Yale H48000-960H User Manual - page 29
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Choosing a method for connecting to the internet.
There are two ways to connect your DVR to the internet, either via Port forwarding or using the Yale cloud
server. For ease of use, we have enabled Yale cloud as the default connection method. However due to
superior reliability and performance, we would recommend using Port forwarding for technically adept
users.
Problem with NAT traversal
Yale cloud relies on NAT traversal to gain access to your DVR from the outside. While in many cases
it works perfectly, this technology’s limitation also means some network environment may fail or suffer
performance issues. This is to do with the type of NAT (network address translation) implemented by your
network.
Most home networks use Full cone, Restricted cone and Port restricted cone NAT. These three types of
NAT will work with our NAT traversal method. However any network that uses symmetric NAT (i.e. Corporate
network and CGN 3G/4G phone network) may experience connection related issues. This limitation applies
to both the DVR network environment as well as the remote viewing network environment (i.e. Your mobile
phone).
Ideal operation environment for Yale cloud is when the DVR is connected to a full cone home network
environment, and the remote viewing phone is connected via Wi-Fi to a full cone home network.
1) Set-up using Port forwarding method
This is the most reliable method for internet access. For the ultimate speed and reliability we advise
users to use static IP address. Not all internet service providers (ISP) provide static IP address,
and the user will be expected to pay a small monthly fee for such service- please check with your
provider accordingly. Alternatively our DVR support a number of Paid and free DDNS service should
you be using Dynamic IP address.
Static Vs. Dynamic IP address
IP address is similar to your physical postal address; it acts as your unique contact ID when you are
communicating with the wider world. In the ideal world, every home will have its own unique and
permanent address, i.e. Static IP address. However due to a shortage of IP address range (V4), it
may not be practical to assign a unique and globally accessible IP address to each customer that
is connected to the internet. Internet service providers usually own a range of static IP addresses,
and it will dynamically assign these addresses to online users. Once the user is offline, this static IP
address is randomly given to another online users and reused in this way. This is known as dynamic
IP address. The main problem with dynamic IP address comes when you try to access your machine
remotely. Since your IP address may have randomly changed since you last noted, you do not have
the up-to-date address to access your system. One way to resolve that is by using a DDNS service.
It acts like a PO box service, and you can configure your machine to automatically inform this central
server of any changes to your dynamic IP address. By accessing your DDNS service using a URL
handle, you will be automatically diverted to the correct IP address of your machine.
Setting up port forwarding if your router supports UPNP:
1) Please ensure your router UPNP option is enabled. Please check with your router manufacturer on how to
do this.
2) Enable UPNP on your DVR: Menu -> Settings -> Yale Cloud -> UPnP (enable)
Manual port forwarding:
Difference router manufacturer may name this setting differently. Some may call it Game and Application
sharing, while others may refer to it as Port forwarding etc. Please check with your router manufacturer