Fieldview administrator guide tandberg fieldview™ delivers the most innovative solution in mobile video collaboration. Featuring integrated wireless lan, high resolution video and audio and the ability to collaborate via instant on-screen annotation— it’s the next best thing to having your experts o...
Contact information: tandberg philip pedersens vei 20, 1366 lysaker, norway telephone: +47 67 125 125 fax: +47 67 125 234 video: +47 67 126 126 e-mail: tandberg@tandberg.Com about this document: all rights reserved. This document contains information that is proprietary to tandberg. No part of this ...
I tandberg fieldview administrator guide d14098.02 june 2008 table of contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 about this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 fieldview archi...
Ii tandberg fieldview administrator guide d14098.02 june 2008 preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 configuration options . . . ...
Iii tandberg fieldview administrator guide d14098.02 june 2008 startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 connections window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 call window . . . . . . . . . ...
Iv tandberg fieldview administrator guide d14098.02 june 2008 firewall and anti-spyware blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 checking wireless signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 wireless bar graph on status bar . . . . ....
1 tandberg fieldview administrator guide d14098.02 june 2008 chapter 1 1. Introduction the system provides mobile real-time video conferencing for locations that are usually not accessible with standard video conferencing equipment. This includes locations such as test labs, health care facilities, ...
2 tandberg fieldview administrator guide d14098.02 june 2008 chapter 1 optional: • fieldview management suite (fms) • fieldview enterprise suite (fes) • nat/firewall traversal equipment • session initiation protocol (sip) proxy/registrar • accessories, including: • external power adaptor • external ...
3 tandberg fieldview administrator guide d14098.02 june 2008 chapter 1 overview of the tandberg fieldview application the tandberg fieldview application forms the communication partner for the tandberg fieldview device. Operating on a standard microsoft windows workstation, the tandberg fieldview ap...
4 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 2. Installation tandberg fieldview device installation power the tandberg fieldview device can be powered from an internal replaceable battery or from ac power via an external power adaptor. Battery specifications part number: 10...
5 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 external power adaptor the tandberg fieldview device external power adaptor permits long term operation without replacing batteries and will charge the battery that is installed in the tandberg fieldview device. Input: 100–240 va...
6 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 channel spacing b/g mode: 5mhz modulation b mode: dsss with dbpsk, dqpsk, and cck g mode: ofdm with bpsk, qpsk, qam, and 64 qam, dsss with dbpsk, dqpsk, and cck radio power b mode: 13±1 dbm at 1, 2, 5.5, and 11 mbps g mode: 12.5±...
7 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 secure digital (sd) slot. The sd slot holds an sd card that is used for storing recordings, as well as performing configuration and software updates. Sd memory cards used with the tandberg fieldview device must provide sufficient...
8 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 first steps before installation we recommend that the manufacturer’s latest audio, video, and networking drivers be installed on the host workstation before installing the tandberg fieldview application software. Refer to the wor...
9 tandberg fieldview administrator guide d14098.02 june 2008 chapter 2 removing the tandberg fieldview application software to remove the software: sign into the pc as an administrator (either administrator or as a user that 1. Is a member of the administrators group). Quit the tandberg fieldview ap...
10 tandberg fieldview administrator guide d14098.02 june 2008 chapter 3 3. Fieldview network architecture network overview the fieldview supports both wired and wireless network operation. Typically, the tandberg fieldview application will be operated on a workstation that is connected to a wired ne...
11 tandberg fieldview administrator guide d14098.02 june 2008 wireless networking wireless technology allows the tandberg fieldview device to be used in places where accessibility would otherwise be difficult. The tandberg fieldview device has been optimized for reliable, high quality streaming medi...
12 tandberg fieldview administrator guide d14098.02 june 2008 often work acceptably if 100% coverage in not mandatory, roaming is not required, and the wireless network is lightly used. Since good signal quality is a requirement for good performance, ensuring close proximity to the access point may ...
13 tandberg fieldview administrator guide d14098.02 june 2008 radio frequency channel selection the 802.11b/g wireless interface operates in the unlicensed 2.4 ghz frequency spectrum. Up to 14 channels are allocated within this spectrum. The number of channels varies with the region (e.G. 11 channel...
14 tandberg fieldview administrator guide d14098.02 june 2008 wireless coverage range achievable over the 802.11b/g wlan interface can vary from hundreds of meters under near ideal conditions down to much shorter distances under challenging conditions. Coverage area can vary dramatically depending o...
15 tandberg fieldview administrator guide d14098.02 june 2008 wireless coverage of large areas coverage of large areas requires multiple access points to ensure that all areas receive an adequate signal. Taking into account the channel selection process outlined earlier, the access points should be ...
16 tandberg fieldview administrator guide d14098.02 june 2008 by enabling only the rf channels that are in use at the site in the rf channels configuration screen. The tandberg fieldview device determines which access points are available for roaming by sampling each channel. This process takes time...
17 tandberg fieldview administrator guide d14098.02 june 2008 4. Tandberg fieldview device configuration quick setup for basic wireless operation this section provides a quick description of how to initially configure the tandberg fieldview device for a wireless network. Configuring for wired ethern...
18 tandberg fieldview administrator guide d14098.02 june 2008 verify that the radio is enabled ( 2. Enable radio checkbox is selected). 3. Tap apply. To configure wireless connectivity: in the configuration window, use the navigation pane on the left-hand side 1. Of the window to select the network>...
19 tandberg fieldview administrator guide d14098.02 june 2008 to view the tandberg fieldview device’s ip information: • select the ip information tab (see fig. 4-9) in the cf8385pn1 window. Note: you can also view the tandberg fieldview device ip address from the status menu > network status. If you...
20 tandberg fieldview administrator guide d14098.02 june 2008 use navigation pad or the stylus and the + and – items to show or hide lower- level pages in the hierarchy. Accepting and canceling configuration changes the apply button allows changes to be made immediately without exiting the configura...
21 tandberg fieldview administrator guide d14098.02 june 2008 general>media media path. Media path defines the folder on the sd card where the tandberg fieldview device will store snapshots and recordings. The default folder is \storage card\media. If the folder does not exist, the tandberg fieldvie...
22 tandberg fieldview administrator guide d14098.02 june 2008 display>backlight backlight power save checkbox. Check backlight power save to set the backlight to the lowest level to save power. You can manually set the backlight to its lowest power by holding the display mode button for 2 seconds. P...
23 tandberg fieldview administrator guide d14098.02 june 2008 audio audio>general subject audio source. Select the source of subject audio. It can be either the built-in microphone or the line-in jack. Note: line-in is line level. Prefer low bandwidth voice codec. Select to use a lower bit-rate code...
24 tandberg fieldview administrator guide d14098.02 june 2008 speaker volume. Adjust the slider to set the speaker volume. To set the speaker volume manually, use the rear panel volume up and down buttons. Ring volume maximum. Adjust the slider to set the maximum volume for the ring sound. When the ...
25 tandberg fieldview administrator guide d14098.02 june 2008 call control>sip settings use the device settings radio button to edit or display the device sip configuration. Use the my settings radio button to display the current user’s sip configuration. Sip information values entered here are base...
26 tandberg fieldview administrator guide d14098.02 june 2008 cf8385pn1 – wireless information any wireless networks in the vicinity that broadcast their ssid are listed here. Only wireless networks operating on the radio channels selected under configuration > radio are scanned. If a network is not...
27 tandberg fieldview administrator guide d14098.02 june 2008 the my certificates store. (for more information about loading certificates onto the tandberg fieldview device, see security ) the user information user name must match the certificate you have selected. Check validate server if you have ...
28 tandberg fieldview administrator guide d14098.02 june 2008 network>radio enable radio. Select to enable the radio. When disabled, wireless network communication is not available. When wireless networking is not required, disable the radio to save power. Allow anyone to enable/disable radio (admin...
29 tandberg fieldview administrator guide d14098.02 june 2008 anonymous login permitted. Check to display a skip button on the user authentication window so that the login can be bypassed. The user is named ‘anonymous’ in this case. Force login when resuming from standby. Check to open the user auth...
30 tandberg fieldview administrator guide d14098.02 june 2008 security>encryption encryption mode. You must be logged in as a user with administrative privledges to edit this screen. Set to off to disable encryption for outgoing calls. • set to auto to prefer encryption for calls. Outgoing calls wil...
31 tandberg fieldview administrator guide d14098.02 june 2008 maintenance use the maintenance page to change user passwords, import contacts and users and update software. Maintenance>update this page is used to update the software. Software updates may contain multiple components and are grouped in...
32 tandberg fieldview administrator guide d14098.02 june 2008 maintenance>password change password. Administrators can change the password of any user. Individual user can change their own passwords. Select the desired user name, enter the current password to confirm your identity and then enter the...
33 tandberg fieldview administrator guide d14098.02 june 2008 recommendations and tips charge the tandberg fieldview device battery using the external • ac adapter before using the tandberg fieldview device. The orange charging led will turn off when the battery is fully charged. Do not go outside t...
34 tandberg fieldview administrator guide d14098.02 june 2008 5. Tandberg fieldview application configuration the tandberg fieldview application is described in other sections of this manual and in the tandberg fieldview application user guide. Refer to the following sources as needed: installation ...
35 tandberg fieldview administrator guide d14098.02 june 2008 connections window default views. Choose how the tandberg fieldview application displays each window. The options are: details (default) • tile • small icons • large icons • list • initial connection state. Choose the initial connection s...
36 tandberg fieldview administrator guide d14098.02 june 2008 paths media path enter the full path of the folder where snapshots and recordings will be saved. Sounds enter the sound to play when the associated event occurs. Sounds must be .Wav files. Use the play buttons to preview the sounds. Incom...
37 tandberg fieldview administrator guide d14098.02 june 2008 devices choose the speakers, microphone, and ringer used by the tandberg fieldview application. These options are needed when the pc has multiple audio devices. When you select a headset for speakers, set the ringer to an external speaker...
38 tandberg fieldview administrator guide d14098.02 june 2008 file locations the tandberg fieldview application uses the following pc folders to store various configuration, information, recording, and image files: c:\program files\tandberg\fieldview sounds\ – sounds used for system events, as expla...
39 tandberg fieldview administrator guide d14098.02 june 2008 6. Media configuration a media configuration defines a set of video and audio properties for a call. Media configurations are managed on the tandberg fieldview application using the windows shown in fig. 6-1. To better understand this cha...
40 tandberg fieldview administrator guide d14098.02 june 2008 about media configuration when a call is started, the setting specified in the tandberg fieldview application under preferences > callwindow > video > configuration determines the initial media configuration used for the call (see section...
41 tandberg fieldview administrator guide d14098.02 june 2008 segment with the least bandwidth which will limit the overall bandwidth. You should also consider what fraction of the available bandwidth you wish to use so as to leave a margin for other users and other traffic. Table 6-2 shows the band...
42 tandberg fieldview administrator guide d14098.02 june 2008 show a single complete picture from the video. P-frames contain only the differences between the current and the previous • picture in the video and therefore rely on the previous picture for proper decoding. Since i-frames encode a whole...
43 tandberg fieldview administrator guide d14098.02 june 2008 to sd storage card and then stream the recording later when a more reliable network path is available (deferred collaboration). To reduce tandberg fieldview device processing load: reduce the fps. • increase the gop. • exporting media con...
44 tandberg fieldview administrator guide d14098.02 june 2008 7. User and contact management and distribution the fieldview uses a list of users to control access to the tandberg fieldview device and tandberg fieldview application, and a list of contacts to allow calls to be easily initiated. A syst...
45 tandberg fieldview administrator guide d14098.02 june 2008 contact information the following information is required (see fig. 7-2) for each contact to be created: tandberg fieldview device or tandberg fieldview application name (eg. • labcam; tedpc) network address (eg. Labcam@192.168.1.12; tedp...
46 tandberg fieldview administrator guide d14098.02 june 2008 copying registration file to tandberg fieldview device the fms is the easiest way to update multiple tandberg fieldview devices at the same time. Consult the fms user manual for detailed instructions. For cases where the import is to be d...
47 tandberg fieldview administrator guide d14098.02 june 2008 8. Maintenance this section outlines basic maintenance for fieldview components. It describes software updates, followed by general maintenance procedures. Software updates tandberg fieldview device software updates software updates may b...
48 tandberg fieldview administrator guide d14098.02 june 2008 tap the search button to locate the update. If the update is found, the button will change to a download button. Tap the download button to copy the software update from the source location. Note that any component with a version that doe...
49 tandberg fieldview administrator guide d14098.02 june 2008 backlight is one step below maximum. Setting the backlight level higher will reduce battery life lowering the backlight to minimum whenever the viewfinder is not needed. • this can be done quickly by pressing and holding the display butto...
50 tandberg fieldview administrator guide d14098.02 june 2008 observe the rated operating and storage environmental specifications. • always use the provided wrist lanyard or a neck strap to prevent an • accidental drop. The tandberg fieldview device is a precision instrument and must be protected f...
51 tandberg fieldview administrator guide d14098.02 june 2008 9. Troubleshooting this section contains information and guidelines for troubleshooting problems when they occur. Information is provided on operating features and product design which will be of use when troubleshooting. This chapter con...
52 tandberg fieldview administrator guide d14098.02 june 2008 table 9-1 firewall configuration firewall application configuration notes microsoft windows firewall the first time tandberg fieldview application is launched, windows firewall should pop up and ask if mobile collaboration application sho...
53 tandberg fieldview administrator guide d14098.02 june 2008 name description dns server dynamic name services server ssid wireless lan identifier signal quality quality as none/poor/good/very good/excellent signal strength received signal measured in dbm snr received signal/noise ratio in db acces...
54 tandberg fieldview administrator guide d14098.02 june 2008 utility availability purpose wireshark wireshark.Com lan packet capture/ analysis netstumbler netstumbler.Com monitoring of nearby wireless lans airopeek or equivalent airopeek.Com wireless packet capture/ analysis dxdiag xp test pc graph...
55 tandberg fieldview administrator guide d14098.02 june 2008 tandberg fieldview device and tandberg fieldview application troubleshooting this section lists symptoms, causes, and solutions for common tandberg fieldview device and tandberg fieldview application problems. Tandberg fieldview device tr...
56 tandberg fieldview administrator guide d14098.02 june 2008 high pitched feedback when tandberg fieldview application and tandberg fieldview device in close proximity. Cause solution audio feedback loop has been created. Mute the tandberg fieldview device microphone or lower the tandberg fieldview...
57 tandberg fieldview administrator guide d14098.02 june 2008 cause solution destination tandberg fieldview application is set for donotdisturb or offline. Set tandberg fieldview application online. No network path between source and destination. Ping from the tandberg fieldview device network to th...
58 tandberg fieldview administrator guide d14098.02 june 2008 poor radio signal. Cause solution no or low received signal. Check the wireless level in the status bar. For more detailed information check network status . Move closer to access point. Radio interference. Check network status for high s...
59 tandberg fieldview administrator guide d14098.02 june 2008 desired wireless network not listed in cf8385pn1 window, but presently connected with another wireless network. Cause solution scanning for new networks and aps is suspended if connected with good signal. Move out of range of connected ne...
60 tandberg fieldview administrator guide d14098.02 june 2008 touch screen not responding. Cause solution stylus not calibrated see solution for telestrations not aligned with stylus tip. Device hung. Perform a soft or hard reset. See reset tandberg fieldview device . Defective touch screen. Contact...
61 tandberg fieldview administrator guide d14098.02 june 2008 sd card slow to format in file browser. Cause solution card has a non-standard file system. Format the card on a pc. In windows xp, right-click on the card and select format. Set file system to fat, set allocation unit size to default, an...
62 tandberg fieldview administrator guide d14098.02 june 2008 battery won’t charge in tandberg fieldview device. Cause solution internal tandberg fieldview device charger not working or dc adapter is not working. Using a known good dc adaptor, verify orange charge led turns on when the dc adapter is...
63 tandberg fieldview administrator guide d14098.02 june 2008 eap: when authenticating, the status label below the ssid list stays at authenticating… or states authentication failed. Cause solution there may have been a problem with the certificate import process. Go into the network properties for ...
64 tandberg fieldview administrator guide d14098.02 june 2008 eap: the client certificate is imported to an incorrect store. Cause solution the decision on where to place certificates upon import from a pkcs 12 file is made automatically by the software which attempts to mimic windows xp as close as...
65 tandberg fieldview administrator guide d14098.02 june 2008 tandberg fieldview application troubleshooting tandberg fieldview application installation fails and displays the following message: fieldview application x.X.X setup. Unable to satisfy all prerequisites for fieldview application x.X.X. S...
66 tandberg fieldview administrator guide d14098.02 june 2008 echo audible cause solution pc microphone and speaker are too close together use a pc headset or a quality usb speakerphone. Physically separate the microphone and speaker. Use a lower speaker volume level. Tandberg fieldview application ...
67 tandberg fieldview administrator guide d14098.02 june 2008 appendix a tandberg fieldview device technical specifications system architecture high performance, multiprocessor architecture optimized for real-time multimedia processing and communications in • a handheld form factor microsoft wince 5...
68 tandberg fieldview administrator guide d14098.02 june 2008 end user selectable streaming parameters • led indicators for power, stream/record, power/charging, and network link • collaboration features form factor and software optimized to allow real time voice and video • collaboration related to...
69 tandberg fieldview administrator guide d14098.02 june 2008 pc client software displays video from remote camera • supports automatic resizing according to video stream parameters • full duplex voip support • remote control of camera illumination, freeze frame, zoom, manual focus • and stream para...
70 tandberg fieldview administrator guide d14098.02 june 2008 storage: –20 to 60 °c • operating humidity: 5–80% (non-condensing) • appendix a.
71 tandberg fieldview administrator guide d14098.02 june 2008 appendix b supported equipment 802.11 wireless infrastructure we recommend enterprise-grade wireless infrastructure equipment for use with the fieldview. Consumer-grade equipment may function adequately for small, low performance needs bu...
72 tandberg fieldview administrator guide d14098.02 june 2008 appendix c sip configuration example this section describes by example how to configure a tandberg fieldview device and tandberg fieldview application to call each other using a tandberg vcs as sip registrar and firewall traversal solutio...
73 tandberg fieldview administrator guide d14098.02 june 2008 try to register the tandberg fieldview device press display mode button and verify you see registered in the status bar at the bottom of the screen, below the battery status gauge. There must be a network path to the sip registrar to be a...
74 tandberg fieldview administrator guide d14098.02 june 2008 the local contacts list appears. Tap in the field at the bottom and enter the sip address of the tandberg 2. Fieldview application you wish to call. In this example the address is fa102@sip.Aaacorp.Com. 3. Tap 4. Dial to call the tandberg...
Philip pedersens vei 20, 1366 lysaker, norway telephone: +47 67 125 125 fax: +47 67 125 234 video: +47 67 126 126 e-mail: tandberg@tandberg.Com.