Variquest Cutout Maker 1800 User Manual - page 41
VariQuest™ Cutout Maker 1800
Troubleshooting
6-3
Cutout Maker Troubleshooting
Troubleshooting
Diagnosis
Action Required to Fix
Cutout Maker does not work even though the
power switch has been turned on.
1. Verify that power cord has been plugged in properly.
2. Verify that power switch is turned on.
LCD Display does not turn on.
1. Verify that power cord has been plugged in properly.
2. Verify that power switch is turned on.
Excessively loud noise.
1. Oil rails, see “Oil Gantry Rails” on page 5-10.
Note: in each case listed below, follow the 5 steps
shown in the “Action Required to Fix” column.
• Button presses don't seem to be working.
• The message box in the VariQuest software
contains the following message: “There was an
error communicating with the cutter. You will
need to recut some or all of your job. Select OK,
then select the page or pages to recut.”
• The LCD Display on the Cutout Maker doesn't
change to a screen saying “Ready” when the
user enters the initial Cutout Maker screen in the
VariQuest software.
1. Verify that the Design Center 1000 or PC and the Cutout Maker
1800 is turned on, and the power cord has been plugged in
properly.
2. Verify that the USB cable is plugged into the Design Center 1000 or
PC and the device.
3. Turn the device off/on.
4. Verify that the Design Center 1000 or PC is not prompting to install
the USB driver (Found New Hardware Wizard). It's possible that
the wizard is behind another window on the Design Center 1000 or
PC. Run the wizard to install the USB driver.
5. Verify that the print driver for the device is installed by opening the
“Printers and Faxes” control panel on the Design Center 1000 or
PC, and verify that there is a printer named “VariQuest Cutout
Maker 1800". Run the printer setup from the CD.
Paper tears.
1. Verify correct material was selected in Variquest Software.
2. Change cutting blade, see “Replacing the Cutting Blade” on page
5-3.
3. Replace the cutting mat if significant use is visible, see “Replacing
the Cutting Mat” on page 5-7.
4. Adjust material settings, see Variquest Software User's Manual.
5. Clean mat with IPA.
6. Rotate mat 180
o
.
7. Replace mat.
Paper moves while cutting.
1. Mat is dirty, clean with Isopropyl Alcohol.
2. Scrap paper is too small, use larger scrap paper.
Note: For laminated construction paper, smaller scrap
sizes may move on the cutting mat. If this occurs, you may
need to use a piece of larger scrap size, or the movement
may be corrected by placing another piece of paper next to
the paper you are cutting to increase vacuum.
3. Rotate mat 180
o
.
4. Replace mat.
Blade does not retract during blade change
procedure.
1. Remove blade.
2. Rotate head down, depress blade release button, cycle power.
3. Rotate head up, depress blade release button, cycle power.
4. Depress blade release button, insert blade, cycle power.