Zebra 2443 User Manual - Appendix A - Troubleshooting

Appendix A - Troubleshooting

Problem

Solution or Reason

POWER indicator does not

light GREEN when power

switch is turned to ON (1)

position.

1. Check power connections from A.C.

outlet to power supply to printer.

POWER indicator lights

GREEN, but printer will not

print.

1. Check interface cable connections from

computer to printer.

Printer appears to be

working (media is being fed

out), but nothing is printed.

1. Verify that the labels are the correct

type (direct thermal).

2. Check that the roll is loaded with the di-

rect thermal side facing up.

3. Clean the print head with cleaning pen.

Printing is faded or poor

quality.

1. Clean the print head with cleaning pen.

2. Adjust print speed/darkness in software.

Prints only partial label or

skips a label.

1. Perform AutoSense gap sensor

adjustment on page 8.

2. Label caught on print head.

3. Print head is not properly latched.

4. Possible software problem. Check the

printer memory configuration. Refer to

the EPL2 Programming manual.

Printing stops and POWER

indicator lights ORANGE or

RED.

1. Perform AutoSense gap sensor adjust-

ment on page 8.

2. Possible problem with label stock. Use

only approved labels and tags.

3. Possible label jam.

4. Insufficient memory for label size. Check

the printer memory configuration.

5. Possible software problem. Refer to the

EPL2 Programming manual.

980336-001  Rev. A 

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