Xsense Connectivity PalmRouter PR-100 User Manual - page 29
25
should be in the range of 192.168.1.2 to 192.168.1.253. The Subnet Mask
will be 255.255.255.0 and the Gateway Address is 192.168.1.1.
3.
Type “192.168.1.1” into the URL and hit enter. Clear the browser cache to
remove old entries if needed.
4.
Try a second browser, preferably Netscape or Internet Explorer.
When I attempt to connect to a URL through my browser I get a “Time Out
Error”.
1.
Try a second computer to verify whether it is machine-isolated or occurring
over the entire network.
2.
If it is occurring across the network, check the connection and configuration
of the router and modem.
3.
You may need to verify the Internet connection with only one computer
directly through the modem.
4.
If the problem is machine-isolated then double-check that your URL is
correct and you have a solid Internet/Network connection. Turn Proxy
settings off in your browser’s preferences and clear the cache. Try both IE
and Netscape web browsers for redundancy purposes.
5.
Some ISPs require the use of their proprietary software to connect to the
Internet. Do not use this software, but simply user your web browser to
connect.
My PC computer doesn’t have TCP/IP installed for my NIC card.
The TCP/IP protocol needs to be properly installed and configured for your NIC
card in order to establish a connection through the PalmRouter. Consult your
operating system manual to install TCP/IP. You would install and configure TCP/IP
under the Network Control Panel.
The Self Test light stays on. I believe my router is frozen.
The Self Test light flashes on during a power up while ensuring proper operation
and then turns off. If the Self Test light stays on or other LEDs are acting improper
try resetting the PalmRouter and then recycle the power. If that doesn’t work,
re-flash the firmware or perform a firmware upgrade with a Static IP assigned to
the computer. If the TCP/IP configuration is correct and you still get this error
message, recycle the power to the PalmRouter four times, then upgrade the
firmware. This notifies the PalmRouter that it will receive a firmware upgrade to
this particularly unresponsive router.
I have a PPPoE account but my special software won’t allow for an Internet
connection.
Some ISPs implement PPPoE to control their limited IP pool by turning an “always
on” connection into a dial-up connection. The software you used before you
purchased the PalmRouter, such as WinPoET or EnterNet 300, is implemented
into the PalmRouter. You will no longer user their software, but instead configure
your TCP/IP according to our manual and input your ISP username and password
on the PPPoE page inside the PalmRouter.
Note: These troubleshooting methods are the most common in getting your
PalmRouter to function properly. Please complete these steps thoroughly before
contacting Xsense Technical Support.