1. DL manuals
  2. TANDBERG
  3. Digital Camera
  4. FieldView
  5. Administrator's Manual

TANDBERG FieldView Administrator's Manual

Manual is about: mobile video collaboration

Summary of FieldView

  • Page 1

    Fieldview administrator guide tandberg fieldview™ delivers the most innovative solution in mobile video collaboration. Featuring integrated wireless lan, high resolution video and audio and the ability to collaborate via instant on-screen annotation— it’s the next best thing to having your experts o...

  • Page 2

    Contact information: tandberg philip pedersens vei 20, 1366 lysaker, norway telephone: +47 67 125 125 fax: +47 67 125 234 video: +47 67 126 126 e-mail: tandberg@tandberg.Com about this document: all rights reserved. This document contains information that is proprietary to tandberg. No part of this ...

  • Page 3: Table Of Contents

    I tandberg fieldview administrator guide d14098.02 june 2008 table of contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 about this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 fieldview archi...

  • Page 4

    Ii tandberg fieldview administrator guide d14098.02 june 2008 preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 configuration options . . . ...

  • Page 5

    Iii tandberg fieldview administrator guide d14098.02 june 2008 startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 connections window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 call window . . . . . . . . . ...

  • Page 6

    Iv tandberg fieldview administrator guide d14098.02 june 2008 firewall and anti-spyware blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 checking wireless signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 wireless bar graph on status bar . . . . ....

  • Page 7: 1. Introduction

    1 tandberg fieldview administrator guide d14098.02 june 2008 chapter 1 1. Introduction the system provides mobile real-time video conferencing for locations that are usually not accessible with standard video conferencing equipment. This includes locations such as test labs, health care facilities, ...

  • Page 8

    2 tandberg fieldview administrator guide d14098.02 june 2008 chapter 1 optional: • fieldview management suite (fms) • fieldview enterprise suite (fes) • nat/firewall traversal equipment • session initiation protocol (sip) proxy/registrar • accessories, including: • external power adaptor • external ...

  • Page 9

    3 tandberg fieldview administrator guide d14098.02 june 2008 chapter 1 overview of the tandberg fieldview application the tandberg fieldview application forms the communication partner for the tandberg fieldview device. Operating on a standard microsoft windows workstation, the tandberg fieldview ap...

  • Page 10: 2. Installation

    4 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 2. Installation tandberg fieldview device installation power the tandberg fieldview device can be powered from an internal replaceable battery or from ac power via an external power adaptor. Battery specifications part number: 10...

  • Page 11

    5 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 external power adaptor the tandberg fieldview device external power adaptor permits long term operation without replacing batteries and will charge the battery that is installed in the tandberg fieldview device. Input: 100–240 va...

  • Page 12

    6 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 channel spacing b/g mode: 5mhz modulation b mode: dsss with dbpsk, dqpsk, and cck g mode: ofdm with bpsk, qpsk, qam, and 64 qam, dsss with dbpsk, dqpsk, and cck radio power b mode: 13±1 dbm at 1, 2, 5.5, and 11 mbps g mode: 12.5±...

  • Page 13

    7 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 secure digital (sd) slot. The sd slot holds an sd card that is used for storing recordings, as well as performing configuration and software updates. Sd memory cards used with the tandberg fieldview device must provide sufficient...

  • Page 14

    8 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 first steps before installation we recommend that the manufacturer’s latest audio, video, and networking drivers be installed on the host workstation before installing the tandberg fieldview application software. Refer to the wor...

  • Page 15

    9 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 removing the tandberg fieldview application software to remove the software: sign into the pc as an administrator (either administrator or as a user that 1. Is a member of the administrators group). Quit the tandberg fieldview ap...

  • Page 16

    10 tandberg fieldview administrator guide d14098.02 june 2008 chapter 3 3. Fieldview network architecture network overview the fieldview supports both wired and wireless network operation. Typically, the tandberg fieldview application will be operated on a workstation that is connected to a wired ne...

  • Page 17

    11 tandberg fieldview administrator guide d14098.02 june 2008 wireless networking wireless technology allows the tandberg fieldview device to be used in places where accessibility would otherwise be difficult. The tandberg fieldview device has been optimized for reliable, high quality streaming medi...

  • Page 18

    12 tandberg fieldview administrator guide d14098.02 june 2008 often work acceptably if 100% coverage in not mandatory, roaming is not required, and the wireless network is lightly used. Since good signal quality is a requirement for good performance, ensuring close proximity to the access point may ...

  • Page 19

    13 tandberg fieldview administrator guide d14098.02 june 2008 radio frequency channel selection the 802.11b/g wireless interface operates in the unlicensed 2.4 ghz frequency spectrum. Up to 14 channels are allocated within this spectrum. The number of channels varies with the region (e.G. 11 channel...

  • Page 20

    14 tandberg fieldview administrator guide d14098.02 june 2008 wireless coverage range achievable over the 802.11b/g wlan interface can vary from hundreds of meters under near ideal conditions down to much shorter distances under challenging conditions. Coverage area can vary dramatically depending o...

  • Page 21

    15 tandberg fieldview administrator guide d14098.02 june 2008 wireless coverage of large areas coverage of large areas requires multiple access points to ensure that all areas receive an adequate signal. Taking into account the channel selection process outlined earlier, the access points should be ...

  • Page 22

    16 tandberg fieldview administrator guide d14098.02 june 2008 by enabling only the rf channels that are in use at the site in the rf channels configuration screen. The tandberg fieldview device determines which access points are available for roaming by sampling each channel. This process takes time...

  • Page 23: Configuration

    17 tandberg fieldview administrator guide d14098.02 june 2008 4. Tandberg fieldview device configuration quick setup for basic wireless operation this section provides a quick description of how to initially configure the tandberg fieldview device for a wireless network. Configuring for wired ethern...

  • Page 24

    18 tandberg fieldview administrator guide d14098.02 june 2008 verify that the radio is enabled ( 2. Enable radio checkbox is selected). 3. Tap apply. To configure wireless connectivity: in the configuration window, use the navigation pane on the left-hand side 1. Of the window to select the network>...

  • Page 25

    19 tandberg fieldview administrator guide d14098.02 june 2008 to view the tandberg fieldview device’s ip information: • select the ip information tab (see fig. 4-9) in the cf8385pn1 window. Note: you can also view the tandberg fieldview device ip address from the status menu > network status. If you...

  • Page 26

    20 tandberg fieldview administrator guide d14098.02 june 2008 use navigation pad or the stylus and the + and – items to show or hide lower- level pages in the hierarchy. Accepting and canceling configuration changes the apply button allows changes to be made immediately without exiting the configura...

  • Page 27

    21 tandberg fieldview administrator guide d14098.02 june 2008 general>media media path. Media path defines the folder on the sd card where the tandberg fieldview device will store snapshots and recordings. The default folder is \storage card\media. If the folder does not exist, the tandberg fieldvie...

  • Page 28

    22 tandberg fieldview administrator guide d14098.02 june 2008 display>backlight backlight power save checkbox. Check backlight power save to set the backlight to the lowest level to save power. You can manually set the backlight to its lowest power by holding the display mode button for 2 seconds. P...

  • Page 29

    23 tandberg fieldview administrator guide d14098.02 june 2008 audio audio>general subject audio source. Select the source of subject audio. It can be either the built-in microphone or the line-in jack. Note: line-in is line level. Prefer low bandwidth voice codec. Select to use a lower bit-rate code...

  • Page 30

    24 tandberg fieldview administrator guide d14098.02 june 2008 speaker volume. Adjust the slider to set the speaker volume. To set the speaker volume manually, use the rear panel volume up and down buttons. Ring volume maximum. Adjust the slider to set the maximum volume for the ring sound. When the ...

  • Page 31

    25 tandberg fieldview administrator guide d14098.02 june 2008 call control>sip settings use the device settings radio button to edit or display the device sip configuration. Use the my settings radio button to display the current user’s sip configuration. Sip information values entered here are base...

  • Page 32

    26 tandberg fieldview administrator guide d14098.02 june 2008 cf8385pn1 – wireless information any wireless networks in the vicinity that broadcast their ssid are listed here. Only wireless networks operating on the radio channels selected under configuration > radio are scanned. If a network is not...

  • Page 33

    27 tandberg fieldview administrator guide d14098.02 june 2008 the my certificates store. (for more information about loading certificates onto the tandberg fieldview device, see security ) the user information user name must match the certificate you have selected. Check validate server if you have ...

  • Page 34

    28 tandberg fieldview administrator guide d14098.02 june 2008 network>radio enable radio. Select to enable the radio. When disabled, wireless network communication is not available. When wireless networking is not required, disable the radio to save power. Allow anyone to enable/disable radio (admin...

  • Page 35

    29 tandberg fieldview administrator guide d14098.02 june 2008 anonymous login permitted. Check to display a skip button on the user authentication window so that the login can be bypassed. The user is named ‘anonymous’ in this case. Force login when resuming from standby. Check to open the user auth...

  • Page 36

    30 tandberg fieldview administrator guide d14098.02 june 2008 security>encryption encryption mode. You must be logged in as a user with administrative privledges to edit this screen. Set to off to disable encryption for outgoing calls. • set to auto to prefer encryption for calls. Outgoing calls wil...

  • Page 37

    31 tandberg fieldview administrator guide d14098.02 june 2008 maintenance use the maintenance page to change user passwords, import contacts and users and update software. Maintenance>update this page is used to update the software. Software updates may contain multiple components and are grouped in...

  • Page 38

    32 tandberg fieldview administrator guide d14098.02 june 2008 maintenance>password change password. Administrators can change the password of any user. Individual user can change their own passwords. Select the desired user name, enter the current password to confirm your identity and then enter the...

  • Page 39

    33 tandberg fieldview administrator guide d14098.02 june 2008 recommendations and tips charge the tandberg fieldview device battery using the external • ac adapter before using the tandberg fieldview device. The orange charging led will turn off when the battery is fully charged. Do not go outside t...

  • Page 40: Configuration

    34 tandberg fieldview administrator guide d14098.02 june 2008 5. Tandberg fieldview application configuration the tandberg fieldview application is described in other sections of this manual and in the tandberg fieldview application user guide. Refer to the following sources as needed: installation ...

  • Page 41

    35 tandberg fieldview administrator guide d14098.02 june 2008 connections window default views. Choose how the tandberg fieldview application displays each window. The options are: details (default) • tile • small icons • large icons • list • initial connection state. Choose the initial connection s...

  • Page 42

    36 tandberg fieldview administrator guide d14098.02 june 2008 paths media path enter the full path of the folder where snapshots and recordings will be saved. Sounds enter the sound to play when the associated event occurs. Sounds must be .Wav files. Use the play buttons to preview the sounds. Incom...

  • Page 43

    37 tandberg fieldview administrator guide d14098.02 june 2008 devices choose the speakers, microphone, and ringer used by the tandberg fieldview application. These options are needed when the pc has multiple audio devices. When you select a headset for speakers, set the ringer to an external speaker...

  • Page 44

    38 tandberg fieldview administrator guide d14098.02 june 2008 file locations the tandberg fieldview application uses the following pc folders to store various configuration, information, recording, and image files: c:\program files\tandberg\fieldview sounds\ – sounds used for system events, as expla...

  • Page 45: 6. Media Configuration

    39 tandberg fieldview administrator guide d14098.02 june 2008 6. Media configuration a media configuration defines a set of video and audio properties for a call. Media configurations are managed on the tandberg fieldview application using the windows shown in fig. 6-1. To better understand this cha...

  • Page 46

    40 tandberg fieldview administrator guide d14098.02 june 2008 about media configuration when a call is started, the setting specified in the tandberg fieldview application under preferences > callwindow > video > configuration determines the initial media configuration used for the call (see section...

  • Page 47

    41 tandberg fieldview administrator guide d14098.02 june 2008 segment with the least bandwidth which will limit the overall bandwidth. You should also consider what fraction of the available bandwidth you wish to use so as to leave a margin for other users and other traffic. Table 6-2 shows the band...

  • Page 48

    42 tandberg fieldview administrator guide d14098.02 june 2008 show a single complete picture from the video. P-frames contain only the differences between the current and the previous • picture in the video and therefore rely on the previous picture for proper decoding. Since i-frames encode a whole...

  • Page 49

    43 tandberg fieldview administrator guide d14098.02 june 2008 to sd storage card and then stream the recording later when a more reliable network path is available (deferred collaboration). To reduce tandberg fieldview device processing load: reduce the fps. • increase the gop. • exporting media con...

  • Page 50: And Distribution

    44 tandberg fieldview administrator guide d14098.02 june 2008 7. User and contact management and distribution the fieldview uses a list of users to control access to the tandberg fieldview device and tandberg fieldview application, and a list of contacts to allow calls to be easily initiated. A syst...

  • Page 51

    45 tandberg fieldview administrator guide d14098.02 june 2008 contact information the following information is required (see fig. 7-2) for each contact to be created: tandberg fieldview device or tandberg fieldview application name (eg. • labcam; tedpc) network address (eg. Labcam@192.168.1.12; tedp...

  • Page 52

    46 tandberg fieldview administrator guide d14098.02 june 2008 copying registration file to tandberg fieldview device the fms is the easiest way to update multiple tandberg fieldview devices at the same time. Consult the fms user manual for detailed instructions. For cases where the import is to be d...

  • Page 53: 8.  Maintenance

    47 tandberg fieldview administrator guide d14098.02 june 2008 8. Maintenance this section outlines basic maintenance for fieldview components. It describes software updates, followed by general maintenance procedures. Software updates tandberg fieldview device software updates software updates may b...

  • Page 54

    48 tandberg fieldview administrator guide d14098.02 june 2008 tap the search button to locate the update. If the update is found, the button will change to a download button. Tap the download button to copy the software update from the source location. Note that any component with a version that doe...

  • Page 55

    49 tandberg fieldview administrator guide d14098.02 june 2008 backlight is one step below maximum. Setting the backlight level higher will reduce battery life lowering the backlight to minimum whenever the viewfinder is not needed. • this can be done quickly by pressing and holding the display butto...

  • Page 56

    50 tandberg fieldview administrator guide d14098.02 june 2008 observe the rated operating and storage environmental specifications. • always use the provided wrist lanyard or a neck strap to prevent an • accidental drop. The tandberg fieldview device is a precision instrument and must be protected f...

  • Page 57: 9. Troubleshooting

    51 tandberg fieldview administrator guide d14098.02 june 2008 9. Troubleshooting this section contains information and guidelines for troubleshooting problems when they occur. Information is provided on operating features and product design which will be of use when troubleshooting. This chapter con...

  • Page 58

    52 tandberg fieldview administrator guide d14098.02 june 2008 table 9-1 firewall configuration firewall application configuration notes microsoft windows firewall the first time tandberg fieldview application is launched, windows firewall should pop up and ask if mobile collaboration application sho...

  • Page 59

    53 tandberg fieldview administrator guide d14098.02 june 2008 name description dns server dynamic name services server ssid wireless lan identifier signal quality quality as none/poor/good/very good/excellent signal strength received signal measured in dbm snr received signal/noise ratio in db acces...

  • Page 60

    54 tandberg fieldview administrator guide d14098.02 june 2008 utility availability purpose wireshark wireshark.Com lan packet capture/ analysis netstumbler netstumbler.Com monitoring of nearby wireless lans airopeek or equivalent airopeek.Com wireless packet capture/ analysis dxdiag xp test pc graph...

  • Page 61

    55 tandberg fieldview administrator guide d14098.02 june 2008 tandberg fieldview device and tandberg fieldview application troubleshooting this section lists symptoms, causes, and solutions for common tandberg fieldview device and tandberg fieldview application problems. Tandberg fieldview device tr...

  • Page 62

    56 tandberg fieldview administrator guide d14098.02 june 2008 high pitched feedback when tandberg fieldview application and tandberg fieldview device in close proximity. Cause solution audio feedback loop has been created. Mute the tandberg fieldview device microphone or lower the tandberg fieldview...

  • Page 63

    57 tandberg fieldview administrator guide d14098.02 june 2008 cause solution destination tandberg fieldview application is set for donotdisturb or offline. Set tandberg fieldview application online. No network path between source and destination. Ping from the tandberg fieldview device network to th...

  • Page 64

    58 tandberg fieldview administrator guide d14098.02 june 2008 poor radio signal. Cause solution no or low received signal. Check the wireless level in the status bar. For more detailed information check network status . Move closer to access point. Radio interference. Check network status for high s...

  • Page 65

    59 tandberg fieldview administrator guide d14098.02 june 2008 desired wireless network not listed in cf8385pn1 window, but presently connected with another wireless network. Cause solution scanning for new networks and aps is suspended if connected with good signal. Move out of range of connected ne...

  • Page 66

    60 tandberg fieldview administrator guide d14098.02 june 2008 touch screen not responding. Cause solution stylus not calibrated see solution for telestrations not aligned with stylus tip. Device hung. Perform a soft or hard reset. See reset tandberg fieldview device . Defective touch screen. Contact...

  • Page 67

    61 tandberg fieldview administrator guide d14098.02 june 2008 sd card slow to format in file browser. Cause solution card has a non-standard file system. Format the card on a pc. In windows xp, right-click on the card and select format. Set file system to fat, set allocation unit size to default, an...

  • Page 68

    62 tandberg fieldview administrator guide d14098.02 june 2008 battery won’t charge in tandberg fieldview device. Cause solution internal tandberg fieldview device charger not working or dc adapter is not working. Using a known good dc adaptor, verify orange charge led turns on when the dc adapter is...

  • Page 69

    63 tandberg fieldview administrator guide d14098.02 june 2008 eap: when authenticating, the status label below the ssid list stays at authenticating… or states authentication failed. Cause solution there may have been a problem with the certificate import process. Go into the network properties for ...

  • Page 70

    64 tandberg fieldview administrator guide d14098.02 june 2008 eap: the client certificate is imported to an incorrect store. Cause solution the decision on where to place certificates upon import from a pkcs 12 file is made automatically by the software which attempts to mimic windows xp as close as...

  • Page 71

    65 tandberg fieldview administrator guide d14098.02 june 2008 tandberg fieldview application troubleshooting tandberg fieldview application installation fails and displays the following message: fieldview application x.X.X setup. Unable to satisfy all prerequisites for fieldview application x.X.X. S...

  • Page 72

    66 tandberg fieldview administrator guide d14098.02 june 2008 echo audible cause solution pc microphone and speaker are too close together use a pc headset or a quality usb speakerphone. Physically separate the microphone and speaker. Use a lower speaker volume level. Tandberg fieldview application ...

  • Page 73

    67 tandberg fieldview administrator guide d14098.02 june 2008 appendix a tandberg fieldview device technical specifications system architecture high performance, multiprocessor architecture optimized for real-time multimedia processing and communications in • a handheld form factor microsoft wince 5...

  • Page 74

    68 tandberg fieldview administrator guide d14098.02 june 2008 end user selectable streaming parameters • led indicators for power, stream/record, power/charging, and network link • collaboration features form factor and software optimized to allow real time voice and video • collaboration related to...

  • Page 75

    69 tandberg fieldview administrator guide d14098.02 june 2008 pc client software displays video from remote camera • supports automatic resizing according to video stream parameters • full duplex voip support • remote control of camera illumination, freeze frame, zoom, manual focus • and stream para...

  • Page 76

    70 tandberg fieldview administrator guide d14098.02 june 2008 storage: –20 to 60 °c • operating humidity: 5–80% (non-condensing) • appendix a.

  • Page 77

    71 tandberg fieldview administrator guide d14098.02 june 2008 appendix b supported equipment 802.11 wireless infrastructure we recommend enterprise-grade wireless infrastructure equipment for use with the fieldview. Consumer-grade equipment may function adequately for small, low performance needs bu...

  • Page 78

    72 tandberg fieldview administrator guide d14098.02 june 2008 appendix c sip configuration example this section describes by example how to configure a tandberg fieldview device and tandberg fieldview application to call each other using a tandberg vcs as sip registrar and firewall traversal solutio...

  • Page 79

    73 tandberg fieldview administrator guide d14098.02 june 2008 try to register the tandberg fieldview device press display mode button and verify you see registered in the status bar at the bottom of the screen, below the battery status gauge. There must be a network path to the sip registrar to be a...

  • Page 80

    74 tandberg fieldview administrator guide d14098.02 june 2008 the local contacts list appears. Tap in the field at the bottom and enter the sip address of the tandberg 2. Fieldview application you wish to call. In this example the address is fa102@sip.Aaacorp.Com. 3. Tap 4. Dial to call the tandberg...

  • Page 81

    Philip pedersens vei 20, 1366 lysaker, norway telephone: +47 67 125 125 fax: +47 67 125 234 video: +47 67 126 126 e-mail: tandberg@tandberg.Com.