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Z3 Technology Z3Cam-4K User Instructions - page 62
Z3Cam-4K User Instructions
DOC-USR-0103-06
___________________________________________________________________________________________
Z3 Technology, LLC ♦ 100 N 8
th
ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702
62
APPENDIX C: Troubleshooting
Problem: ZFinder is not opening on my computer.
-If the user profile on your computer does not have administrator rights, you will need to right-click
on the ZFinder icon and select “Run as administrator” in order for it to open.
Problem: My Z3Cam-4K does not appear in ZFinder.
-Is the Ethernet cable plugged in to the camera solidly? Do you see the link light?
-Try connecting the PC directly to the camera without any routers, switches, etc.
-Verify your computer is set to DHCP.
-Try connecting through a wired Ethernet connection and turning off your computer’s wifi.
Problem: My Z3Cam-4K appears in red in ZFinder.
-The netmask of the camera and the network must be compatible.
-Does the netmask of the camera match the netmask of the network?
-If the netmask is 255.255.0.0, do the first two values of the IP address of the camera match
those of the network and PC?
-If the netmask is 255.255.255.0, do the first three values of the IP address of the camera match
those of the network and PC?
Problem: The HTTP-based user interface does not appear.
-Is the Ethernet cable plugged in to the camera solidly? Do you see the link light?
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the camera without any routers, switches, etc.
-Can the PC and target board see each other on the network?
-Try pinging the camera IP address from the PC.
-Try pinging the PC from the camera.
-If using static IP’s, do the camera Local IP Address and the PC IP address have the same first two
values (or, if netmask is set to 255.255.255.0, the same first three values)?
-Do the camera and the PC have the same netmask? (Default value is 255.255.0.0)
Problem: I’m receiving a “Bad Destination” error in the user interface. (UDP)
-Does the IP address set in Dest Address equal the IP address of the PC running VLC?
-Verify the IP address set in Dest Address equals the IP address found in the Ethernet adapter Local
Area Connection settings of the PC running VLC.
Summary of Z3Cam-4K
Page 1
User instructions h.265 4k ip camera model name: z3cam-4k doc-usr-0103-06 software version 2.00 before attempting to connect or operate this product, please read these instructions carefully and save this manual for future use. Copyright © 2016 z3 technology, llc. All rights reserved. Z3 technology ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 2 revision history version date change note author 01 07/27/2016 prelimina...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 3 table of contents 1.0 general description .................................
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 4 10.2 the user presets tab .................................................
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 5 figure 26 set composite pass-through resolution ...........................
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 6 1.0 general description the z3cam-4k tm by z3 technology is an h.265/hev...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 7 2.0 features 20x optical zoom using sony’s patented super resolution z...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 8 2.1 supported resolutions follow_input (2160p29.97) resize to 1080p29.97...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 9 3.0 package contents z3cam-4k camera 12v 1a power supply figure 2 z3cam-...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 10 4.0 operating controls 1: rs-232 serial port 1 5: status light 2 2: usb...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 11 5.0 getting started with z3cam-4k this section gives step-by-step instr...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 12 5.2 access the user interface using zfinder zfinder is a pc utility tha...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 13 (7) by default, the system will have automatically started encoding. If...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 14 6.0 streaming control this section gives step-by-step instructions on s...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 15 (7) click on the start button. After a moment, the encoder status will ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 16 6.1.2 run vlc to view udp stream (8) open the vlc media player on your ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 17 6.2 stream rtp 6.2.1 rtp camera setup note: settings in the user interf...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 18 6.2.2 run vlc to view rtp stream an sdp file is needed to view an rtp s...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 19 6.3 stream rtsp 6.3.1 rtsp camera setup note: settings in the user inte...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 20 6.3.2 run vlc to view rtsp stream (6) open the vlc media player on your...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 21 (10) press enter or click play. You will see your camera’s video stream...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 22 6.4 stream rtmp when in h.264 mode, the z3cam-4k supports streaming to ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 23 6.4.2 set up the wowza server (8) if you have not already done so, inst...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 24 (14) the test players popup screen will appear. Select the adobe rtmp t...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 25 figure 18 viewing streamed content on wowza test player (4) audio and v...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 26 6.5 tuning for latency in general, streaming using rtp will result in l...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 27 6.7 record to usb the z3cam-4k supports writing encoded video to a stor...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 28 b. For example, by default, the prefix mov1_ is provided. This will res...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 29 6.8 simultaneous stream and record when streaming udp or tsrtp, the ts ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 30 6.9 microphone input (1) connect a microphone with a 3.5mm cable output...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 31 6.10 composite pass-through the z3cam-4k allows for the currently encod...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 32 7.0 camera control the z3cam-4k supports real-time camera adjustments r...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 33 7.3 sony visca camera control the z3cam-4k leverages sony 4k camera tec...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 34 8.0 performing other operations with the z3cam-4k 8.1 save current sett...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 35 (8) a pop-up window appears to confirm the saving of these settings is ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 36 8.2 advanced settings mode a limited range of encoding settings is avai...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 37 (8) return to you channel tab to set additional encoding configuration ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 38 8.3 set a static ip address the z3cam-4k supports dhcp (dynamic host co...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 39 (17) a pop-up window appears with a reminder that changes to network se...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 40 8.4 upgrade firmware firmware upgrades for the z3cam-4k are available f...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 41 8.5 setting a password the z3cam-4k provides the option to set a passwo...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 42 8.6 mounting the camera the z3cam-4k easily mounts to tripods or mounti...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 43 figure 40 lav filters configuration 9.1.2 lav filters (2) install lav f...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 44 9.1.3 vlc media player (7) install vlc media player v2.2.4 if necessary...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 45 9.2 zeus he4k-01 decode when in h.264 mode, the z3cam-4k is compatible ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 46 10.0 summary of options this section lists the different options that a...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 47 advanced settings checked unchecked check this box for advanced encode ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 48 import load settings from a previously exported file. Reset resets pres...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 49 parameter options (default in bold) description refresh button n/a clic...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 50 trigger one-push button (one-push only) click to trigger wb readjustmen...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 51 10.5 the ch1 tab (channel 1) an asterisk (*) denotes a field available ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 52 gop size* 10 – 240 frames (60 frames) i-frame frequency. The number of ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 53 output setup output format rtp rtsp udp tsrtp tsfile rtmp output format...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 54 (udp/tsrtp/tsfile only) video max delay* (udp/tsrtp/tsfile only) (300) ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 55 status !Not running, idle, stopped, running, polling current status of ...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 56 10.6 the ch2 & ch3 tabs (channels 2 & 3) the z3cam-4k supports simultan...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 57 10.7 values appearing at the bottom of all tabs parameter options (defa...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 58 10.8 zfinder buttons description refresh rescans the network for z3 tec...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 59 appendix a: finding the ip address of your computer to find the ip addr...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 60 appendix b: configuring the wowza server for rtmp in this section, conf...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 61 (6) click on applications in the top band of options. (7) on the left c...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 62 appendix c: troubleshooting problem: zfinder is not opening on my com...
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Z3cam-4k user instructions doc-usr-0103-06 ___________________________________________________________________________________________ z3 technology, llc ♦ 100 n 8 th st, ste 250 ♦ lincoln, ne 68508-1369 usa ♦ +1.402.323.0702 63 problem: i do not see video in vlc. (udp) -does the ip address set in...