-CA: User Manual, Quick Manual
Manual is about: Talkswitch - CentrePoint Technologies Network Hardware User Manual

Summary of TALKSWITCH 24-CA

  • Page 1

    A n s w e r s w i t h i n t e l l i g e n c e ® t a l k s w i t c h u s e r g u i d e talkswitch 24-ca talkswitch 48-ca/cva release 3.24 c t.T s 0 0 5 . 0 0 1 1 0 1 f o r u s e i n n o r t h a m e r i c a.

  • Page 2: Copyright Information

    Copyright information talkswitch copyright 2006 — all rights reserved. Talkswitch is a division of centrepoint technologies inc. Talkswitch and appello® are registered trademarks of centrepoint technologies inc. Reproduction, adaptation or translation without prior written permission is prohibited, ...

  • Page 3

    T a b l e o f c o n t e n t s i ta bl e o f co n te n t s chapter 1: talkswitch installation 1.1 installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.2 front panel lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 4

    I i t a b l e o f c o n t e n t s chapter 2: talkswitch configuration 2.1 install the talkswitch configuration software . . . . . . . . . . . . . . . . . . . . . . . . . 13 2.2 running the talkswitch software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.3 system configu...

  • Page 5

    T a b l e o f c o n t e n t s i i i 2.3.6 call back/call bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 2.3.6.1 auto call back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 2.3.6.2 prompted call back . . . . . . . . . . . . . . . ...

  • Page 6

    I v t a b l e o f c o n t e n t s 3.4 using the talkswitch voicemail system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 3.4.1 activating voicemail boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 3.4.2 retrieving messages/accessing a voice mailbox . . . ....

  • Page 7

    T a b l e o f c o n t e n t s v 6.2.2.4 answering and fax machines . . . . . . . . . . . . . . . . . . . . . . . 136 6.2.2.5 other possible local extension problems . . . . . . . . . . . . . 137 6.2.2.6 two or more talkswitch units connected to the same lan . . . . . . . . . . . . . . . . . . . . . ...

  • Page 9: 1.1   Installation

    T a l k s w i t c h i n s t a l l a t i o n 1 1.1 installation the talkswitch package contains the following items: note: the voip symbol indicates sections that only apply to talkswitch 48-cva (voip version). We recommend that 48-cva users read chapter 5: voip information. Item 24-ca 48-ca/cva the ...

  • Page 10: 1.2   Front Panel Lights

    2 t a l k s s w i t c h us e r g u i d e • n o r t h a m e r i c a if any of these items are missing, please contact your talkswitch dealer. 1.2 front panel lights the front panel consists of a power button (“power”) and five led (light emitting diode) lights indicating the usage of the lines with d...

  • Page 11: 1.3   Back Panel

    T a l k s w i t c h i n s t a l l a t i o n 3 1.3 back panel before you connect all your phones and lines to talkswitch, you may want to configure the unit. This minimizes the disruption time of your telephone lines during the system setup. See chapter 2: configuration. 1.3.1 talkswitch 24-ca 1.3.2 ...

  • Page 12

    4 t a l k s s w i t c h us e r g u i d e • n o r t h a m e r i c a jacks/ports what to plug in music plug in a radio, cd player, pc soundcard or any other device that emits an audio signal if you wish to use the talkswitch music-on-hold feature. This is a 1/8" (3.5 mm) phono jack. Mono cables are re...

  • Page 13

    T a l k s w i t c h i n s t a l l a t i o n 5 1.4 plugging into the back panel 1.4.1 attaching telephone lines to talkswitch line jacks you can connect your telephone lines from the wall jack(s) to the talkswitch line jacks with the phone cables provided. Take note of which telephone line is connect...

  • Page 14

    6 t a l k s s w i t c h us e r g u i d e • n o r t h a m e r i c a 1.4.2 attaching phones and other devices to talkswitch extension jacks you can connect any regular analog telephone, cordless phone, fax machine, answering machine or modem to the talkswitch extension jacks (e1–e4 on 24 models or e1–...

  • Page 15

    T a l k s w i t c h i n s t a l l a t i o n 7 1.4.3 connecting devices to the music and pa jacks the music jack is designed to support any audio source (cd player, radio, tape player, sound card etc.) for playing music or messages to callers while on hold. Connect the audio source via its headphone ...

  • Page 16

    8 t a l k s s w i t c h us e r g u i d e • n o r t h a m e r i c a palm pilot, hot sync, talkworks or digital camera software. These programs tend to occupy com ports thus making them unavailable for other programs. 1.4.4.3 connecting talkswitch to a pc using a serial cable if you wish to use an ava...

  • Page 17

    T a l k s w i t c h i n s t a l l a t i o n 9 1.5 using 2 or more talkswitch units on a lan if you have one talkswitch unit, ignore this section and proceed to chapter 2: talkswitch configuration. 1.5.1 connecting 2 or more talkswitch units to a lan talkswitch 48-ca and -cva units can be networked t...

  • Page 18

    1 0 t a l k s s w i t c h us e r g u i d e • n o r t h a m e r i c a to resolve the conflict, assign a different unit id each of the units. Pick up a telephone handset connected to one of the extension jacks on the talkswitch unit you want to assign a different unit id to. You immediately hear a sys...

  • Page 19

    T a l k s w i t c h i n s t a l l a t i o n 1 1 the extensions and voice mailboxes affected by the new numbering system: none of the extension ring groups are affected they are global to the entire system. It doesn’t matter if there are one or four talkswitch units on a lan, there will always be 10 ...

  • Page 20

    1 2 t a l k s s w i t c h us e r g u i d e • n o r t h a m e r i c a extension or voice mailbox cannot be reached, the caller hears a system prompt to the effect: “the extension you are trying to reach is currently unavailable, please try again later.” outgoing line hunt groups by default, when two ...

  • Page 21: Configuration Software

    T a l k s w i t c h c o n f i g u r a t i o n 1 3 2.1 install the talkswitch configuration software insert the talkswitch cd into your cd drive. The install program starts automatically. If you prefer to use windows explorer: double-click the my computer icon. Double-click the cd-rom/dvd drive. Doub...

  • Page 22

    1 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 2.2 running the talkswitch software after the installation is complete, double-click the talkswitch icon. If talkswitch is currently connected to the same network as your pc, the configuration software detects and retrieves the sett...

  • Page 23: 2.3   System Configuration

    T a l k s w i t c h c o n f i g u r a t i o n 1 5 2.3 system configuration 2.3.1 the configuration screen the configuration screen consists of the following parts: 1. Menu items 2. Configuration navigation (expandable); controls the display in the configuration window 3. Configuration window; displa...

  • Page 24

    1 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 2.3.1.1 file menu 2.3.1.2 view menu 2.3.1.3 tools menu open... Opens existing configuration files from the pc. Default configuration files are included with the software. Talkswitch backs up to a file called “lastsavedconfig.Dat” ev...

  • Page 25

    T a l k s w i t c h c o n f i g u r a t i o n 1 7 2.3.1.4 help menu to access talkswitch documents in pdf format (user guides, quick guides, references etc.), go to: start menu > programs > talkswitch > documentation. 2.3.2 configuration navigation the configuration navigation organizes all the conf...

  • Page 26

    1 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 2.3.2.1 configuration considerations connecting multiple units to a lan when two or more units are connected to a lan and are set up for network use, you can configure all the connected units via the serial or the usb port to one of...

  • Page 27

    T a l k s w i t c h c o n f i g u r a t i o n 1 9 2.3.3 system information click the next to system information to expand it. Each item is described in the 2.3.3 sub-paragraphs. 2.3.3.1 administration this screen allows you to assign a system name and administrator password for talkswitch. The admin...

  • Page 28

    2 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a system name: for tracking purposes, a system name can be assigned. System password: to activate the use of a system password, enter a 4- to 8-character numeric password. The password is also used to gain access to the system using a...

  • Page 29

    T a l k s w i t c h c o n f i g u r a t i o n 2 1 2.3.3.2 ip configuration configure talkswitch ip settings: click on system information (to expand) click ip configuration. The radio button “obtain ip and dns information automatically” is selected. System ip settings section if you have a dhcp (dyna...

  • Page 30

    2 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a public wan ip address type of public wan ip address for internet connection: select dynamic if your public ip address is a dynamic ip address from your internet service provider (isp). If you are unsure if your connection is dynamic...

  • Page 31

    T a l k s w i t c h c o n f i g u r a t i o n 2 3 the radio button ‘use the following ip and dns information’ is selected system ip settings section if there is no dhcp server present, the following fields need to be completed if you plan on using the voip capabilities of the talkswitch 48-cva. Unit...

  • Page 32

    2 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a preferred dns server: enter the preferred dns server’s ip address. This is also known as the primary dns server. Dns is a service that maintains information about a portion of the domain name system (dns) database and responds to dn...

  • Page 33

    T a l k s w i t c h c o n f i g u r a t i o n 2 5 in the “talkswitch profile” tab talkswitch has a built-in sip server proxy/registrar/redirect server. This facilitates the configuration and maintenance for multi-branch and teleworker applications. One location needs to be assigned as the sip server...

  • Page 34

    2 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a outbound proxy: if talkswitch is being provisioned with a voip service provider, enter the outbound proxy associated with the service provider. Realm/domain: if this location is the proxy/registrar, you can assign a realm/domain nam...

  • Page 35

    T a l k s w i t c h c o n f i g u r a t i o n 2 7 business reasons, you might want to make all lines available for incoming calls and restrict the number of lines used for outgoing calls. Maximum number of voip numbers for outgoing calls: the maximum number of voip numbers available is determined by...

  • Page 36

    2 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a service provider name: enter the name for your voip service provider. The name will be displayed elsewhere in the configuration software in areas related to voip service. Proxy server name: enter the ip address or domain name associ...

  • Page 37

    T a l k s w i t c h c o n f i g u r a t i o n 2 9 2.3.3.4 telephone lines this section tells talkswitch about the telephone lines plugged into its back panel. Select a line and fill in the information. For each line there is a status message (“line detected at initialization”) indicating if talkswit...

  • Page 38

    3 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a in the “telephone company services” section select any of the telephone company services that you currently have for each line. The following is an explanation of each service and the impact of selecting each option on how talkswitc...

  • Page 39

    T a l k s w i t c h c o n f i g u r a t i o n 3 1 2.3.3.5 voip numbers the talkswitch 48-cva supports 4 voip lines per unit. Up to 12 voip phone numbers can be assigned for each 48-cva so that unique call handling scenarios can be configured for up to 12 numbers. For example, you might assign a gene...

  • Page 40

    3 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a activate phone numbers as required. If you had previously assigned numbers in the first slot for each of the voip numbers and performed a firmware update, the new layout will place these numbers in voip slots 1,4,7 and 10. Phone num...

  • Page 41

    T a l k s w i t c h c o n f i g u r a t i o n 3 3 in the “service provider profile” section all voip numbers are active when the system is first configured. Phone numbers need to be entered exactly as provided by the service provider. For the united states and canada, the country code is 1. Enter th...

  • Page 42

    3 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a select a line hunt group and enter a unique name to identify this hunt group elsewhere in the configuration software. Under ‘set line hunt group’, select the line type. If you wish to use this hunt group to access telephone lines, s...

  • Page 43

    T a l k s w i t c h c o n f i g u r a t i o n 3 5 2.3.3.7 automatic route selection and toll restriction automatic route selection (ars) allows outgoing calls to be redirected to different telephone lines or voip trunks and hence network operators based on the leading digits dialed to access geograp...

  • Page 44

    3 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a you can define a name for each line hunt group and adjust the order in which the telephone lines will be used for outgoing calls. • type a name into the line hunt group name: field (up to 20 characters). • click the check box next t...

  • Page 45

    T a l k s w i t c h c o n f i g u r a t i o n 3 7 • leading digits are the first digit or first several digits of an international access code, country code, area code or phone number. • leading digits can be anywhere from 1–11 characters. • leading digits can include numeric characters 0–9 and *. A...

  • Page 46

    3 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a example: note: the entries that you specify for ars match the dialed digits with the longest leading digits entry. If the numbers dialed match the digits that you specified in table shown above,the call is routed to a line hunt grou...

  • Page 47

    T a l k s w i t c h c o n f i g u r a t i o n 3 9 set local extension hunt group access by default, all line hunt groups for each local extension are enabled. If you wish to restrict access to some line hunt groups, you need to disable the line hunt groups at the local extension. • open the talkswit...

  • Page 48

    4 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a password protection we recommend that the administrator’s password protection is enabled when you use automatic route selection and toll restriction. Enable the password protection in the talkswitch configuration software under syst...

  • Page 49

    T a l k s w i t c h c o n f i g u r a t i o n 4 1 2.3.3.8 fax information if you have a dedicated fax line or a distinctive ring number for a fax ma shine associated with a line, choose the fax number in the list. If you don’t have a line dedicated for inbound faxing, select ‘none’. If you do not se...

  • Page 50

    4 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 2.3.3.9 local extensions local extensions are phones or devices connected to any of the extension jacks at the back of talkswitch. See sections 1.3 and 1.4 for more details on connectivity. Select the extension(s) you wish to config...

  • Page 51

    T a l k s w i t c h c o n f i g u r a t i o n 4 3 local extensions are activated with the associated voice mailbox by default. Voicemail boxes for each local extension can be de-activated in the voicemail section in the system information folder. Caller id information section last name/first name: e...

  • Page 52

    4 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a and don’t want to reprogram the speed dial phone numbers. In this case, you select ‘direct line access’ and choose the appropriate hunt group. As soon as the fax goes off hook, talkswitch hunts the specified lines for an available l...

  • Page 53

    T a l k s w i t c h c o n f i g u r a t i o n 4 5 remote extension number. There are 8 remote extensions available per talkswitch unit. Choose a remote extension to configure. You must enter a phone number in order for the extension to be considered active by the system. Last name/first name: enter ...

  • Page 54

    4 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a connect using: select the line hunt group that talkswitch will use to connect the remote extension. This is an advantage if you have an inexpensive long- distance plan set up for the lines in hunt group 84. You may want to use this ...

  • Page 55

    T a l k s w i t c h c o n f i g u r a t i o n 4 7 different uses for extension ring groups send calls to specific groups of employees. For example, if you have a company with several departments, you can configure extension ring group 300 for the sales department, to ring extensions 111, 112, 113, a...

  • Page 56

    4 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a in the “set ring group” section select each extension you wish to add to that ring group. Repeat this process for each of the extension ring groups you want to activate. Ring pattern: choose how you want the phone(s) to ring for the...

  • Page 57

    T a l k s w i t c h c o n f i g u r a t i o n 4 9 check the volume of music on hold with a test call. Adjust the levels as required. This setting is not real-time. Save the configuration to talkswitch and make another test call. Transfer settings select if you would like your callers to hear ringing...

  • Page 58

    5 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a all local extensions are activated with a voicemail box by default. Mailbox option section play announcement only: if you want to use a local extension mailbox for informational purposes and prevent callers from recording messages, ...

  • Page 59

    T a l k s w i t c h c o n f i g u r a t i o n 5 1 load greeting (button): you can load a pre-recorded voicemail greeting from your pc to talkswitch. The file must be an 8khz, 8-bit, mono µ-law .Wav file. In the voicemail notification settings section under the dialed notification tab, set the manner...

  • Page 60

    5 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a dial notification phone number using: select the hunt group you want to use for the remote phone and pager notification calls. It allows you to adjust the number of rings before it aborts the attempt and follows the parameters liste...

  • Page 61

    T a l k s w i t c h c o n f i g u r a t i o n 5 3 2.3.4.2 remote extension voicemail remote extension voicemail is similar to the local extension voicemail. Ensure that the remote extension has been enabled so that you can activate its voicemail. Please refer to section 2.3.4.1 for information on th...

  • Page 62

    5 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 2.3.4.3 general voicemail general voicemail is similar to both local and remote extension voicemail. These are generic mailboxes used for general purposes like messages for a sales team or a technical support group. Please refer to ...

  • Page 63

    T a l k s w i t c h c o n f i g u r a t i o n 5 5 2.3.4.4 global settings any changes made to global settings affect all system voice mailboxes. Global message waiting indicator this option is helpful if you use a limited number of voice mailboxes. When a new message is left in any active voice mail...

  • Page 64

    5 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a advantage of listening to the caller id information at the end of the message to identify callers*. *caller id service required from your telephone company. View mailbox data (button) view the details for each voice mailbox and anno...

  • Page 65

    T a l k s w i t c h c o n f i g u r a t i o n 5 7 2.3.5 call handling 2.3.5.1 modes the use of modes allows you to run different call handling configurations at different times. For example, you may want forward calls to your cell phone during the day and to your voicemail after business hours. Mode...

  • Page 66

    5 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 2.3.5.2 auto attendant the auto attendant greets callers and tells them which number(s) they should press on their telephone keypad to reach a particular extension, person, message, or department. Callers can dial local extensions (...

  • Page 67

    T a l k s w i t c h c o n f i g u r a t i o n 5 9 record auto attendant messages pick up any local extension (dial into talkswitch from an external source at the auto attendant) and enter command mode by pressing . If you have an administrator password, enter it. Begin entering the touch tone comman...

  • Page 68

    6 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a at the auto attendant, perform the following actions the caller can select the single-digit options ‘0’, ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’. If the caller selects ‘0’ then: the ‘0’ option is used to direct callers to a receptionist. You may ...

  • Page 69

    T a l k s w i t c h c o n f i g u r a t i o n 6 1 if a fax call is detected then: if talkswitch detects a fax call (identified by the cng tones emitted from the fax), it can route it to a local extension. If you do not want to use fax detection, have talkswitch perform no action. After the auto atte...

  • Page 70

    6 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a if 6 is dialed if you press ‘6’ at the auto attendant, you are able to configure and use auto and prompted call back. See section 2.3.6.1 for more details about configuring call back and section 3.7.2 for details on using call back....

  • Page 71

    T a l k s w i t c h c o n f i g u r a t i o n 6 3 load auto attendant (button) click this button to display a dialog box with instructions on how to load an auto attendant using a pre-recorded .Wav file. If you want to have auto attendants professionally recorded, make sure to specify that the files...

  • Page 72

    6 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a this section describes how talkswitch handles incoming calls based on the incoming line and ring cadence (distinctive ring numbers). On an incoming call during mode 1 or 2 select a line to configure and select mode 1 or mode 2 where...

  • Page 73

    T a l k s w i t c h c o n f i g u r a t i o n 6 5 play auto attendant this option plays an auto attendant for incoming calls. Select the appropriate auto attendant (1–9) and the number of rings before the auto attendant answers. Go to voice mailbox if you do not want to use an auto attendant but wan...

  • Page 74

    6 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a descriptions for voip numbers and telephone lines (section 2.3.5.3/4) on the four features below are the same. Ring extensions only (no auto attendant is played), play auto attendant or, go to voice mailbox. And adjust sequence... (...

  • Page 75

    T a l k s w i t c h c o n f i g u r a t i o n 6 7 if a call is manually transferred to a local extension that is busy, talkswitch follows the call cascade options for that extension. There are 4 different ‘call cascade’ situations for local extensions. 1. Busy (at extension); 2. No answer (at extens...

  • Page 76

    6 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a • queue caller, • play busy tone (example, if a fax machine is at the extension), • hang up. For more information on these features, see chapter 3 — using talkswitch. 2. No answer tab — routing options if this extension is not answe...

  • Page 77

    T a l k s w i t c h c o n f i g u r a t i o n 6 9 • go to auto attendant, • hang up. When ‘do not disturb’ is enabled, you hear ‘do not disturb on’ before the dial tone as a reminder that no calls ring at your extension. You may dial during this prompt. 2.3.5.6 remote extensions — call cascade remot...

  • Page 78

    7 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a for remote extensions, there are 3 different ‘call cascade’ options. For each of these options, you can control how and where you want the incoming call to the extension handled. 1. Busy tab — routing options when this extension is ...

  • Page 79

    T a l k s w i t c h c o n f i g u r a t i o n 7 1 3. Answered tab — routing options when this extension answers or ‘rejects’ a screened call select ‘play caller’s name first’ to prompts callers who choose this extension at the auto attendant, to record their name. When you answer the call at the ext...

  • Page 80

    7 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a for ring groups, there are 3 different ‘call cascade’ options. For each of these options, you can control how and where you want the incoming call to the extension handled. 1. Busy tab — routing options when this extension is busy c...

  • Page 81

    T a l k s w i t c h c o n f i g u r a t i o n 7 3 3. Answered tab — routing options when this extension answers or ‘rejects’ a screened call select ‘play caller’s name first’ to prompts callers who choose this extension at the auto attendant, to record their name. When you answer the call at the ext...

  • Page 82

    7 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a there are two ways to activate call back: 1. Auto call back — auto call back is immediate and eliminates the initial long distance call charge required to activate call back. Before call back is activated, all the call back settings...

  • Page 83

    T a l k s w i t c h c o n f i g u r a t i o n 7 5 number to call back: enter the call back number exactly as you would normally dial the number (i.E. Do not enter a line hunt group in the dialing string). Use dialing prefix: if you have to dial the same prefix every time when using auto call back (i...

  • Page 84

    7 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a use password on call back: the password option is designed to give you security and to restrict the use of this particular call back number. Enter a 4- to 8-digit password for the call back. When talkswitch calls you back, you are p...

  • Page 85

    T a l k s w i t c h c o n f i g u r a t i o n 7 7 allow call bridge: to allow call bridge after a call back has been accepted, check the allow call bridge box. You may also restrict the call bridge line access by selecting the hunt group access button. By default, call bridge is enabled when call ba...

  • Page 86

    7 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a use dialing prefix: (with call back number) if you have to dial the same prefix when using auto call back (for example a long distance calling card number), enable ‘use dialing prefix’. Enter the dialing prefix including any require...

  • Page 87

    T a l k s w i t c h c o n f i g u r a t i o n 7 9 1. Press to enter command mode. Enter the password if required. 2. Enter the appropriate command as listed below. After each command, press to confirm the entry. Allow call bridge: to allow call bridge when a call back is accepted, check the allow ca...

  • Page 88

    8 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a call bridge saves money while using call back or on its own. It bypasses the high long distance rates for cell phones. How to use call bridge: 1. Call into talkswitch from any out-of-office telephone. 2. At the auto attendant messag...

  • Page 89

    T a l k s w i t c h c o n f i g u r a t i o n 8 1 line controls if you need to adjust the volume of conversations through the system, you can adjust each line individually. The default settings compensate for loss created by talkswitch and a portion of the loss created by your lines. We recommend th...

  • Page 90

    8 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a using these codecs can cause one side of the call to sound ‘choppy’ because the broadband connection cannot handle the required bandwidth. Voice activity detection (vad): a typical voice conversation may contain 35-50 percent silenc...

  • Page 91: * *

    T a l k s w i t c h c o n f i g u r a t i o n 8 3 transferred the call or performing the “no answer” or “busy” action of the extension that the call was intended for. Any changes made in this section affect the entire system. Transferring from a home phone you can transfer a call from a phone connec...

  • Page 92

    8 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 2.3.7.3 miscellaneous all of the following options affect talkswitch as a system. Adjust them according to your needs. Caller in queue reminder when a caller is in queue at an extension already in use, a reminder tone plays at the e...

  • Page 93

    T a l k s w i t c h c o n f i g u r a t i o n 8 5 setting up talkswitch behind an existing pbx 1. Connect the pbx extension to one of talkswitch’s line jacks. You may do this with all your talkswitch lines (1 pbx extension per line) depending upon how many auto attendant ports you would like on the ...

  • Page 94

    8 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a internal caller id options talkswitch can generate name and number caller id to each extension during intercom calls. If your caller id unit/telephone does not support the name option, choose to have talkswitch send the number only....

  • Page 95

    T a l k s w i t c h c o n f i g u r a t i o n 8 7 flash lengths accepted flash length: these options control the flash length allowed from a local extension that talkswitch considers to be an intentional flash. The range can be adjusted to accept anything from 300 ms to 1 second. The default range f...

  • Page 96

    8 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a non-detection of disconnect-clear this option controls the length of time after which talkswitch “drops” a line when silence is heard. This safeguard is useful when a telephone line does not send out the disconnect-clear signal that...

  • Page 97

    T a l k s w i t c h c o n f i g u r a t i o n 8 9 minimum required time between dtmf digits: the default setting of 65ms is generally adequate for most environments. In most problem cases, increase the value a bit to help the system deal with echoed digits seen from cell phones. For example: calls k...

  • Page 98

    9 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a fax detection if fax calls are not directed properly to the fax machine, you may need to set this option to detect 1 tone. If it is set to detect 1 tone and people complain they have accidentally been routed to the fax machine, then...

  • Page 99: * *

    U s i n g t a l k s w i t c h 9 1 3.1 in the office — receiving calls with or without the auto attendant 3.1.1 receiving calls using the auto attendant if you don’t have a receptionist, the auto attendant helps you handle all your inbound calls and helps to improve your corporate image. Once it has ...

  • Page 100

    9 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a see section 2.3.5. Once calls have been answered at a local extension, they can be transferred to any extension or voice mailbox. See section 2.2.4 for more details. 3.2 in the office — making and receiving calls 3.2.1 making calls ...

  • Page 101

    U s i n g t a l k s w i t c h 9 3 call pick up to intercept a call that is ringing on any other local extension before or after the auto attendant has engaged, pick up your handset. At the talkswitch internal dial tone, dial 9. This routes the call to your local extension. To answer a call ringing s...

  • Page 102

    9 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a to announce calls before transferring (screened transfer), put the caller on hold and dial the appropriate extension number. If the person at the receiving extension answers and wishes to take the call, hang up or dial ‘flash’ ‘4’ t...

  • Page 103: * *

    U s i n g t a l k s w i t c h 9 5 3.2.5.2 parking a caller using auto park to place a caller in the next available park orbit, press ‘flash’ and 510. You hear a confirmation that indicates the caller has been parked successfully and into which park orbit. 3.2.5.3 retrieving a parked call once the ca...

  • Page 104

    9 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a if the call came from the auto attendant and the extension has no voice mailbox: “the extension you have reached is currently busy. If you wish to continue holding, please remain on the line and to return to the main menu, press .” ...

  • Page 105

    U s i n g t a l k s w i t c h 9 7 that provides the option to accept the queued call (press ) or leave the caller in the queue (press ) and return to the dial tone to make a new call. 3.2.7 using the talkswitch call waiting feature the call waiting feature is activated as a ‘busy’ option at the call...

  • Page 106

    9 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 1. Establish a call with an outside party. 2. Place the outside caller on hold and dial the number of the other outside party. If you don’t have ‘direct line access’ enabled at your extension, dial ‘9’ or another hunt group before d...

  • Page 107: * *

    U s i n g t a l k s w i t c h 9 9 (270-273). Talkswitch automatically finds an available voip number and connects to the miami location. The talkswitch at the miami location handles the call according to the configuration in the call handling section for the voip numbers. 3.2.10 using phones connect...

  • Page 108: * *

    1 0 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a when a phone in parallel with talkswitch is off-hook, you notice that the corresponding line light flickers to indicate the line is busy. Talkswitch does not allow extensions to interfere on a call that has the line in use. 3.2.11...

  • Page 109: Call Forwarding

    U s i n g t a l k s w i t c h 1 0 1 3.3 out of the office — receiving calls through call forwarding 3.3.1 the three ways to forward calls 1. Automatic call forwarding the auto attendant can automatically forward office calls to your call forwarding telephone number(s) (remote extensions). Use the au...

  • Page 110: * *

    1 0 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a if the system is configured in the transfer options section to allow calls screening, you dial 4 to complete a transfer or 5 to cancel the transfer and return to the caller. 3.3.3 screening options for forwarded calls the screenin...

  • Page 111: * *

    U s i n g t a l k s w i t c h 1 0 3 3.3.4 calls over voip with sip phones and gateways if teleworkers are connected to the system via a certified compatible sip device (i.E. Gateway or sip phone), there are several ways for that teleworker to interact with talkswitch. Making calls once the phone or ...

  • Page 112: * *

    1 0 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 3.4.1 activating voicemail boxes activate voice mailboxes in the talkswitch configuration software. There are three series of voice mailboxes that you can activate in the voicemail section of the configuration. 1. Local extension ...

  • Page 113: * *

    U s i n g t a l k s w i t c h 1 0 5 local extensions can transfer employees to access voicemail by pressing ‘flash’, then pressing and entering the mailbox number. If direct line access is enabled, be sure to press ‘flash’ before trying to access your mailbox. The first time you access your voicemai...

  • Page 114

    1 0 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a change greeting options (press 2) this allows you to record a new personal voicemail greeting. The default greeting is: “the extension you have reached is unavailable at this time. Please leave a message after the tone”. Change pe...

  • Page 115: 3.5   Music On Hold

    U s i n g t a l k s w i t c h 1 0 7 if you use remote phone notification, you have the option to accept or reject the notification call when you answer. To listen to messages, press . To postpone listening to messages, press . For details on configuring pager and remote phone notification, please se...

  • Page 116: Call Back And Call Bridge

    1 0 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a at the local extension dial tone or at the auto attendant, dial to enter command mode and enter a password (if required). Dial any of the following quick commands and press the sign. Automatic mode switching using the time schedul...

  • Page 117

    U s i n g t a l k s w i t c h 1 0 9 a) make another call press . Talkswitch disconnects you from the call in progress. You can dial another number or redial the same number. B) activate the auto attendant press . Talkswitch ends the call bridge session and activates the auto attendant. Once the auto...

  • Page 118

    1 1 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a activate call back there are two ways to activate call back. 1. Using ‘prompted call back’ activation: from your out-of-office location, dial a talkswitch telephone number. Let the line ring until the auto attendant answers your c...

  • Page 119: And Firmware

    U s i n g t a l k s w i t c h 1 1 1 3.8 upgrading the talkswitch software and firmware we are continually looking for ways to enhance your communications capabilities. When new features are added, we want talkswitch users to have immediate access to the update. Talkswitch supports firmware updates f...

  • Page 120

    1 1 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a the talkswitch firmware version number of each unit is in the system information window. In the talkswitch configuration start window, click the link ‘view system information’. Step #2 — download new software and firmware when you...

  • Page 121

    U s i n g t a l k s w i t c h 1 1 3 if the firmware update was unsuccessful, please follow the instructions through the update process again. If problems persist, please contact your reseller or talkswitch. If you replaced your computer with a new one, please use the software that matches the latest...

  • Page 123

    C a l l d e t a i l r e c o r d l o g g i n g 1 1 5 this chapter covers the setup and retrieval of records generated by calls through the talkswitch phone system. 4.1 enabling call detail record (cdr) logging talkswitch can report the cdrs in “real-time” to a computer connected to the unit’s serial ...

  • Page 124: 4.2   Retrieving Data

    1 1 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a when storing the cdr to a file on talkswitch, approximately 6000 records are stored in a circular buffer. This means that sometime after 6000 records, the oldest records will be deleted as new ones are created. This amounts to 600...

  • Page 125

    C a l l d e t a i l r e c o r d l o g g i n g 1 1 7 3. Click on the link for call detail record (cdr) management. 4. You may either right click on download cdr to save the information to your pc or left click on the link to view the current information. Once the cdr file has been downloaded, you can...

  • Page 126

    1 1 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 4.2.2 serial interface — real time to serial interface in order to capture the data in a real time environment you must have a pc connected to talkswitch unit id 1 with a serial cable. 1. Launch hyper terminal by clicking start ->...

  • Page 127: 4.3   Analyzing The Data

    C a l l d e t a i l r e c o r d l o g g i n g 1 1 9 4. Set the bits per second to 57600. All other values may be left at their defaults, then click ok. 5. Click on transfer -> capture text... 6. Select the appropriate directory and filename to save the data. Click start. 4.3 analyzing the data the d...

  • Page 128

    1 2 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a example: each column contains specific information related to the current state of the call. The following is a list of the columns with an explanation for each one: 1. Type — this column contains the following characters: a) i — ...

  • Page 129

    C a l l d e t a i l r e c o r d l o g g i n g 1 2 1 exxx = connected to extension xxx (xxx = 111-118, 121- 128, 131-138, 141-148) axxx = connected to auto attendant 00x (x= 1 to 9) rxxx = ringing at extension xxx (xxx = 111-118, 121-128, 131-138, 141-148) qxxx = queued at extension xxx (xxx = 111-11...

  • Page 131

    V o i p i n f o r m a t i o n 1 2 3 5.1 introduction to voip the talkswitch 48-cva is a hybrid pstn/voip phone system. The addition of voip to the talkswitch product line adds the ability to use a broadband ip connection for voice calls. The talkswitch 48-cva can be used in many different applicatio...

  • Page 132

    1 2 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a example: if you have a 1mbps adsl connection from your service provider, it usually means you have an upstream bandwidth of approximately 380 kbps. Just because the service provider says that you have 380 kbps upstream bandwidth d...

  • Page 133: 5.3   Faq

    V o i p i n f o r m a t i o n 1 2 5 5.2.3 the local area network to share voice and data properly, your network requires an ethernet switch. A switch isolates the ethernet ports from each other and only allows traffic intended for the device connected to that port to ensure that data traffic doesn’t...

  • Page 134

    1 2 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 25kbps bandwidth downstream for each call. G.729 provides very good call quality while minimizing bandwidth usage. The g.726 (32kbps) codec is a better quality solution compared to the g.729 codec. However, it requires more bandwi...

  • Page 135

    V o i p i n f o r m a t i o n 1 2 7 the internet engineering task force (ietf), the body responsible for administering and developing the mechanisms that comprise the internet. The ietf’s philosophy is simplicity: specify only what you need to specify. Sip just initiates, terminates and modifies ses...

  • Page 136

    1 2 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a note that addresses of the form192.168.X.X, 172.16.X.X or 10.X.X.X are not recognized on the internet and can only be used for private networks. For example, if you tell someone on the internet to connect to you using a 192.168.X....

  • Page 137

    V o i p i n f o r m a t i o n 1 2 9 what is a sip proxy and registrar? Sip’s basic architecture is client/server in nature. The main entities in the sip server are the proxy, redirect server and the registrar. Talkswitch 48-cva has the sip server fully integrated for easy deployment and maintenance ...

  • Page 138

    1 3 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a what is the drawback of using dynamic dns? When dns records are updated, they have to be sent all over the world so that everyone will be aware of the changes. Basically, one dns server connects to another and swaps information. I...

  • Page 139: 6.1   Help

    H e l p a n d t r o u b l e s h o o t i n g 1 3 1 6.1 help if you are having problems with the configuration or operation of talkswitch, please check this section. If you don’t find the solution to your problem here, try checking the faq section located in the support area at our website: www.Talksw...

  • Page 140: 6.2   Troubleshooting

    1 3 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 6.2 troubleshooting this section of the manual is designed to help you quickly resolve problems with talkswitch. The problems are organized in the following manner. 1. Problems that can occur when installing the configuration soft...

  • Page 141

    H e l p a n d t r o u b l e s h o o t i n g 1 3 3 problems encountered. If this does not resolve the problem, contact your talkswitch dealer. Line 1 and 4 lights flashing simultaneously: there is a voice mailbox error. To fix the problem, reboot talkswitch. It will do a file system check and fix any...

  • Page 142

    1 3 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a you have enabled password protection, you must also first enter the correct password. • if you are trying to configure talkswitch using a local extension, make sure the extension has not been given ‘direct access’ to your telephon...

  • Page 143

    H e l p a n d t r o u b l e s h o o t i n g 1 3 5 the auto attendant is transferring calls to the wrong extension. • verify the extension jacks your devices (phones, faxes) are attached to. The auto attendant answers calls, but does not transfer them to the extensions. • make sure your extensions ar...

  • Page 144

    1 3 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a i can’t use my conference/3-way calling feature from the phone company. • you need to make sure you have checked the box indicating that you have 3-way calling or transfer and clear on the appropriate lines. This option is located...

  • Page 145

    H e l p a n d t r o u b l e s h o o t i n g 1 3 7 6.2.2.5 other possible local extension problems i am unable to access talkswitch lines with a local extension. • check your ‘direct line access’ settings on the local extension page under ‘system information’ of the configuration software. If a local...

  • Page 146

    1 3 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 6.2.2.6 two or more talkswitch units connected to the same lan i can’t reach an extension across the lan • make sure the other unit is connected to the lan and powered on. • pick up a local extension belonging to the other unit. I...

  • Page 147

    H e l p a n d t r o u b l e s h o o t i n g 1 3 9 plug the 4 highest traffic lines into unit 1. Also connect the 8 highest phone usage employee extensions to unit 1. Next, connect the remaining lines and extensions to unit 2. Make sure you leave the ‘hunt lines on same unit first’ option enabled in ...

  • Page 148

    1 4 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a when i call someone or they call me, voice is only heard in one direction. • the cause of this problem is usually a result of a router being misconfigured with respect to port mappings. Ensure all required voip ports are mapped to...

  • Page 149

    A p p e n d i x a 1 4 1 these dtmf quick commands can be dialed from a local extension or an outside telephone at the auto attendant. To enter command mode, dial at a local extension or at the auto attendant. If you are requested to enter a password, enter the administrator password. Next, enter any...

  • Page 150

    1 4 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a dtmf dialed from a local extension 90 set to serial connection mode (default) 91 set to usb connection mode 2xx 8 number> enter remote ext. (2xx) phone number 2xx 980 0 enter remote ext. (2xx) turn off “same line connect” 2xx 980 ...

  • Page 151: * *

    A p p e n d i x a 1 4 3 at internal dialtone it retrieves the most recent caller put on hold. To retrieve the caller on hold for the most time, dial 7 at internal dialtone. At external dialtone switches to internal dial- tone. Used mainly when an extension has direct line access enabled. Dialed when...

  • Page 152: * *

    1 4 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a 510 auto park a call press ‘flash’, then 510 to place a caller in the next available parking spot (park orbit). 500–509 parked call retrieval direct dial 500–509 from dial tone to pick up a parked call. 6 conference call for 3 par...

  • Page 153

    A p p e n d i x a 1 4 5 8 play music source through pa output. Direct dial from dialtone to toggle on or off music through the pa port; use- ful for office background music. 84 + extension on-hook intercom on-hook intercom calls are automatically answered in speaker mode, enabling instant hands-free...

  • Page 154: * *

    1 4 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a dtmf dialed at the auto attendant message from outside phones digit dialed function performed 0 user defined — mapped to an extension, ring group, auto attendant, voice mailbox, announcement or per- form no action. 111–114 dials l...

  • Page 155

    A p p e n d i x b 1 4 7 many of the calling services offered by your local telephone company are compatible with and enhanced by talkswitch’s capabilities. Caller id (call display) — displays the telephone number and name associated with an incoming call. Talkswitch is capable of regenerating the ca...

  • Page 156

    1 4 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a talkswitch’s distinctive ring call routing features can be used a number of ways. Routing fax/modem calls, routing voice messaging, separating home office calls, and making use of talkswitch’s auto call back feature. Each distinct...

  • Page 157

    A p p e n d i x b 1 4 9 call hold and flash talkswitch uses flash to put calls on hold. A flash signal is produced by pressing the flash or link button on your telephone (link is another name for flash). If you do not have these buttons on your telephone, you can produce a flash signal by quickly de...

  • Page 159

    A p p e n d i x c 1 5 1 talkswitch settings and configurations: in the event of a power failure, your talkswitch settings and configurations will not be lost. Talkswitch’s feature settings (configuration) are stored in an eeprom. An eeprom is a form of non-volatile memory. Non-volatile memory means ...

  • Page 161

    A p p e n d i x d 1 5 3 safety precautions before using talkswitch, please review and ensure the following safety instructions are adhered to: 1. Read, follow and retain instructions — all safety and operating instructions should be read, followed and retained for future reference before operating t...

  • Page 162

    1 5 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a • the plug or power cord has been damaged. • talkswitch has been exposed to moisture. • talkswitch does not appear to be operating properly or exhibits a marked change in performance. Important notices fcc and ic warnings this equ...

  • Page 163

    A p p e n d i x d 1 5 5 acta tia/eia/is-968a, fcc part 68 and ic cs-03 notice: the industry canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate termi...

  • Page 164

    1 5 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a service should you experience trouble with this telephone equipment, model: ct-ts01, for repair or warranty information please contact your reseller. See appendix d, “talkswitch one-year limited warranty and return policy”, for mo...

  • Page 165

    A p p e n d i x e 1 5 7 talkswitch, a division of centrepoint technologies inc. (“talkswitch”) warrants to the original end-user customer (“customer”) that each new talkswitch product shall be substantially free from defects in materials and workmanship under normal use for a period of one (1) year ...

  • Page 166

    1 5 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a product may be either new or like-new, and may contain remanufactured parts, equivalent to new in performance. Except for the express warranties set forth above, and to the extent permitted by applicable law, the products and stor...

  • Page 167: Warranty Service

    A p p e n d i x e 1 5 9 warranty service to be eligible to obtain warranty service you must retain proof of purchase and contact your reseller for warranty details. If you fail to provide proof of purchase, your reseller and talkswitch, a division of centrepoint technologies inc. (“talkswitch”) will...

  • Page 169

    A p p e n d i x f 1 6 1 talkswitch copyright © 2006 – all rights reserved. Talkswitch is a division of centrepoint technologies inc. Talkswitch software is protected under copyright law and international treaties. Unauthorized reproduction or distribution of talkswitch software, or any portion of it...

  • Page 170

    1 6 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a • redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. • redistributions in binary form must reproduce the above copyright notice, this list of conditions and...

  • Page 171

    A p p e n d i x f 1 6 3 d) copyright © 1991-2, rsa data security, inc. Created 1991. All rights reserved license to copy and use this software is granted provided that it is identified as the "rsa data security, inc. Md5 message-digest algorithm" in all material mentioning or referencing this softwa...

  • Page 173

    A p p e n d i x g 1 6 5 extension interface c.O. Interface loop range 0 to 600 ohms on hook voltage 35 volts off hook loop voltage source 35 volts off hook loop current 23 to 40 ma ringing voltage 90 volts rms ringing frequency 20 hz — sine wave total supported ringing load 5 ren trunk type loop sta...

  • Page 174

    1 6 6 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a system caller id support all lines distinctive ring supported yes c.O. Interfaces 2 extension interfaces 4 rs-232, 9 pin interface 1 usb interface 1 memory expansion 1 hour, 2 hours, 4.5 hours, 9 hours talkswitch memory cards musi...

  • Page 175

    G l o s s a r y 1 6 7 * (star/asterisk sign) the character on the bottom left of your touch-tone telephone keypad # (pound sign or number sign) the character on the bottom right of your touch-tone telephone keypad 3-way calling/conference a service to connect parties on three different telephone lin...

  • Page 176

    1 6 8 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a talkswitch offers auto call back and prompted call back call forward a talkswitch feature that forwards calls to one of eight or more remote extensions caller id a service provided by telephone companies transmitting information a...

  • Page 177

    G l o s s a r y 1 6 9 collection of values or options you have chosen for each of the talkswitch features. You can use the configuration software on the pc or the telephone keypad commands to configure the talkswitch system. Connector the end of a cable that plugs into a port or interface to connect...

  • Page 178

    1 7 0 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a must have a driver program. It acts as a translator between the device and programs that use the device. Dtmf dual tone multi-frequency — the system used by touch-tone telephones. Dtmf assigns a specific frequency (or tone) to eac...

  • Page 179

    G l o s s a r y 1 7 1 internet a global network connecting millions of computers. Unlike online service networks (.Com, .Ca, .Net, etc.) which are centrally controlled, the internet is decentralized by design. Each internet computer (called ‘host’), is independent. Keypad commands combinations of di...

  • Page 180

    1 7 2 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a enterprise. The pbx controls access to telephone lines and services are. A pbx allows many users (extensions) to share a smaller number of telephone lines and have access to additional call handling benefits (call hold, intercom c...

  • Page 181

    G l o s s a r y 1 7 3 routing determining the path that a message or call has to take over circuits. Talkswitch offers ‘routing’ of incoming calls using dsp (display system protocol) technology. Serial communication a type of electronic communication requiring data bits to be sent one after the othe...

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    1 7 4 t a l k s w i t c h u s e r g u i d e • n o r t h a m e r i c a adapters are somewhat similar to modems. Touch-tone telephone a push-button telephone which emits distinctive (dtmf) tones when different buttons on the keypad are pressed. Two line telephone a telephone allowing you to make and r...