Xerox WorkCentre 5019 Network Addendum - page 39
Xerox
®
WorkCentre
®
5019/5021
Network Addendum
39
Internet/intranet connection problems
The table below lists possible causes and solutions for problems that might occur when connecting to
the Internet or an intranet.
The message "Please wait" is
not going away.
Wait for a while.
If the condition persists, press the Refresh button.
If the condition still persists, check whether the machine is
operating normally.
Nothing happens after
pressing Refresh.
Are you using a supported Web browser?
See
Using CentreWare Internet Services
on page 15 to check
whether your Web browser is a supported type.
The frame on the right is not
updated after selecting a
menu item from the frame on
the left.
The screen display is
fragmented.
Change your Web browser's window size.
The display is not updated.
Press Refresh.
Nothing happens after
pressing Apply.
Are the entered values correct?
If you entered an out-of-range value, it is automatically
changed to a value within range.
Are you now using, or did you just use the machine's control
panel?
When the Auto Reset feature is set, settings made by
CentreWare Internet Services are not applied until the preset
amount of time has elapsed. Wait for a while.
Is the machine in an energy saver mode?
Cancel the energy saver mode, and then try again.
When you click Apply, a
message such as "The server
has returned ineffective or
unrecognizable response" or
"No data" is displayed on the
browser.
Is the passcode correct?
The passcode you re-entered for confirmation does not match.
Enter the passcode correctly.
Restart the machine.
Symptom
Remedy