VeriFone QX1000 Installation Manual

Other manuals for QX1000: Specifications
Manual is about: payment processing device

Summary of QX1000

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    Verifone part number 28614, revision a qx1000 installation guide.

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    All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of verifone, inc. The information contained in this document is subject to change without notice. Although verifone has attempted to ensure the accuracy of the co...

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    Qx1000 i nstallation g uide 1 c ontents p r e f a c e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 organization . . . . . . . . . . . . . . . ....

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    2 qx1000 i nstallation g uide.

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    Qx1000 i nstallation g uide 3 p reface this guide is the primary source of information for setting up and installing a qx1000 device. Audience this guide provides simple descriptions of the qx1000 features, as well as basic information for installing and configuring a qx1000. Organization this guide...

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    P reface guide conventions 4 qx1000 i nstallation g uide guide conventions various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Acronym definitions various acronyms are used in place of the full definiti...

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    Qx1000 i nstallation g uide 5 c hapter 1 overview this chapter provides a brief description of verifone’s qx1000. Qx1000 the qx1000 is a peripheral contactless payment processing device that supports payment transactions in a variety of environments. Figure 1 qx1000 the qx1000 is verifone’s new cont...

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    O verview features and benefits 6 qx1000 i nstallation g uide features and benefits exceptional ease of use and ergonomics • contactless logo placement on lens of device for optimized user experience. • bright leds for viewing of transaction process. • sleek and stylish shape occupies minimal counte...

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    Qx1000 i nstallation g uide 7 c hapter 2 setup this chapter describes the setup procedure for the qx1000, in the following sections: • selecting location • unpacking shipping carton • examining features • connecting unit to controller • connecting via usb • contactless support • install/replace sam ...

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    S etup unpacking shipping carton 8 qx1000 i nstallation g uide electrical considerations • avoid using this product during electrical storms. • avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioner...

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    S etup examining features qx1000 i nstallation g uide 9 examining features before continuing the installation process, observe features of the qx1000. Figure 2 illustrates the basic features: figure 2 unit features the qx1000 includes the following features: • a display • the contactless reader conn...

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    S etup connecting unit to controller 10 qx1000 i nstallation g uide figure 3 illustrates how to connect the qx1000 to a omni 37xx series terminal. For other terminal or controller connections, refer to the reference manual for that controller. Figure 3 qx1000 and terminal cable connections 1 disconn...

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    S etup connecting via usb qx1000 i nstallation g uide 11 connecting via usb the usb version of the qx1000 can also connect to a terminal or a host pc using a coiled usb cable (vpn wcl115013-a). When connecting to a pc via a usb port, the device, requires the additional installation of device drivers...

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    S etup install/replace sam card 12 qx1000 i nstallation g uide 3 lift open the compartment door. The sam cardholder is now accessible. Figure 4 opening sam compartment door 4 install the sam card by aligning the card and carefully sliding it into the slot until fully inserted. Figure 5 sam insertion...

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    S etup using the fixed stand adapter qx1000 i nstallation g uide 13 using the fixed stand adapter the optional fixed stand adapter holds the qx1000 securely on a countertop. The unit can be removed from the stand adapter for handheld operation. Attaching the stand adapter and reader figure 7 shows h...

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    S etup using the unit 14 qx1000 i nstallation g uide 3 be sure that cables are not crimped and coiled around the base. Figure 8 inserting the qx1000 into the base to remove the reader, pull at the bottom of the cradle while lifting up the whole reader assembly. The optional fixed stand adapter holds...

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    Qx1000 i nstallation g uide 15 c hapter 3 specifications this chapter discusses power requirements, dimensions, and other specifications of the qx1000. Unit power requirements input: 7.5 v - 20 v maximum current:500 ma temperature operating temperature: 0 o to 50 o c (32 o to 122 o f) humidity relat...

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    S pecifications weight 16 qx1000 i nstallation g uide.

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    Qx1000 i nstallation g uide 17 c hapter 4 service and support maintenance and cleaning the qx1000 has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning. To clean the...

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    S ervice and s upport service returns 18 qx1000 i nstallation g uide 3 select the mra option from the automated message. The mra department is open monday–friday, 8 a.M.–7 p.M., est. 4 give the mra representative the information gathered in step 1 . If the list of serial numbers is long, you can fax...

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    S ervice and s upport accessories and documentation qx1000 i nstallation g uide 19 accessories and documentation verifone produces accessories and documentation for the qx1000. When ordering, please refer to the part number in the left column. • verifone online store at www.Store.Verifone.Com • usa ...

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    S ervice and s upport accessories and documentation 20 qx1000 i nstallation g uide documentation • qx1000 quick installation guide vpn doc115en07-a • qx1000 certifications and regulations vpn doc115en08-a • qx1000 stand adapter quick installation guide vpn doc115en09-a • pinpad 1000 se reference and...

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    Qx1000 i nstallation g uide 21 c hapter 5 troubleshooting guidelines this chapter lists typical malfunctions that may occur while operating a qx1000 and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, con...

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    Qx1000 installation guide verifone part number 28614, revision a verifone, inc. 2099 gateway place, suite 600 san jose, ca, 95110 usa 1-800-verifone www.Verifone.Com.