1. DL manuals
  2. Xerox
  3. Printer
  4. Phaser 6000
  5. Service Manual

Xerox Phaser 6000 Service Manual

Summary of Phaser 6000

  • Page 1

    Phaser ® 6000/6010/6015 color laser printer/multi-funtion printer phaser ® 6000/6010 printer & workcentre 6015 mfp service manual xerox internal-use only.

  • Page 3

    Phaser ® 6000/6010 printer & workcentre 6015 mfp service manual warning the following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do...

  • Page 4

    Ii xerox internal use only phaser 6000/6010 and wc 6015 mfp prepared by: xerox corporation gpdg worldwide product training and information 26600 sw parkway wilsonville, or 97070 © 2011 by xerox corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the united state...

  • Page 5: 1 General Information

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only iii contents contents about this service manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Xiii manual organization . . . . . . ...

  • Page 6: 3 Error Messages and Codes

    Iv xerox internal use only phaser 6000/6010 and wc 6015 mfp contents media handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17 media path. . . . . . . . . . . . . . ...

  • Page 7

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only v contents error code troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24 adf jam . . . . . . . . . . . . . . . . . . . . ...

  • Page 8: 4 Troubleshooting

    Vi xerox internal use only phaser 6000/6010 and wc 6015 mfp contents waiting for continue key to be pressed after reloading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-79 misfeed jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Page 9: 5 Image Quality

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only vii contents control panel troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-65 printer does not come to a “ready” state . . . . ...

  • Page 10: 6 Adjustment and Calibration

    Viii xerox internal use only phaser 6000/6010 and wc 6015 mfp contents 6 adjustment and calibration color registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 perf...

  • Page 11

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only ix contents workcentre 6015 mfp covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-22 workcentre 6015 mfp top cover. . . . . . . . . . . ....

  • Page 12: 9 Parts List

    X xerox internal use only phaser 6000/6010 and wc 6015 mfp contents electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-101 phaser 6000/6010 control panel ...

  • Page 13: A Reference

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only xi contents phaser 6000/6010 wiring diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10 phaser 6000/6010 system wiring . . . . . . . . . . . . . . ....

  • Page 14

    Xii xerox internal use only phaser 6000/6010 and wc 6015 mfp contents.

  • Page 15: About This Service Manual

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only xiii about this service manual the phaser 6000/6010 and wc 6015 mfp service manual is the primary document used for repairing, maintaining, and troubleshooting the printers. Use this manual as your primary resource for understanding the operat...

  • Page 16: Manual Organization

    Xiv xerox internal use only phaser 6000/6010 and wc 6015 mfp manual organization the phaser 6000/6010 and wc 6015 mfp service manual contains these sections: introductory, safety, and regulatory information: this section contains important safety information and regulatory requirements. Chapter 1 - ...

  • Page 17

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only xv symbols marked on the product product terms caution: a personal injury hazard exists that may not be apparent. For example, a panel may cover the hazardous area. Danger: a personal injury hazard exists in the area where you see the sign. Ho...

  • Page 18: Power Safety Precautions

    Xvi xerox internal use only phaser 6000/6010 and wc 6015 mfp power safety precautions power source for 115 vac printers, do not apply more than 127 volts rms between the supply conductors or between either supply conductor and ground. For 230 vac printers, do not apply more than 254 volts rms betwee...

  • Page 19

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only xvii electrostatic discharge (esd) precautions some semiconductor components, and the respective sub-assemblies that contain them, are vulnerable to damage by electrostatic discharge (esd). These components include integrated circuits (ics), l...

  • Page 20: Service Safety Summary

    Xviii xerox internal use only phaser 6000/6010 and wc 6015 mfp service safety summary general guidelines for qualified service personnel only: refer also to the preceding “power safety precautions” on page xvi. Avoid servicing alone: do not perform internal service or adjustment of this product unle...

  • Page 21

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only xix battery a lithium battery is used on the image processor board. Warning there is a danger of a new battery exploding if it is incorrectly installed. Replace the battery with the same or equivalent type. Dispose the battery according to the...

  • Page 22

    Xx xerox internal use only phaser 6000/6010 and wc 6015 mfp servicing electrical components before starting any service procedure, switch the printer power off and unplug the power cord from the wall outlet. If you must service the printer with power applied, be aware of the potential for electrical...

  • Page 23: Regulatory

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only xxi regulatory xerox has tested this product to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this product in a typical office environment. United states (fcc regul...

  • Page 24

    Xxii xerox internal use only phaser 6000/6010 and wc 6015 mfp european union the ce mark applied to this product symbolizes xerox’s declaration of conformity with the following applicable directives of the european union as of the dates indicated: this product, if used properly in accordance with th...

  • Page 25

    1 chapter general information in the chapter.... • printer overview • printer configurations • parts of the printer • consumables • specifications.

  • Page 26: Printer Overview

    1-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information printer overview the xerox phaser phaser 6000/6010 and wc 6015 mfps have a led xerography color tandem print engine. These printers offers print speeds of 10-15 pages-per- minute (ppm), and resolutions up to 600 x 600 d...

  • Page 27: Printer Configurations

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-3 general information printer configurations the following tables list the configurations of the phaser 6000/6010 printers and the workcentre 6015 mfps. Phaser 6000/6010 printer configurations features phaser 6000b phaser 6010n processor spe...

  • Page 28: Parts Of The Printer

    1-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information parts of the printer front and side view phaser 6000/6010 item description item description 1 output tray 6 front cover 2 output tray extension 7 front cover handle 3 toner cartridges 8 bypass tray feeder guides (6010n ...

  • Page 29

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-5 general information workcentre 6015 mfp item description item description 1 bypass tray 9 document glass 2 feeder guides 10 led cleaning rod 3 platen cover 11 power switch 4 output tray 12 front cover 5 output tray extension 13 main paper ...

  • Page 30

    1-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information rear view phaser 6000/6010 printer item description 1 rear door 2 usb port 3 network port (6010n only) 4 power receptacle s6000-172 1 2 3 4.

  • Page 31

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-7 general information workcentre 6015 mfp item description item description 1 rear door 6 fuser levers 2 transfer roller 7 rear door latch 3 separator pad assembly 8 usb port 4 registration pinch roller 9 ethernet port (6015n/ni models only)...

  • Page 32

    1-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information control panel phaser 6000b control panel for more information on the 6000b control panel, see “phaser 6000b errors” on page 3-18. Item feature 1 load paper led 2 ready/data led 3 black toner led 4 cyan toner led 5 magen...

  • Page 33

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-9 general information phaser 6010n control panel item feature description 1 online led displays the online printer status. 2 back button move back to upper menu. 3 lcd indicates printer status, warnings, and error messages. 4 menu button whe...

  • Page 34

    1-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information workcentre 6015b color mfp control panel item feature (number) description 1 copy scan print move to the top of the copy menu. Move to the top of the scan menu. Move to the top of the print menu. 2 navigation/menu sele...

  • Page 35

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-11 general information workcentre 6015n/ni color mfp control panel item feature (number) description 1 direct address keys(8) press to quickly dial fax number s that are registered in the phone book. The first four entries are assigned to th...

  • Page 36

    1-12 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information 16 lcd indicates printer status, warnings, and error messages. 17 color mode button switch color mode (color/b&w) for copy and scan. 18 black and white/color indicator leds upper led indicates black and white mode. Low...

  • Page 37: Consumables

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-13 general information consumables the toner cartridges are the only consumables. The toner cartridge crum (customer replaceable unit meter) records toner usage data. Phaser 6000: when a toner cartridge reaches the end of estimated cartridge...

  • Page 38

    1-14 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information s6015-063 toner cartridges (c, m, y, k).

  • Page 39: Specifications

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-15 general information specifications printer specifications printer specifications characteristic specifications printing technology led xerography printer life 5 years from the start of use, or 30 kpv or more in a4 sef, or total number of ...

  • Page 40

    1-16 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information workcentre 6015b color mfp usb 2.0 ■ connector type: one type a, one type b ■ protocol: hi-speed usb 2.0 compatible workcentre 6015n color mfp usb 2.0 ■ connector type: one type a, one type b ■ protocol: hi-speed usb 2...

  • Page 41

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-17 general information copy specifications workcentre 6015b color mfp ■ main memory: 128 mb ■ flash rom: 16 mb workcentre 6015n color mfp workcentre 6015ni color mfp ■ main memory: 128 mb ■ flash rom: 16 mb ■ memory for fax: 2 mb copy specif...

  • Page 42

    1-18 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information scanning specifications black and white the following modes are available ■ text/photo (default) ■ photo ■ text image quality resolution workcentre 6015b color mfp workcentre 6015n/ni color mfp platen 600 x 600 600 x 6...

  • Page 43

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-19 general information lighten/darken 5 levels sharpness 3 levels image rotation 90, 180, 270 degrees auto exposure off, normal, higher(1), higher(2) file format tiff, jpeg, pdf resolution ■ twain: 75 x 75 dpi up to 4800 x 4800 dpi ■ wia: 75...

  • Page 44

    1-20 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information fax specifications (workcentre 6015n/ni color mfp) platen document setting reference position left rear corner as viewed from printer front. Document glass size 220 mm x 300 mm (8.66 in. X 11.8 in) (flat glass area) ad...

  • Page 45

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-21 general information compression method b/w: 1bit, jbig, mmr, mr, mh encoding color: not supported dm protection rejects junk fax polling receive auto, manual auto reduction rec on, off, and auto delayed start up to 23 hours and 59 minutes...

  • Page 46

    1-22 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information s6015-033 cmos image sensor 1 1 1 1 1 1 1 0 0 0 0 1 1 0 1 1 1 1 scanner scanning led original original black becomes 0, white 1 creating... Digital data image control circuit digital signal modem da conversion (modulat...

  • Page 47

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-23 general information environmental specifications environmental specifications characteristic specifications temperature and humidity operating 10° to 32° c (50° to 90° f) at 15% to 85% rh storage (packaged) -20° to 0° c (-4° to 32° f) at ...

  • Page 48

    1-24 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information electrical specifications electrical specifications characteristic specifications inrush current phaser 6000/6010 printer workcentre 6015 mfp maximum of 120 a within 10 msec (half cycle) or less maximum of 100 a within...

  • Page 49

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-25 general information image specifications note edge-to-edge printing is not available. Operating modes image area area definition specifications usable area (maximum paper size) 215.9 mm x 355.6 mm (8.5 inches x 14 inches) unprintable area...

  • Page 50

    1-26 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information warm up time the printer reaches the ready state within 36 seconds after power on, transition from low power to ready, and transition from sleep to ready. First print output time first print output time (fpot) is defin...

  • Page 51

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-27 general information first copy output time (workcentre 6015 mfp) first copy output time (fcot) is the time required for the printer to deliver the first sheet of paper after the user presses start. The following conditions are applied: • ...

  • Page 52

    1-28 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information physical dimensions and clearances phaser 6000/6010 printer dimensions and weight print engine specification height (output tray open) 294 mm (11.7 in.) width 394 mm (15.5 in.) depth (main paper tray open) 429.5 mm (16...

  • Page 53

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-29 general information workcentre 6015n/ni color mfp printer dimensions and weight print engine specification height (output tray open) 338 mm (13.31 in.) width 410 mm (16.14 in.) depth (main paper tray closed) 379 mm (14.92 in.) weight (ton...

  • Page 54

    1-30 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information mounting surface specifications the printer must not be tipped or tilted more than 1 degree, front to back and left to right. Failure to adhere to the specified mounting specification will void all guarantees of print-...

  • Page 55

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 1-31 general information media and tray specifications media recommended for use with this printer is known as standard paper. The feed performance, reliability, and print quality satisfy the specifications. The following table lists supported...

  • Page 56

    1-32 xerox internal use only phaser 6000/6010 and wc 6015 mfp general information adf specifications envelope - y y a. Inkjet printer paper cannot be used. Tray capacities tray quantity main paper tray 150 sheets plain paper, or 16.2 mm or less in height bypass tray 10 sheets plain paper, or 1 sheet...

  • Page 57

    2 chapter theory of operation in this chapter... • print process overview • media handling • major printer components • operation modes / consumables • control • main drive assembly.

  • Page 58: Print Process Overview

    2-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation print process overview the phaser 6000/6010 and wc 6015 mfps are led-based full-color xerographic printers operating on a tandem printing system that has four color-specific drum/developer sets for yellow, magenta, cyan...

  • Page 59

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-3 theory of operation paper image transfer belt xerographic developer assembly (y) development (c) charging (a) (1) xerographic assembly (d) primary transfer (drum belt) (b) (e) (2) fusing (g) neutralization xerographic developer assembly (m...

  • Page 60

    2-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation xerograhic components the location of the xerographic components and the media path are shown: y m c k : paper path eliminator [(7) neutralization] cleaning blade [(8) cleaning] fuser [(9) fusing] transfer roller [(6) s...

  • Page 61

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-5 theory of operation charging the drum surface is charged with negative electricity by discharging of the bias charge roller (bcr) while rotating at a constant speed. This process is performed in parallel for cyan, magenta, yellow, and blac...

  • Page 62

    2-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation exposure the exposure process forms an invisible electrostatic latent image on the negatively charged drum surface by illuminating it with the leds (light emitting diodes). This process is performed in parallel for yell...

  • Page 63

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-7 theory of operation s6000-057 photoreceptor : negative electric charge : positive electric charge conductor (led lights) (led lights) drum lph drum concept led lights electrostatic latent image electrostatic latent image potential on drum ...

  • Page 64

    2-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation development the development process makes a visible image appear on the drum surface by electrically attracting toner particles to the electrostatic latent image. This process is performed in parallel for yellow, magent...

  • Page 65

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-9 theory of operation development in the developer section, incoming toner is mixed with the existing developer (toner/carrier mixture) by the auger, and then supplied to the magnet roller located near the drum surface. The toner and carrier...

  • Page 66

    2-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation only the portions of the drum surface where the negative charge has decreased below that of the magnet roller (electrostatic latent image) attract the toner to form an image on the drum. Once the toner is deposited on ...

  • Page 67

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-11 theory of operation drum cleaning during cleaning, excess toner and charge is removed from the drum and bcr. • drum cleaning the excess toner that was not transferred to the transfer belt in the “primary transfer” process remains on the d...

  • Page 68

    2-12 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation secondary transfer in the secondary transfer process, the toner image completed on the surface of the transfer belt is transferred onto the print medium using the transfer roller. The print medium passes between the tr...

  • Page 69

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-13 theory of operation neutralization in the neutralization process, the charge on the paper is neutralized or eliminated by the eliminator. If the charge was not removed, the toner on the paper would spread over the surrounding metal surfac...

  • Page 70

    2-14 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation belt cleaning in the cleaning process, the toner and charge remaining on the transfer belt and the toner remaining on the transfer roller are removed after the toner image is transferred onto the print medium. • belt c...

  • Page 71

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-15 theory of operation fusing in the fusing process, toner is fixed onto the print medium by heat and pressure. • the toner particles are melted by the heat roller heated by the heat lamp, and fused onto the print medium by the pressure betw...

  • Page 72

    2-16 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation waste toner collection the waste toner collected in the cleaning process of each drum and the degraded developer ejected from each imaging unit are transported to the waste toner bottle in each toner cartridge via the ...

  • Page 73: Media Handling

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-17 theory of operation media handling media path multiple sheet feed prevention registration assembly ibt belt assembly fuser assembly exit roller in the fuser assembly top cover bypass motor drive / solenoid / feed roller multiple sheet fee...

  • Page 74

    2-18 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation media path components y m c k : paper transfer : paper sensors exit roll [fuser assy] heat roll [fuser assy] pressure belt [fuser assy] exit sensor [fuser assy] transfer roller rubber registration roller [regi assy] re...

  • Page 75

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-19 theory of operation feeding from the main paper tray when sheet feeding from the main paper tray starts, the feed roller rotates, driven by the main drive assembly and controlled by the feed solenoid, to feed the sheet to the position whe...

  • Page 76

    2-20 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation multiple sheet feed prevention the sheets in the tray are occasionally stuck together along the edges. The stuck sheets cause a multiple sheet feed or a jam. The sheets are fed by the feed roller to a position between ...

  • Page 77

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-21 theory of operation feeding from the bypass tray when feeding from the bypass tray starts, the feed roller rotates, driven by the main drive assembly and controlled by the feed solenoid, to feed the sheet to the position where it is nippe...

  • Page 78

    2-22 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation feeding in registration section the sheet fed out of the tray is forwarded to the registration section, driven by the main drive assembly and controlled by the registration clutch. When the sheet reaches the registrati...

  • Page 79

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-23 theory of operation lead-edge registration when a sheet is fed from the tray to the toner transfer section, the registration of the sheet may not be correctly maintained due to misalignment of lead edges in the tray. To avoid this problem...

  • Page 80

    2-24 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation transfer/fusing/exit when the sheet passes the registration section it then passes through the toner transfer position. There it is nipped between the transfer belt and the transfer roller that are driven by the main d...

  • Page 81: Major Printer Components

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-25 theory of operation major printer components in this section, major functional components of the printer are described with illustrations. These components are classified into the following functional blocks. • sensors • main paper tray •...

  • Page 82

    2-26 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation sensors the printer contains sensors of various types that perform a variety of functions. One group of sensors track media along the media path to detects jams. Other sensors detect the presence of the toner cartridge...

  • Page 83

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-27 theory of operation main paper tray major functions • side guides the side guides align the print media stack in the width direction by moving perpendicularly to the paper feeding direction. • tray extension the tray extension aligns the ...

  • Page 84

    2-28 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation paper feeder major functions • feed solenoid transmits the torque from the main drive assembly to the feed roller. See “main drive assembly” on page 2-68. • feed roller when the feed solenoid operates, the feed roller ...

  • Page 85

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-29 theory of operation • no paper sensor (6010n and workcentre 6015 mfp only) detects the presence/absence of sheets in the main paper tray or bypass tray based on the change of the actuator position. (no sheets: sensor beam is received.) no...

  • Page 86

    2-30 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation registration assembly major functions • registration sensor the registration sensor detects that the leading edge of the print medium has reached the registration section. No paper: sensor beam is blocked. • registrati...

  • Page 87

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-31 theory of operation to place the toner image at an appropriate position on the sheet, the timing of feeding from the registration assembly is adjusted by the duration for which the registration clutch operates. Registration pinch roller r...

  • Page 88

    2-32 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation process control sensors major functions • adc sensor measures the density of the toner patches on the belt at the window position before the secondary transfer, and converts it to a voltage value. This voltage value is...

  • Page 89

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-33 theory of operation led print head major functions • led print head (lph) an exposure device for creating an electrostatic latent image on the drum surface. One unit is provided for each of yellow, magenta, cyan, and black. • led board a ...

  • Page 90

    2-34 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation toner cartridge major functions • toner cartridge contains toner and a small amount of carrier. The black toner cartridge contains the waste toner bottle for storing waste toner. • crum connector the crum stores, reads...

  • Page 91

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-35 theory of operation xerographic assembly the xerograhic assembly contains the developers and transfer belt. Major functions • drum the drums are exposed to led light to create latent images for each of yellow, magenta, cyan, and black. • ...

  • Page 92

    2-36 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation • cleaning blade removes the toner remaining on the drum after the toner image is transferred to the print medium. • magnet roller the magnet roller contacts the drum to form the toner image on the drum surface. • auge...

  • Page 93

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-37 theory of operation • back up roller helps the toner particles migrate onto the transfer belt by retaining the belt at a position where it nearly contacts the print media during the second transfer process. See “secondary transfer” on pag...

  • Page 94

    2-38 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation major functions the fuser fixes the toner image onto the sheet by heat and pressure and guides the sheet into and out of the fixing position. • heat roller a metal roller that transfers heat to the sheet to fuse the to...

  • Page 95

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-39 theory of operation drive assemblies major functions • main drive assembly a motor for driving components such as mu drive assembly, feed drive assembly, and the fuser. • developer drive assembly an assembly to relay torque from the main ...

  • Page 96

    2-40 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation full color mode and b/w mode the full color mode uses the four colors of y, m, c, and k. The b/w mode uses k only. To deactivate the components for y, m, and c during b/w operation, the torque transmission route is cha...

  • Page 97

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-41 theory of operation • operation in b/w mode in b/w mode, the switching solenoid in the developer drive assembly disconnects the magnet rollers for ymc from the torque from the drive assembly. This allows only the k magnet roller to rotate...

  • Page 98

    2-42 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation electrical major functions • fan exhausts heat out of the printer. Front rear main fan main fan s6000-109.

  • Page 99

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-43 theory of operation • switches • power switch turns on/off the ac power to the printer. • rear interlock switch detects rear door position. Interrupts dc power to the printer (+24vdc) when the rear door is opened. • lvps supplies the ac p...

  • Page 100

    2-44 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation • control panel allows the user to view the printer status or execute operations via the lcd, led, and buttons. Front mcu fan main power switch interlock switch lvps hvps ip board led driver board control panel rear s6...

  • Page 101

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-45 theory of operation data flow the print data (electric signal) from the printer controller flows as shown in the following illustration before it is turned into a print. S6000-111 host (electric signal) electronic sub-system control board...

  • Page 102

    2-46 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation scanner the scanner assembly consists of the image input terminal (iit), and in the workcentre 6015n/ni color mfp models, an automatic document feeder (adf). Document scanning is performed by the carriage assembly in t...

  • Page 103

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-47 theory of operation data flow the image data from the document set on the iit or adf goes through the following components before it is printed at the engine section. Document ccd image sensor (scanner assembly) lph (led) drum (cru) contr...

  • Page 104

    2-48 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation major functional components of the image input terminal (iit) s6015-022 control panel assembly fax board ip board carriage motor scanner board scanner home position sensor carriage assembly usb board.

  • Page 105

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-49 theory of operation • workcentre 6015 mfp ip board the ip board is the print controller of the printer. The ip board connected to the mcu board controls the entire system (diagnostic, interface, image processing, etc.). • fax board the fa...

  • Page 106

    2-50 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation scanning control a cmos image sensor is used to read image data from the document. To ensure stabilized image reading, the cmos image sensor output is adjusted. Adjustment includes automatic gain control (agc) and auto...

  • Page 107

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-51 theory of operation scanning at the document glass while the carriage assembly in the iit moves, the led array illuminates the document, allowing the reflected image to be read by the cmos image sensor through the rod scope. The speed at ...

  • Page 108

    2-52 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation automatic document feeder (adf) scanning from the auto document feeder when the adf is used, scanning is performed by moving the original with the cmos image sensor fixed at one position. This is called constant veloci...

  • Page 109

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-53 theory of operation adf components the workcentre 6015n color mfp and workcentre 6015ni color mfp are configured with an adf. • document sensor a sensor that detects the presence or absence of a document on the adf document tray. • cover ...

  • Page 110

    2-54 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation completes feeding, the pickup assembly returns to its original position, hooking the document stopper follower onto the adf top cover to lock the document stopper again. • pinch roller assembly the pinch roller assembl...

  • Page 111

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-55 theory of operation if a jam occurs between the pinch roller assembly and the takeaway roller, it is hard to retrieve documents due to the high spring pressure of the pinch roller assembly. In order to retrieve jammed documents, open the ...

  • Page 112

    2-56 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation adf paper path media in the document tray is conveyed through the feed roller and takeaway roller. The sheet is nipped between the feed roller and the adf separator pad while feeding into the adf. Inside the adf, the s...

  • Page 113

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-57 theory of operation adf drive the torque of the adf motor is transferred to each document feeding roller as shown in the following diagrams. Adf motor feed gear deceleration [ name of moving parts ] adf top cover assembly [ takeaway rolle...

  • Page 114

    2-58 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation s6015-041 front gear shaft : indicates the engagement of gears. [ name of moving parts ] adf motor feed gear deceleration [ takeaway roller ] pickup gear deceleration [ exit roller ] [ feed roller ] takeaway roller gea...

  • Page 115

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-59 theory of operation fax fax overview a fax (abbreviation of facsimile) is a device that sends and receives image data using either an analog or a digital telephone line. The following describes the analog line system. The three basic unit...

  • Page 116

    2-60 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation scanner the scanner splits the image into a fine grid, then reads the brightness (white/black) of each cell. This operation is called scanning. The white/black information is converted to a digital signal: bright cells...

  • Page 117

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-61 theory of operation fax standards (itu-t recommendations) international fax standards (itu-t recommendations) include g1 to g4. G1 to g3 use analog telephone networks. G4 uses a digital telephone network (isdn). G3 is the standard current...

  • Page 118

    2-62 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation operation modes / consumables operation modes the printer can be operated in the following four modes: • printing mode the printer is printing. • ready mode the printer is ready for printing. • power saver mode 1 the p...

  • Page 119

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-63 theory of operation replacement timing of consumables when a consumable part is about to reach its replacement period, one of the following messages appears on the control panel: model led indicator/message meaning detection device 6000b ...

  • Page 120: Control

    2-64 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation control process control the parameters related to image formation must be corrected to stabilize printing. The control of the entire printing process including the parameter correction control is called process control...

  • Page 121

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-65 theory of operation toner density control the toner density must be kept constant to stabilize the print image quality. The control system for this purpose is called toner density control. 1. Icdc (image count dispense control) the quanti...

  • Page 122

    2-66 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation color registration control the printer uses a tandem system where the drums and developers are arranged respectively for yellow, magenta, cyan, and black colors. Since the four color- separated images are overlaid onto...

  • Page 123

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-67 theory of operation fuser control fuser temperature control to control the fuser temperature, the target temperature is set, and then the heat lamp is turned on/off so that the surface temperature of the heat roller satisfies the target v...

  • Page 124: Main Drive Assembly

    2-68 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation main drive assembly paper feed drive flow the torque of the main drive assembly is transmitted through the route shown in the following illustration. Motor drive assembly main motor gear pf1 gear pf2 [ name of moving p...

  • Page 125

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-69 theory of operation paper feed drive components s6000-126 front : indicates the engagement of gears [ name of moving parts ] motor drive main motor gear pf1 gear pf2 heat roller gear heat roller idler gear [ heat roller ] registration clu...

  • Page 126

    2-70 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation full color mode development drive flow motor drive main motor gear d1 gear d2 [ name of moving parts ] magnet gear (y) [ magnet roller (y) ] magnet idler gear (y) admix auger gear (y) auger gear (y) [ supply auger (y) ...

  • Page 127

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-71 theory of operation full color mode development drive components s6000-128 front : indicates the engagement of gears [ name of moving parts ] motor drive main motor gear d1 gear d2 magnet gear (y) magnet gear (m) magnet gear (c) magnet ge...

  • Page 128

    2-72 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation b/w mode development drive flow motor drive main motor gear d1 gear d2 [ name of moving parts ] s6000-129 magnet gear (k) [ magnet roll (k) ] magnet idler gear (k) admix auger gear (k) auger gear (k) [ auger supply (k)...

  • Page 129

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-73 theory of operation b/w mode development drive components s6000-130 front : indicates the engagement of gears. [ name of moving parts ] motor drive main motor gear d1 gear d2 magnet gear (k) xerographic developer (k) gear d6 (k) mu drive ...

  • Page 130

    2-74 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation drum, belt drive, and excess toner collecting drive flow motor drive main motor gear x1 [ name of moving parts ] idler gear x gear drv gear x2 idler gear x gear x2 mu drive xerographic developer (y) [ drum (y) ] [ drum...

  • Page 131

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-75 theory of operation drum, belt drive, and excess toner collecting drive components front s6000-132 : indicates the engagement of gears [ name of moving parts ] motor drive gear x1 gear idler x gear idler x drv gear gear x2 gear x2 gear x2...

  • Page 132

    2-76 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation toner dispenser (y, m, c, k) drive flow the torque of the toner dispenser drives the auger in the toner cartridge. Toner dispenser y and k drive flow dispenser dispense motor (y), (m) dispense motor (c), (k) idler gear...

  • Page 133

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-77 theory of operation toner dispenser y and k drive components front : indicates the engagement of gears [ name of moving parts ] toner cartridge (y) toner cartridge (m) toner cartridge (c) toner cartridge (k) [ dispense auger tn (y) ] [ au...

  • Page 134

    2-78 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation toner dispenser m and c drive flow dispenser dispense motor (y), (m) dispense motor (c), (k) idler gear 23 (m) idler gear 23 (c) s6000-135 [ name of moving parts ] [ dispense auger (m) ] [ dispense auger (c) ] [ cartri...

  • Page 135

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 2-79 theory of operation toner dispenser m and c drive components : indicates the engagement of gears [ name of moving parts ] toner cartridge (y) toner cartridge (m) toner cartridge (c) toner cartridge (k) idler gear 34 idler gear 34 idler ge...

  • Page 136

    2-80 xerox internal use only phaser 6000/6010 and wc 6015 mfp theory of operation.

  • Page 137

    3 chapter error messages and codes in this chapter... • introduction • printing the error history report • servicing instructions • messages, codes, and procedures • error code troubleshooting.

  • Page 138: Introduction

    3-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes introduction this chapter describes error messages and numeric codes displayed on the control panel or listed on the error history page. These error indications serve as the entry point into the troubleshooting pro...

  • Page 139

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-3 error messages and codes printing the error history report with the printer settings utility 1. From the start menu, select programs > xerox office printing >phaser 6000b/6010n > printer settings utility. 2. On the printer settings report ...

  • Page 140: Servicing Instructions

    3-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes servicing instructions the service checklist below is an overview of the path a service technician should take when servicing the printer. Step 1: identify the problem 1. Verify the reported problem does exist. 2. ...

  • Page 141

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-5 error messages and codes messages, codes, and procedures the error messages and codes generated by the printer’s operating system are the lead-in to the troubleshooting procedures that follow in subsequent pages. This section correlates th...

  • Page 142

    3-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes phaser 6010n and workcentre 6015 mfp errors the error message summary table lists possible errors, along with the corresponding code, and page reference for the corrective procedure. • the error code column lists t...

  • Page 143

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-7 error messages and codes 016-502 write flash error 016-502 system contact support if message returns when downloading, error is detected. 3-31 016-503 016-504 016-506 016-507 smtp error 016-50x scan job failure press ok an e-mail error has...

  • Page 144

    3-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes 016-766 smtp error 016-766 scan job failure press ok can not transfer completely. 3-40 016-767 address error 016-767 scan job failure press ok recipient address is invalid. 3-40 016-791 usb memory was removed. 016-...

  • Page 145

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-9 error messages and codes 017-981 report error 017-981 system job failure press ok fax report job fails to report file. 3-46 017-988 pcscan time out 017-988 scan job failure press ok time out at scan-to-application start. 3-45 017-990 displ...

  • Page 146

    3-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes 026-722 write protect 026-722 scan job failure press ok the usb memory is write-protected. 3-55 026-723 file path limit 026-723 scan job failure press ok cannot access the target file in the usb memory because the...

  • Page 147

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-11 error messages and codes 031-537 smb error 031-537 scan disk full error press ok smb server storage full. 3-59 031-555 smb error 031-555 scan login failed press ok detects smb link is broken. 3-60 031-556 smb error 031-556 scan write erro...

  • Page 148

    3-12 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes 031-584 ftp error 031-584 scan connect error press ok can't make directory. 3-63 031-585 ftp error 031-585 scan del command error press ok ftp delete command error is detected. 3-63 031-587 ftp error 031-587 scan ...

  • Page 149

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-13 error messages and codes 033-787 memory full 033-787 fax job failure press ok the calling table is full. 3-66 033-788 memory full 033-788 fax job failure press ok exceeds the memory capacity. 3-64 034-700 busy 034-700 fax job failure pres...

  • Page 150

    3-14 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes 062-790 confirm 062-790 deleted by limit press unable to continue due to copy limitation. 3-78 075-100 paper jam 075-100 printer jam at feed the registration sensor is not turned on within the specified time. 3-80...

  • Page 151

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-15 error messages and codes 092-310 check ctd unit 092-310 the ctd (adc) sensor has reached the cleaning time. 3-95 092-651 092-651 code:xxxxxxxx restart printer ctd (adc) sensor error is detected. 3-96 092-661 092-661 code:xxxxxxxx restart ...

  • Page 152

    3-16 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes 093-970 to 093-973 insert print cart. 093-97x printer insert x cartridge the indicated toner cartridge is not installed in the printer. If no toner cartridge has been installed in the printer, a warning is indicat...

  • Page 153

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-17 error messages and codes 116-350 network error restart printer error 116-350 restart printer network error 3-105 116-351 network error restart printer error 116-351 restart printer network error 3-105 116-352 network error restart printer...

  • Page 154

    3-18 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes phaser 6000b errors phaser 6000b control panel indicators item feature description 1 load paper ■ indicates non-paper notifications such as download, startup diagnostics, or other non-paper notifications. ■ flashi...

  • Page 155

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-19 error messages and codes phaser 6000b extended errors the following errors are initially indicated by illuminating the error led only. To identify which error is occurring, press and hold the ok button for more than 3 seconds to see an ad...

  • Page 156

    3-20 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes use the following table to identify the extended error. Note a “-” in the table indicates that the led is off after the error occurs. Phaser 6000b errors note print the error history report (page 3-2). Use the fol...

  • Page 157

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-21 error messages and codes orange - - orange - - - - - orange 016-744 3-35 orange - - orange - - - - - orange 016-745 3-35 - - - - - - - - - blinking orange 024-340 3-49 orange - orange orange orange orange - - - orange 024-360 3-50 - - - -...

  • Page 158

    3-22 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes - - - - - - - - - orange 092-310 3-95 - - - - - - - - - blinking orange 092-651 3-96 - - - - - - - - - blinking orange 092-661 3-97 + + + + + + + + + orange 092-910 3-95 + + + + + orange + + + + 093-423 3-98 + + +...

  • Page 159

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-23 error messages and codes - - - - - orange - - - orange 093-970 3-102 - - - - orange - - - - orange 093-971 3-102 - - - orange - - - - - orange 093-972 3-102 - - orange - - - - - - orange 093-973 3-102 - - - - - - - - - blinking orange 116...

  • Page 160: Error Code Troubleshooting

    3-24 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes error code troubleshooting adf jam there is a jam at the adf. Applicable error • 005-121: adf jam initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting refe...

  • Page 161

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-25 error messages and codes adf cover open the adf cover is open. Applicable error • 005-301: adf cover open initial actions • cycle printer power. • if the problem persists, use the following procedure. 8 replace the ip board (page 8-114). ...

  • Page 162

    3-26 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes main motor failure applicable error • 007-340: fuser error initial actions • cycle printer power. • if the problem persists, use the following procedure. 6 replace the adf (page 8-37). Does the error persist? Repl...

  • Page 163

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-27 error messages and codes fuser error the fuser has failed. Warning allow the fuser to cool before servicing the printer. Applicable error • 010-397: fuser error initial actions • reseat the fuser. • cycle printer power. • if the problem p...

  • Page 164

    3-28 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes ip memory check fail a memory error occurred. Applicable error • 016-315: ip ram r/w check fail • 016-317: ip rom check fail initial actions • cycle printer power. • if the problem persists, use the following proc...

  • Page 165

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-29 error messages and codes fax checksum error checksum error for fax parameter is detected. Applicable error • 016-323: fax checksum error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubl...

  • Page 166

    3-30 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes dram memory allocation error dram memory allocation error is detected. Applicable error • 016-372: dram memory allocation error initial actions • cycle printer power. • if the problem persists, use the following p...

  • Page 167

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-31 error messages and codes firmware errors the firmware download to the printer failed. Applicable error • 016-500: erase flash error • 016-501: write flash error • 016-502: verify flash error • 116-315: ram error • 116-317: controller erro...

  • Page 168

    3-32 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes e-mail error an e-mail error is detected. Applicable error • 016-503: smtp error • 016-504: pop error • 016-506: smtp login error • 016-507: smtp error initial actions • cycle printer power. • if the problem persi...

  • Page 169

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-33 error messages and codes checksum error checksum error for fax parameter is detected. Applicable error • 116-325: controller error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshoot...

  • Page 170

    3-34 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes nvram checksum error checksum is not right when nvram initialized. Applicable error • 116-335: checksum error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubles...

  • Page 171

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-35 error messages and codes download errors the system firmware file is corrupt or communications to the printer failed. Applicable error • 016-737: download id error • 016-741: download range error • 016-742: download header error • 016-743...

  • Page 172

    3-36 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes download error applicable error • 016-737: download id error • 016-741: download range error • 016-742: download header error • 016-743: download checksum error • 016-744: download format error • 016-745: download...

  • Page 173

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-37 error messages and codes pjl request error applicable error • 016-749: pjl request error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference table applicable parts wirin...

  • Page 174

    3-38 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes memory overflow the print job size exceeded memory. Applicable error • 016-718: memory overflow initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting refere...

  • Page 175

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-39 error messages and codes decode error a decode error is detected. Applicable error • 016-719: decode error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference table appl...

  • Page 176

    3-40 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes pdl error the 016-720 error is caused because there is something in the image that cannot be resolved by the driver. E-mail errors an e-mail error is detected. Applicable error • 016-764: connect error • 016-766: ...

  • Page 177

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-41 error messages and codes usb memory removal error usb memory is removed while memory reading job is being executed. Applicable error • 016-791: usb memory removal error • 016-795: file format error • 016-797: file read error initial actio...

  • Page 178

    3-42 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes invalid job invalid print job settings. Applicable error • 016-799: invalid job initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference table applic...

  • Page 179

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-43 error messages and codes wireless error applicable error • 016-920: wireless error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference table applicable parts wiring and ...

  • Page 180

    3-44 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes collate full the print job is too large. Applicable errors • 016-981: collate full initial actions • break the print job into 2 or more jobs. • cycle printer power. • if the problem persists, use the following pro...

  • Page 181

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-45 error messages and codes mail size limits error, pcscan time out, memory full applicable errors • 016-985: mail size limits error • 017-970: pcscan time out • 017-988: memory full initial actions • cycle printer power. • if the problem pe...

  • Page 182

    3-46 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes report file open/close error applicable errors • 017-980: report file open/close error • 017-981: report file error initial actions • cycle printer power. • if the problem persists, use the following procedure. Tr...

  • Page 183

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-47 error messages and codes wireless error a wireless error is detected. Applicable errors • 018-338: wireless error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference tab...

  • Page 184

    3-48 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes scanner calibration failure calibration of the scanner failed. Applicable error • 017-990: scanner calibration failure initial actions • cycle printer power. • if the problem persists, use the following procedure....

  • Page 185

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-49 error messages and codes firmware error 024-340 a firmware error has occurred. Applicable error • 024-340: firmware error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting refer...

  • Page 186

    3-50 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes download error mcu firmware download failure. Applicable error • 024-360: download mode initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference tabl...

  • Page 187

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-51 error messages and codes mcu comm error communication has failed between the mcu and ip boards. Applicable error • 024-371: mcu comm error initial actions • cycle printer power. • if the problem persists, use the following procedure. Trou...

  • Page 188

    3-52 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes paper size mismatch the size of paper in the main paper tray, or bypass tray, does not match the specified print size. Applicable error • 024-958: paper size match initial actions • check that the correct paper is...

  • Page 189

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-53 error messages and codes no suitable paper the main paper tray, or bypass tray, has run out of paper, or the size (or type) of paper does not match the specified print size (or type). Applicable error • 024-963: no suitable paper initial ...

  • Page 190

    3-54 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes usb memory full/usb memory write error a memory full error or usb memory write error occurred during a scan job. Applicable error • 026-720: usb memory full • 026-721: usb memory write error initial actions • chec...

  • Page 191

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-55 error messages and codes usb memory write protect error / file path limit error a communication error occurred during a scan job. Applicable error • 026-722: usb memory write error • 026-723: file path limit error initial actions • check ...

  • Page 192

    3-56 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes scan communication fail a communication error occurred during a scan job. Applicable error • 026-750: scan communication fail • 026-751: scan communication fail • 026-752: scan communication fail initial actions •...

  • Page 193

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-57 error messages and codes ipv6 duplicate duplicate ipv6 addresses detected upon startup. Applicable error • 027-446: ipv6 duplicate initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshoot...

  • Page 194

    3-58 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes ipv4 duplicate duplicate ipv4 addresses detected upon startup. Applicable error • 027-452: ipv4 duplicate troubleshooting procedure table step actions and questions yes no 1 at the printer’s control panel, press t...

  • Page 195

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-59 error messages and codes smb error a smb error is detected. Applicable error • 031-521: smb login error • 031-526: smb name resolve error • 031-530: smb path error • 031-533: smb file make error • 031-534: smb folder make error • 031-535:...

  • Page 196

    3-60 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes smb connection error a smb connection error occurred. Applicable error • 031-529: smb login failed • 031-555: smb connect error initial actions • cycle printer power. • if the problem persists, use the following p...

  • Page 197

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-61 error messages and codes ftp connection error a ftp connection error occurred. Applicable error • 031-571: ftp connect error • 031-578: ftp login error initial actions • cycle printer power. • if the problem persists, use the following pr...

  • Page 198

    3-62 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes ftp error a ftp link error is detected. Applicable error • 031-574: ftp name resolve error • 031-575: scan server address error • 031-576: ftp server not found • 031-578: scan login failed • 031-579: scan ftp path...

  • Page 199

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-63 error messages and codes ftp error a ftp error is detected. Applicable error • 031-584: scan connect error • 031-585: scan del command error • 031-587: scan rmd command error • 031-588: scan write error • 031-589: scan disk full error • 0...

  • Page 200

    3-64 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes memory error applicable error • 033-503: out of memory • 033-513: memory full • 033-788: communication error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troublesh...

  • Page 201

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-65 error messages and codes fax errors applicable error • 033-517: password error • 033-518: country is not set • 033-519: fax function is not set correctly initial actions • cycle printer power. • if the problem persists, use the following ...

  • Page 202

    3-66 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes memory full fax job failure the calling table is full. Applicable error • 033-787: memory full initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting referen...

  • Page 203

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-67 error messages and codes fax busy / no dial tone the number called is busy. Applicable error • 034-700: fax busy • 034-701: no dial tone initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubl...

  • Page 204

    3-68 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes communication error applicable error • 034-702: communication error (no answer error is detected) • 034-703: communication error (can’t make directory) • 034-704: communication error (ftp delete command error is d...

  • Page 205

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-69 error messages and codes rx communication errors applicable error • 034-750 to 034-768: communication error (rx communication error is detected) initial actions • cycle printer power. • if the problem persists, use the following procedure...

  • Page 206

    3-70 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes nvram error applicable error • 041-340: nvram error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference table applicable parts wiring and plug/j...

  • Page 207

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-71 error messages and codes motor error the main drive assembly has failed. Applicable error • 042-325: motor error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference tabl...

  • Page 208

    3-72 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes fan motor failure fan motor failure. Applicable error • 042-358: fan motor failure initial actions • cycle printer power. • if the problem persists, use the following procedure. 5 check the main drive harness cont...

  • Page 209

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-73 error messages and codes deve mode change failure applicable error • 042-372: deve mode change failure initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting procedure table step act...

  • Page 210

    3-74 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes troubleshooting procedure table step actions and questions yes no 1 check the p/j10 connector on the mcu board. Is p/j10 connected correctly? Go to step 2. Reseat the connector. Go to step 2. 2 does the error pers...

  • Page 211

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-75 error messages and codes lph failure applicable error • 061-370: lph failure initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference table applicable parts wiring and plug/j...

  • Page 212

    3-76 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes carriage motor error applicable error • 062-321: carriage motor error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference table applicable parts...

  • Page 213

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-77 error messages and codes scanner motor error applicable error • 062-322: scanner motor error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference table applicable parts w...

  • Page 214

    3-78 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes copy limit unable to continue due to copy limitation. Applicable error • 062-790: copy limit initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference...

  • Page 215

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-79 error messages and codes waiting for continue key to be pressed after reloading paper the printer is in manual duplex mode waiting for user interaction. Applicable error • 075-921: waiting for ok key to be pressed after reloading paper. I...

  • Page 216

    3-80 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes misfeed jam paper jam was detected at the main paper tray/bypass tray section of the printer. Applicable error • 075-100: misfeed jam initial actions • check the media path for obstructions or debris. • cycle prin...

  • Page 217

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-81 error messages and codes 4 enter diagnostic mode and run the regi sensor test(see page 4-11). You can also use ce diag tool to perform this test (see page a-9). Lift the main paper tray chute (pl3.3.3), does the number on the display chan...

  • Page 218

    3-82 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes 15 does the error still occur when printing? Go to step 16. Complete. 16 enter diagnostic mode and run the feed solenoid test. You can also use the ce diag tool to run this test (see page a-16). Does the feed sole...

  • Page 219

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-83 error messages and codes paper remain at regi paper stuck in the registration section (or main paper tray or bypass tray section) of the printer was detected. Applicable error • 077-100: paper remain at regi initial actions • check the me...

  • Page 220

    3-84 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes reg off jam the paper does not pass through the registration sensor within the specified time. Applicable error • 077-104: reg off jam initial actions • check the media path for obstructions or debris. • cycle pri...

  • Page 221

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-85 error messages and codes 4 enter diagnostic mode and run the regi sensor test (see page 4-11). You can also use the ce diag tool to run this test (see page a-9). Lift the main paper tray chute (pl3.3.3), does the number on the display inc...

  • Page 222

    3-86 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes exit on jam the paper does not reach the exit sensor within the specified time. Applicable error • 077-106: exit on jam initial actions • check the media path for obstructions or debris. • cycle printer power. • i...

  • Page 223

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-87 error messages and codes troubleshooting procedure table step actions and questions yes no 1 check the installation and operation of the registration roller and the registration pinch roller assembly. Are the registration roller and the r...

  • Page 224

    3-88 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes 12 does the error still occur when printing? Go to step 13. Complete. 13 disconnect p/j16 from the mcu board and p/j160 from the main drive assembly. Check the continuity of the cable. Is the cable damaged? Repair...

  • Page 225

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-89 error messages and codes exit off jam/exit off early jam the paper passed through the exit sensor earlier than the specified time, or did not pass through the exit sensor within the specified time. Applicable error • 077-108: exit off jam...

  • Page 226

    3-90 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes rear cover open a rear cover open error was detected. Applicable error • 077-304: rear cover open initial actions • open and close the rear door. • cycle printer power. • if the problem persists, use the following...

  • Page 227

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-91 error messages and codes 4 replace the lvps (page 8-119). Does the error still occur when printing? Replace the mcu board (page 8-121). Complete. Troubleshooting procedure table step actions and questions yes no.

  • Page 228

    3-92 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes exit jam paper remaining at the exit section of the printer was detected. Applicable error • 077-900: exit jam initial actions • check the media path for obstructions or debris. • cycle printer power. • if the pro...

  • Page 229

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-93 error messages and codes registration jam paper remaining at the registration section of the printer was detected. Applicable error • 077-901: remain registration jam initial actions • check the media path for obstructions or debris. • cy...

  • Page 230

    3-94 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes xero near life the xerographics assembly is approaching end of life. Applicable error • 091-402: xero near life initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubl...

  • Page 231

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-95 error messages and codes check unit adc sensor this message indicates that the adc sensor needs cleaning. Applicable errors • 092-310: adc sensor dustiness pre warning • 092-910: adc sensor dustiness initial actions • cycle printer power....

  • Page 232

    3-96 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes adc sensor error an adc sensor error is detected. Applicable error • 092-651: adc sensor error initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting referen...

  • Page 233

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-97 error messages and codes env sensor error an error occurred while reading the humidity sensor. Applicable error • 092-661: env sensor error initial actions • cycle printer power. • if the problem persists, use the following procedure trou...

  • Page 234

    3-98 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes x cru near life a low toner cartridge (c, m, y, or k) state was detected. Applicable error • 093-423: y cru near life • 093-424: m cru near life • 093-425: c cru near life • 093-426: x cru near life initial action...

  • Page 235

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-99 error messages and codes x toner low density the printer detects low density of toner in the indicated toner cartridge. Applicable error • 093-919: x toner low density • 093-920: x toner low density • 093-921: x toner low density • 093-92...

  • Page 236

    3-100 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes x cru life over the indicated toner cartridge has reached end of life. Applicable error • 009-360 to 009-363: replace toner cartridge now • 093-930 to 093-933: x cru life over initial actions • cycle printer powe...

  • Page 237

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-101 error messages and codes x toner comm fail toner crum (cmyk) communication error is detected. Applicable error • 093-950 • 093-951 • 093-952 • 093-925 initial actions • cycle printer power. • if the problem persists, use the following pr...

  • Page 238

    3-102 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes crum id error, x cru detached an unsupported toner cartridge (c, m, y, or k) is detected, or a no toner cartridge installed state was detected. Applicable error • 093-926: crum id error • 093-960: crum id error •...

  • Page 239

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-103 error messages and codes troubleshooting procedure table step actions and questions yes no 1 check that the toner cartridges installed in the printer are xerox cartridges. Are the toner cartridges installed in the printer xerox toner car...

  • Page 240

    3-104 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes insert print cartridge an unsupported toner cartridge (c, m, y, or k) is detected, or a no toner cartridge installed state was detected. Applicable error • 093-974 initial actions • cycle printer power. • if the ...

  • Page 241

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-105 error messages and codes ess error fatal on board network error. Applicable error • 116-314: mac address error • 116-350: network error • 116-351: network error • 116-352: network error initial actions • cycle printer power. • if the pro...

  • Page 242

    3-106 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes fax board modem error a fax board error is detected. Applicable error • 134-211 initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference table appli...

  • Page 243

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-107 error messages and codes asic failure asic failure. Applicable error • 124-333: asic failure initial actions • cycle printer power. • if the problem persists, use the following procedure. Troubleshooting reference table applicable parts ...

  • Page 244

    3-108 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes on board network fatal error fatal on board network error. Applicable error • 116-355: on board network fatal error initial actions • cycle printer power. • if the problem persists, use the following procedure. T...

  • Page 245

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-109 error messages and codes system usb port error system usb port error is detected. Applicable error • 116-210: system usb port error • 116-395: on board network fatal error initial actions • cycle printer power. • if the problem persists,...

  • Page 246

    3-110 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes system restart an internal ip board error occurred. Applicable errors initial actions • cycle printer power. • if the problem persists, use the following procedure. 062-360: system restart 117-344: system restart...

  • Page 247

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 3-111 error messages and codes xero life over the xerographics assembly is at end of life. Applicable error • 191-310: xero life over initial actions • cycle printer power. • if the problem persists, the printer is at the end of life and shoul...

  • Page 248

    3-112 xerox internal use only phaser 6000/6010 and wc 6015 mfp error messages and codes 2 replace the ip board (page 8-114). Does the error persist? Replace the mcu board (page 8-121). Complete. Troubleshooting procedure table step actions and questions yes no.

  • Page 249

    4 chapter troubleshooting in this chapter... • introduction • using phaser 6010n and workcentre 6015 mfp service diagnostics • phaser 6010n service diagnostics • workcentre 6015 mfp service diagnostics • control panel troubleshooting • abnormal noises • power supply troubleshooting.

  • Page 250: Introduction

    4-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting introduction this chapter covers service diagnostics, and troubleshooting procedures not associated with an error code or control panel error message. For troubleshooting problems associated with an error message, refer to ...

  • Page 251

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-3 troubleshooting display problems if the control panel displays only diamonds or is blank: 1. Turn off the printer, wait 10 seconds, then turn on the printer. 2. When tests complete, ready to print should appear on the display. If the probl...

  • Page 252

    4-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting scanning problems problem check/explanation scanner does not work. 1. Ensure that you place the document to be scanned face down from the document feeder glass, or face up in the adf. 2. There may not be enough available me...

  • Page 253

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-5 troubleshooting smear appears at the same location on the output when scanned using the document glass. Clean the document glass. Images are skewed. Ensure that the document is loaded straight in the adf or on the document glass. Diagonal ...

  • Page 254

    4-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting fax problems problem check/explanation some of the words on an incoming fax are stretched. The fax machine sending the fax had a temporary document jam. Have the fax resent. Lines appear on sent documents. Check the platen ...

  • Page 255

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-7 troubleshooting media-based problems 1. Check that the correct type of media is being used; for the correct media types and weights, refer to“media and tray specifications” on page 1-31. The customer should be using a quality laser printer...

  • Page 256

    4-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting skewed image 1. The image area is not parallel, skewed, with the sides of the page but the printer neither jams nor displays an error code. 2. Remove the tray and ensure the paper guides are set correctly. 3. Check that the...

  • Page 257

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-9 troubleshooting exit jams 1. Check that the correct type of media is being used; refer to “media and tray specifications” on page 1-31. 2. Ensure the printer is within its operating environmental specifications. 3. If media is showing exce...

  • Page 258

    4-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting using phaser 6010n and workcentre 6015 mfp service diagnostics the phaser 6010n and workcentre 6015 mfp printers have built-in diagnostics to test electromechanical components, display printer status, and provides some nvr...

  • Page 259

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-11 troubleshooting entering service diagnostics mode for phaser 6010n: 1. Turn the printer off. 2. Press and hold the up and down arrows simultaneously and turn the printer on. 3. Release the buttons when service mode and password appear on ...

  • Page 260

    4-12 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting phaser 6010n service diagnostics service diagnostics menu map scroll up scroll down accept the menu selection go up one level engine diag print info ess diag installation test print parameter exit mode all test coderom tes...

  • Page 261

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-13 troubleshooting phaser 6010n diagnostic test descriptions the table below lists the diagnostic tests available, the expected results, and a brief description of each test. If a test fails and displays an error code, use the troubleshootin...

  • Page 262

    4-14 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting engine diag tests for print engine components. Sensor test at the start, l - 0 is displayed. L changes to h and back to l while the counter increments when a sensor is turned on from off. Component tests: these tests check...

  • Page 263

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-15 troubleshooting motor test (continued) yellow toner motor magenta toner motor cyan toner motor black toner motor toner motors caution: when checking the toner motors, stop the test within 3 seconds. Executing this test for 3 seconds or lo...

  • Page 264

    4-16 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting print settings ■ ready ■ processing prints the configured settings. ■ serial no. ■ tone correction on/off ■ counter type ■ full color print count ■ color 1 print count ■ color 2 print count ■ b/w print count ■ total print ...

  • Page 265

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-17 troubleshooting copy counter mtob ■ ok? ■ processing ■ copied copies the values from master nvm to backup nvm on the ip board. ■ device-specific information called “personal info” in the first 128 byte ■ pv counter master ■ printer counte...

  • Page 266

    4-18 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting life counter name value these counter values are reference only. Do not use as the official value. M/c total pu 30000 m/c fc pv - deve roundtime k - deve roundtime ymc - xero roundtime - m/c disptime y - test lcd (phaser 6...

  • Page 267

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-19 troubleshooting m/c disptime m - m/c disptime c - m/c disptime k - m/c pixel y - m/c pixel m - m/c pixel c - lm/c pixel k - m/c coloremptybw - m/c custom start - m/c custom end - waste toner y - waste toner m - waste toner c - waste toner...

  • Page 268

    4-20 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting phaser 6010n sensor test procedures procedures for testing each iot sensor using service diagnostics. • no paper sensor • k mode sensor • exit sensor • registration sensor • interlock switch (cover open sensor) • y, m, c, ...

  • Page 269

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-21 troubleshooting no paper sensor 1. Enter service diagnostics (page 4-11). 2. Run the no paper test: engine diag > sensor test > no paper sensor. 3. Insert a sheet into the tray to check whether the sensor functions properly. 4. Confirm th...

  • Page 270

    4-22 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting color mode sensor 1. Remove the left side cover and main paper tray harness guide. 2. Enter service diagnostics (page 4-11). 3. Run the k mode test: engine diag > sensor test > k mode sensor. 4. Operate the actuator to che...

  • Page 271

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-23 troubleshooting exit sensor 1. Enter service diagnostics (page 4-11). 2. Run the exit sensor test: engine diag > sensor test > exit sensor. 3. Operate the actuator to check sensor function. 4. Confirm the number shown on the display incre...

  • Page 272

    4-24 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting registration sensor 1. Enter service diagnostics (page 4-11). 2. Open the rear door. 3. Run the registration sensor test: engine diag > sensor test > regi sensor. 4. Operate the actuator to check sensor function. 5. Confir...

  • Page 273

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-25 troubleshooting rear cover interlock 1. Enter service diagnostics (page 4-11). 2. Run the interlock switch test: engine diag > sensor test > cover open sensor. 3. Open and close the rear door to actuate the switch. 4. Confirm the number s...

  • Page 274

    4-26 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting phaser 6010n motor test procedures these tests check whether the digital output (do) components (motor, clutch and solenoid) operate. When the interlock is opened during a motor test the component stops. When a paper jam o...

  • Page 275

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-27 troubleshooting main motor 1. Enter service diagnostics (page 4-11). 2. Run the main motor (full) test: engine diag > motor test > main motor full. Caution when checking the motor, stop the test within 10 seconds. Executing a motor check ...

  • Page 276

    4-28 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting fan 1. Enter service diagnostics (page 4-11). 2. Run the fan (high) test: engine diag > motor test > fan high. Caution when checking the fan, stop the test within 10 seconds. Executing the fan test for 10 seconds or longer...

  • Page 277

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-29 troubleshooting registration clutch the registration roller rotates when the main motor (full) and the regi clutch tests are executed simultaneously. 1. Enter service diagnostics (page 4-11). 2. Open the rear door. 3. Close the rear door ...

  • Page 278

    4-30 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting feed solenoid the feed roller rotates when the main motor (full) and the feed solenoid tests are executed simultaneously. 1. Enter service diagnostics (page 4-11). 2. Remove the bypass tray. 3. Run the main motor full and ...

  • Page 279

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-31 troubleshooting k mode solenoid 1. Remove the left side cover and main paper tray harness guide. 2. Enter service diagnostics (page 4-11). 3. Run the color mode solenoid test: engine diag > motor test > k mode solenoid. 4. Check color mod...

  • Page 280

    4-32 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting workcentre 6015 mfp service diagnostics workcentre 6015 mfp service diagnostics menu map printer diagnostics iot diag print info test print regi parameter complete digital input digital output life print digital input digi...

  • Page 281

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-33 troubleshooting workcentre 6015 mfp diagnostic test descriptions the following table below lists the diagnostic tests available, the expected results, and a brief description of each test. If a test fails and displays an error code, use t...

  • Page 282

    4-34 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting test control panel (workcentre 6015 mfp) test description ess diag flashrom test ■ check ok ■ coderom error the checksum of the code area of rom is calculated, and compared to the valid checksum value stored in the corresp...

  • Page 283

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-35 troubleshooting light flash r/w test ■ check ok ■ flash error addr:0xcccccccc 0xaa > 0xbb this randomly tests the 8 mb of flash memory in 2mb sections. The memory to be tested is backed up before the test, and restored after the test is o...

  • Page 284

    4-36 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting crum m sensor (di-9) magenta crum sensor crum c sensor (di-a) cyan crum sensor crum k sensor (di-b) black crum sensor motor test these tests check operation of the electromechanical components. Press the ok button to run t...

  • Page 285

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-37 troubleshooting print info provides printer configuration and settings information. Config page ■ ready ■ processing prints version information. The configuration page contains: ■ optional products status ■ engine rom revision no. ■ mcu n...

  • Page 286

    4-38 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting test print ■ testpatasic[iot] prints the selected test print. For information on the test prints, see “workcentre 6015 mfp test prints” on page 5-38. ■ testpatlphy[iot] ■ testpatlphm[iot] ■ testpatlphc[iot] ■ testpatlphk[i...

  • Page 287

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-39 troubleshooting workcentre 6015 mfp print engine test procedures entering print engine diagnostics 1. Turn the printer off. 2. Press and hold the up and down arrow simultaneously and turn the printer on. 3. Release the buttons when ce mod...

  • Page 288

    4-40 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting flashrom test this test calculates the checksum of the code area of rom, and compares it with the valid checksum value stored in the corresponding chip beforehand. Dram test this test performs read/write/verify of the dram...

  • Page 289

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-41 troubleshooting usb test 2 this test checks whether wi-fi dongle enumeration passes. Op panel test this test starts with an lcd test. The following test patterns are displayed. Horizontal bar vertical bar checker pattern black display s60...

  • Page 290

    4-42 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting white display the pattern display is followed by a led check. The led check begins with the b/w led illuminated and works across the control panel illuminating leds in the following order: b/w, color, copy, scan, print, fa...

  • Page 291

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-43 troubleshooting workcentre 6015 mfp sensor test procedures the following digital input procedures test each print engine sensor using service diagnostics. When a paper jam occurs, or an error message or code is displayed, execute these te...

  • Page 292

    4-44 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting no paper sensor 1. Enter service diagnostics (page 4-11). 2. Use the up and down arrow buttons to select printer > iot diag > di-2. The lcd will display di-2 h 0. 3. Insert a sheet into the tray to check whether the sensor...

  • Page 293

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-45 troubleshooting color mode sensor 1. Remove the left side cover and main paper tray harness guide. 2. Enter service diagnostics (page 4-11). 3. Use the up and down arrow buttons to select printer > iot diag > di-3. 4. Operate the actuator...

  • Page 294

    4-46 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting exit sensor 1. Enter service diagnostics (page 4-11). 2. Use the up and down arrow buttons to select printer > iot diag > di-4. 3. Operate the actuator to check sensor function. 4. Confirm the number shown on the display i...

  • Page 295

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-47 troubleshooting registration sensor 1. Enter service diagnostics (page 4-11). 2. Open the rear door. 3. Use the up and down arrow buttons to select printer > iot diag > di-5. 4. Operate the actuator to check sensor function. 5. Confirm th...

  • Page 296

    4-48 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting rear cover interlock 1. Enter service diagnostics (page 4-11). 2. Use the up and down arrow buttons to select printer > iot diag > digital input > di-7. 3. Open and close the rear door to actuate the switch. 4. Confirm the...

  • Page 297

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-49 troubleshooting crum y/m/c/k 1. Enter service diagnostics (page 4-11). 2. Open the toner door. 3. Use the up and down arrow buttons to select printer > iot diag > di-x, where x is the code for the crum to test. • crum y: di-8 • crum m: di...

  • Page 298

    4-50 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting workcentre 6015 mfp motor test procedures these tests check whether the digital output (do) components (motors, clutch, and solenoids) operate. When the interlock switch is opened during a motor test, the component stops. ...

  • Page 299

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-51 troubleshooting main motor 1. Enter service diagnostics (page 4-11). 2. Use the up and down arrow buttons to select printer > iot diag > digital output > do-0. Caution when checking the motor, stop the test within 10 seconds. Executing a ...

  • Page 300

    4-52 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting fan 1. Enter service diagnostics (page 4-11). 2. Use the up and down arrow buttons to select printer > iot diag > digital output > do-4. Caution when checking the fan, stop the test within 10 seconds. Executing the fan tes...

  • Page 301

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-53 troubleshooting registration clutch the registration roller rotates when the main motor (full) and the regi clutch tests are executed simultaneously. 1. Enter service diagnostics (page 4-11). 2. Open the rear door. 3. Close the rear door ...

  • Page 302

    4-54 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting feed solenoid the feed roller rotates when the do-0 (main motor) and the do-9 (feed solenoid) tests are executed simultaneously. 1. Enter service diagnostics (page 4-11). 2. Remove the bypass tray. 3. Run the main motor fu...

  • Page 303

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-55 troubleshooting k mode solenoid 1. Remove the left side cover and main paper tray harness guide. 2. Enter service diagnostics (page 4-11). 3. Run the k mode solenoid test: printer > iot diag > digital output > do-b. 4. Check k mode soleno...

  • Page 304

    4-56 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting y/m/c/k toner motor 1. Remove the left side cover and main paper tray harness guide. 2. Enter service diagnostics (page 4-11). 3. Run the color mode solenoid test: printer > iot diag > digital output > do- x, where x is on...

  • Page 305

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-57 troubleshooting workcentre 6015 mfp fax/scanner diagnostic test descriptions test control panel (workcentre 6015n/ni color mfp) description information tests fax and scanner components. Scan counter fb: 0x00000000 adf: 0x00000000 displays...

  • Page 306

    4-58 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting ring detection freq range @ on period -- upper bound 27~85 hz freq range @ on period -- lower bound 13~20 hz minimum on time 0: 100 ms, 1: 110 ms, 2: 120 ms, 3: 130 ms, 4: 140 ms, 5: 150 ms, 6: 160 ms, 7: 170 ms, 8: 180 ms...

  • Page 307

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-59 troubleshooting rx power rx call detection level 0: -36 db, 1: -37 db, 2: -38 db, 3: -39 db, 4: -40 db, 5: -41 db, 6: -42 db, 7: -43 db, 8: -44 db, 9: -45 db, 10: -46 db, 11: -47 db, 12: -48 db tx power tx cable equalizer 0: 0 db, 1: 2 db...

  • Page 308

    4-60 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting workcentre 6015 mfp fax/scanner diagnostic test procedures procedures for testing each iit component using service diagnostics. Enter fax scanner diagnostic 1. Turn the printer off. 2. Press and hold the up and down arrow ...

  • Page 309

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-61 troubleshooting scanner maintenance white balance this menu item reports the result of white balance which is performed when powering up. Registration param this menu item adjusts registration parameters of the scanner. Auto registration ...

  • Page 310

    4-62 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting parameter (6015n/ni) parameter menu value/options pulse dialing enable pulse dialing a 0: disable, 1: enable pulse dial make/break ratio 0: 30% / 70%, 1: 32% / 68% 2: 33% / 67%, 3: 36% / 64% 4: 38% / 62%, 5: 39% / 61%, 6: ...

  • Page 311

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-63 troubleshooting busy tone detection enable busy tone detection 0: disable, 1: enable on duration (max duration) 0~80 (10 ms) on duration (min duration) 0~30 (10 ms) off duration (max duration) 0~80 (10 ms) off duration (min duration) 0~30...

  • Page 312

    4-64 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting backup data all clear: clears all of the backup data. User & system clear: clears the stored document data, the address information, the communication management data, and the history. Initializes the system data. System d...

  • Page 313

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-65 troubleshooting control panel troubleshooting printer does not come to a “ready” state 1. Reseat connectors on the image processor board. 2. Refer to “dc power troubleshooting” on page 4-68. 3. Replace the control panel (page 8-101 for ph...

  • Page 314: Abnormal Noises

    4-66 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting abnormal noises electrical noise initial actions • cycle printer power. • if the problem persists, follow the procedure below. Troubleshooting procedure table step actions and questions yes no 1 are there any other electri...

  • Page 315

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 4-67 troubleshooting power supply troubleshooting ac power troubleshooting initial actions • cycle printer power. • if the problem persists, follow the procedure below. Troubleshooting procedure table step actions and questions yes no 1 when t...

  • Page 316

    4-68 xerox internal use only phaser 6000/6010 and wc 6015 mfp troubleshooting dc power troubleshooting initial actions • cycle printer power. • if the problem persists, follow the procedure below. Troubleshooting procedure table step actions and questions yes no 1 when the printer is turned on, can ...

  • Page 317

    5 chapter image quality in this chapter... • image quality overview • checklist before troubleshooting print-quality • print-quality troubleshooting • test prints • image specifications.

  • Page 318: Image Quality Overview

    5-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality image quality overview image-quality defects can be attributed to printer components, consumables, media, internal software, external software applications, and environmental conditions. To successfully troubleshoot print-qua...

  • Page 319

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-3 image quality repeating defects checklist before troubleshooting print-quality check printer condition toner low toner can cause print-quality problems, such as fading, streaking, white lines, or dropouts. Print a small document from diffe...

  • Page 320

    5-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality symptom checklist based on the observed defect, check the following items prior to performing troubleshooting. These actions may help resolve the problem without troubleshooting the printer. Light print a. The toner may be to...

  • Page 321

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-5 image quality toner smears a. If you are printing on an uneven print surface, change the paper type setting in the printer driver. B. Verify that the paper is within the printer specifications. C. Adjust the fuser temperature. Spots on pag...

  • Page 322

    5-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality pitched color dots check the remaining amount of the toner cartridge. Vertical blank lines clean the inside of the printer. Ghosting a. Verify that the correct print media is being used. B. The print media surface may be unev...

  • Page 323

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-7 image quality background contamination there is toner contamination on all or most of the page. Operate the dispense motor (y, m, c or k) for the color in which the problem lies. Bead-carry-out small spots are scattered over the page. If t...

  • Page 324

    5-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality streaks on page the toner may be low. Change the toner cartridge(s). Auger mark diagonal marks of non-uniform density in halftone areas. A. The toner may be low. Change the toner cartridge(s). B. Operate the dispense motor (y...

  • Page 325

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-9 image quality incorrect margins make sure the margins are set correctly in the software application. Color out of alignment note this problem can occur after installing a new black toner cartridge if the imaging unit has not been cleaned. ...

  • Page 326

    5-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality damaged media a. Verify that the correct print media is being used. B. Check for foreign materials around the main paper tray and registration sections. Horizontal streaks the toner may be low. Change the toner cartridge(s)....

  • Page 327

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-11 image quality part or all the page prints in cyan, magenta, yellow, or black. Check the toner cartridges to make sure they are installed correctly. Print-quality troubleshooting the troubleshooting flow is as follows: partial band slide t...

  • Page 328

    5-12 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality print-quality defect definitions the following table lists the print-quality defect corrective procedure, their definition, and the page where each procedure is provided. Defect description go to light or undertone print the...

  • Page 329

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-13 image quality light or undertone print the overall image density is too light in all colors. Initial actions • check that the media settings match the media in use. • check that the media is dry and in good condition. Troubleshooting refe...

  • Page 330

    5-14 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality troubleshooting procedure table step actions and questions yes no 1 check toner motor function. Put the printer in diagnostic mode and select phaser 6010n: engine diag > motor test > yellow/ magenta/cyan/black toner motor wo...

  • Page 331

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-15 image quality blank print the entire image area is blank. Initial actions • ensure there is no debris in the transfer path. Troubleshooting reference table applicable parts example print ■ transfer roller, pl1.1.9 troubleshooting procedur...

  • Page 332

    5-16 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality black print part of the image is black or the entire image is black. Initial actions • check the media path. • ensure there is no debris on the transfer path. Troubleshooting reference table applicable parts example print tr...

  • Page 333

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-17 image quality toner smears there are faded or completely non-printed lines along the page in the direction of the paper travel from the leading edge to the trailing edge. Initial actions • check the media path. • ensure there is no debris...

  • Page 334

    5-18 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality random spots there are spots of toner randomly scattered across the page. Initial actions • check the paper transfer path. • ensure there is no debris on the transfer path. Troubleshooting reference table applicable parts ex...

  • Page 335

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-19 image quality streaks streaks appear on the output. Initial actions • check the paper transfer path. • ensure there is no debris on the transfer path. Troubleshooting reference table applicable parts example print ■ transfer roller, pl1.1...

  • Page 336

    5-20 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality pitched color dots there are recurring color dots on the page. Initial actions • check the paper transfer path. • ensure there is no debris on the transfer path. Troubleshooting reference table applicable parts example print...

  • Page 337

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-21 image quality vertical blank lines there are faded or completely non-printed lines along the page in the direction of the paper travel from the leading edge to the trailing edge. Initial actions • clean the led windows. See “cleaning the ...

  • Page 338

    5-22 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality residual image or ghosting there are faint, ghostly images appearing on the page. The images may be either from a previous page or from the page currently being printed. Initial actions • check the paper transfer path. • ens...

  • Page 339

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-23 image quality jagged characters characters have fuzzy edges. Initial actions • check the paper transfer path. • ensure there is no debris on the transfer path. Troubleshooting reference table applicable parts example print ■ image process...

  • Page 340

    5-24 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality horizontal band, voids, or streaks there are areas of the image that are extremely light or are missing entirely. These missing areas form wide bands which cover a wide area horizontally, perpendicular to the paper feed dire...

  • Page 341

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-25 image quality auger mark diagonal marks of non-uniform density in half tone areas appear on the image. Initial actions • ensure there is no debris on the transfer path. Troubleshooting reference table applicable parts example print ■ tran...

  • Page 342

    5-26 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality damaged media paper comes out from the printer wrinkled, folded, or worn-out. Initial actions • check the paper transfer path. • ensure there is no debris on the transfer path. • if feeding through the manual feed slot, try ...

  • Page 343

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-27 image quality 4 check the registration roller and the registration pinch roller for rotation. Using the control panel: put the printer in diagnostic mode (see page 4-10) and select ■ phaser 6010n: scroll to engine diag > motor test > regi...

  • Page 344

    5-28 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality image not centered the image is not centered on the page. Initial actions • verify that the paper guides are set correctly. • if feeding from the bypass tray, try feeding from main paper tray. 10 replace the feed roller and ...

  • Page 345

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-29 image quality troubleshooting procedure table step actions and questions yes no 1 check the registration roller and the registration pinch roller for rotation. Using the control panel: put the printer in diagnostic mode (see page 4-10) an...

  • Page 346

    5-30 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality 6 inspect the registration roller and the registration pinch roller for wear or damage. Is either part worn or damaged? Replace the registration roller (page 8-61) or the registration pinch roller (page 8-57), then go to ste...

  • Page 347

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-31 image quality color registration color registration is out of alignment. Initial actions • if feeding through the bypass tray, try feeding from main paper tray. Troubleshooting reference table applicable parts example print troubleshootin...

  • Page 348

    5-32 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality skew the image is not parallel with both sides of the paper. Initial actions • verify that the paper guides are set correctly. • ensure there is no debris on the media path. • if feeding through the manual feed slot, try fee...

  • Page 349

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-33 image quality troubleshooting procedure table step actions and questions yes no 1 check the registration roller and the registration pinch roller for rotation. Using the control panel: put the printer in diagnostic mode (see page 4-10) an...

  • Page 350

    5-34 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality unfused image the image is not completely fused to the paper. The image easily rubs off. Initial actions • check the media path. • check the fuser connection (p/j171). 5 inspect the registration roller and the registration p...

  • Page 351

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-35 image quality troubleshooting reference table applicable parts example print ■ fuser, pl5.1.1 ■ mcu board, pl7.2.2 troubleshooting procedure table step actions and questions yes no 1 check the media being used and its condition. Is the me...

  • Page 352

    5-36 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality hunting the printed image has wavy column line in the direction of the paper travel. Initial actions • check the adf media path for dirt or debris. • check the adf media transport components. Troubleshooting reference table ...

  • Page 353

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-37 image quality incorrect magnification incorrect magnification when copying with the adf feeding. Initial actions • check the paper transfer path. • ensure there is no debris on the transfer path. Troubleshooting reference table applicable...

  • Page 354: Test Prints

    5-38 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality test prints a variety of test prints are available for troubleshooting print quality defects and to confirm proper printer operation. Test prints can isolate printing problems to the mcu or image processor board by using on ...

  • Page 355

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-39 image quality ghost configuration chart this print allows you to check for image ghosting. When a ghost occurs, the patches broken into two triangles and the k/b/g/r/m/c characters appear on the light-colored patches k/c/m in the lower ha...

  • Page 356

    5-40 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality alignment chart this chart allows you to check for media skew. When the sheet is fed normally, the vertical and horizontal lines are aligned parallel to the edges of the sheet. When there is a problem, alignment is skewed. •...

  • Page 357

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-41 image quality toner pallet check test print this test print provides 100% density for cyan, magenta, yellow, and black on the whole page. This test is used to identify problems with the toner when printing pictures or photos. Compare the ...

  • Page 358

    5-42 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality testpatlphy[iot] test print prints the lph y built-in test pattern. If the test pattern does not print correctly, check the print process. If the test pattern prints correctly, check the led driver board and the image proces...

  • Page 359

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-43 image quality testpatlphk[iot] test print prints the lph k built-in test pattern. If the test pattern does not print correctly, check the print process. If the test pattern prints correctly, check the led driver board and the image proces...

  • Page 360

    5-44 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality pitch configuration chart print these charts to check for any regular lines or toner spots when encountering pq problems. From the difference in the interval of regular lines or spots, you can determine the parts that have c...

  • Page 361

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-45 image quality testpatlphy[iot] test print prints the lph y built-in test pattern. If the test pattern does not print correctly, check the print process. If the test pattern prints correctly, check the led driver board and the image proces...

  • Page 362

    5-46 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality testpatlphk[iot] test print prints the lph k built-in test pattern. If the test pattern does not print correctly, check the print process. If the test pattern prints correctly, check the led driver board and the image proces...

  • Page 363

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-47 image quality additional test charts additional test charts can be found on the diagnosis tab of the ce diags tool. Ghost configuration chart this print allows you to check for image ghosting. When a ghost occurs, the patches broken into ...

  • Page 364

    5-48 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality drum refresh configuration chart this test print provides 20% density for combination of yellow, magenta, cyan, and black on the whole page. This test is used to identify problems with balance of three color toners or anothe...

  • Page 365: Image Specifications

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-49 image quality image specifications the following provide specifications for skew, parallelism, linearity, perpendicularity, magnification error, registration, and guaranteed print areas. Note the printed image has 4.1 mm margins on all si...

  • Page 366

    5-50 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality specification chart the points lettered a through k on the example illustration are measurement points used to determine whether the image is within specifications. Color chart.

  • Page 367

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-51 image quality skew to measure skew, measure the margin of the paper at the leading edge of each corner, and then take the difference between them. Note the most common reason for skew to be out of specification is because the paper guides...

  • Page 368

    5-52 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality parallelism • horizontal: 180 mm ± 1.3 mm • vertical: 280 mm ± 1.3 mm note the most common reason for parallelism to be out of specification is because the paper guides are set incorrectly. Parallelism 280 mm 180 mm i k c pa...

  • Page 369

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-53 image quality linearity horizontal a4 ltr 180 mm ± 0.5 mm 200 mm ± 0.5 mm vertical a4 ltr 280 mm ± 0.6 mm 260 mm ± 0.6 mm slant a4 ltr 254.5 mm ± 1.1 mm 282.8 mm ± 1.2 mm b e g j h d 200 mm (ltr) 280 mm (a4) 260 mm (ltr) 254.5 mm (a4) 282...

  • Page 370

    5-54 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality perpendicularity 140 mm ± 1.0 mm magnification error horizontal a4 ltr 180 mm ± 0.5 mm 200 mm ± 0.5 mm vertical a4 ltr 280 mm ± 0.5 mm 260 mm ± 0.5 mm perpendicularity lead edge assumed perfect line perpendicularity = f - b ...

  • Page 371

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 5-55 image quality registration • leading edge: ≤ ± 2.0 mm • side edge: ≤ ± 2.5 mm note the most common reason for registration to be out of specification is because the paper guides are set incorrectly. Registration registration = measured le...

  • Page 372

    5-56 xerox internal use only phaser 6000/6010 and wc 6015 mfp image quality guaranteed print areas • maximum print area: 215.9 mm x 355.6 mm guaranteed and maximum area 4 mm 4 mm 4 mm 4 mm 355.6 mm (14 inch) 215.9 mm (8.5 inch) 351.6 mm 347.6 mm 210.9 mm guaranteed printing area 207.9 mm.

  • Page 373

    6 chapter adjustment and calibration in this chapter... • color registration • adjusting the bias transfer roller • adjusting the fuser • adjusting altitude • scanner adjustment.

  • Page 374: Color Registration

    6-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp adjustment and calibration color registration the printer automatically adjusts the color registration when automatic adjustment is enabled. You can manually adjust color registration any time the printer is idle. Always adjust the color r...

  • Page 375

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 6-3 adjustment and calibration phaser 6000/6010 color registration with the printer setting utility note the color registration procedures for the printer setting utility work with usb connected phaser 6000b and phaser 6010n printers. Enabling...

  • Page 376

    6-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp adjustment and calibration manual color registration with the printer setting utility note this procedure applies to the phaser 6000/6010 printers only. You can fine-tune color registration by performing a manual adjustment. Manual color r...

  • Page 377

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 6-5 adjustment and calibration 2. For each color, do one of the following: • if zero (0) is the value on the color set that is most closely aligned, you do not need to adjust that color. • if zero (0) is not the value on the color set that is ...

  • Page 378

    6-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp adjustment and calibration printing the color registration correction chart 1. On the printer control panel, press the menu button. 2. Press the down arrow button to go to admin menu and then press the ok button. 3. Press the down arrow bu...

  • Page 379

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 6-7 adjustment and calibration in each color group, identify the set of lines in which the color line is most closely aligned between the corresponding black lines. Refer to the enlarged illustration on the chart that shows how to determine th...

  • Page 380

    6-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp adjustment and calibration adjusting the bias transfer roller the bias transfer roller (btr) controls how the toner image is transferred from the marking unit to the paper. The bias is set for each paper type that is selected and used in t...

  • Page 381: Adjusting The Fuser

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 6-9 adjustment and calibration 3. Select maintenance, then press ok. 4. Select btr refresh, then press ok. 5. Select on, then press ok. 6. To return to the ready screen, press back. Adjusting the fuser the fuser uses heat and pressure to bond ...

  • Page 382: Adjusting Altitude

    6-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp adjustment and calibration adjusting altitude print quality varies with barometric pressure. Since the barometric pressure decreases as the altitude increases, the altitude can affect the print quality of the printer. To optimize print qu...

  • Page 383: Scanner Adjustment

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 6-11 adjustment and calibration scanner adjustment when the scanner or the ip board are replaced, the scanner calibration data must be written to the ip board for proper scanner operation. The workcentre 6015 mfps have a gap serial number stic...

  • Page 384

    6-12 xerox internal use only phaser 6000/6010 and wc 6015 mfp adjustment and calibration.

  • Page 385

    7 chapter cleaning and maintenance in this chapter... • service maintenance • cleaning • maintenance • moving the printer.

  • Page 386: Service Maintenance

    7-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp cleaning and maintenance service maintenance perform the procedures in this chapter whenever you check, service, or repair a printer. Cleaning the printer, as outlined in the following steps, assures proper operation of the printer and red...

  • Page 387: Cleaning

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 7-3 cleaning and maintenance cleaning cleaning the led windows if prints have voids or light streaks through one or more colors, use the following instructions to clean the led windows. Note do not use warm water or cleaning solvents to remove...

  • Page 388

    7-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp cleaning and maintenance 7. Pull out the cleaning rod and remove it from the printer. 8. Insert the cleaning rod into the hole beside the arrow in the first toner slot. S6000-154 s6000-155.

  • Page 389

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 7-5 cleaning and maintenance 9. Push the cleaning rod into the printer until it stops, then pull it out of the printer. 10. Repeat the same procedure for each of the other 3 led windows. 11. Return the cleaning rod to the original location. S6...

  • Page 390

    7-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp cleaning and maintenance 12. Align the toner cartridge to the associated slot by aligning the geared post with the hole. Insert the cartridge firmly by pressing in on the center of the label until it clicks in place. 13. Insert each of the...

  • Page 391

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 7-7 cleaning and maintenance cleaning the color toner density sensors the color toner density sensors (adc sensors) measure the optical density of toner deposited on the marking unit during the calibration cycles of the printing process. One s...

  • Page 392: Maintenance

    7-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp cleaning and maintenance maintenance perform these routine maintenance procedures during the course of servicing the printer. • clean the feed rollers, exit rollers, and guides; replace if necessary. • remove and clean the paper tray. • pr...

  • Page 393: Moving The Printer

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 7-9 cleaning and maintenance moving the printer the phaser 6000/6010, with consumables installed weighs 11.3 kg (24.9 lb.), and the workcentre 6015 mfp weighs 15.2 kg (33.51 lb.). Caution when moving the printer over long distances, remove the...

  • Page 394

    7-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp cleaning and maintenance • do not tilt the printer more than 10 degrees to the front or back, or left or right. Tilting the printer more than 10 degrees may cause toner spillage. Caution failure to properly repackage the printer for shipm...

  • Page 395

    8 chapter service parts disassembly in this chapter... • overview • consumables • phaser 6000/6010 printer covers • workcentre 6015 mfp covers • iit procedures • paper feeder • xerographics • toner dispenser • fuser • drive • electrical.

  • Page 396: Overview

    8-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly overview this section contains the removal procedures for field-replaceable parts listed in the parts list. In most cases, the replacement procedure is simply the reverse of the removal procedure. In some instance...

  • Page 397

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-3 service parts disassembly workcentre 6015 mfp preparation before you begin any procedure: warning unplug the power cord from the wall outlet. Warning allow the fuser to cool before using the procedure. Caution many parts are secured by pla...

  • Page 398

    8-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly notations in the disassembly text • the notation “(item x)” points to a numbered callout in the illustration corresponding to the disassembly procedure being performed. • the notation “pl x.X.X” indicates the comp...

  • Page 399

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-5 service parts disassembly fastener types the following table lists the types of posi-drive screws used to assemble the printer. The procedures provide dimensions for screws being removed. Caution use care when installing self-tapping screw...

  • Page 400: Consumables

    8-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly consumables consumables consist of the 4 toner cartridges. Removing toner cartridges pl4.1.13-16 1. Open the toner door. 2. Lift the toner cartridge handle upward to release the lock. S6015-086 toner cartridges (y...

  • Page 401

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-7 service parts disassembly phaser 6000/6010 printer covers phaser 6000/6010 main paper tray cover pl1.1.17 1. Open the main paper tray cover. 2. Release the boss on the main paper tray cover from the hole in the front cover, and then remove...

  • Page 402

    8-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly phaser 6000/6010 front cover pl1.1.18 1. Remove the main paper tray cover (page 8-7). 2. Open the toner door. 3. Remove the 2 screws (silver, tap, 8 mm) that fix the front cover to the printer. S6000-026.

  • Page 403

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-9 service parts disassembly 4. Starting on the bottom side, release the hooks on both sides of the printer, and remove the front cover. There are 3 hooks per side, and 7 on the top. Replacement note reinstall the top hooks first, and then wo...

  • Page 404

    8-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly phaser 6000/6010 left side cover pl1.1.21 1. Remove the top cover (page 8-11). 2. Open the rear door. 3. Release the 2 hooks on the lower side of the left side cover. 4. Remove the left side cover by releasing th...

  • Page 405

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-11 service parts disassembly phaser 6000/6010 top cover assembly pl1.1.1a, pl1.1.1b, pl1.1.4a, pl1.1.4b 1. Remove the main paper tray cover (page 8-7). 2. Remove the front cover (page 8-8). 3. Remove the 2 screws (silver, m3, 6 mm). 4. Relea...

  • Page 406

    8-12 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly phaser 6000/6010 output tray extension pl1.1.2 1. Open the output tray extension. 2. Release the boss of the output tray extension from the hole on the top cover. S6000-241.

  • Page 407

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-13 service parts disassembly phaser 6000/6010 rear door pl1.1.6 1. Open the rear door. 2. Release the right side boss of the rear door (located adjacent to the power receptacle) from the hole in the printer. S6000-030

  • Page 408

    8-14 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly transfer roller pl1.1.7~9 1. Open the rear door. 2. Unclip the left transfer roller bearing (white), then rotate it and pull it off of the transfer roller. 3. Unclip the right transfer roller bearing (black), the...

  • Page 409

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-15 service parts disassembly phaser 6000/6010 rear cover pl1.1.10 1. Remove the main paper tray cover (page 8-7). 2. Remove the front cover (page 8-8). 3. Open the rear door. 4. Remove the left side cover (page 8-10). 5. Remove the top cover...

  • Page 410

    8-16 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 8. Disconnect p/j204 on the lvps, and then release the harness from the harness guide. Note you do not have to completely unthread the harness. You need only enough play to access the screws on the rear cover int...

  • Page 411

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-17 service parts disassembly 9. Remove 2 screws (silver, tap, 8mm) that secure the rear cover interlock switch to the rear cover. Phaser 6000/6010 rear cover interlock switch pl1.1.12 1. Remove the main paper tray cover (page 8-7). 2. Remove...

  • Page 412

    8-18 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 7. Disconnect p/j204 on the lvps. 8. Unthread the interlock switch harness from the harness guide. 9. Remove two screws (silver, tap, 8 mm) to disconnect the interlock switch from the rear cover. P/j204 s6000-033...

  • Page 413

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-19 service parts disassembly phaser 6000/6010 toner door pl1.1.15 1. Remove the main paper tray cover (page 8-7). 2. Remove the front cover (page 8-8). 3. Open the rear door. 4. Remove the top cover (page 8-11). 5. Remove the left side cover...

  • Page 414

    8-20 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly phaser 6000/6010 hinge cover pl1.1.16 1. Remove the main paper tray cover (page 8-7). 2. Remove the front cover (page 8-8). 3. Open the rear door. 4. Remove the top cover (page 8-11). 5. Remove the left side cove...

  • Page 415

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-21 service parts disassembly phaser 6000/6010 top rear cover pl1.1.23 1. Remove the main paper tray cover (page 8-7). 2. Remove the front cover (page 8-8). 3. Remove the top cover (page 8-11). 4. Remove the inner top cover (page 8-21). 5. Re...

  • Page 416: Workcentre 6015 Mfp Covers

    8-22 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly workcentre 6015 mfp covers workcentre 6015 mfp top cover pl1.1.1 1. Remove the main paper tray cover (page 8-29). 2. Lift the scanner. 3. Remove the output tray extension (page 8-31). 4. Open the toner door. 5. R...

  • Page 417

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-23 service parts disassembly 10. Remove the 2 screws (silver, tap, 8 mm) that fix the top cover to the printer. 11. Remove 4 screws (silver, m3m 6 mm) that fix the top cover to the printer. 12. Release the 3 hooks and remove the top cover fr...

  • Page 418

    8-24 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly workcentre 6015 mfp rear door pl1.1.6 1. Open the rear door. 2. Release the right side boss of the rear door (located adjacent to the power receptacle) from the hole in the printer. Workcentre 6015 mfp rear cover...

  • Page 419

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-25 service parts disassembly 3. Disconnect p/j204 on the lvps, and release the harness from the harness guide. 4. Pull up the two levers on the fuser. P/j204 s6000-033 s6015-104.

  • Page 420

    8-26 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 5. Remove 4 screws (silver, tap, 8 mm), and remove the rear cover from the printer. Workcentre 6015 mfp rear interlock switch pl1.1.12 1. Remove the rear cover (page 8-24). 2. Remove 2 screws (silver, tap, 8 mm) ...

  • Page 421

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-27 service parts disassembly workcentre 6015 mfp toner door pl1.1.15 1. Remove the top cover (page 8-22). 2. Remove the rear cover (page 8-24). 3. Remove the toner door. S6015-069.

  • Page 422

    8-28 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly workcentre 6015 mfp hinge cover pl1.1.16 1. Remove the rear cover (page 8-24). 2. Remove the toner door (page 8-27). 3. Remove 1 screw (silver, tap, 8 mm), and remove the hinge cover from the printer. S6000-035.

  • Page 423

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-29 service parts disassembly workcentre 6015 mfp main paper tray cover pl1.1.17 1. Open the main paper tray cover. 2. Release the boss on the main paper tray cover from the hole in the front cover, and then remove the main paper tray cover. ...

  • Page 424

    8-30 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 4. Open the toner door. 5. Remove the front cover (page 8-34). 6. Release 2 hooks on the lower side of the left cover. 7. Release the hooks on the left cover at the rear of the printer. 8. To remove the cover, re...

  • Page 425

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-31 service parts disassembly workcentre 6015 mfp output tray extension pl1.1.27 1. Lift the scanner. 2. Slide the output tray extension towards the front of the printer until it stops. 3. Remove the output tray extension by releasing the bos...

  • Page 426

    8-32 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly workcentre 6015 mfp left and right scanner arms pl 1.1.33 and pl1.1.34 1. Remove the main paper tray cover (page 8-29). 2. Remove the output tray extension (page 8-31). 3. Open the toner door. 4. Remove the front...

  • Page 427

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-33 service parts disassembly 6. Disconnect p/j1, p/j6, and p/j16 on the image processor board. 7. Remove 1 screw (silver, tap, 8 mm) from each arm, and remove the arms from the scanner. S6015-026 s6015-025.

  • Page 428

    8-34 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly workcentre 6015 mfp front cover pl1.1.38 includes pl1.1.18, pl1.1.35, and pl1.1.36. 1. Remove the main paper tray cover (page 8-29). 2. Lift the scanner. 3. Remove the output tray extension (page 8-31). 4. Open t...

  • Page 429: Iit Procedures

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-35 service parts disassembly iit procedures workcentre 6015 mfp scanner assembly pl8.1.1/pl9.1.1 note this procedures applies to the workcentre 6015 mfp. 1. Remove the main paper tray cover (page 8-29). 2. Remove the output tray extension (p...

  • Page 430

    8-36 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 7. Remove 2 screws (silver, tap, 8 mm), and pull the left and right scanner arms toward the front of the printer and up. 8. Remove the scanner arms. Note if the scanner has an adf, hold it closed when performing ...

  • Page 431

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-37 service parts disassembly 9. Remove the scanner from the printer by opening the scanner until the hooks disconnect from the top cover. Pull the cables through the hole in the top cover while removing the scanner. Replacement note when the...

  • Page 432

    8-38 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 9. Remove 1 screw (silver, with flange, tap, 6 mm) and remove the ssb cover. 10. Disconnect p/j3, p/j4, p/j5, p/j8, and p/j10 on the iit board, and release the harness from the harness guide. 11. Turn the scanner...

  • Page 433

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-39 service parts disassembly workcentre 6015 mfp adf cover pl8.1.3 1. Open the adf cover. 2. Release the adf cover from the bosses on the adf assembly. S6015-094.

  • Page 434

    8-40 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly workcentre 6015 mfp adf separator pad pl8.1.4 1. Open the adf cover 2. Release the hook on the separator pad and remove it. S6015-096.

  • Page 435

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-41 service parts disassembly workcentre 6015 mfp adf input tray pl8.1.6 1. Open the adf cover 2. Slightly bend the input tray rear side hinge to release the boss from the hole in the adf assembly. 3. Release the front side boss of the input ...

  • Page 436: Paper Feeder

    8-42 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly paper feeder main tray extension pl2.1.7 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the bypass tray cover/dust cover (page 8-43). 3. Slide the main t...

  • Page 437

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-43 service parts disassembly bypass tray cover/dust cover pl2.1.10, pl2.1.11 1. Open the main paper tray cover. 2. Remove the bypass tray cover/dust cover from the printer. S6000-038.

  • Page 438

    8-44 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly paper guide pl2.1.12 note this procedure applies to the phaser 6010n and the workcentre 6015 mfps. 1. Open the main paper tray cover. 2. Remove the bypass tray cover/dust tray cover (page 8-43). 3. Turn the print...

  • Page 439

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-45 service parts disassembly 6. Remove the paper guide from the tray bypass base. Left and right feed roller cam/feed roller pl2.2.2, pl2.2.4, pl2.2.7 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8...

  • Page 440

    8-46 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 10. Disconnect p/j206 on the lvps, and p/j13 and p/j20 on the mcu board. Release the harness from the harness guide. 11. Disconnect p/j201 on the lvps and release the harness from the harness guide. S6000-069 p/j...

  • Page 441

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-47 service parts disassembly 12. Remove 5 screws (silver, tap, 8 mm), and remove the toner dispense frame from the printer. 13. Remove the ip board (page 8-114). 14. Remove the feed drive assembly (page 8-91). 15. Remove the registration clu...

  • Page 442

    8-48 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 22. Depress the feed solenoid arm while rotating the feed roller shaft counterclockwise 90 degrees. 23. Release the hook on the feed roller, and move the feed roller to printer right to remove it. S6000-243 s6000...

  • Page 443

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-49 service parts disassembly 24. Feed shaft removal: a. Release the left feed roller cam latch, and move the feed shaft to the left side of the printer. B. Release the right feed roller cam latch, and remove the right feed roller cam from th...

  • Page 444

    8-50 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 10. Disconnect p/j206 on the lvps, and p/j13 and p/j20 on the mcu board. Release the harness from the harness guide. 11. Disconnect p/j201 on the lvps and release the harness from the guide. S6000-069 p/j206 p/j1...

  • Page 445

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-51 service parts disassembly 12. Remove the 5 screws (silver, tap, 8 mm), and remove the toner dispense frame from the printer. 13. Remove the image processor board (page 8-114). 14. Remove the feed drive assembly (page 8-91). 15. Remove the...

  • Page 446

    8-52 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 20. Rotate the separator pad assembly until you can lift it out. Left/right follower, arm, and spring pl2.2.13~14, pl2.2.17~18, pl2.2.24 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre ...

  • Page 447

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-53 service parts disassembly 10. Disconnect p/j206 on the lvps, and p/j13 and p/j20 on the mcu. Release the harness from the harness guide. 11. Disconnect p/j201 on the lvps and release the harness from the harness guide. S6000-069 p/j206 p/...

  • Page 448

    8-54 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 12. Remove the 5 screws (silver, tap, 8 mm), and remove the toner dispense frame from the printer. 13. Remove the ip board (page 8-114). 14. Remove the feed drive assembly (page 8-91). 15. Remove the registration...

  • Page 449

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-55 service parts disassembly 19. Remove the nf springs. No paper spring actuator, no paper actuator, no paper cover pl2.2.20, 2.2.21, 2.2.22 note this procedure applies to the phaser 6010n and workcentre 6015 mfps. 1. Check that there are no...

  • Page 450

    8-56 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 3. Release the right shaft of the no paper actuator from the hole in the printer, and remove it. 4. Remove the no paper spring actuator from the no paper actuator. S6000-043 s6000-044.

  • Page 451

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-57 service parts disassembly no paper sensor pl2.2.23 note this procedure applies to the 6010n and workcentre 6015 mfp. 1. Remove the xerographics assembly (page 8-68). 2. Release the 3 hooks, and remove the no paper sensor. Registration pin...

  • Page 452

    8-58 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 9. Disconnect p/j206 on the lvps, and p/j13 and p/j20 on the mcu board. Release the harness from the harness guide. 10. Disconnect p/j201 on the lvps and release the harness from the harness guide. S6000-069 p/j2...

  • Page 453

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-59 service parts disassembly 11. Remove the 5 screws (silver, tap, 8 mm), and remove the toner dispense frame from the printer. 12. Remove the image processor board (page 8-114). 13. Remove the feed drive assembly (page 8-91). 14. Remove the...

  • Page 454

    8-60 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 16. Release the latch, and remove the registration bearing. 17. Remove the registration pinch roller assembly. S6000-217 latch.

  • Page 455

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-61 service parts disassembly registration roller pl2.3.1 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-34). 3....

  • Page 456

    8-62 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 11. Disconnect p/j201 on the lvps and release the harness from the harness guide. 12. Remove the 5 screws (silver, tap, 8 mm), and remove the toner dispense frame from the printer. 13. If present, remove the wi-f...

  • Page 457

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-63 service parts disassembly 18. Release the hook by rotating the registration bearing counterclockwise. Pull the registration roller to the right. Note if the printer you are working on is a workcentre 6015 mfp, ignore the left-hand side of...

  • Page 458

    8-64 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly main paper tray chute pl2.3.3 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-34). ...

  • Page 459

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-65 service parts disassembly registration sensor pl2.3.5 1. Open the rear door. 2. Release the 2 hooks and remove the sensor cover. 3. Lift the chute low and release the 3 hooks on the registration sensor. S6000-047 s6000-049 p/jxx.

  • Page 460

    8-66 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly registration clutch pl2.3.7 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-34). 3....

  • Page 461

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-67 service parts disassembly registration actuator pl2.3.11 1. Open the rear door. 2. Release the 2 hooks and remove the sensor cover. 3. Release the left shaft of the registration actuator from the hole in the printer. 4. Remove the registr...

  • Page 462: Xerographics

    8-68 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly xerographics xerographics assembly pl3.1.1 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp...

  • Page 463

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-69 service parts disassembly 13. Disconnect p/j201 on the lvps and release the harness from the harness guide. 14. Remove the 5 screws (silver, tap, 8 mm), and remove the toner dispense frame from the printer. 15. Remove the mcu board (page ...

  • Page 464

    8-70 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 21. Remove the grounding terminal from the front of the printer by removing 1 screw (silver, with washer, 6 mm). 22. Remove 2 screws (silver, m3, 6 mm), and remove the front harness guide. S6000-095 s6000-096.

  • Page 465

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-71 service parts disassembly 23. Remove 5 screws (silver, tap, 8 mm), 2 screws (silver, m4, 6 mm), and 1 screw (silver, m3, 6 mm), and lay the mu drive assembly on the work surface. Caution the mu drive assembly has a ground strap welded to ...

  • Page 466

    8-72 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 25. Unlace the xerographics harness. 26. Remove the xerographics assembly. Note after removing the xerographics assembly place it in a flat stable location. 27. Inspect the feed roller and replace if worn (page 8...

  • Page 467: Toner Dispenser

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-73 service parts disassembly toner dispenser idler 34 gear, oneway clutch assembly, and idler 23 gear pl4.1.6~7, pl 4.1.11 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front co...

  • Page 468

    8-74 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 12. Release the 2 hooks on the frame drive assembly, and remove the frame drive assembly from the toner dispense frame. Caution when performing this step, do not drop the gears on the frame drive assembly. 13. Re...

  • Page 469

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-75 service parts disassembly toner motor pl4.1.9 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-34). 3. Open th...

  • Page 470

    8-76 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 11. Disconnect p/j201 on the lvps and release the harness from the harness guide. 12. Remove 5 screws (silver, tap, 8 mm), and remove the toner dispense frame from the printer. P/j201 s6000-117 s6000-039.

  • Page 471

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-77 service parts disassembly 13. Disengage p/j200 and p/j201 from the toner motors. Remove the 2 screws (silver, tap, 8 mm), and remove the toner motors from the toner dispense frame. P/j200 p/j201 s6000-101.

  • Page 472

    8-78 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly connector cover pl4.1.12 1. Open the toner door. 2. Release the hook, and remove the connector cover from the printer. S6000-115.

  • Page 473

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-79 service parts disassembly cleaner assembly pl4.1.17 1. Open the toner door. 2. Pull the cleaner assembly out of the printer. S6000-006.

  • Page 474: Fuser

    8-80 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly fuser pl5.1.1 warning allow the fuser to cool before performing this procedure. 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 60...

  • Page 475

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-81 service parts disassembly 10. Remove 2 screws (silver, hex head, tap, 8 mm), and remove the fuser. Warning to avoid electrical shock hazards, be sure to properly route the wires into the wire harness guides when reinstalling the fuser. S6...

  • Page 476: Drive

    8-82 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly drive main drive assembly pl6.1.2 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-3...

  • Page 477

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-83 service parts disassembly 9. This step varies depending on the model of the printer. • phaser 6000/6010: remove the 3 screws (silver, m3, 6 mm), and remove the ip board plate from the printer. S6000-054.

  • Page 478

    8-84 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly • workcentre 6015 mfp: remove the rear cover (page 8-24). Remove the 5 screws (silver, m3, 6 mm), and remove the ip board plate from the printer. Note to gain access to the lower screw on the face of the ip board...

  • Page 479

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-85 service parts disassembly 12. If present, unplug the usb cable (workcentre 6015 mfp only). 13. Release the hook, and move the drive harness guide away from the printer. P/j2 s6015-032 s6000-120

  • Page 480

    8-86 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 14. Release the 3 hooks, and move the main paper tray harness guide away from the printer. 15. Remove the led driver board (page 8-107). 16. Remove the feed drive assembly (page 8-91). 17. Disconnect p/j160 on th...

  • Page 481

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-87 service parts disassembly 18. Remove 2 screws (silver, m4, 6 mm) and 1 screw (silver, tap, 8mm) to remove the main drive assembly. Caution when performing this step, take care to not drop the gears on the main drive assembly. Drive gears ...

  • Page 482

    8-88 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 8. Remove 1 screw (silver, metal, 6mm) and move the fan out of the way. S6000-213 latch.

  • Page 483

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-89 service parts disassembly 9. This step varies depending on the model of the printer. • phaser 6000/6010: remove the 3 screws (silver, m3, 6 mm), and remove the ip board plate from the printer. S6000-054.

  • Page 484

    8-90 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly • workcentre 6015 mfp: remove the rear cover (page 8-24). Remove 5 screws (silver, m3, 6 mm), and remove the ip board plate from the printer. Note to gain access to the lower screw on the face of the ip board pla...

  • Page 485

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-91 service parts disassembly feed drive assembly pl6.1.5 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-34). 3....

  • Page 486

    8-92 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 9. This step varies depending on the model of the printer. • phaser 6000/6010: remove the 3 screws (silver, m3, 6 mm), and remove the ip board plate from the printer. S6000-054.

  • Page 487

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-93 service parts disassembly • workcentre 6015 mfp: remove the rear cover (page 8-24). Remove 5 screws (silver, m3, 6 mm), and remove the ip board plate from the printer. Note to gain access to the lower screw on the face of the ip board pla...

  • Page 488

    8-94 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 11. Remove 2 screws (silver, m3, 6 mm), and remove the feed drive assembly from the printer. S6000-177.

  • Page 489

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-95 service parts disassembly developer drive assembly pl6.1.6 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-34...

  • Page 490

    8-96 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly • workcentre 6015 mfp: remove the rear cover (page 8-24). Remove 5 screws (silver, m3, 6 mm), and remove the ip board plate from the printer. Note to gain access to the lower screw on the face of the ip board pla...

  • Page 491

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-97 service parts disassembly 12. Remove 3 screws (silver, m4, 6 mm) and 2 screws (silver, tap, 8 mm) to remove the developer drive assembly from the printer. Caution be careful to not let the gears fall off of the assembly. When removing, st...

  • Page 492

    8-98 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly feed solenoid pl6.1.10 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-34). 3. Open...

  • Page 493

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-99 service parts disassembly 10. Release the hook, and remove the drive harness guide from the printer. 11. Release the 3 hooks, and move the main paper tray harness guide away from the printer. S6000-120 s6000-121.

  • Page 494

    8-100 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 12. Remove 1 screw (silver, tap, 8 mm), and remove the feed solenoid from the printer. S6000-233.

  • Page 495: Electrical

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-101 service parts disassembly electrical phaser 6000/6010 control panel pl1.1.3 note this procedure applies to the phaser 6000/6010. 1. Remove the main paper tray cover (page 8-7). 2. Remove the front cover (page 8-8). 3. Open the rear door....

  • Page 496

    8-102 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 6. Remove the 3 screws (silver, tap, 8 mm), and remove the control panel. Replacement note there are 2 slots at the front of the printer, install the control panel in the lower slot and the board shield in the u...

  • Page 497

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-103 service parts disassembly wi-fi assembly pl1.1.32 note this procedure applies to the workcentre 6015ni color mfp. 1. Remove the main paper tray cover (page 8-29). 2. Open the scanner assembly. 3. Remove the output tray extension (page 8-...

  • Page 498

    8-104 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly workcentre 6015 mfp control panel pl9.1.10 note this procedure applies to the workcentre 6015 mfp. 1. Lift the scanner assembly. 2. Remove 2 screws (silver, with flange, tap, 8 mm). 3. Close the scanner assembly...

  • Page 499

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-105 service parts disassembly 4. Disconnect the ribbon cable and remove the control panel. S6015-072 p/j1.

  • Page 500

    8-106 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly fan pl7.1.2 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-34). 3. Open the rear ...

  • Page 501

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-107 service parts disassembly led driver board and harness pl7.1.5, pl7.1.7a~b 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6...

  • Page 502

    8-108 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 9. Release the harness from the drive harness guide. 10. Release the hook, and remove the drive harness guide from the printer. 11. Disengage p/j2 on the front usb board. S6000-219 s6000-220

  • Page 503

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-109 service parts disassembly 12. Release the harness from the main paper tray harness guide. 13. Release the 3 hooks, and remove the main paper tray harness guide from the printer. S6000-221 s6000-218.

  • Page 504

    8-110 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 14. Remove 4 screws (silver, m3, 6 mm), and remove the plate from the printer. 15. Disengage the flexible cables on the led driver board, and remove the led driver board. S6000-122 p/j1 s6000-182.

  • Page 505

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-111 service parts disassembly led/mcu cable pl7.1.6 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-34). 3. Open...

  • Page 506

    8-112 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 9. Release the harness from the drive harness guide. 10. Release the hook, and remove the drive harness guide from the printer. S6000-219 s6000-220

  • Page 507

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-113 service parts disassembly 11. Remove 4 screws (silver, m3, 6 mm), and remove the plate from the printer. 12. Disengage the led/mcu cable from p/j1 on the led driver board and p/j23 on the mcu board. S6000-122.

  • Page 508

    8-114 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly image processor board pl7.1.9, pl7.1.16 note the phaser 6000/6010 and the workcentre 6015 mfp have different procedures to follow after installation of a new ip board. These procedures are detailed in the replac...

  • Page 509

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-115 service parts disassembly 7. Remove 4 screws (silver, m3, 6 mm), and 1 screw (silver, m2, 6 mm), and remove the image processor board from the printer. Workcentre 6015 mfp ip board (4 screws only) s6015-029.

  • Page 510

    8-116 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly phaser 6000/6010 ip board replacement note use the following procedure after installing a new ip board in the phaser 6000/6010. A. Power the printer on. B. Open windows explorer. C. Copy usbutil.Exe, and paste i...

  • Page 511

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-117 service parts disassembly i. Close the ce diags tool. Replacement note perform the following procedure after installing a new ip board in a workcentre 6015 mfp. A. Enter ce diag mode (page 4-11). B. Using the up and down arrow and ok but...

  • Page 512

    8-118 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 2. Disconnect p/j2 from the front usb board. 3. Remove 2 screws (silver, tap, 8 mm) and remove the front usb board from the printer. Fax board pl7.1.22 note this procedure applies to the workcentre 6015n/ni colo...

  • Page 513

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-119 service parts disassembly 7. Disengage p/j2 on the ip board, and remove 4 screws (silver, m3, 6 mm) to remove the fax board. Lvps pl7.2.1a~b 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). ...

  • Page 514

    8-120 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 7. Disconnect the ribbon cable from p/j17 on the mcu board. 8. Disconnect the connectors on the lvps, and remove 4 screws (silver, m3, 6 mm). Remove the lvps from the printer. Warning when reinstalling the lvps,...

  • Page 515

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-121 service parts disassembly mcu board pl7.2.2 before replacing the mcu board, save the nvm data to the ip board. Saving the nvm data to the ip board (phaser 6000/6010) 1. Start the ce diags tool (page a-4). 2. Click the ce diag tab, and th...

  • Page 516

    8-122 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 9. Remove 1 screw (silver, metal, 6mm) that secures the fan shroud, release the fan shroud clip, and move the fan away from the chassis. 10. Disconnect the connectors on the mcu board. 11. Remove 4 screws (silve...

  • Page 517

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-123 service parts disassembly reload the mcu board nvm data (phaser 6000/6010) 1. Start the ce diags tool (page a-4). 2. Click the ce diag tab, and then click nvm settings - load nvm from ess. 3. Click the start button. The nvm data of the m...

  • Page 518

    8-124 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly 8. Remove 2 screws (silver, hex head, tap, 8 mm), and pull the fuser slightly away from the printer. 9. Disconnect p/j21 on the mcu board. S6000-118 front (j201) (j18) (j26).

  • Page 519

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-125 service parts disassembly 10. Remove 1 screw (silver, metal, 6mm) that secures the fan shroud, release the fan shroud clip, and move the fan away from the chassis. 11. Unlace the hvps wiring from the harness guide. 12. Disconnect p/j210,...

  • Page 520

    8-126 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly image processor harness pl7.2.12 1. Remove the main paper tray cover (phaser 6000/6010 page 8-7; workcentre 6015 mfp page 8-29). 2. Remove the front cover (phaser 6000/6010 page 8-8; workcentre 6015 mfp page 8-3...

  • Page 521

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 8-127 service parts disassembly 8. Remove the image processor harness by disengaging p/j402 (phaser 6000/6010) or p/j8 (workcentre 6015 mfp) on the image processor board. S6000-238 p/j402.

  • Page 522

    8-128 xerox internal use only phaser 6000/6010 and wc 6015 mfp service parts disassembly.

  • Page 523

    9 chapter parts list in this chapter... • serial number format • using the parts list • print engine parts • xerox supplies and accessories.

  • Page 524: Serial Number Format

    9-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list serial number format changes to xerox products are made to accommodate improved components as they become available. It is important when ordering parts to include the following information: • component's part number • product t...

  • Page 525

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-3 parts list phaser 6000/6010 serial number format the nine or ten-digit serial number uses the format ppprsssss or mmmssssssc. • ppp = three digit alphanumeric product code • mmm =three digit numeric manufacturing location code • r = single...

  • Page 526: Using The Parts List

    9-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list using the parts list note only parts showing part numbers are available for ordering by support. Parts not showing part numbers are available on the parent assembly. • item: the callout number from the exploded part diagram. • n...

  • Page 527: Print Engine Parts

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-5 parts list print engine parts parts list 1.1 phaser 6000/6010 covers for workcentre 6015 mfp covers, see page 9-7. S6000-008 st1 st1 st1 st1 st1 sm2 sm2 s st1 st1 st1 st1 s s front 1 (with 2-4,23) 2 23 24 3 25 4 5 9 6 10 15 16 17 18 21 12 ...

  • Page 528

    9-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 1.1 phaser 6000/6010 covers item parts name part number 1a cover assembly top (output tray extension) (6010n only) 848k 49810 1b cover assembly top (output tray extension) (6000b only) 848k 49820 2 tray extension (out...

  • Page 529

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-7 parts list parts list 1.1 workcentre 6015 mfp covers for phaser 6000/6010 covers, see page 9-5. S6015-003 st1 st1 sm2 sm2 sm2 sm2 st1 st1 st1 st1 st1 st1 st1 st1 st1 st1 st1 front 34 (with 23,24,26) 4 27 24 30 31 2 9 6 10 15 16 17 18 35 37...

  • Page 530

    9-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 1.1 workcentre 6015 mfp covers item parts name part number 1a cover assembly top (with 2-4,23) (top cover) 2 cover extension (output tray extension) 4 cover top (top cover) 848e 67410 6 cover assy rear (rear door) 848...

  • Page 531

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-9 parts list 35 upper front cover 36 inner front cover 37 latch 38 cover front (18, 35, and 37)(front cover) 604k 66371 98 kit cover extension assembly (2, and 27) 604k 66380 parts list 1.1 workcentre 6015 mfp covers item parts name part num...

  • Page 532

    9-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list.

  • Page 533

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-11 parts list parts list 2.1 feeder (1/3) s6000-009 st1 st1 sm2 sm2 sm2 6000b model only 1 2 3 4 5 7 10 12 11 8 9 8 6 6 front.

  • Page 534

    9-12 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 2.1 feeder item parts name part number 1 cover feed 2 plate lower 3 tray bypass base 4 guide side l 5 guide side r 6 foot assy 7 tray assy extension (main tray extension) 050k 66340 8 rack guide side 9 gear pinion 10...

  • Page 535

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-13 parts list parts list 2.2 feeder (2/3) s6000-010 (p121) (j12) (j122) (j121) (j120) (j12) (j122) (j120) 25 26 lt model only 2 3 4 5 6 3 7 1 (with 2-7) 9 (with 27,28) 11 (with 29-31) 8 27 13 17 18 14 28 29 10 31 30 12 20 24 21 22 18 23 no p...

  • Page 536

    9-14 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 2.2 feeder (2/3) item parts name part number 1 feed assy (with 2-7) (feed roller assembly) 2 cam r (right feed roller cam) 008e 97492 3 roll core 4 roll assy feed (feed roller) 059k 66781 5 holder feed 6 feed shaft 7...

  • Page 537

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-15 parts list parts list 2.3 feeder (3/3) s6000-011 5 4 registration sensor (p120) (j25) 1 15 3 6 7 8 16 17 16 15 9 11 12 9 13 14 10 2 (with 15-17) front.

  • Page 538

    9-16 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 2.3 feeder (3/3) item parts name part number 1 roll regi (registration roller) 059e 06931 2 roll assy pinch regi (with 15-17) (registration pinch roller) 059k 67751 3 chute (main paper tray chute) 054e 42891 4 cover ...

  • Page 539

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-17 parts list parts list 3.1 xerographics (1/3) s6000-012 st1 st1 st1 st1 front 1 (with pl3.2,pl3.3) (j14) (j3) (lph y) (j2) (lph m) (j5) (lph c) (j4) (lph k).

  • Page 540

    9-18 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 3.1 xerographics (1/3) item parts name part number 1 xerographics deve lph belt assembly (with pl3.2, pl3.3) (xerographics assembly).

  • Page 541

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-19 parts list parts list 3.2 xerographics (2/3) s6000-018 st1 st1 st1 st1 st4 st4 st4 st4 front (j14) 1 1 2 3 2 1 1 10 2 2 4 5 5 5 5 6 7 8 9 [ref pl3.3] 10 10 10

  • Page 542

    9-20 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 3.2 xerographics (2/3) item parts name part number 1 shaft drum 2 plate earth dl 3 guide ffc lph 4 housing assy transfer b 5 spring deve d 6 housing assy deve y 7 housing assy deve m 8 housing assy deve c 9 housing a...

  • Page 543

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-21 parts list parts list 3.3 xerographics (3/3) s6000-019 st4 st4 st4 st4 st4 st4 st4 st4 front (j3) (j2) (j5) (j7) (p7) (j4) (j6) (j9) (j8) (p6) (p9) (p8) 1 2 3 4 5 1 2 3 4 5 6 7 2 3 4 5 1 2 3 4 5 8 9 10 11 12.

  • Page 544

    9-22 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 3.3 xerographics (3/3) item parts name part number 1 housing assy xero high 2 spring-fg part2 3 spring lph d part2 4 head assembly-k 5 spring lph ad part2 6 housing assy xero high k 7 cable-ffc-k,krn 8 cable-ffc-c,kr...

  • Page 545

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-23 parts list parts list 4.1 toner dispense s6000-013 st1 st1 st1 st1 st1 st1 st1 st1 2 3 4 4 4 5 6 6 6 6 7 8 7 7 7 1 (with 2-11) 9 9 10 11 11 11 11 11 11 11 12 13 17 18 19 14 15 16 (p200) (j200) (j208) (j206) (j20) (p201) (j201) (j13) front.

  • Page 546

    9-24 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 4.1 toner dispense item parts name part number 1 dispenser assy (with 2-11) 2 harness assembly dckr (j13-toner crum y,m,c,k) 3 key-hw k 4 key hw ymc 5 frame disp 6 gear idler 23 (idler 23 gear) 807e 32140 7 clutch as...

  • Page 547

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-25 parts list parts list 5.1 fuser s6000-014 st10 st10 front 1 (j201) (j18) (j26).

  • Page 548

    9-26 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 5.1 fuser item parts name part number 1 workcentre 6015 mfp fuser, 110v model fuser, 220v model 126k 29414 126k 29424 1 phaser 6000/6010 fuser, 110v model fuser, 220v model 126k 29175 126k 29185.

  • Page 549

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-27 parts list parts list 6.1 drive front s6000-015 (j19) st1 st1 sm3 sm3 sm3 sm2 sm2 sm2 sm2 sm3 sm3 sm3 sm3 st1 st1 st1 st1 st1 st1 st1 1 2 3 6 7 8 4 5 9 10 (j16) (j160) (j10) (p160) (p122) k mode switching sensor.

  • Page 550

    9-28 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 6.1 drive item parts name part number 1 drive assembly mu 2 drive assembly mot (main drive assembly) 007k 17072 3 gear f3 (f3 drive gear) 807e 32380 4 gear ph3 (ph3 drive gear) 807e 32390 5 drive assembly ph (feed dr...

  • Page 551

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-29 parts list parts list 7.1 phaser 6000/6010 electrical (1/2) s6000-016 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm7 sm7 sm7 sm2 sm2 sm2 sm2 front 1 8 11 15 16 9 2 3 4 5 6 7 model 6000 only model 6010 only (p402) (j111) (p401) (p406)...

  • Page 552

    9-30 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 7.1 phaser 6000/6010 electrical (1/2) item parts name part number 1 duct fan 2 fan main (fan) 127e 86170 3 guide harness drive (drive harness guide) 4 plate bitz 5 pwb assy toki (led driver board) 960k 54361 6 ffc as...

  • Page 553

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-31 parts list parts list 7.2 phaser 6000/6010 electrical (2/2) s6000-017 sm2 sm2 sm2 sm5 sm2 sm2 sm2 sm2 sm2 sm2 sm2 st1 st1 st1 st1 st1 st1 st1 st1 front (p16) (p200) (p202) (p206) (j17) (p201) (p10) (p19) (p25) (p23) (p14) (p22) (p17) (p21...

  • Page 554

    9-32 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 7.2 phaser 6000/6010 electrical (2/2) item parts name part number 1a lvps (110v) 105k 23974 1b lvps (220v) 105k 23984 2 mcu board 960k 60951 3 hvps 105k 23993 4 — 5 guide harness front 6 guide harness ac 7 holder sw ...

  • Page 555

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-33 parts list parts list 7.1 workcentre 6015 mfp electrical (1/2) sm2 sm2 sm2 sm2 s6015-011 sm2 sm2 st1 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 front 1 8 11 20 21 9 2 3 4 5 7 17 (j1) (sj8) (sj9) (sj14)* (sj11) (sp11) (sj12) (j2)* (sj...

  • Page 556

    9-34 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 7.1 workcentre 6015 mfp electrical (1/2) item parts name part number 1 duct fan 2 fan main (fan) 127e 86170 3 guide harness drive (drive harness guide) 4 plate bitz 5 pwb assy toki (led driver board) 960k 54361 6 led...

  • Page 557

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-35 parts list parts list 7.2 workcentre 6015 mfp electrical (2/2) s6015-012 sm2 sm2 sm2 sm2 sm2 sm2 sm2 sm2 st1 st1 st1 st1 st1 sm2 sm2 sm5 st1 st1 st1 front (p16) (p200) (p202) (p206) (j17) (p201) (p10) (p19) (p25) (p23) (p14) (p22) (p17) (...

  • Page 558

    9-36 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 7.2 workcentre 6015 mfp electrical (2/2) item parts name part number 1a lvps (110v) 105k 23974 1b lvps (220v) 105k 23984 2 mcu board 960k 60951 3 hvps 105k 23993 4 — 5 guide harness front 6 guide harness ac 7 holder ...

  • Page 559

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-37 parts list parts list 8.1 workcentre 6015n/ni mfp scanner s6015-013 st1 st1 front 6 7 2 (with 3-7) 4 3 7 8 5 10 11 12 12 1 (with 2,8,10-12) [ref pl1.1.33] [ref pl1.1.34].

  • Page 560

    9-38 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 8.1 workcentre 6015n/ni mfp scanner item parts name part number 1 scanner assembly 4in1 604k 70711 2 adf assembly (with 3-7) (adf) 3 cover assembly top adf (adf cover) 604k65550 4 adf separator pad (with 5) 604k65560...

  • Page 561

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-39 parts list parts list 9.1 workcentre 6015b mfp scanner s6015-014 st1 st1 7 2 (with 7) 7 8 10 1 1 12 12 1 (with 2,8,10-12) [ref pl1.1.33] [ref pl1.1.34] front.

  • Page 562

    9-40 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list parts list 9.1 workcentre 6015b mfp scanner item parts name part number 1a scanner 604k 70692 2 cover assembly platen 3 — 4 — 5 — 6 — 7 hinge assembly tbd 8 — 9 — 10 console assembly (control panel) (see 13 and 14 below) 11 ssb...

  • Page 563

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 9-41 parts list xerox supplies and accessories the printer is shipped with starter toner cartridges that have a 500 print capacity and no crum. Service kits service kits provide spare parts normally associated with larger assemblies. Hardware ...

  • Page 564

    9-42 xerox internal use only phaser 6000/6010 and wc 6015 mfp parts list.

  • Page 565

    10 chapter wiring in this chapter... • wiring diagrams • phaser 6000/6010 printer plug/jack designations • phaser 6000/6010 plug and jack locator diagrams • phaser 6000/6010 wiring diagrams • workcentre 6015 mfp printer plug/jack designations • workcentre 6015 mfp plug and jack locator diagrams • wo...

  • Page 566: Wiring Diagrams

    10-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring wiring diagrams notations used in the wiring diagrams the following table lists the symbols used in the wiring diagrams. Symbol description denotes a plug. Denotes a jack. Denotes pin yy and jack yy of the connector pxx and jxx. De...

  • Page 567

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-3 wiring denotes a connection between parts with harness or wires, attached with signal name/contents. Denotes function, and logic value of the signal to operate the function (low: l, high: h). The given voltage is for signal in high status...

  • Page 568

    10-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring denotes an on-off switch (single-pole, single- throw switch). Denotes an on-off switch (temperature - normally close). Denotes an npn photo-transistor. I/l +24 vdc denotes dc voltage when the interlock switch in mcu board turns on....

  • Page 569

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-5 wiring phaser 6000/6010 printer plug/jack designations this chapter contains the plug/jack designators, locator diagrams, and wiring diagrams. The plug/jack locator diagrams show the p/j locations within the printer. Use these illustratio...

  • Page 570

    10-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring 112 2 h-123 connects led driver board and led driver board 120 2 e-125 connects registration sensor and rkn sns harness (6010n only) 120 2 e-125 connects registration sensor and rkn sns harness (6000b only) 121 2 f-125 connects no ...

  • Page 571: Phaser 6000/6010

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-7 wiring phaser 6000/6010 plug and jack locator diagrams map 1 - phaser 6000/6010 a 102 103 104 105 106 107 108 109 110 111 112 113 114 115 101 b c d e f g h i j k l s6000-007 220 200 133 132 131 130 201 208.

  • Page 572

    10-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring map 2 - phaser 6000/6010 a 117 118 119 120 121 122 123 124 125 126 127 128 129 130 116 b c d e f g h i j k l s6000-123 3 160 2 5 4 1 1 407 402 401 112 111 404* 122 121 406* 120 141 140 : not connected.

  • Page 573

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-9 wiring map 3 - phaser 6000/6010 a 132 133 134 135 136 137 138 139 140 141 142 143 144 145 131 b c d e f g h i j k l s6000-124 200 201 210 202 206 205 204 16 10 19 25 23 14 22 17 21 18 26 20 13 15* 12 : not connected.

  • Page 574: Wiring Diagrams

    10-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring phaser 6000/6010 wiring diagrams phaser 6000/6010 system wiring mcu board pl7.2.2 hvps pl7.2.3 led driver board pl7.1.5 wireless board pl7.1.13 p/j21 p/j210 developer drive pl6.1.6 main drive pl6.1.2 p/j160 p/j16 k mode switching ...

  • Page 575

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-11 wiring phaser 6000/6010 lvps mcu board pl7.2.2 1 3 p/j204 i/l +24vdc 1 2 3 p/j205 line nut fg main fan pl7.1.2 fan +24vdc fan alarm sg p/j17 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 4 2 1 2 3 interlock switch pl1.1.12 +5v-lph +...

  • Page 576

    10-12 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring phaser 6000/6010 feeder mcu pl7.2.2 +24v feed 1 1 2 msi feed solenoid pl6.1.10 p/j19 p/j12 4 5 6 registration sensor harness pl2.2.25 registration sensor harness pl2.2.26 no paper sensed (h) +3.3vdc sg p/j121 3 2 1 pull up +3.3vdc...

  • Page 577

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-13 wiring phaser 6000/6010 drive mcu board pl7.2.2 developer drive pl6.1.6 main drive assembly pl6.1.2 p/j10 sg 1 2 4 5 6 3 8 7 p/j16 p/j160 9 8 7 6 5 4 3 2 i/l +24vdc sg i/l +24vdc start / stop sg ref clock gain change m s6000-166 interloc...

  • Page 578

    10-14 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring phaser 6000/6010 xerographics led driver board pl7.1.5 (lph y/m/c/) lph developer belt pl3.1.1 p/j xx*1 ffc lph ymck sg vcc 5v reset scl (sck) sda (di) sg (do) pull up 3.3v (cs) vcc 5v sg vdata 3 p vdata 3 n vdata 2 p vdata 2 n vd...

  • Page 579

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-15 wiring phaser 6000/6010 hvps mcu board pl7.2.2 lph developer belt pl3.1.1 p/j21 1 2 3 4 5 6 7 8 9 10 11 12 13 hvps pl7.2.3 hvps harness pl7.2.13 p/j210 bcr btr btr : bias transfer roller bcr : bias charge roller developer 13 12 11 10 9 8...

  • Page 580

    10-16 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring phaser 6000/6010 developer mcu board pl7.2.2 8 6 5 7 p/j20 p/j201 1 2 3 4 4 3 2 1 ym dispense mot a ym dispense mot b ym dispense mot xa ym dispense mot xb ck dispense mot a ck dispense mot b ck dispense mot xa ck dispense mot xb ...

  • Page 581

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-17 wiring phaser 6000/6010 fuser mcu board pl7.2.2 p/j26 p/j18 2 1 sg 4 3 3 2 1 sts 1 3 n heat1 line sg sts 2 fuser exit sensed (l) +3.3vdc sg pull up +3.3vdc fuser pl5.1.1 lvps pl8.2.1 s6000-170 thermostat heater p/j201 sts 1 sts 2 1 2 3 e...

  • Page 582

    10-18 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring phaser 6000/6010 image processor board ip board pl7.1.9 p/j207 1 2 3 4 ip ffc assembly pl7.2.12 lvps harness assembly pl7.2.11 p/j202 1 2 3 4 mcu board pl7.2.2 lvps pl7.2.1 s6000-183 p/j402 p/j22 sts cmd crdy srdy nc sg sg sleep +...

  • Page 583

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-19 wiring workcentre 6015 mfp printer plug/jack designations the plug/jack locator diagrams show the p/j locations within the workcentre 6015 mfp. Use these illustrations to locate connections called out in the troubleshooting procedures pr...

  • Page 584

    10-20 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring 20 3 h-133 connects mcu board and harness assembly dispense mot 21 3 i-134 connects mcu board and harness assembly hvps 22 3 j-134 connects mcu board and image processor harness 23 3 i-133 connects mcu board and led/mcu cable 25 3...

  • Page 585

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-21 wiring workcentre 6015 mfp plug and jack locator diagrams map 1 - workcentre 6015 mfp a 102 103 104 105 106 107 108 109 110 111 112 113 114 115 101 b c d e f g h i j k l s6015-015 200 133 132 131 130 201 208.

  • Page 586

    10-22 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring map 2 - workcentre 6015 mfp a 117 118 119 120 121 122 123 124 125 126 127 128 129 130 116 b c d e f g h i j k l s6015-016 3 160 2 5 4 2 1 1 122 101 121 120 141 140 1 s8 s9 s14* s11 s1 s6 s16 s12 2* s2 : not used.

  • Page 587

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-23 wiring map 3 - workcentre 6015 mfp a 132 133 134 135 136 137 138 139 140 141 142 143 144 145 131 b c d e f g h i j k l s6015-017 200 201 210 202 206 205 204 16 10 19 25 23 14 22 17 21 18 26 20 13 15* 12 : not used.

  • Page 588

    10-24 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring workcentre 6015 mfp wiring diagrams workcentre 6015 mfp system wiring mcu pl7.2.2 hvps pl7.2.3 led driver board pl7.1.5 p/j21 p/j210 developer drive pl6.1.6 motor drive assembly pl6.1.2 p/j160 p/j16 k mode switching solenoid k mod...

  • Page 589

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-25 wiring workcentre 6015 mfp lvps mcu board pl7.2.2 1 3 p/j204 i/l +24vdc 1 2 3 p/j205 line nut fg main fan pl7.1.2 fan +24vdc fan alarm sg p/j17 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 4 2 1 2 3 interlock switch pl1.1.12 +5v-lp...

  • Page 590

    10-26 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring workcentre 6015 mfp feeder mcu pl7.2.2 +24v feed 1 1 2 msi feed solenoid pl6.1.10 p/j19 p/j12 4 5 6 registration sensor harness pl2.2.25 no paper sensed (h) +3.3vdc sg p/j121 3 2 1 pull up +3.3vdc no paper sensor pl2.2.23 1 2 3 re...

  • Page 591

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-27 wiring workcentre 6015 mfp drive mcu board pl7.2.2 developer drive pl6.1.6 main drive assembly pl6.1.2 p/j10 sg 1 2 4 5 6 3 8 7 p/j16 p/j160 9 8 7 6 5 4 3 2 i/l +24vdc sg i/l +24vdc start / stop sg ref clock gain change m s6015-060 inter...

  • Page 592

    10-28 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring workcentre 6015 mfp xerographics led driver board pl7.1.5 (lph y/m/c/) lph developer belt pl3.1.1 p/j xx*1 ffc lph ymck sg vcc 5v reset scl (sck) sda (di) sg (do) pull up 3.3v (cs) vcc 5v sg vdata 3 p vdata 3 n vdata 2 p vdata 2 n...

  • Page 593

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-29 wiring workcentre 6015 mfp hvps mcu board pl7.2.2 lph developer belt pl3.1.1 p/j21 1 2 3 4 5 6 7 8 9 10 11 12 13 hvps pl7.2.3 hvps harness pl7.2.13 p/j210 bcr btr btr : bias transfer roller bcr : bias charge roller developer 13 12 11 10 ...

  • Page 594

    10-30 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring workcentre 6015 mfp developer mcu board pl7.2.2 8 6 5 7 p/j20 p/j201 1 2 3 4 4 3 2 1 ym dispense mot a ym dispense mot b ym dispense mot xa ym dispense mot xb ck dispense mot a ck dispense mot b ck dispense mot xa ck dispense mot ...

  • Page 595

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-31 wiring workcentre 6015 mfp fuser mcu board pl7.2.2 p/j26 p/j18 2 1 sg 4 3 3 2 1 sts 1 3 n heat1 line sg sts 2 fuser exit sensed (l) +3.3vdc sg pull up +3.3vdc fuser pl5.1.1 lvps pl8.2.1 s6015-056 thermostat heater p/j201 sts 1 sts 2 1 2 ...

  • Page 596

    10-32 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring workcentre 6015 mfp image processor board ip board pl7.1.9 p/j1 1 2 3 4 5 6 ip ffc assembly pl7.2.12 lvps harness assembly pl7.2.11 p/j202 1 2 3 4 5 6 mcu pl7.2.2 lvps pl7.2.1 s6015-057 sp/j8 p/j22 sts cmd crdy srdy nc sg sg sleep...

  • Page 597

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only 10-33 wiring workcentre 6015 mfp scanner ip board pl7.1.9 p/j1001 con2 1 2 3 4 5 6 sg con1 1 2 1 2 inv_pw inv_pw sg 7 8 9 10 11 12 +12vdc +3vdc home sen +5vdc sg /reset sh_r sg scanner assembly pl8.1.8 s6015-058 13 14 afe_sdio 15 1 2 3 4 5 6 7...

  • Page 598

    10-34 xerox internal use only phaser 6000/6010 and wc 6015 mfp wiring ip board pl7.1.9 pwba cc d p/j1001 con2 1 2 3 4 5 6 sg con1 1 2 1 2 inv_pw inv_pw sg 7 8 9 10 1 1 12 +12vdc +3vdc home sen +5vdc sg /reset sh_r sg iit assembly pl8.1.8 s6015-059 13 14 afe_sdio 15 1 2 3 4 5 6 7 8 9 10 1 1 12 13 14 ...

  • Page 599

    A appendix reference in this chapter... • workcentre 6015 mfp menu map • phaser 6010n menu map • using the ce diags tool software • acronyms and abbreviations.

  • Page 600

    A-2 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference workcentre 6015 mfp menu map arrow buttons scroll up, down, forward, and back through the menus enter the fax address book* enter the system menu display job status* ok button accepts the menu selection back/return button goes up...

  • Page 601: Phaser 6010N Menu Map

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-3 reference phaser 6010n menu map scroll up scroll down accept the menu selection go up one level go down one level or move right go up one level or move left power saver on/off access the system menu cancel billing meters admin menu informa...

  • Page 602

    A-4 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference using the ce diags tool software ce diags tool the ce diags tool extends the functionality of the printer settings utility by adding the phaser 6010n service diagnostics. The ce diags provide a way to test electromechanical compo...

  • Page 603

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-5 reference • ce diag checks the operation of internal parts of the printer, prints out the printer information, changes the adjusted values, and implements other functions. This ce diag tab is the focus of this section of the manual..

  • Page 604

    A-6 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference ce diags menu tree digital input digital output nvm setting-write nvm setting-read nvm settings-save nvm to ess nvm settings-load nvm from ess test print ess diag installation set parameter all test coderom test eeprom test dram ...

  • Page 605

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-7 reference diag types and test contents ess diag diagnostic function all test this test executes all the tests of the ess diagnostic except the mac+phy test and panel test. Code rom test calculates the rom checksum and compares it with the ...

  • Page 606

    A-8 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference digital input this function checks whether the digital input components operate normally or not. The digital input test is performed for all the digital input components. Select the component to test from the drop down list box, ...

  • Page 607

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-9 reference digital input test procedures all of the diagnostic test procedures in the following table can be accessed from the ce diag tab. Select digital input, and then select the test from the digital input number drop down list. Crum se...

  • Page 608

    A-10 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference test procedure no paper snr 1. Power on the printer, and start the ce diag tool. 2. Click the ce diag tab, and then select digital input. 3. Select the no paper snr test, and click the ok button. 4. Insert a sheet into the main ...

  • Page 609

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-11 reference regi snr 1. Power on the printer, and start the ce diag tool. 2. Click the ce diag tab, and then select digital input. 3. Open the rear door. 4. Select the regi snr test, and click the ok button. 5. Manually operate the actuator...

  • Page 610

    A-12 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference exit snr 1. Remove the top cover (phaser 6000/6010 page 8-11; workcentre 6015 mfp page 8-22). 2. Power on the printer, and start the ce diag tool. 3. Select the exit snr test, and click the ok button. 4. Manually operate the act...

  • Page 611

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-13 reference k mode snr 1. Remove the left side cover and main paper tray harness guide. 2. Power on the printer, and start the ce diag tool. 3. Click the ce diag tab, and then select digital input. 4. Select the k mode snr test, and click t...

  • Page 612

    A-14 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference il open 1. Power on the printer, and start the ce diag tool. 2. Click the ce diag tab, and then select digital input. 3. Select the il open test, and click the ok button. 4. Click the stop button to stop the test. Test example: ...

  • Page 613

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-15 reference cru y cru m cru c cru k example of cru y test. 1. Power on the printer, and start the ce diag tool. 2. Open the toner door. 3. Click the ce diag tab, and then select digital input. 4. Select the cru y test, and click the ok butt...

  • Page 614

    A-16 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference digital output test procedures this group of diagnostics checks whether the do components operate. As many as ten different components can be simultaneously operated. However, it is recommended to operate only one or two compone...

  • Page 615

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-17 reference digital output components locations digital output test procedures test procedure main motor on full main motor on half main motor or slow 1. Power on the printer, and start the ce diag tool. 2. Click the ce diag tab, and then s...

  • Page 616

    A-18 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference 5. Click the stop button to stop the test. Test example: [14:14] digital output mode = entry [14:14] main motor on full = on started = main motor on full [14:15] digital output mode = exit feed solenoid on the feed roller rotate...

  • Page 617

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-19 reference 5. Click the stop button to stop the test. Test example: [15:25] digital output mode = entry [15:25] main motor on full = on started = main motor on full, feed solenoid on [15:25] feed solenoid on = on started = main motor on, f...

  • Page 618

    A-20 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference k mode solenoid on 1. ) remove the left side cover and the main paper tray harness guide. 2. Power on the printer, and start up the ce diag tool. 3. Execute the k mode solenoid on test. 4. Check the k mode solenoid movement. 5. ...

  • Page 619

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-21 reference fan on (high) fan on (low) 1. Power on the printer, and start the ce diag tool. 2. Select the fan on (high) or fan on (low) tests, and click the ok button. 3. Check that the fan rotates. 5. Click the stop button to stop the test...

  • Page 620

    A-22 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference toner motor y on toner motor m on toner motor c on toner motor k on example: yellow toner motor 1. Power on the printer, and start the ce diag tool. 2. Open the toner access cover. 3. Remove the y toner cartridge. 4. Select the ...

  • Page 621

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-23 reference regi clutch on the registration roller rotates when the main motor on full and the regi clutch on tests are executed at the same time. 1. Power on the printer, and start up the ce diag tool. 2. Open the rear door. 3. Cheat the s...

  • Page 622

    A-24 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference nvm settings - write used for changing the settings for internal data of the printer. This operation is prohibited since it can damage the internal data. Nvm settings - read used for confirming the internal data of the printer. ...

  • Page 623

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-25 reference restart printer to apply new settings click this button when ready to apply your changes to the settings. The restart of a printer is required in order to confirm this setup. Test print print an internal test pattern of the prin...

  • Page 624

    A-26 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference toner pallet check outputs each 100% density color pattern of y/m/c/k. When a print quality problem occurs in the picture or photo printing, this test identifies the problem as the toner or something else. Parameters this screen...

  • Page 625

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-27 reference machine/toner lists counter values for multiple parameters test procedure shifts the print area in this direction by reducing the value. Shifts the print area in this direction by reducing the value. Shifts the print area in thi...

  • Page 626: Acronyms and Abbreviations

    A-28 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference acronyms and abbreviations acronym description a3 297 millimeters (11.69 inches) x 420 millimeters (16.54 inches). A4 210 millimeters (8.27 inches) x 297 millimeters (11.69 inches). A5 148 millimeters (5.82 inches) x 210 millime...

  • Page 627

    Phaser 6000/6010 and wc 6015 mfp xerox internal use only a-29 reference i/f interface iit image input terminal - adf, scanner iot image output terminal - the printer ip image processor kb kilo byte lan local area network lcd liquid crystal display ld laser diode led light emitting diode lef long-edg...

  • Page 628

    A-30 xerox internal use only phaser 6000/6010 and wc 6015 mfp reference sfp single-function printer smb server message block snmp simple network management protocol snr sensor sol solenoid tdc toner density control tnr toner ui user interface usb universal serial bus acronym description.

  • Page 630

    Copyright © 2011, xerox corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the united states. Part#: 702p00130