Vax VCAPH1500 User manual - page 10
Vax Service line:
AU: 1300 361 505
NZ: 0800 800 900
vax.com.au
9
FAQ’s
WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before
performing maintenance/troubleshooting checks.
Problem
Solution
There is an accessory missing
Check the ‘Machine Overview’ page in this guide to make sure the part is definitely included in
your unit
If it is missing, we’re here to help. Simply call us on
AU 1300 361 505 or NZ 0800 800 900
Why won’t the vacuum
cleaner pick up?
The dirt container may be incorrectly installed; remove the dirt container from the unit by
pressing the dirt container release button and then re-attach it to the unit, ensuring it is locked
firmly back into place.
The filter may be clogged; Refer to ‘Maintenance: Cleaning the filters’ on page 6.
The dirt container may be blocked; refer to ‘Maintenance; Emptying and cleaning the dirt
container’ on page 5.
There may be a blockage in the tube/hose. Disconnect from the vacuum cleaner, carefully
remove any blockages found and reconnect securely.
Why is dust escaping from the
vacuum cleaner?
The filter may be clogged; refer to ‘Cleaning the filters’ on page 6.
The dirt container may be blocked; refer to ‘Maintenance; Emptying and cleaning the dirt
container’ on page 5.
The dirt container may be incorrectly installed; remove the dirt container from the unit by
pressing the dirt container release button and then re-attach it to the unit, ensuring it is locked
firmly back into place.
What do I do if the unit/accessory
becomes damaged or broken?
We’re here to help. Simply call us on
AU 1300 361 505 or NZ 0800 800 900
or visit
vax.com.au
Why won’t the accessory pick
up properly?
Hose blockages: remove the hose from the unit. Carefully remove any blockages found and
reconnect hose securely.
Accessory blockages: remove accessory from handle/tube. Carefully remove any blockages
found and re-attach to the vacuum cleaner.
The accessory may be faulty. Simply call us on
AU 1300 361 505 or NZ 0800 800 900
Why will the vacuum cleaner
not run?
It may not be plugged into the electrical outlet correctly; ensure that the plug is pushed in securely.
The electrical outlet may not be working properly; check the fuse or breaker, or consult an electrician.
The motor thermostat may have tripped; switch off and unplug the vacuum cleaner, and leave for
one hour before switching the cleaner back on.