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Xerox 3210 - workcentre b/w laser Service Manual

Summary of 3210 - workcentre b/w laser

  • Page 1

    Workcentre ® 3210/3220 multifunction printer workcentre ® 3210/3220 service manual.

  • Page 3: Service Manual

    Service manual 701p49487 workcentre ® 3210 / 3220 multifunction printer warning the following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are qualifi...

  • Page 4

    Ii workcentre 3210/3220 multifunction printer service manual prepared by: xerox corporation xog worldwide product training and information 26600 sw parkway wilsonville, or 97070 © 2009 by xerox corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the united state...

  • Page 5: Service Terms

    Workcentre 3210/3220 multifunction printer service manual iii service terms manual terms various terms are used throughout this manual to either provide additional information on a specific topic or to warn of possible danger present during a procedure or action. Be aware of all symbols and terms wh...

  • Page 6

    Iv workcentre 3210/3220 multifunction printer service manual symbols marked on the product warning. Danger invisible laser radiation when open. Avoid direct exposure to beam. Hot surface on or in the printer. Use caution to avoid personal injury. Warning. Use caution to avoid personal injury. Use ca...

  • Page 7: Power Safety Precautions

    Workcentre 3210/3220 multifunction printer service manual v power safety precautions power source for 115 vac printers, do not apply more than 127 volts rms between the supply conductors or between either supply conductor and ground. For 230 vac printers, do not apply more than 254 volts rms between...

  • Page 8

    Vi workcentre 3210/3220 multifunction printer service manual electrostatic discharge precautions some semiconductor components, and the respective sub-assemblies that contain them, are vulnerable to damage by electrostatic discharge (esd). These components include integrated circuits (ics), large-sc...

  • Page 9: Service Safety Summary

    Workcentre 3210/3220 multifunction printer service manual vii service safety summary general guidelines for qualified service personnel only: refer also to the preceding “power safety precautions” on page v. Use care when servicing with power: dangerous voltages may exist at several points in this p...

  • Page 10

    Viii workcentre 3210/3220 multifunction printer service manual maintenance cleaning before cleaning this product, unplug the product from the electrical outlet. Always use materials specifically designated for this product, the use of other materials may result in poor performance and create a hazar...

  • Page 11

    Workcentre 3210/3220 multifunction printer service manual ix servicing electrical components before starting any service procedure, switch the printer power off and unplug the power cord from the wall outlet. If you must service the printer with power applied, be aware of the potential for electrica...

  • Page 12

    X workcentre 3210/3220 multifunction printer service manual moving the printer warning parts of the printer are hot. Wait at least 30 minutes for the printer to cool before moving or packing the printer. Warning back injury could result if you do not lift the printer properly. ■ the printer can be l...

  • Page 13: Regulatory Information

    Workcentre 3210/3220 multifunction printer service manual xi regulatory information xerox has tested this product to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this product in a typical office environment. United state...

  • Page 14: Copy Regulations

    Xii workcentre 3210/3220 multifunction printer service manual european union this product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment. To ensure compliance with european union regulations, use shielded interface cables. ...

  • Page 15

    Workcentre 3210/3220 multifunction printer service manual xiii 2. Adjusted compensation certificates for veterans of the world wars. 3. Obligations or securities of any foreign government, bank, or corporation. 4. Copyrighted materials, unless permission of the copyright owner has been obtained or t...

  • Page 16: Fax Regulations

    Xiv workcentre 3210/3220 multifunction printer service manual 6. Marks, brands, seals, wrappers or designs used by or on behalf of the government of canada or of a province, the government of a state other than canada or a department, board, commission or agency established by the government of cana...

  • Page 17

    Workcentre 3210/3220 color laser printer service manual xv data coupler information this equipment complies with part 68 of the fcc rules and the requirements adopted by the administrative council for terminal attachments (acta). On the cover of this equipment is a label that contains, among other i...

  • Page 18

    Xvi workcentre 3210/3220 multifunction printer service manual canada note the industry canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate te...

  • Page 19

    Workcentre 3210/3220 color laser printer service manual xvii in the event of a problem you should contact your authorized local dealer in the first instance. This product has been tested to and is compliant with tbr21, a specification for terminal equipment for use on analogue-switched telephone net...

  • Page 20

    Xviii workcentre 3210/3220 multifunction printer service manual 9. Some parameters required for compliance with telecom’s telepermit requirements are dependent on the equipment (pc) associated with this device. The associated shall be set to operate within the following limits for compliance with te...

  • Page 21: Manual Organization

    Workcentre 3210/3220 color laser printer service manual xix manual organization the workcentre 3210/3220 multifunction printer service manual is the primary document used for repairing, maintaining, and troubleshooting the printer. Use this manual as your primary resource for understanding the opera...

  • Page 22

    Xx workcentre 3210/3220 multifunction printer service manual.

  • Page 23: Contents

    Workcentre 3210/3220 multifunction printer service manual xxi contents contents service terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Iii symbols marked on the product . . . . . . ...

  • Page 24: 2 Theory of Operation

    Xxii workcentre 3210/3220 multifunction printer service manual 2 theory of operation operational overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 system overview. . . . . . . . . . . . . ....

  • Page 25: 4 General Troubleshooting

    Workcentre 3210/3220 multifunction printer service manual xxiii contents usb read/write errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30 system errors . . . . . . . . . . . . . . . . . . . . . . ...

  • Page 26

    Xxiv workcentre 3210/3220 multifunction printer service manual 5 print-quality troubleshooting print-quality troubleshooting overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 defects associated with specific components...

  • Page 27: 8 Service Parts Disassembly

    Workcentre 3210/3220 multifunction printer service manual xxv contents 6 adjustments and calibrations adjustments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 altitude specificatio...

  • Page 28

    Xxvi workcentre 3210/3220 multifunction printer service manual scanner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-48 platen assembly . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 29: 9 Parts List

    Workcentre 3210/3220 multifunction printer service manual xxvii contents options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-116 dimm . . . . . . . . . . . . . . . . . . . . . . ...

  • Page 30: Reference

    Xxviii workcentre 3210/3220 multifunction printer service manual reference workcentre 3210/3220 menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 tech mode menu map . . . . . . . . . . . . . . . . . . . . . . . ...

  • Page 31: In This Chapter...

    1 chapter general information in this chapter... ■ printer introduction and overview ■ printer configurations ■ parts of the printer ■ printer options ■ maintenance items ■ consumables ■ specifications ■ print cartridge life ■ diagnostics ■ centreware is ■ power save mode ■ reports.

  • Page 32

    1-2 workcentre 3210/3220 multifunction printer service manual general information printer introduction and overview the xerox workcentre 3210/3220 multifunction printer has a single-pass laser design architecture, which offers mono print speed up to 24 or 28 pages per minute (ppm), and resolution up...

  • Page 33: Printer Configurations

    Workcentre 3210/3220 multifunction printer service manual 1-3 general information printer configurations the workcentre 3210/3220 printer is available in two configurations. * all configurations have one memory slot supporting 256 mb ddr2 dimm to a maximum of 384 mb. Workcentre 3210/3220 configurati...

  • Page 34: Parts of The Printer

    1-4 workcentre 3210/3220 multifunction printer service manual general information parts of the printer front view 1. Adf guides 9. Front cover 2. Adf input tray 10. Output support 3. Adf output tray 11. Control panel 4. Usb port 12. Adf cover 5. Paper level indicator 13. Print cartridge 6. Optional ...

  • Page 35

    Workcentre 3210/3220 multifunction printer service manual 1-5 general information rear view 1. Telephone line connector 6. Dimm cover 2. Extension connector 7. Handle 3. Power switch 8. 15-pin optional tray connection 4. Power receptacle 9. Ethernet port 5. Rear cover 10. Usb port 1 2 3 4 5 6 7 8 9 ...

  • Page 36

    1-6 workcentre 3210/3220 multifunction printer service manual general information network connection the workcentre 3210/3220 supports ethernet networks. Led state printer state active led random blink normal npc & normal packet receive active led regular blink normal npc & no packet active led off/...

  • Page 37

    Workcentre 3210/3220 multifunction printer service manual 1-7 general information control panel the control panel consists of 1 led and 27 function buttons. Control panel description feature description 1. Id card copy copies both sides of the id card like a driver’s license to a single side of pape...

  • Page 38

    1-8 workcentre 3210/3220 multifunction printer service manual general information control panel menu the control panel menu lists all the available functions of the printer. Status led note refer to chapter 4, general information for additional information. Control panel menu information general des...

  • Page 39: Printer Options

    Workcentre 3210/3220 multifunction printer service manual 1-9 general information printer options the workcentre 3210/3220 printer options include: ■ additional ram (256 mb) ■ optional tray assembly (tray 2) additional ram the standard 128 mb memory is soldered on board. The printer features one mem...

  • Page 40: Maintenance Items

    1-10 workcentre 3210/3220 multifunction printer service manual general information maintenance items a maintenance item is a part or assembly that requires periodic replacement. Routine maintenance items are typically customer replaceable. Note print life is based on “typical” office printing with 5...

  • Page 41: Consumables

    Workcentre 3210/3220 multifunction printer service manual 1-11 general information consumables the print cartridge is the only consumable. The print cartridge crum (customer replaceable unit meter) records toner usage data. When the toner count nears empty, life end status is displayed to indicate t...

  • Page 42: Specifications

    1-12 workcentre 3210/3220 multifunction printer service manual general information specifications printer specifications characteristic specifications workcentre 3210 workcentre 3220 printing technology printing system: laser diode unit and electro- photographic system developing system: non-magneti...

  • Page 43

    Workcentre 3210/3220 multifunction printer service manual 1-13 general information print speed first print output time first print output time (fpot) is defined as the time from when the engine receives a start signal in ready state, until a single page is printed and delivered to the output tray. M...

  • Page 44

    1-14 workcentre 3210/3220 multifunction printer service manual general information scanning specifications characteristic specifications workcentre 3210 workcentre 3220 scanning mode ■ platen mode: scans document using the document glass ■ adf: scans document using the adf scanning speed standard 20...

  • Page 45

    Workcentre 3210/3220 multifunction printer service manual 1-15 general information copy specifications first copy output time first copy output time (fcot) is defined as the time slot when the start button is pressed until the trailing edge of the first copy is ejected. Characteristic specifications...

  • Page 46

    1-16 workcentre 3210/3220 multifunction printer service manual general information fax specifications characteristic specifications compatibility itu-t, g3, ecm modem speed 33.6 kbps fax memory 3.2 mb (260 pages) transmission speed up to 3 seconds/page scan speed at adf 3 sec./letter @ 203 x 98 dpi ...

  • Page 47

    Workcentre 3210/3220 multifunction printer service manual 1-17 general information environmental specifications electrical specifications characteristic specifications temperature operating 10° to 32° c (50° to 90° f) storage (max 1 month) -20° to 40° c (-4° to 104° f) storage (max 18 months) 0° to ...

  • Page 48

    1-18 workcentre 3210/3220 multifunction printer service manual general information warm-up time warm-up time is defined as the time when the printer changes from power- on to standby mode. ■ from power on (ui ready): less than 54 seconds ■ from power on (first page print): less than 17 seconds image...

  • Page 49

    Workcentre 3210/3220 multifunction printer service manual 1-19 general information physical dimensions and clearances printer dimensions minimum clearances print engine workcentre 3210 workcentre 3220 height 421.6 mm (16.6 in.) 421.6 mm (16.6 in.) width 444.5 mm (17.5 in.) 444.5 mm (17.5 in.) depth ...

  • Page 50

    1-20 workcentre 3210/3220 multifunction printer service manual general information mounting surface specifications these specifications apply to any printer used as a table-top printer. 1. In order to function properly, the printer must be placed on a surface with the following minimum dimensions. 2...

  • Page 51

    Workcentre 3210/3220 multifunction printer service manual 1-21 general information media and tray specifications these tables list supported media for the workcentre 3210/3220. Supported paper type and size paper type paper size dimension manual feeder tray 1, 2 duplex (**) plain paper letter 8.5 x ...

  • Page 52

    1-22 workcentre 3210/3220 multifunction printer service manual general information supported paper type and weight paper type paper weight manual feeder tray 1, 2 duplex plain paper 60-105 g/m 2 (16-28 lb. Bond) 60-163 g/m 2 (16-43 lb. Bond) yes yes yes labels 120-150 g/m 2 (32-40 lb.) yes no no car...

  • Page 53: Print Cartridge Life

    Workcentre 3210/3220 multifunction printer service manual 1-23 general information print cartridge life when the print cartridge life has ended, the printer stops accepting print request (life of the print cartridge is counted by the counter in the crum). Print the supplies information page to check...

  • Page 54: Power Save Mode

    1-24 workcentre 3210/3220 multifunction printer service manual general information power save mode the power save mode is controlled by system firmware. In order to switch the ready state to the power save mode after a specified time, the main system sends a sleep command to the engine. When the eng...

  • Page 55

    Workcentre 3210/3220 multifunction printer service manual 1-25 general information supplies information report the supplies information report is available in tech mode and lists a percentage of remaining toner, print and scan page counts, and print cartridge capacity. Page count page count informat...

  • Page 56

    1-26 workcentre 3210/3220 multifunction printer service manual general information.

  • Page 57: In This Chapter...

    2 chapter theory of operation in this chapter... ■ operational overview ■ paper path ■ image input terminal ■ image output terminal.

  • Page 58: Operational Overview

    2-2 workcentre 3210/3220 multifunction printer service manual theory of operation operational overview the workcentre 3210/3220 is a monochrome multifunction printer that uses laser unit (lsu) with an electrophotographic process. The printer system consists of one print cartridge which creates the t...

  • Page 59: Paper Path

    Workcentre 3210/3220 multifunction printer service manual 2-3 theory of operation paper path the following describes how media is transported through the printer. Adf media is transported through the adf by these components. Printer the media supplied from the tray 1, or tray 2, is transported throu...

  • Page 60

    2-4 workcentre 3210/3220 multifunction printer service manual theory of operation paper feeding the feeding mechanism consists of the manual feeder, tray 1, tray 2, pick up roller, feed rollers, duplex unit, and tray feed pad. The rollers and sensors in the paper feed path control paper registration...

  • Page 61

    Workcentre 3210/3220 multifunction printer service manual 2-5 theory of operation manual feeder the manual feeder is used to hold non-standard or custom paper sizes and special media (envelopes, transparencies, etc.). The manual feeder uses a friction pad method to ensure paper is separated and can ...

  • Page 62

    2-6 workcentre 3210/3220 multifunction printer service manual theory of operation tray the tray uses a “center loading” method. The tray has side and rear guides which can be adjusted for various paper sizes. A paper level indicator, located in front of the tray indicates the amount of remaining pap...

  • Page 63

    Workcentre 3210/3220 multifunction printer service manual 2-7 theory of operation pick up roller the pick up roller is used to pick up and feed paper into the printer and remove static charge on the paper. Feed roller (registration) the feed roller arranges paper, transfers paper, detects paper, and...

  • Page 64

    2-8 workcentre 3210/3220 multifunction printer service manual theory of operation separation method individual sheets are separated from the friction pad in the tray. When paper feeds into the printer, it passes over the feed pad assembly that uses a spring loaded friction pad to separate the sheets...

  • Page 65: Image Input Terminal

    Workcentre 3210/3220 multifunction printer service manual 2-9 theory of operation image input terminal the image input terminal (iit) generates the image data for copies and scans and is made up of two major subsystems: ■ automatic document feeder (adf) ■ scanner assembly with the control panel auto...

  • Page 66

    2-10 workcentre 3210/3220 multifunction printer service manual theory of operation adf feeder, feed pad, and sensors s3210mfp-237 adf rubber feed pad adf feeder assembly 2 adf exit sensor registration sensor empty sensor s3210mfp-245.

  • Page 67

    Workcentre 3210/3220 multifunction printer service manual 2-11 theory of operation document feeder functions adf components components description input tray the input tray feeds documents into the adf for simplex (single-sided) scanning. Tray capacity is 50 sheets of paper (20 lb. Bond). Output tra...

  • Page 68

    2-12 workcentre 3210/3220 multifunction printer service manual theory of operation scanner assembly scanner assembly components components description platen glass the document glass is used for copying or scanning original documents and images. Contact image sensor scans the original converting the...

  • Page 69: Image Output Terminal

    Workcentre 3210/3220 multifunction printer service manual 2-13 theory of operation image output terminal transfer roller the transfer roller transfers toner on an organic photo conductor (opc) to the paper. Drive unit assembly the drive unit assembly receives power from the main controller board, th...

  • Page 70

    2-14 workcentre 3210/3220 multifunction printer service manual theory of operation fuser the fuser consists of one halogen lamp, one heat roller, two pressure rollers, one thermistor, one thermostat and the exit sensor. The halogen lamp heats the heat roller melting the toner. The large and small pr...

  • Page 71

    Workcentre 3210/3220 multifunction printer service manual 2-15 theory of operation halogen lamp ■ voltage ■ 120v: 115 v ± 5% ■ 220v: 230 v ± 5% ■ capacity: 750 watt ± 25 w ■ temperature distribution: 120% thermistor the thermistor detects the temperature of the heating unit and feeds the data into t...

  • Page 72

    2-16 workcentre 3210/3220 multifunction printer service manual theory of operation laser unit the laser unit is the core part of the workcentre 3210/3220 and is controlled by a video controller. The laser unit converts video data received from the computer into an electrostatic latent image on the s...

  • Page 73

    Workcentre 3210/3220 multifunction printer service manual 2-17 theory of operation print cartridge the print cartridge is an integral unit containing the opc unit and toner unit. The opc unit consists of the opc drum and charging roller. The print cartridge consists of toner, toner cartridge, supply...

  • Page 74

    2-18 workcentre 3210/3220 multifunction printer service manual theory of operation control panel the control panel is the user interface for display of printer status and operation of the printer functions. Electrical components the printer’s major electrical components consist of these boards: ■ ad...

  • Page 75

    Workcentre 3210/3220 multifunction printer service manual 2-19 theory of operation main controller board the main controller board consists of the cpu and printer control functions. The cpu functions as the bus control, i/o handling, drivers, and pc interface. The main controller board sends the cur...

  • Page 76

    2-20 workcentre 3210/3220 multifunction printer service manual theory of operation controller part ■ performs electro-photography ■ memory control (ddr2 sdram, nor flash, serial flash, eeprom) ■ handles signal between each driver and pc interface ■ clock generation engine part ■ motor control (bdlc,...

  • Page 77

    Workcentre 3210/3220 multifunction printer service manual 2-21 theory of operation uart ■ 4 channels interrupt ■ supports up to 4 dedicated external interrupts ■ supports 64 internal interrupts timer ■ 6 system timers for general purpose ■ 1 watchdog timer ■ supports rtc mac ■ 10 mbps/ 100 mbps ■ fu...

  • Page 78

    2-22 workcentre 3210/3220 multifunction printer service manual theory of operation memory the main controller board has flash rom and dram memory units. ■ program memory: stores system program and can be updated via usb interface. ■ capacity: 16 mb (nor flash) ■ maximum access time: 90 ns ■ working ...

  • Page 79

    Workcentre 3210/3220 multifunction printer service manual 2-23 theory of operation transfer high voltage (thv+) the (+) transfer high voltage is supplied to the transfer roller for transferring toner onto the opc drum to the paper. ■ input voltage: 24 vdc ± 15% ■ output voltage: max +5.0kv ± 5% (dut...

  • Page 80

    2-24 workcentre 3210/3220 multifunction printer service manual theory of operation developing voltage (dev) the developing voltage is supplied to the developer roller to transfer to the toner to the charge on the opc drum scanned by the laser beam while printing the image. The engine controls whethe...

  • Page 81

    Workcentre 3210/3220 multifunction printer service manual 2-25 theory of operation power supply the power supply (switch-mode power supply, smps) supplies dc power for driving the printer, and the ac heater control, which supplies power to the fuser. The power supply has two output channels: +5.0 v ...

  • Page 82

    2-26 workcentre 3210/3220 multifunction printer service manual theory of operation rated output power fuser ac power control the fuser receives heat from ac power, which controls the switch with the triac, a semiconductor switch. The on/off control is operated when the gate of the triac is turned on...

  • Page 83

    Workcentre 3210/3220 multifunction printer service manual 2-27 theory of operation sensor input circuit paper empty sensing the paper empty sensor on the hvps provides the state of paper to the cpu whether the tray is empty or not when the actuator is in operation. When the tray is empty, an error m...

  • Page 84

    2-28 workcentre 3210/3220 multifunction printer service manual theory of operation out bin full sensor the out bin full sensor detects the paper stacking state and checks the output tray whether the tray is full or not. If the sensor detects the output tray is full, a status messsage appears on the ...

  • Page 85

    Workcentre 3210/3220 multifunction printer service manual 2-29 theory of operation fax fax is implemented by a conexant daa (data access arrangement) solution and is roughly composed of two kinds: ■ cx86710 (sfx336)): a modem chip which adds ssd (system side device) for interfacing between lsd and d...

  • Page 86

    2-30 workcentre 3210/3220 multifunction printer service manual theory of operation ■ two 16-byte fifo data buffers for burst data transfer with extension up to 255 bytes ■ v.21 channel 1 flag detect ■ v.21 channel 1 flag detect ■ +3.3 v only operation ■ power consumption: -264 mw (normal mode) signa...

  • Page 87

    Workcentre 3210/3220 multifunction printer service manual 2-31 theory of operation line interface line interface is connection part between system and pstn (public switched telephone network), and primary circuit is usually located. The main functions are line interface, telephone connection, and li...

  • Page 88

    2-32 workcentre 3210/3220 multifunction printer service manual theory of operation engine f/w control algorithm feeding when feeding from a paper tray, the drive of the pick up roller is controlled by the solenoid. The printer feeds the paper from the manual feeder according to information provided ...

  • Page 89

    Workcentre 3210/3220 multifunction printer service manual 2-33 theory of operation driver the main motor drives the feed roller, developing roller, fuser roller, and exit roller. The bldc motor controls acceleration and steadiness of the rollers. The bldc motor is operated by the bldc clock and the ...

  • Page 90

    2-34 workcentre 3210/3220 multifunction printer service manual theory of operation recovering from heat error heat error is automatically recovered when the error is only caused by low heat error, and not the heat errors in warm-up state and the over heat error. When an error occurs, the engine memo...

  • Page 91

    Workcentre 3210/3220 multifunction printer service manual 2-35 theory of operation laser unit the laser unit (lsu) receives image data from the pvc or hpvc and make latent image on the opc surface. The lsu uses dual beam system, ld1 and ld2. The control method of the two beams are the same. In compa...

  • Page 92

    2-36 workcentre 3210/3220 multifunction printer service manual theory of operation.

  • Page 93: In This Chapter...

    3 chapter error messages and codes in this chapter... ■ introduction ■ servicing instructions ■ error messages and procedures ■ jam errors ■ tray and media errors ■ print cartridge errors ■ laser unit errors ■ usb read/write errors ■ network configuration errors ■ system errors ■ status messages.

  • Page 94: Introduction

    3-2 workcentre 3210/3220 multifunction printer service manual error messages and codes introduction this section describes error messages displayed on the control panel or listed on the error information report. These error indications serve as the entry point into the troubleshooting process. Print...

  • Page 95: Servicing Instructions

    Workcentre 3210/3220 multifunction printer service manual 3-3 error messages and codes servicing instructions the service checklist below is an overview of the path a service technician should take when servicing the printer and printer optional equipment. Step 1: identify the problem 1. Verify the ...

  • Page 96: Measurement Techniques

    3-4 workcentre 3210/3220 multifunction printer service manual error messages and codes measurement techniques 1. Unless indicated otherwise, the instruction “switch on printer power” means for you to switch on printer power and let the printer proceed through power on self test (post) to a ‘ready’ c...

  • Page 97

    Workcentre 3210/3220 multifunction printer service manual 3-5 error messages and codes error messages and procedures the error messages generated by the printer’s operating system are the lead- in to the troubleshooting procedures that follow in subsequent pages. This section correlates the output o...

  • Page 98

    3-6 workcentre 3210/3220 multifunction printer service manual error messages and codes error message summary the error message summary table lists possible errors and page references for the corrective procedure. ■ the message column provides the message relating to the error. ■ the cause column lis...

  • Page 99

    Workcentre 3210/3220 multifunction printer service manual 3-7 error messages and codes fuser errors low heat error the fuser did not reach standby temperature within 10 seconds. Plug the printer directly into the wall outlet. 3-23 over heat error the fuser exceeded temperature set points. Check the ...

  • Page 100: Jam Errors

    3-8 workcentre 3210/3220 multifunction printer service manual error messages and codes jam errors some initial steps to take when evaluating repeated jams: 1. Ask the customer about the paper types being used. If not on the recommended list, determine if this is contributing to the problem. Recycled...

  • Page 101

    Workcentre 3210/3220 multifunction printer service manual 3-9 error messages and codes paper jam 0 after a pick operation, the leading edge of the media does not reach the feed sensor on time, or the feed sensor failed to indicated the leading edge. Applicable error message ■ paper jam 0 initial act...

  • Page 102

    3-10 workcentre 3210/3220 multifunction printer service manual error messages and codes paper jam 1 a jam located between the feed and exit sensors inside the printer. Applicable error message ■ paper jam 1 initial actions ■ check the paper path for obstructions or debris. ■ cycle printer power. ■ i...

  • Page 103

    Workcentre 3210/3220 multifunction printer service manual 3-11 error messages and codes troubleshooting reference table applicable parts wiring and plug/jack map references ■ main controller board, pl1.0.2 ■ power supply, pl1.0.4 ■ feed actuator, pl4.0.72 ■ fuser, pl8.0.0 ■ exit sensor, pl8.0.37 ■ m...

  • Page 104

    3-12 workcentre 3210/3220 multifunction printer service manual error messages and codes paper jam 2 there is a jam in front of or inside of the fuser. The media did not reach the exit sensor on time. Applicable error message ■ paper jam 2 initial actions ■ check the paper path for obstructions or de...

  • Page 105

    Workcentre 3210/3220 multifunction printer service manual 3-13 error messages and codes document jam media is jammed in the adf. Applicable error messages ■ document jam initial actions ■ check the adf media path for obstructions or debris. ■ clean the rollers. ■ if the problem persists, refer to th...

  • Page 106

    3-14 workcentre 3210/3220 multifunction printer service manual error messages and codes troubleshooting reference table applicable parts wiring and plug/jack map references ■ adf motor, pl6.1.4 ■ lower adf, pl6.1.5 ■ adf feeder assembly, pl 6.1.6 ■ adf feed pad assembly, pl 6.1.11 ■ adf rubber feed ...

  • Page 107

    Workcentre 3210/3220 multifunction printer service manual 3-15 error messages and codes duplex jam media is jammed in front of or inside the duplex unit. Applicable error messages ■ duplex jam 0 ■ duplex jam 1 initial actions ■ check the paper path for obstructions or debris. ■ cycle printer power. ...

  • Page 108: Tray and Media Errors

    3-16 workcentre 3210/3220 multifunction printer service manual error messages and codes tray and media errors paper empty the paper empty sensor indicates the tray is missing or empty. Applicable error message ■ tray 1 or tray 2 paper empty initial actions ■ check the sensor actuator for damage or o...

  • Page 109

    Workcentre 3210/3220 multifunction printer service manual 3-17 error messages and codes paper mismatch the width sensor indicates the media fed does not match the media size settings for the tray. Applicable error message ■ tray 1 or tray 2 paper mismatch initial actions ■ check the nvm settings for...

  • Page 110

    3-18 workcentre 3210/3220 multifunction printer service manual error messages and codes out bin full the bin full sensor indicates the output tray is full. Applicable error message ■ out bin full initial actions ■ check the bin full actuator for damage or obstructions. ■ cycle printer power. ■ if th...

  • Page 111: Print Cartridge Errors

    Workcentre 3210/3220 multifunction printer service manual 3-19 error messages and codes print cartridge errors caution over exposure to light reduces opc drum sensitivity. After removal, cover the print cartridge to block light reaching the opc drum. Replace toner or toner low these two status messa...

  • Page 112

    3-20 workcentre 3210/3220 multifunction printer service manual error messages and codes install toner the print cartridge is not installed. Applicable error message ■ install toner initial actions ■ clean the hvps contacts on the print cartridge ■ cycle printer power. ■ if problem persists, refer to...

  • Page 113

    Workcentre 3210/3220 multifunction printer service manual 3-21 error messages and codes invalid toner the print cartridge is not a genuine xerox cartridge. Non-xerox or third party print cartridges can cause malfunctions, print-quality problems, and jam errors. An option is listed in the menu for “i...

  • Page 114

    3-22 workcentre 3210/3220 multifunction printer service manual error messages and codes toner empty or exhausted the print cartridge has reached the end of life count. Selecting continue on the control panel restore print operation temporarily. Applicable error message ■ toner empty ■ toner exhauste...

  • Page 115: Fuser Errors

    Workcentre 3210/3220 multifunction printer service manual 3-23 error messages and codes fuser errors warning hazardous voltage is connected to the fuser. Remove the power cord from the printer before starting the procedure. Fuser heat errors there is a fuser thermal error. Warning allow the fuser to...

  • Page 116: Laser Unit Errors

    3-24 workcentre 3210/3220 multifunction printer service manual error messages and codes laser unit errors an error was detected in the laser unit. Applicable error messages ■ polygon motor error ■ hsync error initial actions ■ cycle printer power. ■ if the problem persists, refer to the following pr...

  • Page 117: Fax Errors

    Workcentre 3210/3220 multifunction printer service manual 3-25 error messages and codes fax errors the following provides procedures and suggestions for correcting some common fax problems. ■ disable junk fax prevention. This may prevent a fax being received because the machine does not recognize th...

  • Page 118

    3-26 workcentre 3210/3220 multifunction printer service manual error messages and codes fax communication error during a fax operation a communication error occurred. Applicable error message ■ fax communication error [error_type] initial actions ■ call the target fax number from a telephone to conf...

  • Page 119

    Workcentre 3210/3220 multifunction printer service manual 3-27 error messages and codes memory full memory full indicates insufficient room for fax images in system memory. Reduce the amount of data being scanned for the fax or add memory to accommodate larger faxes. Applicable error ■ memory full i...

  • Page 120

    3-28 workcentre 3210/3220 multifunction printer service manual error messages and codes no answer the receiving fax failed to answer after the specified retries. This is usually a ring detection problem, or an unusual or low-quality ring signal. Applicable error message ■ no answer initial actions ■...

  • Page 121

    Workcentre 3210/3220 multifunction printer service manual 3-29 error messages and codes line busy the fax has detected busy tone after dialing. Applicable error message ■ line busy ■ line error initial actions ■ check the target fax number. If the number is in memory, is it saved correctly? ■ call t...

  • Page 122: Usb Read/write Errors

    3-30 workcentre 3210/3220 multifunction printer service manual error messages and codes usb read/write errors the printer was unable to communicate with the usb memory device. The a type, usb port on the front of the printer is designed for usb v1.1 and usb v2.0 memory devices. The printer supports ...

  • Page 123: System Errors

    Workcentre 3210/3220 multifunction printer service manual 3-31 error messages and codes system errors main motor locked the drive unit assembly has stopped rotating. Applicable error message ■ main motor locked initial actions ■ cycle printer power. ■ if the problem persists, refer to the following ...

  • Page 124

    3-32 workcentre 3210/3220 multifunction printer service manual error messages and codes troubleshooting procedure table step actions and questions yes no 1 check the assembly for damage or debris. Is the drive unit damaged or obstructed by debris? Clean or replace the drive unit (page 8-98). Go to s...

  • Page 125

    Workcentre 3210/3220 multifunction printer service manual 3-33 error messages and codes fuser fan locked the main fan has stopped rotating. Applicable error message ■ fuser fan locked initial actions ■ cycle printer power. ■ if the problem persists, refer to the following procedure. Troubleshooting ...

  • Page 126

    3-34 workcentre 3210/3220 multifunction printer service manual error messages and codes door open the interlock switch on the hvps indicates a cover is open. Applicable error message ■ door open initial actions ■ cycle printer power. ■ if the problem persists, refer to the following procedure. Troub...

  • Page 127: Network Configuration Errors

    Workcentre 3210/3220 multifunction printer service manual 3-35 error messages and codes network configuration errors send error failed to access, authenticate, or connect to the smtp/smb/ftp server. Applicable error messages ■ send error (auth) ■ send error (dns) ■ send error (pop3) ■ send error (sm...

  • Page 128

    3-36 workcentre 3210/3220 multifunction printer service manual error messages and codes ip conflict another device on the network is using the ip address assigned to this printer. 5 cycle printer power. Does the error persist? Replace the main controller board (page 8-100) complete. Troubleshooting ...

  • Page 129: Status Messages

    Workcentre 3210/3220 multifunction printer service manual 3-37 error messages and codes status messages status messages are informational and do not stop printer operation. Status message summary message cause initial action replace toner this message appears between toner low and toner empty. Repla...

  • Page 130

    3-38 workcentre 3210/3220 multifunction printer service manual error messages and codes self diagnostics temperature self diagnostics is checking thermal operation. Wait a few minutes. Self diagnostics lsu self diagnostics is checking laser unit operation. Wait a few minutes. Toner low print cartrid...

  • Page 131: In This Chapter...

    4 chapter general troubleshooting in this chapter... ■ introduction ■ embedded diagnostic control mode ■ tech mode ■ status led ■ inoperable printer troubleshooting ■ power supply troubleshooting ■ usb port testing ■ operating system and application problems.

  • Page 132: Introduction

    4-2 workcentre 3210/3220 multifunction printer service manual general troubleshooting introduction this chapter covers the diagnostic tools available in embedded diagnostic control (edc) and tech modes. Also covered are the status led and troubleshooting procedures for problems not associated with a...

  • Page 133: Tech Mode

    Workcentre 3210/3220 multifunction printer service manual 4-3 general troubleshooting tech mode tech mode provides an interface to set or adjust various communication parameters, perform system-level tests, print test prints, or generate reports of system activity. While in tech mode, the printer co...

  • Page 134

    4-4 workcentre 3210/3220 multifunction printer service manual general troubleshooting tech mode menu s3210mfp-253 @ / . ‘ abc def ghi jkl mno pqrs tuv back status direct usb workcentre 3220 id card copy i menu & + - , wxyz address book redial / pause on hook dial ok data setup machine test report se...

  • Page 135

    Workcentre 3210/3220 multifunction printer service manual 4-5 general troubleshooting data setup send level you can set the level of the fax transmission signal. Typically, the tx level should be under -12 dbm. Caution the send level default setting is best for most installations. Never change setti...

  • Page 136

    4-6 workcentre 3210/3220 multifunction printer service manual general troubleshooting clear all memory this function is used to reset the system to the factory default values when the product is functioning abnormally. All the values are returned to the default values, and all the information, which...

  • Page 137

    Workcentre 3210/3220 multifunction printer service manual 4-7 general troubleshooting engine footer the engine footer is used by engineering for product testing. When on, the engine footer prints at the bottom of each page and includes these values: dc: is the current dot (pixel) count. Ti: is the t...

  • Page 138

    4-8 workcentre 3210/3220 multifunction printer service manual general troubleshooting rom test this tests the printer’s rom. If successful, the software version appears on the display. Pattern test this test prints one or all of the test patterns stored in rom. These are used to evaluate printer per...

  • Page 139

    Workcentre 3210/3220 multifunction printer service manual 4-9 general troubleshooting shading test this test is used to optimize scan quality. If the copy image quality is poor, perform this test to check the condition ccd unit. When the scan unit becomes dirty, it can alter the shading value.If cop...

  • Page 140

    4-10 workcentre 3210/3220 multifunction printer service manual general troubleshooting report protocol report this list shows the sequence of the ccitt group 3 t.30 protocol during the most recent sending or receiving operation. Use this list to check for send and receive errors. If a communication ...

  • Page 141: Status Led

    Workcentre 3210/3220 multifunction printer service manual 4-11 general troubleshooting supplies information the supplies information report lists print cartridge status and several page counts. Error information report the error information report lists error counts for several media handling and fu...

  • Page 142

    4-12 workcentre 3210/3220 multifunction printer service manual general troubleshooting paper empty with no indication the status led or display does not indicate when the tray is empty. Applicable error message ■ paper empty without indication initial actions ■ check the paper path for obstructions ...

  • Page 143

    Workcentre 3210/3220 multifunction printer service manual 4-13 general troubleshooting no status led error indication for front cover the status led does not indicate an error when the front cover is opened. Initial actions ■ cycle printer power. ■ if problem persists, refer to the following procedu...

  • Page 144

    4-14 workcentre 3210/3220 multifunction printer service manual general troubleshooting paper rolled in the fuser there are repeated media jams in the fuser. Warning allow the fuser to cool before beginning the repair. Initial actions ■ check the media. ■ clean the fuser pressure and heat rollers. ■ ...

  • Page 145

    Workcentre 3210/3220 multifunction printer service manual 4-15 general troubleshooting fuser gear damaged from overheating there is a repetitive jam at the fuser or the fuser rollers are not turning. Warning allow the fuser to cool before beginning the procedure. Initial actions ■ ensure that the fu...

  • Page 146

    4-16 workcentre 3210/3220 multifunction printer service manual general troubleshooting paper rolled on the opc drum media jam in the print cartridge. The media is rolled around the opc drum. Carefully remove the media by gently pulling the media from the print cartridge while turning the opc drum. C...

  • Page 147

    Workcentre 3210/3220 multifunction printer service manual 4-17 general troubleshooting multi sheet picks multiple sheets are picked from the tray at the same time. Initial actions ■ inspect the tray to ensure that it is free of obstructions, is loaded with supported paper, and the guides are adjuste...

  • Page 148

    4-18 workcentre 3210/3220 multifunction printer service manual general troubleshooting inoperable printer troubleshooting the printer is not responding to the print command the printer is on, but not operating in print mode. 1. Check that the computer and the printer are properly connected. A. Recon...

  • Page 149

    Workcentre 3210/3220 multifunction printer service manual 4-19 general troubleshooting scanner malfunction scanner lamp does not turn on 1. Is there power at the iit? Place media in the adf input tray. If the paper feeds, the adf has power. 2. Is there power at the scanner? Lift the adf and observe ...

  • Page 150: Fax Troubleshooting

    4-20 workcentre 3210/3220 multifunction printer service manual general troubleshooting fax troubleshooting this section provides troubleshooting procedures for fax problems not reported to the control panel as an error message. The printer provides several built-in tools for troubleshooting fax prob...

  • Page 151

    Workcentre 3210/3220 multifunction printer service manual 4-21 general troubleshooting common fax communication commands command definition responses (nsf) (csi) dis negotiating capabilities from a manual receiver or an auto answer terminal (nsc) (cig) dtc (tsi) dcs (nsf) (csi) dis (crp) (tsi) (nss)...

  • Page 152

    4-22 workcentre 3210/3220 multifunction printer service manual general troubleshooting no dial tone with the on-hook button pressed, no dial tone is present. The fax does not detect dial tone before dialing. Initial actions ■ check fax line connections. ■ cycle printer power. ■ if the problem persis...

  • Page 153

    Workcentre 3210/3220 multifunction printer service manual 4-23 general troubleshooting power supply troubleshooting warning hazardous voltage is connected to the wall outlet. Ac power troubleshooting troubleshooting reference table applicable parts wiring and plug/jack references ■ power supply, pl1...

  • Page 154

    4-24 workcentre 3210/3220 multifunction printer service manual general troubleshooting no power when the printer is turned on, no activity is detected. Warning hazardous voltage is connected to the power supply. Initial actions ■ cycle printer power. ■ if problem persists, refer to the following pro...

  • Page 155: Usb Port Testing

    Workcentre 3210/3220 multifunction printer service manual 4-25 general troubleshooting usb port testing in situations where usb communications fail, test the system’s usb port directly using a usb cable and a second, known good, usb port. A successful test using this procedure eliminates the system’...

  • Page 156

    4-26 workcentre 3210/3220 multifunction printer service manual general troubleshooting operating system and application problems common windows problems the following messages may appear under various conditions. Spool error simultaneous peripheral operations online (spool) is the process windows us...

  • Page 157

    Workcentre 3210/3220 multifunction printer service manual 4-27 general troubleshooting common macintosh problems the following messages may appear under various conditions. Common linux problems the following messages may appear under various conditions. Condition possible cause solutions the printe...

  • Page 158

    4-28 workcentre 3210/3220 multifunction printer service manual general troubleshooting common postscript problems the following errors are postscript language specific that may occur when multiple printer languages are being used. Note to receive a printed or screen displayed message when postscript...

  • Page 159: In This Chapter...

    5 chapter print-quality troubleshooting in this chapter... ■ print-quality troubleshooting overview ■ troubleshooting print-quality checklist ■ print-quality troubleshooting procedures ■ test prints ■ print-quality specifications.

  • Page 160

    5-2 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting print-quality troubleshooting overview print-quality defects can be attributed to printer components, consumables, media, internal software, external software applications, and environmental conditions. To su...

  • Page 161

    Workcentre 3210/3220 multifunction printer service manual 5-3 print-quality troubleshooting fuser ■ ghosting (3) (5-17) ■ stains on the back of the page (5-26) print cartridge ■ light or undertone print (5-11) ■ black print (5-12) ■ uneven density (5-13) ■ background contamination (5-14) ■ ghosting ...

  • Page 162

    5-4 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting troubleshooting print-quality checklist as a first step to troubleshooting print quality problems, perform these checks to isolate or correct the reported problem. Check the print cartridge check the amount o...

  • Page 163

    Workcentre 3210/3220 multifunction printer service manual 5-5 print-quality troubleshooting check the transfer roller surface damage or the accumulation of dust and debris on the transfer roller can also cause print quality defects. Remove and inspect the transfer roller. Replace the roller if exces...

  • Page 164

    5-6 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting check the image examine the print to determine the defect type. Match the defect to one or more of the following examples. Use the accompanying procedure to isolate or resolve the problem. If the defect persi...

  • Page 165

    Workcentre 3210/3220 multifunction printer service manual 5-7 print-quality troubleshooting 4. Entire page is white. A. Ensure the packaging material is removed from the print cartridge. B. Check the print cartridge to make sure that it is installed correctly. C. Toner may be low. Change the print c...

  • Page 166

    5-8 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting 8. The job prints, but the top and side margins are incorrect. A. Ensure the media size settings match the loaded media. B. Ensure the margins are set correctly in your software application and evaluate the p...

  • Page 167

    Workcentre 3210/3220 multifunction printer service manual 5-9 print-quality troubleshooting print-quality troubleshooting procedures print-quality defect definitions the following table lists print-quality defects, their definition, and the page where each corrective procedure appears. Defect defini...

  • Page 168

    5-10 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting repeating defects when horizontal lines or spots occur repetitively, it could indicate a roller defect. Measure the interval of the print defect and check the measurement against the roller diameters in the ...

  • Page 169

    Workcentre 3210/3220 multifunction printer service manual 5-11 print-quality troubleshooting light or undertone print the overall image density is too light. The print cartridge is at or near end of life, toner save mode is on, or the high-voltage contacts between the hvps and print cartridge are da...

  • Page 170

    5-12 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting black print the entire image is black. Charge voltage from the hvps to the print cartridge is not available due to damaged or dirty contacts. Initial actions ■ check the connection between the main controlle...

  • Page 171

    Workcentre 3210/3220 multifunction printer service manual 5-13 print-quality troubleshooting uneven density print density is uneven between the left and right sides. Possible causes include; uneven spring force at the ends of the transfer roller, the springs are damaged, the transfer roller is impro...

  • Page 172

    5-14 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting background contamination there is toner contamination on all or most of the page. The contamination appears as a very light gray dusting. The print cartridge is designed to print 7,000 sheets at 5% coverage....

  • Page 173: Digital Printer

    Workcentre 3210/3220 multifunction printer service manual 5-15 print-quality troubleshooting ghosting (1) there is ghosting at 75.5 mm intervals of the opc drum on the whole print. Charge voltage from the hvps to the print cartridge is not available due to damaged or dirty contacts. Initial actions ...

  • Page 174: Digital Printer

    5-16 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting ghosting (2) there is ghosting at 75.5 mm intervals from the opc drum while printing on card stock or transparencies using the manual feeder. When printing on thicker media or transparencies, a higher transf...

  • Page 175

    Workcentre 3210/3220 multifunction printer service manual 5-17 print-quality troubleshooting ghosting (3) there is ghosting at 62.8 mm or 77.6 mm intervals. Fuser operating temperature is too high. Initial actions ■ ensure there are no debris in the fuser. ■ verify the paper is within the printer sp...

  • Page 176

    5-18 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting vertical white line there are faded or completely non-printed lines along the page in the process direction. Possible causes include dust or debris blocking the path between the laser unit and print cartridg...

  • Page 177

    Workcentre 3210/3220 multifunction printer service manual 5-19 print-quality troubleshooting vertical lines are curved when printing, vertical lines are not straight. Initial actions ■ cycle printer power. ■ if the problem persists, refer to the following procedure. Troubleshooting reference table a...

  • Page 178

    5-20 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting vertical black line or band there are faded or black lines along the page in the direction of the paper travel from the leading edge to the trailing edge. This often occurs when the developer roller or clean...

  • Page 179

    Workcentre 3210/3220 multifunction printer service manual 5-21 print-quality troubleshooting horizontal black line and band there are black lines running parallel with the leading edge of the print, perpendicular to the direction of the paper travel. This can occur when the high voltage contacts to ...

  • Page 180

    5-22 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting black/white spot dark or blurry spots appear on the page. If black spots occur periodically, the rollers in the print cartridge may be contaminated with dust or debris. If faded areas or voids occur in a bla...

  • Page 181

    Workcentre 3210/3220 multifunction printer service manual 5-23 print-quality troubleshooting skew the printed image is not parallel with both sides of the paper. Initial actions ■ determine where the skew is introduced (tray, duplex, adf, fuser) ■ check for debris in the media path or on the rollers...

  • Page 182

    5-24 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting 8 check the adf feed roller and holder pad. Is there damage or debris on the feed roller or holder pad? Clean or replace the adf feed roller & pad (8-110). Replace the adf scan assembly (8-103). 9 check medi...

  • Page 183

    Workcentre 3210/3220 multifunction printer service manual 5-25 print-quality troubleshooting stains on the front of the page the background of the front of the page is stained. This could indicate toner leakage from the print cartridge or damage or debris on the transfer roller surface. Initial acti...

  • Page 184

    5-26 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting stains on the back of the page the background of the back of the page is stained at 47.0 mm (transfer roller) or 62.8 mm (fuser pressure roller). Initial actions ■ if indicated, run the opc cleaning routine ...

  • Page 185

    Workcentre 3210/3220 multifunction printer service manual 5-27 print-quality troubleshooting blank page (1) the entire image area is blank. Charge voltage from the hvps to the print cartridge is not available due to damaged or dirty contacts. Initial actions ■ check the connection between the hvps a...

  • Page 186

    5-28 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting blank page (2) the entire image area is blank. One or several blank pages are printed, or when the printer is turned on, several blank pages are printed. Charge voltage from the hvps to the print cartridge i...

  • Page 187

    Workcentre 3210/3220 multifunction printer service manual 5-29 print-quality troubleshooting incomplete fusing the toner is not completely fused to the paper and easily rubs or flakes off. Initial actions: ■ verify the correct media type is set. Troubleshooting reference table applicable parts examp...

  • Page 188

    5-30 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting incorrect magnification incorrect magnification when copying with the adf feeding. Initial actions ■ check the paper feed path. ■ cycle system power. Troubleshooting reference table applicable parts example ...

  • Page 189

    Workcentre 3210/3220 multifunction printer service manual 5-31 print-quality troubleshooting lines or streaks from adf there are lines or streaks on copies from the adf. Initial actions ■ clean and check the platen glass. ■ inspect the original. Troubleshooting reference table applicable parts examp...

  • Page 190

    5-32 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting spots from adf there are spots on copies from the adf. Initial actions ■ check the document glass. ■ ensure there are no debris on the document glass. Troubleshooting reference table applicable parts example...

  • Page 191

    Workcentre 3210/3220 multifunction printer service manual 5-33 print-quality troubleshooting media damage media is damaged during transport in the adf or print engine. Initial actions ■ check the paper transfer path. ■ ensure there are no debris on the transfer path. Note steps 2-5 apply only to doc...

  • Page 192

    5-34 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting 5 replace the adf scan assembly (8-103). Does the document feed correctly? Complete. Go to step 6. 6 check the media. Is the media dry, recommended type, and loaded correctly? Go to step 7. Replace the paper...

  • Page 193: Test Prints

    Workcentre 3210/3220 multifunction printer service manual 5-35 print-quality troubleshooting test prints this section provides a sample of the test patterns available from the tech mode menu. These test prints highlight possible performance problems and can help isolate the location of print problem...

  • Page 194

    5-36 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting tp 5 ghosting tp 5 is used to check ghosting effects in the grey portion of the print. Refer to “repeating defects” on page 5-10 to determine the component. Tp 6 black solid fill tp 6 is used to check for dr...

  • Page 195

    Workcentre 3210/3220 multifunction printer service manual 5-37 print-quality troubleshooting tp 7 skew tp 7 is used to check image skew on the media. The print provides instructions for calculating skew performance. Tp 8 text tp 8 is used to check text uniformity. S3210mfp-203 a b c d e f g h i s321...

  • Page 196

    5-38 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting drum cleaning page the drum cleaning page is printed as part of the drum clean procedure. The drum cleaning page is a chase page that captures toner from the opc drum and transfer roller. When smudges, spots...

  • Page 197: Print-Quality Specifications

    Workcentre 3210/3220 multifunction printer service manual 5-39 print-quality troubleshooting print-quality specifications the print-quality specifications are as follows. Skew vertical skew ■ ±2.0 mm (tray 1) / 241.3 mm ■ ±2.5 mm (duplex, scf) / 241.3 mm ■ ±3.5 mm (adf) / 241.3 mm horizontal skew ■ ...

  • Page 198

    5-40 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting image area image area specifications are illustrated below. Environmental condition ■ temperature: 10° c - 32° c (50° f - 90.0° f) ■ humidity: 80% rh at 32° c) (90.0° f) note defects may occur from condensat...

  • Page 199

    Workcentre 3210/3220 multifunction printer service manual 5-41 print-quality troubleshooting paper condition paper should be fresh and stored in the operating environment for 12 hours before use for printing. Printer condition the specified print quality is guaranteed with the printer in specified n...

  • Page 200

    5-42 workcentre 3210/3220 multifunction printer service manual print-quality troubleshooting.

  • Page 201: In This Chapter...

    6 chapter adjustments and calibrations in this chapter... ■ adjustments.

  • Page 202: Adjustments

    6-2 workcentre 3210/3220 multifunction printer service manual adjustments and calibrations adjustments altitude specifications print quality is affected by atmospheric pressure, which varies by altitude. The following information contains instructions and specifications for adjusting altitude inform...

  • Page 203

    Workcentre 3210/3220 multifunction printer service manual 6-3 adjustments and calibrations adjusting altitude control panel menu method 1. On the printer’s control panel, press the menu button. 2. Browse through the menu to find system setup . Press the ok button. 3. Browse through the menu to find ...

  • Page 204

    6-4 workcentre 3210/3220 multifunction printer service manual adjustments and calibrations.

  • Page 205: In This Chapter...

    7 chapter cleaning and maintenance in this chapter... ■ service maintenance procedure ■ cleaning ■ maintenance.

  • Page 206: Cleaning

    7-2 workcentre 3210/3220 multifunction printer service manual cleaning and maintenance service maintenance procedure perform the following procedures whenever you check, service, or repair a printer. Cleaning the printer, as outlined in the following steps, assures proper operation and reduces the p...

  • Page 207

    Workcentre 3210/3220 multifunction printer service manual 7-3 cleaning and maintenance cleaning the print cartridge caution do not touch the opc drum or expose the print cartridge to light for more than 5 minutes. 1. Open the front cover. 2. Use a dry lint-free cloth to wipe any dust and/or spilled ...

  • Page 208

    7-4 workcentre 3210/3220 multifunction printer service manual cleaning and maintenance cleaning the laser unit 1. Open the front cover. 2. Remove the print cartridge (page 8-8). 3. Use a dry q-tip to wipe the long strip of glass of the laser unit. S3210mfp-085.

  • Page 209

    Workcentre 3210/3220 multifunction printer service manual 7-5 cleaning and maintenance cleaning the document glass note use only a moistened lint-free cloth to clean the document glass. Do not use any kind of cleaning agent to clean the glass. 1. Open the scanner lid. 2. Wipe the document glass usin...

  • Page 210

    7-6 workcentre 3210/3220 multifunction printer service manual cleaning and maintenance printing the clean drum page 1. On the printer’s control panel, press the menu button. 2. Browse through the menu to find system setup . Press the ok button. 3. Browse through the menu to find maintenance . Press ...

  • Page 211: Maintenance

    Workcentre 3210/3220 multifunction printer service manual 7-7 cleaning and maintenance maintenance rip procedures perform these maintenance procedures while servicing the printer. ■ clean the feed rollers, exit rollers, and guides; replace if necessary. ■ remove and clean the paper trays. ■ print a ...

  • Page 212

    7-8 workcentre 3210/3220 multifunction printer service manual cleaning and maintenance 3. Verify that local (usb) is selected, then click the f/w update button. 4. Check the control panel display to verify that it reads “flash upgrade…” the messages on the display change as the update progresses. 5....

  • Page 213

    Workcentre 3210/3220 multifunction printer service manual 7-9 cleaning and maintenance 7. On the left side, click file download. 8. Click the browse button and locate the “*.Hd” file on your computer. Select the “*.Hd” file and click open. 9. Click the blue button to start the firmware update proces...

  • Page 214

    7-10 workcentre 3210/3220 multifunction printer service manual cleaning and maintenance.

  • Page 215: In This Chapter...

    8 chapter service parts disassembly in this chapter... ■ overview ■ maintenance items and consumables ■ automatic document feeder ■ scanner assembly ■ covers ■ duplex ■ paper feeder ■ xerographics ■ exit guide ■ drive ■ electrical ■ options.

  • Page 216: Overview

    8-2 workcentre 3210/3220 multifunction printer service manual service parts disassembly overview this section contains the removal procedures for field-replaceable parts of the printer listed in the parts list. In most cases, the replacement procedure is simply the reverse of the removal procedure. ...

  • Page 217

    Workcentre 3210/3220 multifunction printer service manual 8-3 service parts disassembly preparation before you begin any removal and replacement procedure: 1. Wear an electrostatic discharge wrist strap to help prevent damaging to the sensitive electronics of the print circuit boards. 2. Turn the pr...

  • Page 218

    8-4 workcentre 3210/3220 multifunction printer service manual service parts disassembly notations in the disassembly text ■ the notation “(item x)” points to a numbered callout in the illustration corresponding to the disassembly procedure being performed. ■ the notation “plx.X.X” indicates that thi...

  • Page 219

    Workcentre 3210/3220 multifunction printer service manual 8-5 service parts disassembly fastener types the following table lists the primary types of posi-drive screws used to assemble the printer. The procedures provide dimensional specifications for screws being removed. Caution use care when inst...

  • Page 220

    8-6 workcentre 3210/3220 multifunction printer service manual service parts disassembly maintenance items and consumables maintenance items include the transfer roller, fuser, pick-up roller, and tray feeder pad. Consumable item includes the print cartridge. Transfer roller pl1.0.11 caution do not t...

  • Page 221

    Workcentre 3210/3220 multifunction printer service manual 8-7 service parts disassembly 3. Slide the transfer roller toward the right side to release the roller from the left holder and carefully lift the transfer roller up. 4. Remove the transfer roller. Replacement note do not touch the sponge are...

  • Page 222

    8-8 workcentre 3210/3220 multifunction printer service manual service parts disassembly print cartridge pl1.0.21 caution do not touch the opc drum or expose the print cartridge to light for more than 5 minutes. 1. Open the front cover. 2. Push the print cartridge handle upward and pull the print car...

  • Page 223

    Workcentre 3210/3220 multifunction printer service manual 8-9 service parts disassembly pick up roll pl4.0.26 1. Remove tray 1. Note do not over flex the tab. This will prevent the pick up idle from resting securely after installation. 2. Release the pick up idle latch from the pick up shaft. 3. Sli...

  • Page 224

    8-10 workcentre 3210/3220 multifunction printer service manual service parts disassembly 4. Slide the pick up stopper toward the left side away from the pick up housing. 5. Rotate the pick up rubber and slide it out away from the shaft. 6. Remove the pick up roll. S3210mfp-023.

  • Page 225

    Workcentre 3210/3220 multifunction printer service manual 8-11 service parts disassembly tray feed pad assembly pl7.0.14 1. Remove tray 1. 2. Remove paper from tray 1. 3. Press the tray feed pad to the left and right to release the notches on the left and right sides. 4. Apply pressure on the lift p...

  • Page 226

    8-12 workcentre 3210/3220 multifunction printer service manual service parts disassembly 5. Unhook the left and right latches from the left and right hooks on the tray to release the lift plate from the hooks. 6. While holding the tray feed pad, use a flat tip screwdriver to pry the tray feed pad no...

  • Page 227

    Workcentre 3210/3220 multifunction printer service manual 8-13 service parts disassembly fuser pl8.0.0 warning allow the fuser to cool before performing this procedure. 1. Remove the duplex unit (page 8-69). 2. Remove the rear cover (page 8-61). 3. Remove the rear guide unit (page 8-97). 4. Disconne...

  • Page 228

    8-14 workcentre 3210/3220 multifunction printer service manual service parts disassembly 5. Remove 4 screws (12 mm, silver) that secure the fuser. 6. Pull the fuser out from the printer. 110v s3210mfp-025.

  • Page 229

    Workcentre 3210/3220 multifunction printer service manual 8-15 service parts disassembly thermistor pl8.0.5 warning allow the fuser to cool before performing this procedure. 1. Remove the fuser (page 8-13). 2. Remove 1 screw (12 mm, silver) that secures the thermistor. 3. Remove 2 screws (12 mm. Sil...

  • Page 230

    8-16 workcentre 3210/3220 multifunction printer service manual service parts disassembly thermostat pl8.0.7 warning allow the fuser to cool before performing this procedure. 1. Remove the fuser (page 8-13). 2. Remove 2 screws (10 mm, black) that secure the thermostat. 3. Lift the thermostat away fro...

  • Page 231

    Workcentre 3210/3220 multifunction printer service manual 8-17 service parts disassembly heat roller pl8.0.10 warning allow the fuser to cool before performing this procedure. 1. Remove the fuser (page 8-13). Caution do not apply too much pressure while releasing the tab in the following step to pre...

  • Page 232

    8-18 workcentre 3210/3220 multifunction printer service manual service parts disassembly 3. Release the tab and remove the left lamp cap. 4. Unhook the left and right springs that secure the fuser frame and the fuser cover. S3210mfp-029 s3210mfp-030

  • Page 233

    Workcentre 3210/3220 multifunction printer service manual 8-19 service parts disassembly 5. Remove the fuser frame with the pressure rollers from the fuser cover. 6. Disconnect the 2 lamp connectors cn51 & cn52. 7. Remove 2 screws (10 mm, black without washer) that secure the halogen lamp to the fus...

  • Page 234

    8-20 workcentre 3210/3220 multifunction printer service manual service parts disassembly replacement note be sure the bushings are placed in the correct position. Right bushing left bushing s3210mfp-034 s3210mfp-035.

  • Page 235

    Workcentre 3210/3220 multifunction printer service manual 8-21 service parts disassembly large pressure roller pl8.0.21 warning allow the fuser to cool before performing this procedure. 1. Remove the fuser (page 8-13). Caution do not apply too much pressure while releasing the tab to prevent damagin...

  • Page 236

    8-22 workcentre 3210/3220 multifunction printer service manual service parts disassembly 3. Release the tab and remove the left lamp cap. 4. Unhook the left and right springs that secure the fuser frame and the fuser cover. S3210mfp-029 s3210mfp-030

  • Page 237

    Workcentre 3210/3220 multifunction printer service manual 8-23 service parts disassembly 5. Remove the small pressure roller (page 8-24). 6. On the wide open side of the fuser frame, slide the large pressure roller out from the fuser frame. On the small open side of the fuser frame, slide the large ...

  • Page 238

    8-24 workcentre 3210/3220 multifunction printer service manual service parts disassembly small pressure roller pl8.0.23 warning allow the fuser to cool before performing this procedure. 1. Remove the fuser (page 8-13). Caution do not apply too much pressure while releasing the tab to prevent damagin...

  • Page 239

    Workcentre 3210/3220 multifunction printer service manual 8-25 service parts disassembly 3. Release the tab and remove the left lamp cap. 4. Unhook the left and right springs that secure the fuser frame and the fuser cover. S3210mfp-029 s3210mfp-030

  • Page 240

    8-26 workcentre 3210/3220 multifunction printer service manual service parts disassembly 5. Release the e-ring that the secures the jam link lever. 6. Remove the jam link lever. 7. Repeat steps 5-6 for the other jam link lever. 8. Slide the small pressure roller together with the bushings and the sp...

  • Page 241

    Workcentre 3210/3220 multifunction printer service manual 8-27 service parts disassembly halogen lamp pl8.0.30 warning allow the fuser to cool before performing this procedure. 1. Remove the fuser (page 8-13). Caution do not apply too much pressure while releasing the tab to prevent damaging the lam...

  • Page 242

    8-28 workcentre 3210/3220 multifunction printer service manual service parts disassembly 3. Release the tab and remove the left lamp cap. 4. Unhook the left and right springs that secure the fuser frame and the fuser cover. S3210mfp-029 s3210mfp-030

  • Page 243

    Workcentre 3210/3220 multifunction printer service manual 8-29 service parts disassembly 5. Remove the fuser frame with the pressure rollers from the fuser cover. 6. Disconnect the 2 lamp connectors cn51 & cn52. 7. Remove 2 screws (10 mm, black without washer) that secure the halogen lamp to the fus...

  • Page 244

    8-30 workcentre 3210/3220 multifunction printer service manual service parts disassembly replacement note be sure the bushings are placed in the correct position. Right bushing left bushing s3210mfp-034 s3210mfp-035.

  • Page 245: Automatic Document Feeder

    Workcentre 3210/3220 multifunction printer service manual 8-31 service parts disassembly automatic document feeder automatic document feeder pl6.1.0 1. Open the automatic document feeder (adf). 2. Remove the adf cable cover. 3. Disconnect the adf cable. S3210mfp-151.

  • Page 246

    8-32 workcentre 3210/3220 multifunction printer service manual service parts disassembly 4. Open, then lift the adf while tilting it toward the rear and releasing the latches. 5. Remove adf from the printer. S3210mfp-153.

  • Page 247

    Workcentre 3210/3220 multifunction printer service manual 8-33 service parts disassembly replacement note be sure to tilt the adf toward the rear of the printer in order to insert the latches into the slots on the scanner. S3210mfp-222.

  • Page 248

    8-34 workcentre 3210/3220 multifunction printer service manual service parts disassembly adf motor pl6.1.4 1. Remove the adf feeder assembly (page 8-39). 2. Remove the adf stacker (page 8-43). 3. Remove the upper adf (page 8-40). 4. Remove the lower adf (page 8-36). 5. Disconnect the wiring harness ...

  • Page 249

    Workcentre 3210/3220 multifunction printer service manual 8-35 service parts disassembly 7. Remove 4 screws (12 mm, silver) that secure the adf motor. 8. Remove the adf motor. S3210mfp-164.

  • Page 250

    8-36 workcentre 3210/3220 multifunction printer service manual service parts disassembly lower adf pl6.1.5 1. Remove the upper adf (page 8-40). 2. Turn the adf over with the top side facing upward. 3. Open the adf cover. 4. Pull the adf cover toward the rear to release the notch from the adf and sli...

  • Page 251

    Workcentre 3210/3220 multifunction printer service manual 8-37 service parts disassembly 5. Push the upper adf toward the left to release the lower adf from the hook and lift the lower adf while routing the cable through the hole on the platen cover. 6. Lift the lower adf from the platen cover. Hole...

  • Page 252

    8-38 workcentre 3210/3220 multifunction printer service manual service parts disassembly 7. Disconnect the 2 wiring harness connectors cn1 and cn2 from the adf board. S3210mfp-168 cn2 cn1.

  • Page 253

    Workcentre 3210/3220 multifunction printer service manual 8-39 service parts disassembly adf feeder assembly pl6.1.6 1. Open the adf cover. 2. Turn the bushing upward to release the adf feeder assembly from the upper adf. 3. Lift and slide the adf feeder assembly toward the right side. 4. Remove the...

  • Page 254

    8-40 workcentre 3210/3220 multifunction printer service manual service parts disassembly upper adf pl6.1.7 1. Remove the adf (page 8-31). 2. Turn the adf over with the bottom side facing upward. 3. Remove 4 screws (12 mm, silver) that secure the adf stacker and lower adf. S3210mfp-155.

  • Page 255

    Workcentre 3210/3220 multifunction printer service manual 8-41 service parts disassembly 4. Turn the adf over with the top side facing upward. 5. Open the adf cover. 6. Remove 2 screws (12 mm, silver) that secure the upper adf. 7. Push the upper adf toward the left to release the 2 latches. 8. Lift ...

  • Page 256

    8-42 workcentre 3210/3220 multifunction printer service manual service parts disassembly platen cover pl6.1.9 1. Remove the upper adf (page 8-40). 2. Remove the lower adf (page 8-36), steps 1-2. 3. Push the lower adf toward the left to release the lower adf from the hook and lift the lower adf while...

  • Page 257

    Workcentre 3210/3220 multifunction printer service manual 8-43 service parts disassembly adf stacker pl6.1.10 1. Remove the adf (page 8-31). 2. Turn the adf over with the bottom side facing up. 3. Remove 2 screws (12 mm, silver) that secure the adf stacker. 4. Turn the adf over with the top side fac...

  • Page 258

    8-44 workcentre 3210/3220 multifunction printer service manual service parts disassembly platen cover hinge pl6.2.2 1. Remove the adf (page 8-31). 2. Turn the adf over with the bottom facing upward. 3. Remove 3 screws (12 mm, silver) that secure the platen cover hinge. 4. Remove the platen cover hin...

  • Page 259

    Workcentre 3210/3220 multifunction printer service manual 8-45 service parts disassembly adf idle shaft/ adf feed roller pl6.2.3/ pl6.2.4 1. Remove the adf (page 8-31). 2. Remove the adf platen cover (page 8-42). 3. Pry the shaft out from the adf platen cover. 4. Remove the adf feed roller. Feed rol...

  • Page 260

    8-46 workcentre 3210/3220 multifunction printer service manual service parts disassembly adf pinch roll pl6.1.5 1. Remove the adf (page 8-31). 2. Remove the platen cover (page 8-42). 3. Pry the roller shaft out from the platen cover. 4. Remove the adf pinch roll. S3210mfp-171.

  • Page 261

    Workcentre 3210/3220 multifunction printer service manual 8-47 service parts disassembly adf feed pad assembly pl6.1.11 1. Remove the adf feeder assembly (page 8-39). 2. Pry the adf feed pad assembly upward toward the right side. 3. Press the left and right sides of the adf feed pad assembly inward ...

  • Page 262: Scanner Assembly

    8-48 workcentre 3210/3220 multifunction printer service manual service parts disassembly scanner assembly platen assembly pl6.0.3 1. Remove the adf (page 8-31). 2. Remove the right cover (page 8-62). 3. Remove 2 screws (12 mm, silver) that secure the platen assembly. S3210mfp-159.

  • Page 263

    Workcentre 3210/3220 multifunction printer service manual 8-49 service parts disassembly note the middle cover remains with the printer. 4. Disconnect the wiring harness connectors cn3, cn4, cn5, cn8, cn22, and usb connector from the main controller board. 5. Remove 1 screw (12 mm, silver) that secu...

  • Page 264

    8-50 workcentre 3210/3220 multifunction printer service manual service parts disassembly contact image sensor pl6.3.1-10-3 1. Remove the upper platen (page 8-57). 2. Disconnect the ribbon cable. 3. Tilt the sensor bracket to release the contact image sensor from the bracket. Note be careful not to l...

  • Page 265

    Workcentre 3210/3220 multifunction printer service manual 8-51 service parts disassembly timing belt pl6.3.1-10-7 1. Remove the upper platen (page 8-57). 2. Release the sensor and bracket from the scan unit. 3. Turn the sensor and bracket over with the belt on the top side. 4. Release the clip that ...

  • Page 266

    8-52 workcentre 3210/3220 multifunction printer service manual service parts disassembly replacement note be sure to secure the belt with the clip. Be sure to secure the belt to the rollers. S3210mfp-180 s3210mfp-181.

  • Page 267

    Workcentre 3210/3220 multifunction printer service manual 8-53 service parts disassembly sensor pl6.3.1-10-9 1. Remove the upper platen (page 8-57). 2. Disconnect the wiring harness connector cn1. 3. Release the sensor from the lower scan frame and remove the sensor. S3210mfp-174 cn1.

  • Page 268

    8-54 workcentre 3210/3220 multifunction printer service manual service parts disassembly scan drive unit pl6.3.1-10-15 1. Remove the right cover (page 8-62). 2. Disconnect the wiring harness connector cn3 from the main controller board. 3. Remove the control panel (page 8-67). 4. Remove the upper pl...

  • Page 269

    Workcentre 3210/3220 multifunction printer service manual 8-55 service parts disassembly 6. Turn the lower scan frame over. 7. Remove 3 screws (12 mm, silver) that secure the motor. 8. Remove the motor. S3210mfp-184.

  • Page 270

    8-56 workcentre 3210/3220 multifunction printer service manual service parts disassembly usb host pba pl6.3.1-11 1. Remove the control panel (page 8-67). 2. Disconnect the usb host pba cable. 3. Remove 1 screw (12 mm, silver) that secures the usb host pba. 4. Remove the usb host pba. S3210mfp-173.

  • Page 271

    Workcentre 3210/3220 multifunction printer service manual 8-57 service parts disassembly upper platen pl6.3.2 1. Remove the control panel (page 8-114). 2. Remove 4 screws (12 mm, silver) that secure the upper platen. 3. Pry the upper platen to release the 4 latches. 4. Lift and remove the upper plat...

  • Page 272: Covers

    8-58 workcentre 3210/3220 multifunction printer service manual service parts disassembly covers front cover pl2.0.1 1. Remove tray 1. 2. Open the front cover. 3. Carefully press the left or right latch toward the center to release the front cover from the notch. 4. Slide the front cover out at angle...

  • Page 273

    Workcentre 3210/3220 multifunction printer service manual 8-59 service parts disassembly left cover pl2.0.2 1. Disconnect the optional feeder cable from the printer (if the optional feeder is connected). 2. Remove the front cover (page 8-58). 3. Remove the duplex unit (page 8-69). 4. Remove the rear...

  • Page 274

    8-60 workcentre 3210/3220 multifunction printer service manual service parts disassembly replacement note place the front side of the left cover at an angle to secure the latch of the left cover to the notch on the printer frame while sliding the left cover toward the printer. S3210mfp-185.

  • Page 275

    Workcentre 3210/3220 multifunction printer service manual 8-61 service parts disassembly rear cover pl2.0.3 1. Remove the duplex unit (page 8-69). 2. Open the rear cover. 3. Press the rear cover toward one side to release the notch from the printer frame. 4. Slide the rear cover out and remove the r...

  • Page 276

    8-62 workcentre 3210/3220 multifunction printer service manual service parts disassembly right cover pl2.0.4 1. Remove the front cover (page 8-58). 2. Remove the duplex unit (page 8-69). 3. Remove the rear cover (page 8-61). 4. Remove 1 screw (12 mm, silver) that secures the right cover. S3210mfp-23...

  • Page 277

    Workcentre 3210/3220 multifunction printer service manual 8-63 service parts disassembly caution use care when removing the right cover. The power supply fan and wiring are secured to the right cover. 5. Pry the rear bottom of the right cover to release the 2 bosses on the bottom of the printer whil...

  • Page 278

    8-64 workcentre 3210/3220 multifunction printer service manual service parts disassembly replacement note connect the fan wiring harness to the main controller board. Place the front side of the right cover at an angle to secure the latch of the right cover to the notch on the printer frame while sl...

  • Page 279

    Workcentre 3210/3220 multifunction printer service manual 8-65 service parts disassembly middle cover pl3.0 1. Remove the print cartridge (page 8-8). 2. Remove the left cover (page 8-59). 3. Remove the scanner assembly (page 8-48). 4. Disconnect the wiring harness connectors cn4 and cn45. S3210mfp-1...

  • Page 280

    8-66 workcentre 3210/3220 multifunction printer service manual service parts disassembly 5. Remove 5 screws (12 mm, silver) that secure the middle cover. 6. Lift and remove the middle cover. S3210mfp-166.

  • Page 281

    Workcentre 3210/3220 multifunction printer service manual 8-67 service parts disassembly control panel pl6.3.1 1. Remove the adf (page 8-31). 2. Pry the control panel bezel and remove the control panel bezel. 3. Use a flat tip screwdriver to pry the control panel to release the 4 clips. S3210mfp-207...

  • Page 282

    8-68 workcentre 3210/3220 multifunction printer service manual service parts disassembly 4. Turn the control panel over and disconnect the wiring harness connectors cn1, cn4, and cn5. 5. Remove the control panel. Cn1 cn4, cn5 s3210mfp-209.

  • Page 283: Duplex

    Workcentre 3210/3220 multifunction printer service manual 8-69 service parts disassembly duplex duplex unit pl1.0.13 1. Pull the duplex unit out of the printer. S3210mfp-125.

  • Page 284: Paper Feeder

    8-70 workcentre 3210/3220 multifunction printer service manual service parts disassembly paper feeder out bin full sensor pl3.0.10 1. Remove the scanner assembly (page 8-48). 2. Disconnect the wiring harness cn41. 3. Release the bin full sensor from the middle cover. 4. Remove the bin full sensor. S...

  • Page 285

    Workcentre 3210/3220 multifunction printer service manual 8-71 service parts disassembly registration clutch pl4.0.18 1. Remove the drive unit assembly (page 8-98). 2. Remove 3 screws (12 mm, silver) that secure the feed bracket. 3. Remove the feed bracket. 4. Disconnect the black and gray wiring ha...

  • Page 286

    8-72 workcentre 3210/3220 multifunction printer service manual service parts disassembly replacement note be sure the d-shaped roller fits properly with the idle feed shaft. Make sure the 2 mounting bosses are seated properly when installing the bracket. If the bracket is not correctly installed, pa...

  • Page 287

    Workcentre 3210/3220 multifunction printer service manual 8-73 service parts disassembly feed roller (registration roller) pl4.0.20 1. Remove the middle cover (page 8-65). 2. Remove the registration clutch (page 8-71). 3. Remove the exit idle gear and the feed gear. 4. Remove the pick up solenoid (p...

  • Page 288

    8-74 workcentre 3210/3220 multifunction printer service manual service parts disassembly 11. Remove the gear and 1 screw (12 mm, silver) that secures the regi holder. 12. Remove the regi holder. 13. Remove 2 screws (12 mm, silver) that secure the idle feed shaft. 14. Remove the feed shaft together w...

  • Page 289

    Workcentre 3210/3220 multifunction printer service manual 8-75 service parts disassembly 15. Use a flat tip screwdriver to release the feed roller. S3210mfp-044.

  • Page 290

    8-76 workcentre 3210/3220 multifunction printer service manual service parts disassembly pick up gear pl4.0.21 1. Remove the registration clutch (page 8-71). 2. Remove the pick up gear. S3210mfp-216.

  • Page 291

    Workcentre 3210/3220 multifunction printer service manual 8-77 service parts disassembly exit idle gear pl4.0.34 1. Remove the registration clutch (page 8-71). 2. Remove the exit idle gears. S3210mfp-215.

  • Page 292

    8-78 workcentre 3210/3220 multifunction printer service manual service parts disassembly feed gear pl4.0.35 1. Remove the registration clutch (page 8-71). 2. Remove the retaining ring and feed gear. S3210mfp-217.

  • Page 293

    Workcentre 3210/3220 multifunction printer service manual 8-79 service parts disassembly pick up solenoid pl4.0.37 1. Remove the drive unit assembly (page 8-98). 2. Disconnect the black and gray wiring harness connector cn33. 3. Remove 1 screw (12 mm, silver) that secures the pick up solenoid. 4. Re...

  • Page 294

    8-80 workcentre 3210/3220 multifunction printer service manual service parts disassembly upper exit frame pl4.0.47 warning allow the fuser to cool before performing this procedure. 1. Remove the fuser (page 8-13). 2. Remove the main controller board (page 8-100). 3. Remove the laser unit (page 8-95)...

  • Page 295

    Workcentre 3210/3220 multifunction printer service manual 8-81 service parts disassembly exit roller pl4.0.59 warning allow the fuser to cool before performing this procedure. 1. Remove the fuser (page 8-13). 2. Remove the middle cover (page 8-65). 3. Release the clip on the exit roller from the upp...

  • Page 296

    8-82 workcentre 3210/3220 multifunction printer service manual service parts disassembly feed actuator pl4.0.72 1. Remove tray 1. 2. Remove the print cartridge (page 8-8). 3. Remove the duplex unit (page 8-69). 4. Place the printer on its right side. 5. Remove 2 screws (12 mm, silver) that secure th...

  • Page 297

    Workcentre 3210/3220 multifunction printer service manual 8-83 service parts disassembly 6. Press the latch to release the feed actuator from the printer frame. S3210mfp-047 latch.

  • Page 298

    8-84 workcentre 3210/3220 multifunction printer service manual service parts disassembly duplex actuator pl4.0.73 1. Remove tray 1. 2. Remove the print cartridge (page 8-8). 3. Remove the duplex unit (page 8-69). 4. Place the printer on its right side. 5. Remove 2 screws (12 mm, silver) that secure ...

  • Page 299

    Workcentre 3210/3220 multifunction printer service manual 8-85 service parts disassembly 6. Press the latch to release the duplex actuator from the printer frame. S3210mfp-049 latch.

  • Page 300

    8-86 workcentre 3210/3220 multifunction printer service manual service parts disassembly feed sensor pl4.0.75 1. Remove tray 1. 2. Open the front cover. 3. Remove the print cartridge (page 8-8). 4. Remove the duplex unit (page 8-69). 5. Place the printer on its right side. 6. Remove 2 screws (12 mm,...

  • Page 301

    Workcentre 3210/3220 multifunction printer service manual 8-87 service parts disassembly 7. Remove the feed actuator (page 8-82). 8. Disconnect the feed sensor wiring harness connector. 9. Remove the feed sensor. S3210mfp-050

  • Page 302

    8-88 workcentre 3210/3220 multifunction printer service manual service parts disassembly paper empty sensor pl4.0.75 1. Remove tray 1. 2. Remove the print cartridge (page 8-8). 3. Remove the duplex unit (page 8-69). 4. Place the printer on its right side. 5. Remove 2 screws (12 mm, silver) that secu...

  • Page 303

    Workcentre 3210/3220 multifunction printer service manual 8-89 service parts disassembly 6. Remove the duplex actuator (page 8-84). 7. Disconnect the paper empty sensor wiring harness connector. 8. Remove the paper empty sensor. S3210mfp-051 latch.

  • Page 304

    8-90 workcentre 3210/3220 multifunction printer service manual service parts disassembly feed roller pl4.0.83 1. Remove the drive assembly (page 8-98). 2. Remove 3 screws (12 mm, silver) that secure the feed bracket. 3. Remove the feed bracket. 4. Remove the exit idle gear and the feed gear. 5. Rele...

  • Page 305

    Workcentre 3210/3220 multifunction printer service manual 8-91 service parts disassembly replacement note align the d-shaped feed roller with the d-shaped shaft. Empty actuator pl4.0.84 1. Remove tray 1. 2. Remove the print cartridge (page 8-8). 3. Remove the scanner assembly (page 8-48). 4. Remove ...

  • Page 306

    8-92 workcentre 3210/3220 multifunction printer service manual service parts disassembly exit actuator pl8.0.19 warning allow the fuser to cool before performing this procedure. 1. Remove tray 1. 2. Remove the print cartridge (page 8-8). 3. Remove the front cover (page 8-58). 4. Remove the fuser (pa...

  • Page 307

    Workcentre 3210/3220 multifunction printer service manual 8-93 service parts disassembly exit sensor pl8.0.37 warning allow the fuser to cool before performing this procedure. 1. Remove the print cartridge (page 8-8). 2. Remove the front cover (page 8-58). 3. Remove the fuser (page 8-13). 4. Release...

  • Page 308

    8-94 workcentre 3210/3220 multifunction printer service manual service parts disassembly 5. Release the latch that secures the exit sensor and remove the exit sensor. S3210mfp-054.

  • Page 309: Xerographics

    Workcentre 3210/3220 multifunction printer service manual 8-95 service parts disassembly xerographics laser unit pl1.0.12 1. Remove the middle cover (page 8-65). 2. Disconnect the laser unit wiring harness cn7 connector. 3. Remove 4 screws (10 mm, silver) that secure the laser unit. 4. Remove the la...

  • Page 310

    8-96 workcentre 3210/3220 multifunction printer service manual service parts disassembly crum terminal pl4.0.53 1. Remove the laser unit (page 8-95). 2. Disconnect the crum terminal wiring harness connector. 3. Remove 1 screw (12 mm, silver) that secures the crum terminal. 4. Remove the crum termina...

  • Page 311: Exit Guide

    Workcentre 3210/3220 multifunction printer service manual 8-97 service parts disassembly exit guide rear guide unit pl4.0.114 warning allow the fuser to cool before performing this procedure. 1. Remove the duplex unit (page 8-69). 2. Open the rear cover. 3. Open the rear guide unit. 4. Push the rear...

  • Page 312: Drive

    8-98 workcentre 3210/3220 multifunction printer service manual service parts disassembly drive drive unit assembly pl1.0.8 1. Remove the left cover (page 8-59). 2. Remove 7 screws (12 mm, silver) that secure the drive unit assembly. 3. Disconnect the drive unit assembly wiring harness connector and ...

  • Page 313

    Workcentre 3210/3220 multifunction printer service manual 8-99 service parts disassembly replacement note be sure to secure the 7 screws in the order (1-7). 1 5 3 7 6 2 4 s3210mfp-057.

  • Page 314: Electrical

    8-100 workcentre 3210/3220 multifunction printer service manual service parts disassembly electrical main controller board pl1.0.2 note the main controller board cannot be interchanged between the workcentre 3210 and workcentre 3220. 1. Remove the right cover (page 8-62). 2. Disconnect all the wirin...

  • Page 315

    Workcentre 3210/3220 multifunction printer service manual 8-101 service parts disassembly high voltage power supply pl1.0.3 1. Remove the right cover (page 8-62). 2. Remove 6 screws (12 mm, silver) that secure the hvps. S3210mfp-061.

  • Page 316

    8-102 workcentre 3210/3220 multifunction printer service manual service parts disassembly 3. Disconnect the wiring harness connector cn1. 4. Remove the hvps. Replacement note secure the 6 screws in order (1-6). Be careful not to drop the 4 contact springs. S3210mfp-062 cn1 s3210mfp-063.

  • Page 317

    Workcentre 3210/3220 multifunction printer service manual 8-103 service parts disassembly open the rear cover to allow the actuator to move freely. Make sure the switch actuator does not interfere with the link cover rear. Rear link cover with mea unit guide rear in down position (correct) rear link...

  • Page 318

    8-104 workcentre 3210/3220 multifunction printer service manual service parts disassembly power supply pl1.0.4 1. Remove the right cover (page 8-62). 2. Disconnect the 3 wiring harness connectors con1, con2, and con4. 3. Remove 4 screws (12 mm, silver) that secure the power supply. 4. Remove the pow...

  • Page 319

    Workcentre 3210/3220 multifunction printer service manual 8-105 service parts disassembly replacement note be sure to attach the power supply insulation to the power supply shield prior to installing the power supply. S3210mfp-068.

  • Page 320

    8-106 workcentre 3210/3220 multifunction printer service manual service parts disassembly fax board pl1.0.24 1. Remove the scanner assembly (page 8-48). 2. Use a flat tip screwdriver to remove the fax board cover. S3120mfp-176.

  • Page 321

    Workcentre 3210/3220 multifunction printer service manual 8-107 service parts disassembly 3. Disconnect the wiring harness connector cn2 and the ribbon cable connector cn1 on the fax board. 4. Remove 2 screws that secure the fax board. S3210mfp-177 cn1 cn2.

  • Page 322

    8-108 workcentre 3210/3220 multifunction printer service manual service parts disassembly power supply fan pl2.0.4-5 1. Remove the right cover (page 8-62). 2. Disconnect the wiring harness connector cn48. 3. Release the wiring harness from the retainers. 4. Release the power supply fan from the righ...

  • Page 323

    Workcentre 3210/3220 multifunction printer service manual 8-109 service parts disassembly zenor pba pl4.0.3 1. Remove the middle cover (page 8-65). 2. Remove the controller shield (page 8-112). 3. Remove 1 screw (12 mm, silver) that secures the zenor pba. 4. Remove the zenor pba. S3210mfp-075.

  • Page 324

    8-110 workcentre 3210/3220 multifunction printer service manual service parts disassembly main fan pl4.0.5 1. Remove the print cartridge (page 8-8). 2. Remove the right cover (page 8-62). 3. Disconnect the gray and black wiring harness connector cn2. 4. Pull the fan out away from the printer and rem...

  • Page 325

    Workcentre 3210/3220 multifunction printer service manual 8-111 service parts disassembly laser unit fan pl4.0.39 1. Remove the drive unit assembly (page 8-98). 2. Disconnect the gray and black wiring harness connector cn34. 3. Pull the fan out away from the printer and remove the fan. S3210mfp-072 ...

  • Page 326

    8-112 workcentre 3210/3220 multifunction printer service manual service parts disassembly controller shield pl4.0.63 1. Remove the middle cover (page 8-65). 2. Remove the main controller pba (page 8-100). 3. Disconnect the 2 wiring harness connectors on the back of the controller shield. 4. Remove 1...

  • Page 327

    Workcentre 3210/3220 multifunction printer service manual 8-113 service parts disassembly power supply shield pl4.0.64 1. Remove the hvps (page 8-101). 2. Remove the power supply (page 8-104). 3. Remove the power supply insulation. 4. Remove 1 screw (12 mm, silver) that secures the ground wire and 2...

  • Page 328

    8-114 workcentre 3210/3220 multifunction printer service manual service parts disassembly replacement note be sure to attach the power supply insulation to the power supply shield. S3210mfp-068.

  • Page 329

    Workcentre 3210/3220 multifunction printer service manual 8-115 service parts disassembly ui pba pl6.4.13 1. Remove the control panel (page 8-67). 2. Remove 4 screws (12 mm, silver) that secure the control panel. Cn1 cn4, cn5 s3210mfp-210

  • Page 330: Options

    8-116 workcentre 3210/3220 multifunction printer service manual service parts disassembly options dimm caution be sure to wear proper esd protection to prevent from damaging the dimm. 1. Turn the printer power off. 2. Unplug all cables from the printer. 3. Open the dimm cover. 4. Release the left an...

  • Page 331

    Workcentre 3210/3220 multifunction printer service manual 8-117 service parts disassembly optional tray assembly pl10.0.0 caution use care when removing the printer from the optional tray assembly. 1. Disconnect the optional feeder cable. S3210mfp-190

  • Page 332

    8-118 workcentre 3210/3220 multifunction printer service manual service parts disassembly 2. Carefully lift the printer from the optional tray assembly. S3210mfp-191 14 kg 31 lb..

  • Page 333

    Workcentre 3210/3220 multifunction printer service manual 8-119 service parts disassembly left cover pl10.0.4 1. Remove the optional tray assembly (page 8-117). 2. Remove 2 screws (12 mm, silver) that secure the left cover. 3. From the top side of the sheet feeder, pry the left cover to release the ...

  • Page 334

    8-120 workcentre 3210/3220 multifunction printer service manual service parts disassembly motor housing pl10.0.9 1. Remove the optional tray assembly (page 8-117). 2. Remove the left cover (page 8-119). 3. Remove 4 screws (12 mm, silver) that secure the motor housing. 4. Slide the motor housing away...

  • Page 335

    Workcentre 3210/3220 multifunction printer service manual 8-121 service parts disassembly replacement note be sure to secure the ground wire when installing the motor housing. S3210mfp-230

  • Page 336

    8-122 workcentre 3210/3220 multifunction printer service manual service parts disassembly pick up unit pl10.0.10 1. Remove the optional tray assembly (page 8-117). 2. Remove tray 2. Note do not flex the latch. This will prevent the pick up idle from resting securely after installation. 3. Release th...

  • Page 337

    Workcentre 3210/3220 multifunction printer service manual 8-123 service parts disassembly 4. Slide the pick up stopper away from the pick up idle pass the groove on the shaft. 5. Slide the pick up idles away from the pick up rubber. 6. Rotate the pick up rubber, slide it out away from the shaft and ...

  • Page 338

    8-124 workcentre 3210/3220 multifunction printer service manual service parts disassembly pick up solenoid pl10.0.11-16 1. Remove the optional tray assembly (page 8-117). 2. Turn the optional tray assembly over with the bottom side facing upward. 3. Remove 1 screw (12 mm, silver) that secures the si...

  • Page 339

    Workcentre 3210/3220 multifunction printer service manual 8-125 service parts disassembly 5. Turn the optional tray assembly over. 6. Remove the left cover (page 8-119). 7. Remove the motor housing (page 8-120). 8. Disconnect the solenoid wiring harness connector cn56. 9. Push the harness into the t...

  • Page 340

    8-126 workcentre 3210/3220 multifunction printer service manual service parts disassembly pick up roll retainer pl10.0.11-18 1. Remove the feed roller (page 8-127). 2. Release the clip from the shaft while pushing the shaft toward the motor side. 3. Remove the pick up roll retainer. S3210mfp-242.

  • Page 341

    Workcentre 3210/3220 multifunction printer service manual 8-127 service parts disassembly feed roller pl10.0.11-23 1. Remove the optional tray assembly (page 8-117). 2. Remove the left cover (page 8-119). 3. Remove the motor housing (page 8-120). 4. Remove the gears. 5. Remove the following parts: a...

  • Page 342

    8-128 workcentre 3210/3220 multifunction printer service manual service parts disassembly.

  • Page 343: In This Chapter...

    9 chapter parts list in this chapter... ■ serial number format ■ using the parts list ■ parts lists ■ options ■ xerox supplies and accessories.

  • Page 344: Serial Number Format

    9-2 workcentre 3210/3220 multifunction printer service manual parts list serial number format changes to xerox products are made to accommodate improved components as they become available. It is important when ordering parts to include the following information: ■ component's part number ■ product ...

  • Page 345: Using The Parts List

    Workcentre 3210/3220 multifunction printer service manual 9-3 parts list using the parts list ■ id no.: the callout number from the exploded part diagram. ■ name/description: the name of the part to be ordered and the number of parts supplied per order. ■ part number: the material part number used t...

  • Page 346: Parts Lists

    9-4 workcentre 3210/3220 multifunction printer service manual parts list parts lists parts list 1.0 main 6 2 1 4 17 9 10 11 8 12 7 14 15 16 18 19 25 13 3 5 21 0 20 24 23 22 30 s3210mfp-091.

  • Page 347

    Workcentre 3210/3220 multifunction printer service manual 9-5 parts list parts list 1.0 main id no. Name/description part number 0. 24 ppm, mono laser mfp (3210) 28 ppm, mono laser mfp (3220) 1. Ela hou-frame_220v ela hou-frame_110v 2. Main controller pba (3210) main controller pba (3220) 140n63400 ...

  • Page 348

    9-6 workcentre 3210/3220 multifunction printer service manual parts list parts list 2.0 cover assemblies 1 2 3 4 5 2-1 2-2 2-3 2-4 3-1 3-2 3-3 3-4 4-1 4-2 4-3 4-5 4-4 1-1 1-2 1-3 1-4 1-5 0 s3210mfp-092.

  • Page 349

    Workcentre 3210/3220 multifunction printer service manual 9-7 parts list parts list 2.0 cover assemblies id no. Name/description part number 0. Ela hou-cover 1. 1-1. 1-2. 1-3. 1-4. 1-5. Front cover assembly screw-taptite locker-latch push bracket-manual cover-manual cover-front 101n01440 2. 2-1. 2-2...

  • Page 350

    9-8 workcentre 3210/3220 multifunction printer service manual parts list parts list 3.0 middle cover assembly 0 7 11 10 8 9 1 6 4 5 5 3 2 s3210mfp-093.

  • Page 351

    Workcentre 3210/3220 multifunction printer service manual 9-9 parts list parts list 3.0 middle cover assembly id no. Name/description part number 0. Middle cover assembly 101n01444 1. Speaker 2. Stacker-rx large 3. Stacker-rx small 4. Ground-brush 5. Pmo-sub_m_stacker 6. Cover-middle 7. Cover-l_fax_...

  • Page 352

    9-10 workcentre 3210/3220 multifunction printer service manual parts list parts list 4.0 frame 0 1 2 3 4 4 5 6 6-16-2 7 8 9 10 11 12 13 1415 16 17 18 19 20 21 21-1 21-2 21-3 22 23 23 24 25 25 26 26-1 26-2 26-3 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 49 48 50 51 52 53 54 54-1 5...

  • Page 353

    Workcentre 3210/3220 multifunction printer service manual 9-11 parts list 0 1 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 75 80 81 82 83 84 85 86 87 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 102 103 104 105 106 107 108 109 110 111 112 113 114 75 s3210mfp-095.

  • Page 354

    9-12 workcentre 3210/3220 multifunction printer service manual parts list parts list 4.0 frame id no. Name/description part number 0. Ela hou-frame_110v ela hou-frame_220v 1. Frame-base 2. Ground-zenor 3. Zenor pba 140n63401 4. Pmo-locker cst 5. Main fan 127n07572 6. 6-1. 6-2. Hv contact ict shaft h...

  • Page 355

    Workcentre 3210/3220 multifunction printer service manual 9-13 parts list 28. Shaft-feed 29. Gear-feed dr 16 30. Ground-guide tr 31. Spring-ts 32. Cam-m-pick up 33. Ring-cs;id3,od3,t0.25,black,su 34. Exit idle gear 007n01630 35. Feed gear 007n01631 36. Bracket-feed 37. Pick up solenoid 121n01168 38....

  • Page 356

    9-14 workcentre 3210/3220 multifunction printer service manual parts list 66. Foot-ml80 67. Adjust-manual l 68. Adjust-manual r 69. Adjust rack-m-manual 71. Gear-rack_pinion 72. Feed actuator 120n00522 73. Duplex actuator 120n00521 74. Actuator spring 009n01653 75. Feed/paper empty sensor 130n01274 ...

  • Page 357

    Workcentre 3210/3220 multifunction printer service manual 9-15 parts list 102. Spring etc-guide deve 103. Pmo-plate guide deve_r 104. Spring tr 105. Bush-tr_l 106. Terminal spring tr 107. Pmo-bushing_tr(l) 108. Guide-holder_tr 109. Spring etc-es (guide holder tr) 110. Holder-transfer 111. Link cover...

  • Page 358

    9-16 workcentre 3210/3220 multifunction printer service manual parts list parts list 5.0 drive unit assembly 0 1 15 15 15 15 2 12 4 19 11 12 3 13 14 5 12 7 8 9 6 20 10 18 s3210mfp-096.

  • Page 359

    Workcentre 3210/3220 multifunction printer service manual 9-17 parts list parts list 5.0 drive unit assembly id no. Name/description part number 0. Drive unit assembly 007n01601 1. Bracket gear 2. Gear exit rdcn 61/28 3. Gear rdcn 83/40 4. Gear fuser dr in 61 5. Gear rdcn 89/55 6. Gear opc dr in 89 ...

  • Page 360

    9-18 workcentre 3210/3220 multifunction printer service manual parts list parts list 6.0 scan assembly 1 2 3 4 0 s3210mfp-097.

  • Page 361

    Workcentre 3210/3220 multifunction printer service manual 9-19 parts list parts list 6.0 scan assembly id no. Description part number 0. Ela hou-scan_high (3220) ela hou-scan_low (3210) 1. Cap-adf connector 2. Adf 022n02406 3. Platen assembly 090n00168 4. Ui assy (3220) ui assy (3210) 101n01438 101n...

  • Page 362

    9-20 workcentre 3210/3220 multifunction printer service manual parts list parts list 6.1 adf assembly 0 8 6 12 11 3 3 7 3 3 3 4 5 10 s3210mfp-098.

  • Page 363

    Workcentre 3210/3220 multifunction printer service manual 9-21 parts list parts list 6.1 adf assembly id no. Description part number 0. Adf platen cover hinge 022n02406 003n01051 3. Screw-taptite 4. Adf motor 127n07619 5. Lower adf 022n02407 6. Adf feeder assembly 130n01500 7. Upper adf 022n02408 8....

  • Page 364

    9-22 workcentre 3210/3220 multifunction printer service manual parts list parts list 6.2 platen cover 1 2 2 7 s3210mfp-220 6 6 3 5 8 5 4.

  • Page 365

    Workcentre 3210/3220 multifunction printer service manual 9-23 parts list parts list 6.2 platen cover id no. Description part number 1. Platen cover 022n02408 2. Platen cover hinge 003n01051 3. Feed idle shaft 006n01302 4. Adf feed roller 022n02312 5. Pinch roll 022n02014 6. Feed roll spring 009n014...

  • Page 366

    9-24 workcentre 3210/3220 multifunction printer service manual parts list parts list 6.3 platen assembly 1 1 3 2 1-7 1-2 1-6 1-11 1-8 1-3 1-5 1-9 1-1 1-10 1-10-16 1-10-15 1-10-13 1-10-2 1-10-3 1-10-9 1-10-4 1-10-10 1-10-6 1-10-17 1-10-7 1-10-5 1-10-14 1-10-8 1-10-11 1-10-12 2-6 2-5 2-4 2-2 2-1 2-2 2...

  • Page 367

    Workcentre 3210/3220 multifunction printer service manual 9-25 parts list parts list 6.3 platen assembly id no. Description part number 1. 1-1. 1-2. 1-3. 1-4. 1-5. 1-6. 1-7. 1-8. 1-9. Ela hou-scan lower_h screw-taptite harness-ope harness-adf lower flat cable holder-usb cover-scan lower cover-middle...

  • Page 368

    9-26 workcentre 3210/3220 multifunction printer service manual parts list parts list 6.4 ui assembly 14 5 2 10 3 12 13 11 9 6 8 4 7 1 s3210mfp-100

  • Page 369

    Workcentre 3210/3220 multifunction printer service manual 9-27 parts list parts list 6.4 ui assembly id no. Description part number 1. Ui assy (3220) ui assy (3210) 101n01438 101n01439 2. Cover-ope (3220) cover ope (3210) 3. Cover-window sf-530 4. Screw-taptite 5. Key-extra 6. Key-fax 7. Key-menu 8....

  • Page 370

    9-28 workcentre 3210/3220 multifunction printer service manual parts list parts list 7.0 cassette assembly 0 5 24 4 8 2 3 11 11 14 14-4 14-3 14-2 14-1 14-5 14-6 15 12 13 19 18 18 17 19 20 7 6 16 22 1 25 10 9 s3210mfp-103.

  • Page 371

    Workcentre 3210/3220 multifunction printer service manual 9-29 parts list parts list 7.0 cassette assembly id no. Name/description part number 0. Cassette assembly 050n00542 1. Frame-m cassette 2. Guide-m extension l2 3. Pmo extension small 4. Adjust-m cassette-r 5. Adjust-m cassette-l 6. Gear pinio...

  • Page 372

    9-30 workcentre 3210/3220 multifunction printer service manual parts list parts list 8.0 fuser 0 17 16 15 18 34 38 19 2 8 36 35 33 1 7 31 11 12 26 22 21 20 28 27 24 25 9 4 13 3 30 23 37 29 39 10 5 6 32 s3210mfp-102.

  • Page 373

    Workcentre 3210/3220 multifunction printer service manual 9-31 parts list parts list 8.0 fuser id no. Name/description part number 0. Fuser (110v) fuser (220v) 126n00330 126n00331 1. Cover fuser 2. Pmo roller upper dp 3. Roller idle 4. Iex shaft idle, f/up 5. Thermistor 130n01489 6. Screw taptite 7....

  • Page 374

    9-32 workcentre 3210/3220 multifunction printer service manual parts list parts list 9.0 duplex unit 0 17 18 16 16 18 17 19 15 13 14 20 2 3 1 4 4 12 12-1 12-2 12 12-1 12-2 5 6 10 11 7 8 9 s3210mfp-101.

  • Page 375

    Workcentre 3210/3220 multifunction printer service manual 9-33 parts list parts list 9.0 duplex unit id no. Name/description part number 0. Duplex unit 022n02410 1. Frame duplex base 2. Terminal gnd-dup l 3. Terminal gnd-dup s 4. Bush m feed, dup 5. Roller feed-dup2 6. Ring-c 7. Pulley m-18 dummy-du...

  • Page 376: Options

    9-34 workcentre 3210/3220 multifunction printer service manual parts list options parts list 10.0 optional feeder assembly 0 11 5 6 7 8 14 8 4 15 11-31 11-21 11-4 11-4 11-4 9 11-28 11-27 11-18 11-29 11-30 11-20 11-25 11-26 11-22 11-24 11-24 11-23 11-19 11-19 11-18 10-3 10-1 10-2 8 2 8 11-4 11-4 11-4...

  • Page 377

    Workcentre 3210/3220 multifunction printer service manual 9-35 parts list parts list 10.0 optional tray assembly id no. Name/description part number 0. Optional tray assembly 098n02204 1. Cassette assembly (tray) 050n00542 2. Cover front-scf 3. Cover right-scf 4. Cover left-scf 5. Cover rear-scf 6. ...

  • Page 378

    9-36 workcentre 3210/3220 multifunction printer service manual parts list 11. 11-1. 11-2. 11-3. 11-4. 11-5. 11-6. 11-7. 11-8. 11-9. 11-10. 11-11. 11-12. 11-13. 11-14. 11-15. 11-16. 11-17. 11-18. 11-19. 11-20. 11-21. 11-22. 11-23. 11-24. 11-25. 11-26. 11-27. 11-28. 11-29. 11-30. 11-31. Ela hou frame-...

  • Page 379

    Workcentre 3210/3220 multifunction printer service manual 9-37 parts list xerox supplies and accessories consumables and maintenance items parts list reference description part number pl1.0.11 transfer roller (50k) 022n02354 pl8.0.0 fuser - 110v (50k) 126n00330 fuser - 220v (50k) 126n00331 pl1.0.21 ...

  • Page 380

    9-38 workcentre 3210/3220 multifunction printer service manual parts list.

  • Page 381

    10 chapter wiring ■ component locator diagrams ■ plug/jack locators ■ system connections ■ wiring diagrams.

  • Page 382: Component Locator Diagrams

    10-2 workcentre 3210/3220 multifunction printer service manual wiring component locator diagrams this chapter contains the plug/jack designators, component locator diagrams, and wiring diagrams for the print engine, scanner, and adf. Component locator maps 1 through 3 indicate the location of key co...

  • Page 383

    Workcentre 3210/3220 multifunction printer service manual 10-3 wiring map 1 - circuit board locator a 11 12 13 14 15 16 17 18 19 20 21 22 23 24 10 b c d e f g h i j k l s3210mfp-111 adf control board power supply (smps) hvps main controller board control board adf interface board fax board usb board.

  • Page 384

    10-4 workcentre 3210/3220 multifunction printer service manual wiring map 2 - drive locator a 31 32 33 34 35 36 37 38 39 40 41 42 43 44 30 b c d e f g h i j k l s3210mfp-115 registration clutch pick up solenoid main motor assembly adf motor assembly scanner motor.

  • Page 385

    Workcentre 3210/3220 multifunction printer service manual 10-5 wiring map 3 - sensor locator a 71 72 73 74 75 76 77 78 79 80 81 82 83 84 70 b c d e f g h i j k l s3210mfp-117 adf exit sensor exit sensor outbin sensor interlock switch feed sensor paper empty sensor duplex registration sensor front co...

  • Page 386

    10-6 workcentre 3210/3220 multifunction printer service manual wiring map 4 - fan locator a 51 52 53 54 55 56 57 58 59 60 61 62 63 64 50 b c d e f g h i j k l s3210mfp-116 laser unit fan main fan power supply fan.

  • Page 387: Plug/jack Locators

    Workcentre 3210/3220 multifunction printer service manual 10-7 wiring plug/jack locators the plug/jack locator diagrams show the p/j locations within the printer. Use these illustrations to locate connections called out in the troubleshooting procedures presented in sections 3, 4, and 5. 1. Locate t...

  • Page 388

    10-8 workcentre 3210/3220 multifunction printer service manual wiring map 5 - main controller board cn12 cn14 cn16 cn2 cn20 cn18 cn10 cn9 cn4 cn17 cn7 cn22 cn15 cn21 cn11 cn8 cn3 cn5 cn6 cn13 cn19 cn25 s3210mfp-005 a 132 133 134 135 136 137 138 139 140 141 142 143 144 145 131 b c d e f g h i j k l.

  • Page 389

    Workcentre 3210/3220 multifunction printer service manual 10-9 wiring map 6 - hvps a 132 133 134 135 136 137 138 139 140 141 142 143 144 145 131 b c d e f g h i j k l s3210mfp-006 cn1 main controller board front cover open switch rear cover open switch thv varistor supply developer opc mhv.

  • Page 390

    10-10 workcentre 3210/3220 multifunction printer service manual wiring map 7 - power supply s3210mfp-007 a 132 133 134 135 136 137 138 139 140 141 142 143 144 145 131 b c d e f g h i j k l con1 ac inlet con2 fuser con3 main board.

  • Page 391

    Workcentre 3210/3220 multifunction printer service manual 10-11 wiring map 8 - left side harness a 132 133 134 135 136 137 138 139 140 141 142 143 144 145 131 b c d e f g h i j k l s3210mfp-079 cn26 cn27 cn28.

  • Page 392: System Connections

    10-12 workcentre 3210/3220 multifunction printer service manual wiring system connections main controller board cn7 cn18 laser unit power supply (smps) cn16 cn17 con3 con1 con2 ac inlet cn37 paper empty sensor cn39 paper feed sensor cn38 duplex registration sensor cn21 cn31 cn36 main motor main fan ...

  • Page 393: Wiring Diagrams

    Workcentre 3210/3220 multifunction printer service manual 10-13 wiring wiring diagrams notations used in the wiring diagrams the following table lists the symbols used in the wiring diagrams. Symbol description denotes a plug. Denotes a jack. Denotes pin yy and jack yy of the connector pxx and jxx. ...

  • Page 394

    10-14 workcentre 3210/3220 multifunction printer service manual wiring denotes the control and its outline in the board. Denotes a connection between parts with harness or wires, attached with signal name/ contents. Denotes the function, and logic value of the signal to operate the function (low: l,...

  • Page 395

    Workcentre 3210/3220 multifunction printer service manual 10-15 wiring denotes a photo sensor. Denotes an led. Denotes a safety interlock switch. Denotes an on-off switch (single-pole, single- throw switch). Denotes an on-off switch (temperature - normally close). Denotes an npn photo-transistor. I/...

  • Page 396

    10-16 workcentre 3210/3220 multifunction printer service manual wiring main controller board main controller board cn21 3 4 ndev_det +5vdc laser unit interlock switch cn13 1 2 3 cn37 3 2 1 gnd nsens_p_empty nsens_p_regi nsens_p_feed +3.3vdc +24vdc +5vdc +3.3vdc 11 +24vdc 12 regi_clutch fan_lsu regis...

  • Page 397

    Workcentre 3210/3220 multifunction printer service manual 10-17 wiring power and fuser main controller board cn16 cn17 +24vdc 1 thermistor fuser_therm1 2 1 2 1 2 1 2 s3210mfp-107 3 4 5 cn46 3 2 1 1 2 3 gnd nsens_p_exit +3.3vdc exit sensor con3 con1 power supply gnd gnd gnd 16 15 14 13 12 11 10 9 8 7...

  • Page 398

    10-18 workcentre 3210/3220 multifunction printer service manual wiring fax board and optional tray optional tray 2 feeder board cn8 cn1 1 2 3 cn57 3 2 1 gnd nsens_p_empty +3.3vdc +24vdc +3.3vdc 1 +24vdc 2 +24vdc pickup_clutch pick-up solenoid paper empty sensor cn55 tray 2 feed motor +24vdc m gnd 4 ...

  • Page 399

    Workcentre 3210/3220 multifunction printer service manual 10-19 wiring laser unit and i/o main controller board +3.3vdc +24vdc +5vdc s3210mfp-109 cn13 laser unit gnd hsync_1 nsh_lsu_1 gnd gnd vdo_1_n vdo_2_p nldon_lsu ld_power1 gnd nc rd- +3.3vac_ctr_tap +3.3vac_ctr_tap led1_power led2_power led1 le...

  • Page 400

    10-20 workcentre 3210/3220 multifunction printer service manual wiring adf and scanner main controller board cn16 +3.3vdc s3210mfp-110 con3 scanner control scanner motor afe_sig scan_control_1 gnd gnd cis_3.3v cis_12v cis_bled cis_gled cis_rled cis_offset cis_sp cis_clk 1 2 3 4 5 6 7 8 9 10 11 12 1 ...

  • Page 401: Contents...

    A appendix reference contents... ■ workcentre 3210/3220 menu map ■ tech mode menu map ■ acronyms and abbreviations.

  • Page 402

    A-2 workcentre 3210/3220 multifunction printer service manual reference workcentre 3210/3220 menu map s3210mfp-254 @ / . ‘ abc def ghi jkl mno pqrs tuv back status direct usb workcentre 3220 id card copy i menu & + - , wxyz address book redial / pause on hook dial ok copy feature copy setup system s...

  • Page 403: Tech Mode Menu Map

    Workcentre 3210/3220 multifunction printer service manual a-3 reference tech mode menu map s3210mfp-253 @ / . ‘ abc def ghi jkl mno pqrs tuv back status direct usb workcentre 3220 id card copy i menu & + - , wxyz address book redial / pause on hook dial ok data setup machine test report send level d...

  • Page 404: Acronyms and Abbreviations

    A-4 workcentre 3210/3220 multifunction printer service manual reference acronyms and abbreviations acronym description a3 paper size 297 millimeters (11.69 inches) x 420 millimeters (16.54 inches). A4 paper size 210 millimeters (8.27 inches) x 297 millimeters (11.69 inches). A5 paper size 148 millim...

  • Page 405

    Workcentre 3210/3220 multifunction printer service manual a-5 reference dram dynamic random access memory drv drive dup duplex dvm digital voltmeter eeprom electrically erasable programmable read-only memory emi electro magnetic interference ep electrophotographic epp enhanced parallel port eom end ...

  • Page 406

    A-6 workcentre 3210/3220 multifunction printer service manual reference lsu laser scanning unit lvps low-voltage power supply mb mega byte mhz mega hertz mm millimeters mot motor nvm non-volatile memory nvram non-volatile random access memory ohp overhead paper (transparency) opc organic photo condu...

  • Page 407: Index

    Workcentre 3210/3220 multifunction printer service manual i – 1 index a abbreviations, a-4 ac input connection, 1-5 requirements, 1-17 troubleshooting, 4-23 activity led, 1-6 adf, 2-9 components, 2-11 document jam error, 3-13 image defects, 5-3 image spots, 5-32 image streaks, 5-31 magnification err...

  • Page 408

    I – 2 workcentre 3210/3220 multifunction printer service manual drive unit assembly, 2-13 main motor, 2-13 main motor locked error, 3-8 operation, 2-13 part number, 9-5 removal, 8-98 wiring, 10-16 drum cleaning page, 5-38 dtmf level, 4-5 duplex actuator removal, 8-84 duplex unit, 2-8 drive, 2-13 dup...

  • Page 409

    Workcentre 3210/3220 multifunction printer service manual i – 3 fuser, 2-14 components, 2-14 drive, 2-13 error recovery, 2-34 errors, 3-7 exit sensor, 2-27 fan error, 3-8 ghosting image, 5-17 heat roller, 2-15 image defects, 5-10 jam, 4-14 life count, 1-10 location, 2-14 operation, 2-14 overheat pro...

  • Page 410

    I – 4 workcentre 3210/3220 multifunction printer service manual media envelopes, 1-22 supported types, 1-21 transparency type, 1-22 transport damage, 5-33 transport path, 2-3 memory, 1-9 access door, 1-5 clear all memory, 4-6 dram test, 4-7 options, 1-2 part number, 9-37 removal, 8-116 rom test, 4-8...

  • Page 411

    Workcentre 3210/3220 multifunction printer service manual i – 5 print cartridge cleaning, 7-3 components, 2-17 consumables, 1-11 crum, 2-17 drive, 2-13 drum cleaning page, 7-6 errors, 3-6 ghosting image, 5-15 jam in opc, 4-16 life count, 1-11 low toner, 5-4 non-xerox print cartridge, 1-23 opc drum c...

  • Page 412

    I – 6 workcentre 3210/3220 multifunction printer service manual resolutions, 1-14 scan speed, 1-14 shading test, 4-9 specifications, 1-14 wiring, 10-20 send level, 4-5 sensor exit, 2-27 feed, 2-27 front cover interlock, 2-28 out bin full, 2-28 paper empty, 2-27 serial number format, 9-2 location, 9-...

  • Page 413

    Workcentre 3210/3220 multifunction printer service manual i – 7 u ui assembly layout, 1-7 part number, 9-19 removal, 8-67 wiring, 10-20 ui pba part number, 9-27 removal, 8-115 usage report, 4-11 usb errors, 3-8 front port, 1-4 port settings, 4-7 port testing, 4-25 rear port, 1-5 wiring, 10-19 usb ho...

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    1-8 workcentre 3210/3220 multifunction printer service manual index.

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