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- TELEPRESENCE MANAGEMENT SUITE SECURE SERVER - CONFIGURATION GUIDE 13.0
- Troubleshooting Manual
TANDBERG TELEPRESENCE MANAGEMENT SUITE SECURE SERVER - CONFIGURATION GUIDE 13.0 Troubleshooting Manual
Summary of TELEPRESENCE MANAGEMENT SUITE SECURE SERVER - CONFIGURATION GUIDE 13.0
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Cisco telepresence management suite provisioning troubleshooting guide d14427.03 december 2010
Page 2: Table Of Contents
Introduction cisco tms provisioning administrator guide page 2 of 16 table of contents introduction ............................................................................................................................... 3 provisioning logs .......................................................
Page 3: Introduction
Introduction cisco tms provisioning administrator guide page 3 of 16 introduction this document provides troubleshooting information for cisco telepresence management suite (cisco tms) administrators who configure and maintain provisioning for cisco telepresence products. The document contains: over...
Page 4: Provisioning Logs
Provisioning logs cisco tms provisioning administrator guide page 4 of 16 provisioning logs this section describes logs that may be helpful in troubleshooting provisioning. Some of them, like movi audit log, are readable to the it administrator; others will primarily be helpful as debugging tools if...
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Provisioning logs cisco tms provisioning administrator guide page 5 of 16 file name description client.Log information related to the client, the gui and the "business logic" of the client gstreamer.Log information from the gstreamer layer sip.Log information from the sip signalling taf.Log applicat...
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The cisco tms provisioning directory backend cisco tms provisioning administrator guide page 6 of 16 the cisco tms provisioning directory backend cisco tms agent diagnostics in cisco tms, you can go to administrative tools > tms agent diagnostics to monitor and schedule various diagnoses for the cis...
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The cisco tms provisioning directory backend cisco tms provisioning administrator guide page 7 of 16 the following error message appears: “the provisioning directory is not running or is still initializing. If the tms server or tmsagentservice were just restarted, please wait for the directory to fi...
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The cisco tms provisioning directory backend cisco tms provisioning administrator guide page 8 of 16 has the device provisioning option key been enabled on the cisco vcs control? Go to administrative tools > tms agent diagnostics, select the cisco vcs and run verify that the "device provisioning" op...
Page 9: Movi Troubleshooting
Movi troubleshooting cisco tms provisioning administrator guide page 9 of 16 movi troubleshooting error messages a short error message is displayed on-screen when communication errors occur with the cisco vcs. Below are descriptions of relevant troubleshooting strategies, grouped by error message he...
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Movi troubleshooting cisco tms provisioning administrator guide page 10 of 16 could not find server in dns look at audit.Log. Did movi receive provisioning data from server before the error occurred? • if the error occurred before receiving provisioning data, make sure that movi is trying to connect...
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Movi troubleshooting cisco tms provisioning administrator guide page 11 of 16 an error was received from the server the call was rejected by the cisco vcs. The error message received from the server is in the user’s audit.Log. Not enough call licenses all available licenses may already be in use. Ch...
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Movi troubleshooting cisco tms provisioning administrator guide page 12 of 16 advanced settings are missing the advanced information on the movi client has been detected as missing. Confirm this by looking at audit.Log, where missing settings will be noted as . Then make sure the internal vcs, exter...
Page 13: E20 Troubleshooting
E20 troubleshooting cisco tms provisioning administrator guide page 13 of 16 e20 troubleshooting error messages provisioning failed. Check your settings—press any key make sure that the username, password, domain, and cisco vcs address entered in the configuration wizard (settings > configure your t...
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E20 troubleshooting cisco tms provisioning administrator guide page 14 of 16 check access control if provisioning otherwise works as expected, but a user or user group is not seeing any phone books, access to phone books may not be configured in cisco tms, or it is configured incorrectly. 1. In tms,...
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References and related documents cisco tms provisioning administrator guide page 15 of 16 references and related documents the following table lists documents and websites referenced in this document. All cisco telepresence documentation can be found on the support website. For advice from the techn...
Page 16: Disclaimers And Notices
Disclaimers and notices cisco tms provisioning administrator guide page 16 of 16 disclaimers and notices the specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recommendations in this manual are believed to be a...