Vbox Communications Cat's Eye USB 3560 Installation Manual - 6. Troubleshooting

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6. Troubleshooting

The

Cat’s Eye

USB 3560 HDTV Tuner is designed to work smoothly under most normal

conditions. However, in the event that you experience some trouble with this device,

proceed as follows:

6.1 Basic

Troubleshooting

1. Check that the USB 2.0 and antenna connections are properly established at both

ends.

2. Check the installation of the tuner’s drivers:

a. Access the Device Manager window. Right-click the My Computer icon,

and do either of the following:

•

Click “Manage”. The Computer Management window shows.

Select “Device Manager”. The Device Manager window

appears, displaying a list of all hardware devices installed on the

computer. Or

•

Click “Properties”. The System Properties window displays.

Access the Hardware tab and click the Device Manager button.

The Device Manager window displays.

b. Scroll through the Device Manager list until you reach the Sound, Video and Game

Controllers menu. Click the + icon on its left to open it. Look for the “VBox 3560

USB2 Receiver, BDA Driver” and the “VBox TV Receiver, BDA Tuner Driver

(DTF8600-ATSC)” items. In case there is a problem with any of the tuner’s

components, one of the following symbols displays besides the item:

•

A yellow question mark denotes a problem with the connection

of the device to the computer, or with the operation of the

drivers or their recognition by the operating system

•

A red “X” indicates a device failure or the operating system

being ordered not to use the device.

In either case, it is recommended that you remove and re-install the drivers.

c. To uninstall a driver, right-click the relevant item on the list and select “Uninstall”.

A dialog box asks you to confirm your request. Click OK to continue. The system

removes the driver and displays the list of hardware devices without it. Repeat the

process for the second driver.

d. To renew operation of the

Cat’s Eye

USB 3560 tuner, re-start your computer and

install the hardware drivers again, as per the instructions in this document.

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Summary of Cat's Eye USB 3560

Page 1
Cat’s eye usb 3560 hdtv tuner installation guide – version 4.1 vbox communications ltd. Www.Vboxcomm.Com.
Page 2
Copyright © 2005, vbox communications ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of vbox communicati...
Page 3: Introduction
I introduction vbox communications is proud to introduce to you the cat’s eye usb 3560 hdtv tuner. This is a plug & play device with usb 2.0 interface that enables reception of data and video atsc terrestrial broadcasts into your pc. The unit’s unique and compact design ensures its operation even in...
Page 4: Table of Contents
Ii table of contents introduction ........................................................................................................................ I table of contents ...............................................................................................................Ii 1. Overview...
Page 5: 1. Overview
1 1. Overview the cat’s eye usb 3560 is an atsc terrestrial hdtv tuner for reception of atsc video, audio, and ip data. It is capable of receiving information at the full data rate of an atsc channel and up to 19.28 mbps. The desired data streams are captured and forwarded to the pc through the usb ...
Page 6: 1.1 System
2 1.1 system description picture 1: cat’s eye usb 3560 - side view the cat’s eye usb 3560 hdtv tuner, shown in picture 1 above, has an innovative design that ensures easy and comfortable use while modernizing the appearance of your computer environment. It includes an interlocking stand that allows ...
Page 7: 1.2 Front
3 1.2 front panel picture 2: cat’s eye usb 3560 - front panel the led panel of the cat’s eye usb 3560 is located in the unit’s front, as shown in picture 2. Table 1 below provides a brief description of the led activity and its significance. Refer to it while installing the device and initializing i...
Page 8: 1.3 Rear
4 1.3 rear panel picture 3: cat’s eye usb 3560 - rear panel picture 3 shows the rear panel configuration of the cat’s eye usb 3560 unit. This panel includes connectors to the antenna feed (rf-in) and to the usb 2.0 port for instructions on connecting the unit to your computer, refer to section 3, co...
Page 9: 2. Installation
5 2. Installation checklist 2.1 cat’s eye usb 3560 kit checklist the following items are included in the cat’s eye usb 3560 kit. Make sure they are readily available to you at the time of installation. • cat’s eye usb 3560 hdtv tuner + stand • usb-2 cable to connect the unit to the computer • instal...
Page 10
6 received. Check with the antenna manufacturer for recommendations in this respect. The internet offers several sites in which you can check for the most suitable types of antennae for hdtv reception according to your location, such as: www.Checkhd.Com/buyersguide/antennas/installationguide.Aspx (f...
Page 11: Connecting The Hardware
7 3. Connecting the hardware follow the instructions below to connect the cat’s eye usb 3560 hdtv tuner unit to your computer. For your safety, we recommend that you read them carefully and thoroughly before connecting the unit. If you do not feel comfortable with the process detailed below, we reco...
Page 12
8 4. Connect the square end of the usb-2 cable to the corresponding connector on the unit. The yellow led indicator lights up as the unit starts to function. Windows detects a new hardware device and launches the found new hardware wizard. Follow the instructions in the next section to install the t...
Page 13
9 4. Installing the hardware drivers note: remove all previous versions of the cat’s eye usb 3560 drivers existing in your computer before installing the current ones. Refer to section 6, troubleshooting, for instructions on removal of the drivers. The cat’s eye usb 3560 drivers can be installed eit...
Page 14
10 2. If you wish to use the installation cd-rom as the source for the drivers, insert it into the computer’s cd-rom drive. The cd-rom’s opening menu shows on screen. Click minimize to return to windows’ installation wizard. Figure 2: installation cd-rom’s opening menu 3. Select “install from a list...
Page 15
11 4. A. Installing the bda driver loader from the cd-rom: select the “search for the best driver in these locations” and the “search removable media (floppy, cd- rom…)” options. Click next. The wizard looks for the corresponding files in the installation cd-rom and proceeds to install the driver lo...
Page 16
12 5. Click finish in the following screen to complete the installation of the bda driver loader. The wizard prepares for the installation of the bda tuner driver. Figure 6: completing the installation of the bda driver loader 6. The found new hardware window (figure 1) displays again. Select the “n...
Page 17
13 8. When installation of the bda driver is completed, the following window appears. Click finish. The wizard prepares the installation of the bda tuner. Figure 8: completing the installation of the bda driver 9. Figure 1 displays again. Select the “no, not this time” option. Click next to proceed ...
Page 18
14 11. Upon finishing the installation of the bda tuner driver, the following window appears. Click finish. This concludes the installation of the drivers for the cat’s eye usb 3560 hdtv tuner. Proceed to configure the multimedia application of your choice to work with this tuner. Figure 10: complet...
Page 19: Watching Hdtv Broadcasts
15 5. Watching hdtv broadcasts the cat’s eye usb 3560 tuner enables you to receive hdtv broadcasts directly into your computer. To watch these broadcasts, you need to install and run an additional multimedia application specially designed for this purpose. Some of these applications may also allow y...
Page 20: 6. Troubleshooting
16 6. Troubleshooting the cat’s eye usb 3560 hdtv tuner is designed to work smoothly under most normal conditions. However, in the event that you experience some trouble with this device, proceed as follows: 6.1 basic troubleshooting 1. Check that the usb 2.0 and antenna connections are properly est...
Page 21
17 3. Check that your system complies with the minimum requirements for operating the cat’s eye usb 3560 tuner. To check your system configuration, proceed as follows: a. Press start and select “run”. The run window appears b. Type “dxdiag” and click ok. A dialog box displays on screen, asking you t...
Page 22: 6.2 Advanced
18 6.2 advanced troubleshooting video film does not display smoothly (“jerking” image): 1. Make sure that you are using a usb-2 cable to connect the device to the computer. 2. Make sure that the device is connected to a usb 2.0 high speed port in your computer. Verify that the cpu chipset’s drivers ...
Page 23: 7. Contact
19 7. Contact information for issues related to the cat’s eye usb 3560 hdtv tuner, please contact vbox communications ltd. As per the following information: vbox communications usa marketing phone: + 1 (877) 261-3442 technical support support: support@vboxcomm.Com drivers: www.Vboxcomm.Com/vbox/usb2...