TANDBERG Remote Control User Manual - Troubleshooting
17
Troubleshooting
Think simple first!
Does the system have electricity?
Are all of the cables properly connected?
Have you recently moved the videoconference equipment?
Are the screen and the codec (the black box) switched on?
Does the remote control have batteries?
Have you tried restarting the system? To restart your endpoint, access the
control panel by pressing OK on your remote control. Select RESTART and
press OK.
Is your network functioning properly? In most cases, if something is wrong
with the network, an error message will be displayed on the Welcome
Page.
Problem
You cannot hear people on the far side.
They cannot hear you.
Solution
Make sure the volume is turned up on the videoconference unit and on
the monitor
Make sure the microphone is set to ON
If the microphone is off on the far end, a message will appear at the top
of the screen (“Microphone off at other side”
Check the wires on the back of your speakers (mounted on the side of
the monitor) to ensure they are connected properly
Make sure your microphone is plugged in to the cable.
Problem
Your screen is black, there is no picture.
Solution
Make sure your monitor is turned on.
Make sure you have Main Camera selected as your video source. If
Presentation function is not turned off at the end of the previous session