3M 1200 User Manual - Service Policy
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Service Policy
QUEST SERVICE POLICY
Service Policy
The Quest product you have purchased is one of the finest sound measur-
ing instruments available. It is backed by our full one year warranty which
seeks to insure complete customer satisfaction. This is your assurance that you
can expect prompt courteous service for your equipment from the entire Quest
service organization.
Should your Quest equipment need to be returned for repair or recalibra-
tion, please contact the Service Department at (800)245-0779 (USA) or Fax
(262)567-4047 for a Return Authorization Number. The RA number is valid for
30 days, and must be shown on the shipping label and purchase order/cover let-
ter. If you are unable to return instruments in that time call for a new RA num-
ber. Send it prepaid and properly packed in the original shipping carton direct-
ly to Quest Technologies, 1060 Corporate Center Drive, Oconomowoc, WI
53066 U.S.A.
Repair or replacement work done under warranty will be performed free of
charge, and the instrument will be returned to you prepaid. Your copy or a
photocopy of the Quest Registration Card will serve as proof of warranty
should the factory require this information.
If for any reason you should find it necessary to contact the factory regard-
ing service or shipping damage, please direct your calls or letters to the atten-
tion of the Service Manager, Quest Technologies, (262) 567-9157 or
(800) 245-0779. Office hours are from 7 AM to 6 PM (Central Standard Time)
Monday through Friday.
For service or recalibration outside the U.S.A., please contact your local
Quest Dealer or fax Quest U.S.A. at 1-262-567-4047.
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3M
WARRANTY
3M Warranty 3M warrants our instruments to be free from defects in
materials and workmanship for one year under normal conditions of use and service.
For United States customers, we will replace or repair (our option) defective
instruments at no charge, excluding batteries, abuse, misuse, alterations, physical
damage, or instruments previously repaired by other than 3M. Microphones,
sensors, printers, and chart recorders may have shorter or longer warranty periods.
This warranty states our total obligation in place of any other warranties expressed.
or implied Our warranty does not include any liability or obligation directly resulting from
any defective instrument or product or any associated damages, injuries, or property
loss, including loss of use or measurement data. For warranty outside the United
States, a minimum of one year warranty applies subject to the same limitation and
exceptions as above with service provided or arranged through the authorized 3M
distributor or our 3M European Service Laboratory. Foreign purchasers should contact
the local 3M authorized sales agent for detail.
details.