Xantrex Truecharge 20+ Amp Owner's Manual - page 69

Warranty

D–3

Direct returns may be performed according to the Xantrex Return 

Material Authorization Policy described in your product manual. For 

some products, Xantrex maintains a network of regional Authorized 

Service Centers. Call Xantrex or check our website to see if your product 

can be repaired at one of these facilities.

In any warranty claim, dated proof of purchase must accompany the 

product and the product must not have been disassembled or modified 

without prior written authorization by Xantrex. 

Proof of purchase may be in any one of the following forms:

•

The dated purchase receipt from the original purchase of the product 

at point of sale to the end user, or

•

The dated dealer invoice or purchase receipt showing original 

equipment manufacturer (OEM) status, or

•

The dated invoice or purchase receipt showing the product exchanged 

under warranty

What does this warranty not cover?

This Limited Warranty does not 

cover normal wear and tear of the product or costs related to the removal, 

installation, or troubleshooting of the customer's electrical systems. This 

warranty does not apply to and Xantrex will not be responsible for any 

defect in or damage to:

a) the product if it has been misused, neglected, improperly 

installed, physically damaged or altered, either internally or 

externally, or damaged from improper use or use in an unsuitable 

environment;

b) the product if it has been subjected to fire, water, generalized cor-

rosion, biological infestations, or input voltage that creates oper-

ating conditions beyond the maximum or minimum limits listed 

in the Xantrex product specifications including high input voltage 

from generators and lightning strikes;

c) the product if repairs have been done to it other than by Xantrex 

or its authorized service centers (hereafter "ASCs"); 

d) the product if it is used as a component part of a product 

expressly warranted by another manufacturer;

e) the product if its original identification (trade-mark, serial num-

ber) markings have been defaced, altered, or removed.