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- TELEPRESENCE MANAGEMENT SUITE SECURE SERVER - CONFIGURATION GUIDE 13.0
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TANDBERG TELEPRESENCE MANAGEMENT SUITE SECURE SERVER - CONFIGURATION GUIDE 13.0 Administration Manual
Summary of TELEPRESENCE MANAGEMENT SUITE SECURE SERVER - CONFIGURATION GUIDE 13.0
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Cisco tms administration guide page 1 of 37 cisco telepresence management suite administration guide d13741.12 december 2010
Page 2: Table Of Contents
Cisco tms administration guide page 2 of 37 table of contents introduction ......................................................................................................................... 5 zones ..................................................................................................
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Introduction cisco tms administration guide page 3 of 37 phone books ......................................................................................................................23 local directory .................................................................................................
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Introduction cisco tms administration guide page 4 of 37 disclaimers and notices ....................................................................................................37.
Page 5: Introduction
Introduction cisco tms administration guide page 5 of 37 introduction the cisco telepresence management suite (cisco tms) is a portal for managing and monitoring your video conferencing system from a single structured overview. Cisco tms provides centralized control for on-site and remote video syst...
Page 6: Zones
Zones cisco tms administration guide page 6 of 37 zones zones enable cisco tms to use the correct international dialing codes when using isdn between countries (area codes within the same country), selecting which systems should use ip and which should use isdn, and insert the correct prefixes for i...
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Zones cisco tms administration guide page 7 of 37 in the isdn zone the area code should be stored as just 8, since cisco tms will add a 0 in front of it when dialing between swedish area codes, and add +46 when dialing from outside sweden. There are some exceptions to these rules, but cisco tms is a...
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Zones cisco tms administration guide page 8 of 37 ip zones to set up an ip zone: 1. Go to administrative tools > locations > ip zones. 2. Click new. 3. Fill in the fields described below. Field description ip zone name specify the name of the ip zone gateway resource pool isdn zone by moving ip zone...
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Zones cisco tms administration guide page 9 of 37 field description to a minute. Prefer ip calls to specific ip zones: systems in the same ip zone will always prefer to dial each other on ip. This will be the preferred call option when booking via cisco tms booking and the only option when using a d...
Page 10: Adding Systems
Adding systems cisco tms administration guide page 10 of 37 adding systems systems in cisco tms include endpoints, gateways, gatekeepers, cisco telepresence mcu, equipment and rooms. Every system can be represented in multiple folders, but these representations will all have the same entry in the da...
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Adding systems cisco tms administration guide page 11 of 37 pre register systems tab if you are planning to deploy a large number of endpoints, pre-registering them allows cisco tms to configure the systems the first time they come online. When you pre-register, you must supply a name for the system...
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Adding systems cisco tms administration guide page 12 of 37 how pre-registration works when pre-registering a system, you can select whether you want the system to be identified on mac address, ip/hostname or serial number. Note that only the cisco telepresence system mxp series and polycom hdx endp...
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Adding systems cisco tms administration guide page 13 of 37 swap a system in cisco tms systems get an id (cisco tms system id) when they are first added to cisco tms. This id is used as the reference for the systems in booking, reporting, event, permissions etc. It is therefore important to retain t...
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Adding systems cisco tms administration guide page 14 of 37 system tracked by mac address when a system is tracked by mac address, cisco tms relies on traps from the endpoint containing the (new) ip address of the system and the mac address. If the ip address has changed (which happens when using dh...
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Support for remote systems cisco tms administration guide page 15 of 37 support for remote systems from cisco tms 11.5, remote systems are supported for booking, getting software upgrades, receiving phonebook and being part of the statistics created in cisco tms. The following section describes how ...
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Support for remote systems cisco tms administration guide page 16 of 37 adding a remote system to cisco tms a system already added to cisco tms the easiest way to add a remote system to cisco tms is to first have the system registered in cisco tms before you bring it home. Before you unplug it, go t...
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Support for remote systems cisco tms administration guide page 17 of 37 software upgrade software upgrade on remote systems is set up in the same way as software upgrade on internal systems. However, the mechanism used to upgrade the system is different. When you have scheduled the upgrade, cisco tm...
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Support for remote systems cisco tms administration guide page 18 of 37 alternative: description systems on the inside. Have two cisco tms servers, one for internal and one for public systems this is the most secure option, but will remove some of the features as well as complicate the usage. The bo...
Page 19: User Permissions
User permissions cisco tms administration guide page 19 of 37 user permissions user administration user administration controls which users have permissions to which parts of cisco tms. Permissions are controlled on a group level (for example, you assign permissions to a group). The total permission...
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User permissions cisco tms administration guide page 20 of 37 user information preferences the format must be xxx@yyy.Zz. Language this setting lets the users select between 20 different languages in cisco scheduler, where six of the languages also affect the rest of cisco tms (english, simplified c...
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User permissions cisco tms administration guide page 21 of 37 to add a new group, 1. Click new. 2. Fill in the name of the group. 3. Fill in a description for this new group. Cisco tms supports using active directory groups where the group memberships for users are managed through active directory (...
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User permissions cisco tms administration guide page 22 of 37 default groups default groups define which groups a new user automatically will be assigned to when logging into cisco tms for the first time. By default, all users will be member of the users group. This cannot be changed; however, the c...
Page 23: Phone Books
Phone books cisco tms administration guide page 23 of 37 phone books there are three types of phone books available on cisco endpoints: local directory the local directory is a file stored on the endpoint made by entries inserted through the remote control on the endpoint. It is not touched by tms, ...
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Phone books cisco tms administration guide page 24 of 37 endpoints such as cisco telepresence system 150 mxp with l1.X or l2.X software. The cisco telepresence system 150 mxp only supports the corporate directory. Endpoints only supporting the global directory (globdir.Prm) will have the global dire...
Page 25: Cisco Tms Features
Cisco tms features cisco tms administration guide page 25 of 37 cisco tms features operator conferences cisco tms conference control center supports the concept of operator conferences. Operator conferences are ad hoc created conferences that can be used by conference operators to work with individu...
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Cisco tms features cisco tms administration guide page 26 of 37 provisioning user directory and provisioning information from cisco tms via a single or clustered cisco vcs to endpoint devices such as the e20 and the movi software client. For more information concerning the use and deployment of the ...
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Troubleshooting the cisco tms components cisco tms administration guide page 27 of 37 troubleshooting the cisco tms components this chapter addresses the different components that cisco tms consists of: the five services that are to be running at all times, the java applet needed to show the monitor...
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Troubleshooting the cisco tms components cisco tms administration guide page 28 of 37 two seconds up to approximately 20 seconds (worst case). This means that scanning 100 systems might take from three minutes up to 30 minutes. The scanner will read the system connection status and call status on ev...
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Troubleshooting the cisco tms components cisco tms administration guide page 29 of 37 tmsplcmdirectoryservice this service is responsible for posting phonebooks to polycom endpoints. The plcm endpoint retrieves the phonebook from this service when requested via the remote control. This is similar to...
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Troubleshooting the cisco tms components cisco tms administration guide page 30 of 37 4. Supports snmp 5. Do not have status “no response”, “no snmp response” or similar to enable this feature: 1. Go to administrative tools > network settings. 2. Turn on the function scan snmp capable systems to all...
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Troubleshooting the cisco tms components cisco tms administration guide page 31 of 37 cisco tms database management service (optional) this service is installed by the cisco tms backup utility and is responsible for doing scheduled backups. Symptoms if the database is not automatically backed up whe...
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Troubleshooting the cisco tms components cisco tms administration guide page 32 of 37 tms/public handles corporate directory for cisco endpoints. Handles http traps from cisco telepresence system mxp and cisco telepresence mcu systems. The virtual directory for this component on the iis is: http://s...
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Troubleshooting the cisco tms components cisco tms administration guide page 33 of 37 how to fix • check that iis is running. • check that you can access the default webpage http://tmsservername . • check that the virtual directories above exist on the cisco tms server. • check that they are pointin...
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Troubleshooting the cisco tms components cisco tms administration guide page 34 of 37 slow or incomplete loading the applet will normally be finished loading within 5 seconds after the monitoring link is pressed. If you experience a significantly higher loading time, try the points below: turn off c...
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Troubleshooting the cisco tms components cisco tms administration guide page 35 of 37 verify that the information cisco tms uses to connect to the database is correct. This information was historically only stored in the registry, but is now also stored encrypted in the web.Config file. It is theref...
Page 36: Related Documents
Related documents cisco tms administration guide page 36 of 37 related documents the following table lists documents and web sites referenced in this document. All product documentation can be found on our web site . No. Document reference or location name 1 d14389.03. Dated may 2010 cisco tms insta...
Page 37: Disclaimers And Notices
Disclaimers and notices cisco tms administration guide page 37 of 37 disclaimers and notices the specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recommendations in this manual are believed to be accurate but ...