Xerox Phaser 3320DN System Administrator Manual

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    Version 1.0 february 2012 xerox ® phaser 3320dn/3320dni system administrator guide.

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    ©2012 xerox corporation. Xerox® and xerox and design® are trademarks of xerox corporation in the united states and/or other countries. Document version 1.0: february 2012.

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    Xerox phaser 3320dn/3320dni system administrator guide 3 table of contents 1 introduction who should use this guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 machine overview. . . . . . . . . . . . . . . . . . . ...

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    Xerox phaser 3320dn/3320dni system administrator guide 4 unix - installing drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 setting up the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Xerox phaser 3320dn/3320dni system administrator guide 5 properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 machine settings . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Xerox phaser 3320dn/3320dni system administrator guide 6.

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    Xerox phaser 3320dn/3320dni system administrator guide 7 1 introduction welcome to the xerox phaser 3320dn/3320dni system administrator guide. This chapter includes: • who should use this guide? On page 8 • machine overview on page 9 • control panel overview on page 10

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    Who should use this guide? Xerox phaser 3320dn/3320dni system administrator guide 8 who should use this guide? This guide is intended for system administrators who need to install, setup and manage printers on their network. To use the procedures in this guide effectively, system administrators must...

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    Machine overview xerox phaser 3320dn/3320dni system administrator guide 9 machine overview the xerox phaser 3320dn/3320dni are environmentally friendly printing machines providing excellent quality and speed. The features and functions available on your machine depend on the model you have purchased...

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    Control panel overview xerox phaser 3320dn/3320dni system administrator guide 10 control panel overview display screen: displays the current machine status and prompts during an operation. Arrows: the up/down and left/right arrows are used to scroll through the options available in the selected menu...

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    Xerox phaser 3320dn/3320dni system administrator guide 11 2 machine connection this chapter shows you how to connect your machine to a network and configure the ethernet settings and includes: • machine parts and connection ports on page 12 • centreware internet services on page 18.

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    Machine parts and connection ports xerox phaser 3320dn/3320dni system administrator guide 12 machine parts and connection ports front view output tray paper tray 1 control panel bypass tray control board cover bypass tray extension front cover bypass tray width guides paper level indicator output tr...

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    Machine parts and connection ports xerox phaser 3320dn/3320dni system administrator guide 13 rear view initial connection the on/off switch, the power outlet and the network port are at the rear of the machine. Follow these steps to physically connect your machine to the network: 1. Connect the powe...

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    Machine parts and connection ports xerox phaser 3320dn/3320dni system administrator guide 14 installation wizard on initial power on the installation wizard runs: 1. The language menu displays. Press the arrow buttons to highlight the required language and press ok. 2. The metric default menu displa...

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    Machine parts and connection ports xerox phaser 3320dn/3320dni system administrator guide 15 the machine supports connectivity via a wireless only connection if required. Note if a wireless network is available, the phaser 3320dni will automatically configure wireless networking when powered on. The...

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    Machine parts and connection ports xerox phaser 3320dn/3320dni system administrator guide 16 2. Press the arrow buttons to highlight network setup and press ok. 3. Enter the administrator password using the arrow buttons. The default is 1111. Refer to entering a password: on page 14. 4. Use the arro...

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    Machine parts and connection ports xerox phaser 3320dn/3320dni system administrator guide 17 4. Holding the memory module by the edges, align the memory module on the slot at about a 30- degree tilt. Make sure that the notches of the module and the grooves on the slot fit each other. Note the notche...

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    Centreware internet services xerox phaser 3320dn/3320dni system administrator guide 18 centreware internet services centreware internet services (internet services) is the embedded http server application that resides in the machine. Internet services allows an administrator to change network and sy...

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    Centreware internet services xerox phaser 3320dn/3320dni system administrator guide 19 change the administrator password it is recommended that you change the default administrator password to a more secure password, so this xerox machine is not compromised. To change the administrator password: 1. ...

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    Centreware internet services xerox phaser 3320dn/3320dni system administrator guide 20 5. Click properties. 6. In the network settings link, select the wireless link. 7. The connection status shows the link status of the wireless connection. 8. The wireless settings area provides options to configur...

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    Centreware internet services xerox phaser 3320dn/3320dni system administrator guide 21 3. Select properties. 4. If prompted, enter the administrator user name (admin)and password (1111), and select login. Click properties. 5. In the network settings link select the general link. 6. Select one of the...

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    Centreware internet services xerox phaser 3320dn/3320dni system administrator guide 22.

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    Xerox phaser 3320dn/3320dni system administrator guide 23 3 network installation this chapter covers the following topics: • tcp/ip on page 24 • unix on page 29.

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    Tcp/ip xerox phaser 3320dn/3320dni system administrator guide 24 tcp/ip these instructions show you how to configure the following: • tcp/ip v4 and v6 • domain name • dns • zero configuration networking the machine supports tcp/ip versions 4 and 6. Ipv6 can be used instead of or in addition to ipv4....

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    Tcp/ip xerox phaser 3320dn/3320dni system administrator guide 25 dns configuration: 12. From the tcp/ip (ipv4) menu, press the arrow buttons to select static; press ok. 13. Press the arrow buttons to highlight primary dns; press ok. 14. Enter details for primary dns using the arrow buttons and press...

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    Tcp/ip xerox phaser 3320dn/3320dni system administrator guide 26 configure tcp/ip settings using internet services ipv4 1. At your workstation, open the web browser and enter the ip address of the machine in the address bar. 2. Press enter. 3. Select properties. 4. If prompted, enter the administrat...

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    Tcp/ip xerox phaser 3320dn/3320dni system administrator guide 27 6. In the network settings link select tcp/ipv6 from the directory tree. 7. Select the enabled checkbox to enable ipv6 protocol. 8. To set a manual address, select enable manual address and enter the address and prefix in the address/p...

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    Tcp/ip xerox phaser 3320dn/3320dni system administrator guide 28 ipv6: http://[xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx]:8080 2. Verify that the home page of internet services is displayed. The internet services installation process is now completed. Note: when your access to internet services is enc...

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    Unix xerox phaser 3320dn/3320dni system administrator guide 29 unix hp-ux client (version 10.X) hp-ux workstations require specific installation steps to communicate with the machine. The machine is a bsd-style unix printer, whereas hp-ux is a system v-style unix. Important: all unix commands are ca...

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    Unix xerox phaser 3320dn/3320dni system administrator guide 30 b. Remote system name: hostname. Where hostname is the machine hostname from the /etc/hosts file. C. Select remote printer is on a bsd system. D. Select ok to complete the form. 9. Select yes at the configure hp ux printers subpanel scre...

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    Unix xerox phaser 3320dn/3320dni system administrator guide 31 • gateway address for the machine. • host name for the machine. Procedure follow the steps in configure static ipv4 addressing at the machine on page 24 then return to this page. Configure the client 1. Add the machine printer host name ...

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    Unix xerox phaser 3320dn/3320dni system administrator guide 32 6. Enter exit to exit super user mode. 7. Test the queue created, by entering the command: lp -d queuename /etc/hosts. 8. Verify that the job prints at the machine. Sco sco unix workstations require specific installation steps to communi...

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    Unix xerox phaser 3320dn/3320dni system administrator guide 33 7. Select file: close this directory. 8. Select file: close this directory. 9. Select save in the warning confirmation window. 10. Enter exit to log out of root account. 11. Open unix window. Tty method 1. Enter su to access super user m...

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    Unix xerox phaser 3320dn/3320dni system administrator guide 34 8. In the add new printer screen enter a name for the printer. 9. Enter a location and description for the printer (optional). 10. Select continue. 11. In the machine menu, select internet printing protocol. 12. Select continue. 13. Ente...

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    Unix xerox phaser 3320dn/3320dni system administrator guide 35 4. The red hat linux print system manager will launch. 5. Select add. 6. The add a printer entry window will appear. 7. Select remote unix (lpd) queue. 8. Select ok. 9. The edit remote unix (lpd) queue entry window will appear. 10. Enter...

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    Unix xerox phaser 3320dn/3320dni system administrator guide 36 • linux operating system that supports printtool. Procedure follow the steps in configure static ipv4 addressing at the machine on page 24, then return to this page. Create the print queue 1. Open the lprngtool from the linux client. 2. ...

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    Xerox phaser 3320dn/3320dni system administrator guide 37 4 printer drivers this chapter explains how to install the printer drivers on your computer and covers the following topics: • overview on page 38 • windows - installing driver on page 39 • macintosh - installing driver on page 41 • linux - i...

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    Overview xerox phaser 3320dn/3320dni system administrator guide 38 overview the software and documentation cd is supplied with your machine. The machine supports the following operating systems: • windows • windows 2000 • windows xp • windows server 2003 • windows vista • windows server 2008 • windo...

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    Windows - installing driver xerox phaser 3320dn/3320dni system administrator guide 39 windows - installing driver you can install the printer software using the typical or the custom method. The steps below are recommended for most users who use a machine that is directly connected to a workstation....

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    Windows - installing driver xerox phaser 3320dn/3320dni system administrator guide 40 if the printer driver does not work if the printer driver does not work properly, uninstall the driver and reinstall it. For windows follow the steps below to uninstall the driver. 1. Make sure that the machine is ...

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    Macintosh - installing driver xerox phaser 3320dn/3320dni system administrator guide 41 macintosh - installing driver the software and documentation cd that came with your machine provides you with the driver files that allows you to use the cups driver or postscript driver (only available when you ...

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    Macintosh - installing driver xerox phaser 3320dn/3320dni system administrator guide 42 if the printer driver does not work properly uninstall the driver and reinstall it. Follow the steps below to uninstall the driver for macintosh. 1. Make sure that the machine is connected to your computer and po...

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    Linux - installing drivers xerox phaser 3320dn/3320dni system administrator guide 43 linux - installing drivers you need to download the linux software package from the xerox website to install the printer software. Procedure for installing the linux unified driver 1. Make sure that the machine is c...

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    Linux - installing drivers xerox phaser 3320dn/3320dni system administrator guide 44 4. Select the printer setting utility package and extract the package. 5. Select cdroot > linux > psu > install.Sh. If the printer driver does not work properly uninstall the driver and reinstall it. Follow the step...

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    Unix - installing drivers xerox phaser 3320dn/3320dni system administrator guide 45 unix - installing drivers unix printer drivers are located on the software and documentation cd delivered with your machine. To use the unix printer driver, you need to install the unix printer driver package first, ...

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    Unix - installing drivers xerox phaser 3320dn/3320dni system administrator guide 46 6. Type the ip address or dns name of the printer in the device textbox for network connected printers. On ibm aix with jetdirect queue type, only the dns name is possible. It is not possible to enter a numeric ip ad...

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    Sharing your machine locally xerox phaser 3320dn/3320dni system administrator guide 47 sharing your machine locally if a host computer is directly connected to the machine with a usb cable and is also connected to the local network environment, the client computer connected to the local network can ...

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    Sharing your machine locally xerox phaser 3320dn/3320dni system administrator guide 48 macintosh the following steps are for mac os x 10.5~10.6. Refer to mac help for other os versions. Host computer setup 1. Install your printer driver. Refer to macintosh - installing driver on page 41. 2. Open the...

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    Windows printing xerox phaser 3320dn/3320dni system administrator guide 49 windows printing lpr printing ensure print services for unix is enabled follow the relevant steps below that are specific to your operating system: windows xp 1. From your workstation, load the software and documentation cd i...

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    Windows printing xerox phaser 3320dn/3320dni system administrator guide 50 6. Select the next button. 7. Select the finish button. 8. Close the add/remove programs window. Windows vista 1. Select start > control panel > program and select programs and features. 2. Select turn windows features on and...

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    Windows printing xerox phaser 3320dn/3320dni system administrator guide 51 windows vista: a. Select add printer. Windows 7: a. Select add a printer. Windows 2008: a. Select add printer. 3. For: • windows 2000 - select local printer. • windows xp/2003/2008 - select local printer attached to this comp...

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    Windows printing xerox phaser 3320dn/3320dni system administrator guide 52 • share as: - for windows 2000. • share name - for windows xp/2003/vista/7. B. Enter details in the share name field. 22. Select the next button. 23. Enter a location name and comment if required. 24. Select the next button. ...

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    Windows printing xerox phaser 3320dn/3320dni system administrator guide 53 7. Select apply to save the changes. Install printer driver 1. Follow the steps below that are specific to your operating system: windows xp from your workstation: a. Select start. B. Select network connections. Windows 2000/...

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    Windows printing xerox phaser 3320dn/3320dni system administrator guide 54 10. To create an ipp printer, select connect to a printer on the internet.... 11. Type http:// followed by the printer's fully qualified domain name or ip address in the url field. The printer name can be either the host name...

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    Windows printing xerox phaser 3320dn/3320dni system administrator guide 55 usb printing information checklist before starting please ensure that the following items are available and/or the tasks have been performed: • a standard usb peripheral cable. • a workstation or laptop that supports usb conn...

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    Configure the windows printer driver xerox phaser 3320dn/3320dni system administrator guide 56 configure the windows printer driver manual printer driver configuration to configure the printer driver without using bi-directional communication: follow the steps below that are specific to your operati...

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    Configure the windows printer driver xerox phaser 3320dn/3320dni system administrator guide 57 6. Check the enable bidirectional support checkbox. Bi-directional communication automatically updates the printer driver with the printer's installed options. The driver’s printing preferences will report...

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    Apple mac xerox phaser 3320dn/3320dni system administrator guide 58 apple mac tcp/ip printing (osx) information checklist before starting please ensure that the following items are available and/or the tasks have been performed: • the tcp/ip settings must be correctly configured on the machine. • lo...

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    Apple mac xerox phaser 3320dn/3320dni system administrator guide 59 25. Select your printer model from the list. 26. Select add. The machine will appear in the printer list. 27. Select the printer and select show info. 28. Select installable options. 29. Select the options as installed on your machi...

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    Apple mac xerox phaser 3320dn/3320dni system administrator guide 60 • resolution - this option allows you to select the printing resolution. The higher the setting, the sharper the clarity of printed characters and graphics. The higher setting also may increase the time it takes to print a document....

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    Xerox phaser 3320dn/3320dni system administrator guide 61 5 security this chapter describes how to configure the security features for the machine. The following topics are mentioned in this chapter: • security settings on page 62 • machine digital certificate management on page 64 • snmp on page 69...

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    Security settings xerox phaser 3320dn/3320dni system administrator guide 62 security settings to prevent unauthorized changes to printer settings, ensure a login id and password is entered in the system administrator area. Administrator accounts 1. At your workstation, open the web browser and enter...

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    Security settings xerox phaser 3320dn/3320dni system administrator guide 63 2. Press enter. 3. Select properties. 4. If prompted, enter the administrator user name (admin)and password (1111), and select login. 5. Click properties. 6. In the security link on the left hand side select the system secur...

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    Machine digital certificate management xerox phaser 3320dn/3320dni system administrator guide 64 machine digital certificate management the following topics are covered in this section: • overview on page 64 • information checklist on page 64 • access the machine digital certificate management scree...

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    Machine digital certificate management xerox phaser 3320dn/3320dni system administrator guide 65 5. Click properties. 6. In the security link on the left hand side select the network security link. 7. Select the digital certificate link. The certificate management page displays. 8. Select add. Selec...

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    Machine digital certificate management xerox phaser 3320dn/3320dni system administrator guide 66 3. In the certificate information area: a. Enter a friendly name to identify the certificate b. Enter the required private password and confirm password. C. In the ca signed certificate area click browse...

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    Machine digital certificate management xerox phaser 3320dn/3320dni system administrator guide 67 b. In the certificate management list, select the certificate signing request (csr) you created in the previous step. Click edit. C. In the upload machine digital certificate area select browse. D. Brows...

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    Machine digital certificate management xerox phaser 3320dn/3320dni system administrator guide 68 12. Close your web browser and then access the internet services screen again. The security warning will display. Self-signed certificates cause browsers to display messages which question the trust of t...

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    Snmp xerox phaser 3320dn/3320dni system administrator guide 69 snmp snmp (simple network management protocol) settings can be configured via internet services. 1. At your workstation, open the web browser and enter the ip address of the machine in the address bar. 2. Press enter. 3. Select the prope...

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    Snmp xerox phaser 3320dn/3320dni system administrator guide 70 to delete community names or snmp traps 1. From the snmp page, in the community names or snmp traps area select the name or address you want to delete. 2. Select delete. 3. Select ok. Note changes made to the get or set community names f...

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    Snmpv3 xerox phaser 3320dn/3320dni system administrator guide 71 snmpv3 snmpv3 can be enabled to create an encrypted channel for secure machine management. 1. At your workstation, open the web browser and enter the ip address of the machine in the address bar. 2. Press enter. 3. Select the propertie...

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    Ip sec xerox phaser 3320dn/3320dni system administrator guide 72 ip sec ip sec (ip security) is comprised of the ip authentication header and ip encapsulating security payload protocols, that secure ip communications at the network layer of the protocol stack, using both authentication and data encr...

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    Ip filtering xerox phaser 3320dn/3320dni system administrator guide 73 ip filtering overview the ip filtering is a security feature that allows you to control access to internet services. Ip filtering allows you to prevent unauthorized access by tcp/ip (transmission control protocol/internet protoco...

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    Ip filtering xerox phaser 3320dn/3320dni system administrator guide 74 enable mac filtering 1. At your workstation, open the web browser and enter the ip address of the machine in the address bar. 2. Press enter. 3. Select the properties icon. 4. If prompted, enter the administrator user name (admin...

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    802.1x authentication xerox phaser 3320dn/3320dni system administrator guide 75 802.1x authentication this is the procedure to follow to install and setup 802.1x authentication: • overview on page 75 • information checklist on page 75 • enable 802.1x at the machine on page 75 overview the xerox mach...

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    802.1x authentication xerox phaser 3320dn/3320dni system administrator guide 76 • eap-mschapv2 • peap • eap-tls 8. Press ok. 9. Enter the user name using the arrow buttons and press ok. 10. Enter the password using the arrow buttons and press ok. 11. The screen will display saved and the machine wil...

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    Display network settings xerox phaser 3320dn/3320dni system administrator guide 77 display network settings the display network settings feature allows you to control the network information that displays on the machine control panel. 1. At your workstation, open the web browser and enter the ip add...

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    Display network settings xerox phaser 3320dn/3320dni system administrator guide 78.

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    Xerox phaser 3320dn/3320dni system administrator guide 79 6 centreware internet services this chapter explains how to enable and use the centreware internet services (internet services) feature of the machine. The following topics are covered in this chapter: • overview on page 80 • status on page 8...

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    Overview xerox phaser 3320dn/3320dni system administrator guide 80 overview internet services uses the embedded http server on the machine. This allows you to connect to the machine through a web browser, to configure or change machine settings. Enter the ip address of the machine in the url (univer...

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    Status xerox phaser 3320dn/3320dni system administrator guide 81 status the status page allows you to view any active alerts being displayed by the machine, and see the status of the print cartridge. The usage counters page allows you to view the number of impressions made by the machine. This page ...

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    Jobs xerox phaser 3320dn/3320dni system administrator guide 82 jobs the jobs tab is not present on the phaser 3320dn/3320dni unless ram disk is enabled. The job management page provides information about active, stored and secure print jobs. Click the links in the left hand menu to see your jobs. Th...

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    Print xerox phaser 3320dn/3320dni system administrator guide 83 print file download print-ready documents can be quickly and easily submitted for printing using the file download page. A print-ready document is a file that has been formatted and saved for printing from the application that created i...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 84 properties the properties tab allows you to configure machine settings, network settings and security information. You must be logged in as the administrator to view the properties pages. 1. At your workstation, open the web browse...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 85 setup 1. At your workstation, open the web browser and enter the ip address of the machine in the address bar. 2. Press enter. 3. Select the properties icon. 4. If prompted, enter the administrator user name (admin)and password (11...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 86 • select the required settingsfor 2-sided, n-up, skip the blank pages, and toner save. The simulator shows estimates for the co 2 , energy and paper savings. C. Click ok to save your changes. Input tray to access the input tray set...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 87 graphic to access the graphic settings: 1. In the machine settings link select the printer link. 2. Select graphic. 3. In the graphic area, from the following drop-down menus select the required settings: • resolution • darken text...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 88 4. Select apply to save the settings. Epson/ibm to access the epson/ibm settings: 1. In the machine settings link select the printer link. 2. Select epson/ibm. 3. In the epson/ibm area, select the required settings: • font • auto w...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 89 2. Press enter. 3. Select the properties icon. 4. If prompted, enter the administrator user name (admin)and password (1111), and select login. 5. Click properties. 6. In the machine settings link select the e-mail notification link...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 90 • restore default 1. At your workstation, open the web browser and enter the ip address of the machine in the address bar. 2. Press enter. 3. Select the properties icon. 4. If prompted, enter the administrator user name (admin)and ...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 91 slp the slp page allows you to configure the slp protocol (service location protocol) on the device. 1. In the network settings link select the slp link. 2. Select enable to enable the slp protocol. 3. Enter the required informatio...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 92 b. Enter the port number. The port field can have a value from 1 to 65535. The default port number is 25. C. Check the smtp requires authentication checkbox if your mail server requires the machine to log in. D. Enter details in th...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 93 • network security 1. At your workstation, open the web browser and enter the ip address of the machine in the address bar. 2. Press enter. 3. Select the properties icon. 4. If prompted, enter the administrator user name (admin)and...

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    Properties xerox phaser 3320dn/3320dni system administrator guide 94 • secure connection • snmpv3 • ip security • ipv4 filtering • ipv6 filtering • mac filtering • 802.1x • display network settings for instructions on how to configure the network security settings, refer to security settings on page...

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    Support xerox phaser 3320dn/3320dni system administrator guide 95 support the support tab provides details of the machine version information and allows you to perform a firmware upgrade. You can also configure contact information for the system administrator and xerox support information. The suppo...

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    Support xerox phaser 3320dn/3320dni system administrator guide 96 support links to view support links or to register your device on www.Xerox.Com: 1. At your workstation, open the web browser and enter the ip address of the machine in the address bar. 2. Press enter. 3. Select the support icon. 4. S...

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    Xerox phaser 3320dn/3320dni system administrator guide 97 7 software upgrade this chapter explains how to upgrade the machine software when requested by a xerox customer support centre representative and includes the following topics. • overview on page 98 • software upgrade using internet services ...

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    Overview xerox phaser 3320dn/3320dni system administrator guide 98 overview the software upgrade feature allows the customer to upgrade the machine software as requested by a xerox customer support centre representative, without needing a customer service representative to be present. When should i ...

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    Software upgrade using internet services xerox phaser 3320dn/3320dni system administrator guide 99 software upgrade using internet services note any jobs in the queue must be allowed to complete or be deleted before initiating a software upgrade. This procedure will prevent further jobs from being r...

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    Software upgrade using internet services xerox phaser 3320dn/3320dni system administrator guide 100 15. The file will be sent to the printer and will disable the printing functionality. The web browser will become inactive and you will not be able to access the machine via this method until the upgr...

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    Xerox phaser 3320dn/3320dni system administrator guide 101 8 troubleshooting this chapter contains procedures and actions to resolve problems you may encounter with your printer. • problem solving procedure on page 102 • printing on page 103 • connectivity on page 104.

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    Problem solving procedure xerox phaser 3320dn/3320dni system administrator guide 102 problem solving procedure this section enables you to identify the network-related machine problems. Use the following steps to identify and solve the problem. If the problem is not network related, refer to the use...

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    Printing xerox phaser 3320dn/3320dni system administrator guide 103 printing problem action i cannot print to the machine. 1. Ensure that there are no network connectivity problems with the xerox machine. 2. Print a test page from the xerox printer driver to the machine to verify connectivity. 3. En...

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    Connectivity xerox phaser 3320dn/3320dni system administrator guide 104 connectivity problem action the machine is not available on the network. Network connectivity 1. Print a configuration report at the machine to ensure that the network address information is correctly configured. See print a con...

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    Connectivity xerox phaser 3320dn/3320dni system administrator guide 105 incorrect ip address in certain situations you may find the machine is configured with an incorrect ip address or displays a network error. There are several possible causes of this: 1. When the machine boots up it discovers tha...

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    Connectivity xerox phaser 3320dn/3320dni system administrator guide 106.

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    Xerox phaser 3320dn/3320dni system administrator guide 107 appendix a management information base (mib) a mib (management information base) is a database of objects that can be accessed by a network management system. Xerox public mibs are located at: http://origin-download.Support.Xerox.Com/pub/dri...

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    Xerox phaser 3320dn/3320dni system administrator guide 108.

  • Page 109

    Xerox phaser 3320dn/3320dni system administrator guide 109 index numerics 802.1x enable, 75 overview, 75 a access cwis, 80 access internet services, 80 add the printer, 50 administrator access, 14 administrator accounts, 62 administrator password change, 19 appendix a, 107 apple mac, 58 tcp/ip insta...

  • Page 110

    Xerox phaser 3320dn/3320dni system administrator guide 110 initial connection, 13 install printer driver for raw tcp/ip / port 9100 (windows), 54 printer driver for tcp/ip (apple mac), 58 install printer driver, 50 installation wizard, 14 installing the printer setting utility, 43 installing the sma...

  • Page 111

    Xerox phaser 3320dn/3320dni system administrator guide 111 s sco, 32 security, 61 security @ xerox, 61 security settings, 62 self signed certificate, 65, 66 setup unix hp-ux client, 29 sco, 32 solaris 2.X, 30 sharing your machine locally, 47 smartpanel, 43, 45 snmpv3, 71 software upgrade, 97 overvie...

  • Page 112

    Xerox phaser 3320dn/3320dni system administrator guide 112.