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VeriFone DUET Vx810 Installation Manual

Other manuals for DUET Vx810: Reference Manual, Installation Manual, Reference Manual

Summary of DUET Vx810

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    Verifone part number 24963, revision b v x 810 installation guide.

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    All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of verifone, inc. The information contained in this document is subject to change without notice. Although verifone has attempted to ensure the accuracy of the co...

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    V x 810 i nstallation g uide 1 c ontents p r e f a c e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 organization . . . . . . . . . . . . . . . ...

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    C ontents 2 v x 810 i nstallation g uide c h a p t e r 4 maintenance and cleaning clean the pin pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 card readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    V x 810 i nstallation g uide 3 p reface this guide is the primary source of information for setting up and installing v x 810. Audience this guide provides simple descriptions of v x 810 features, as well as basic information for the installation and configuration of the v x 810. Organization this g...

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    P reface guide conventions 4 v x 810 i nstallation g uide guide conventions various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Acronym definitions various acronyms are used in place of the full definit...

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    P reface guide conventions v x 810 i nstallation g uide 5 gid group identifier - concept inherited from verix terminals file system hdlc high-level data link control icc integrated chip card (smart card) lcd liquid crystal display mac message authentication code, as defined in ansi x9.19 mmu memory ...

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    P reface guide conventions 6 v x 810 i nstallation g uide.

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    V x 810 i nstallation g uide 7 c hapter 1 overview this chapter provides a brief description of verifone’s v x 810. V x 810 pin pad the v x 810 is a pin pad with an integrated smart card reader for connection to either verifone transaction terminals or third party electronic point-of-sale systems, o...

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    O verview features and benefits 8 v x 810 i nstallation g uide features and benefits exceptional ease of use • bold, ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for pin entry or other input. • intuitive telco-style interface and large, colore...

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    V x 810 i nstallation g uide 9 c hapter 2 setup this chapter describes the setup procedure for v x 810, in the following sections: • select location • unpack shipping carton • examine v x 810 features • install/replace msam cards • privacy shield • cable connections • power supply • smart card reade...

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    S etup unpack shipping carton 10 v x 810 i nstallation g uide electrical considerations • avoid using this product during electrical storms. • avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners...

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    S etup examine v x 810 features v x 810 i nstallation g uide 11 examine v x 810 features before you continue with the installation process, familiarize yourself with the v x 810 features: figure 2 v x 810 features the v x 810 includes the following features: • a display. • three types of keys: • key...

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    S etup install/replace msam cards 12 v x 810 i nstallation g uide install/replace msam cards you may need to install one or more multiple security access module (msam) cards or replace the old cards. To change or install msams 1 remove the data cable from the back of the unit. 2 place the v x 810 fa...

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    S etup install/replace msam cards v x 810 i nstallation g uide 13 5 install the msam card by aligning the card to match the embossed number and carefully sliding it into the slots until fully inserted. Figure 5 msam insertion 6 close the msam compartment door and tighten the locking screw. Figure 6 ...

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    S etup privacy shield 14 v x 810 i nstallation g uide privacy shield this figure shows an example of a v x 810 with the privacy shield installed. Figure 7 installed privacy shield cable connections the v x 810 has six general cabling scenarios, depending on what the v x 810 connects to: 1 connection...

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    S etup cable connections v x 810 i nstallation g uide 15 connection to another verifone terminal the v x 810 connects to a verifone terminal via a straight cable. There is a minimum power requirement for the v x 810, currently specified as 3.5w. In cases where the terminal is only able to provide a ...

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    S etup cable connections 16 v x 810 i nstallation g uide direct usb connection similarly, a dongle cable is required in standard usb environments. For this cable option, the host end has a molded housing which exposes the standard usb plug. Figure 10 direct usb connection usb–download support using ...

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    S etup power supply v x 810 i nstallation g uide 17 ethernet connection with external power brick the cable required junction box that provides a standard rj-45 lan socket and a dc jack. However, since most hosts do not support peer-to-peer lan connection to a pin pad, an additional rj-45 socket is ...

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    S etup smart card reader use 18 v x 810 i nstallation g uide smart card reader use the smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. To conduct a smart card transaction 1 ...

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    S etup contactless module v x 810 i nstallation g uide 19 contactless module the v x 810 supports contactless smart card transactions through the v x 810 ctls module. The sd card slot at the back of the v x 810 serves as the expansion port for installing the module as an add-on to the traditional ma...

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    S etup contactless module 20 v x 810 i nstallation g uide 5 slide the tabs on the narrow end of the metal plate down to engage the ears of the v x 810. 6 carefully hold both devices and the metal plate in place. Screw fine-thread black machine screw into the v x 810 first. Next, install the 3 coarse...

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    S etup contactless module v x 810 i nstallation g uide 21 using the v x 810 ctls module the v x 810 ctls module is only active when signaled by an application for the conduction of a contactless smart card transaction. To perform a contactless smart card transaction: 1 gently tap the card onto or ho...

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    S etup contactless module 22 v x 810 i nstallation g uide.

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    V x 810 i nstallation g uide 23 c hapter 3 specifications this chapter discusses power requirements, dimensions, and other specifications of the v x 810. Unit power requirements • 9 - 12 v dc minimum of 450 ma • 5 v dc minimum of 500 ma (usb power) power pack • cps11212-3a-r • ul, ite listed, class ...

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    Specifications 24 v x 810 i nstallation g uide.

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    V x 810 i nstallation g uide 25 c hapter 4 maintenance and cleaning the v x 810 has no user-serviceable parts. Clean the pin pad to clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best re...

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    M aintenance and c leaning card readers 26 v x 810 i nstallation g uide.

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    V x 810 i nstallation g uide 27 c hapter 5 service and support for v x 810 problems, contact your local verifone representative or service provider. For v x 810 product service and repair information: • usa – verifone service and support group, 1-800-834-4366, monday - friday, 8 a.M. - 8 p.M., easte...

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    S ervice and s upport service returns 28 v x 810 i nstallation g uide • you will be issued mra number(s) and the fax will be returned to you. 5 describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 keep a record of the following items: • ...

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    S ervice and s upport accessories and documentation v x 810 i nstallation g uide 29 accessories and documentation verifone produces accessories and documentation for the v x 810. When ordering, please refer to the part number in the left column. Verifone online store at www.Store.Verifone.Com • usa ...

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    S ervice and s upport accessories and documentation 30 v x 810 i nstallation g uide.

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    V x 810 i nstallation g uide 31 c hapter 6 troubleshooting guidelines this chapter lists typical examples of malfunctions that you may encounter while operating your v x 810 and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following section are included...

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    T roubleshooting g uidelines transactions fail to process 32 v x 810 i nstallation g uide transactions fail to process there are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check magnetic card reader • perform a test tra...

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    T roubleshooting g uidelines transactions fail to process v x 810 i nstallation g uide 33.

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    V x 810 installation guide verifone part number 24963, revision b verifone, inc. 2099 gateway place, suite 600 san jose, ca, 95110 usa tel: (800) verifone (837-4366) www.Verifone.Com.