Summary of 6735i

  • Page 1

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 1 of 104 2811 internet blvd frisco, texas 75034-1851 tel +1 469 365 3000 tel +1 800 468 3266 www.Aastrausa.Com aastra 6735i ip phone 22862-001 firm...

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    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 2 of 104.

  • Page 3

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 3 of 104 1st edition (september 24, 2012) © copyright 2012 aastra usa inc. All rights reserved. Information in this manual may change with product r...

  • Page 4

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 4 of 104 software license agreement aastra, hereinafter known as "seller", grants to customer a personal, worldwide, non-transferable, non-sublicen...

  • Page 5

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 5 of 104 aastra shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or ...

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    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 6 of 104.

  • Page 7: Table of Contents

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 7 of 104 table of contents 3rd edition (august 5, 2011) ..............................................................................................

  • Page 8

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 8 of 104 3.4 key description ................................................................................................................... 22...

  • Page 9

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 9 of 104 6.1 hold .....................................................................................................................................

  • Page 10

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 10 of 104 6.23.1 access xml applications .................................................................................... 80 7 callers list and...

  • Page 11: Table Of Figures

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 11 of 104 table of figures figure 1 aastra 6735i ip phone .............................................................................................

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    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 12 of 104.

  • Page 13: About This Publication

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 13 of 104 1 about this publication 1.1 overview this guide explains how to use the features of your new aastra 6735i ip phone. The features assigne...

  • Page 14: 1.4

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 14 of 104 1.4 references the following publications provide additional information for the 6735i ip phone. Title description aastra model 6735i ins...

  • Page 15: Introduction

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 15 of 104 2 introduction 2.1 overview the 6735i ip telephone provides communications over an ip network using sip telephony protocol. The 6735i has...

  • Page 16: 2.3

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 16 of 104 4 call appearance lines with leds supports up to 9 call lines hd audio (wideband) full-duplex speakerphone for handsfree calls headset mo...

  • Page 17

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 17 of 104 figure 2 handset/headset connection 2.3.2 headset (optional) turn the phone over and locate the headset jack marked . Insert the headset c...

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    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 18 of 104.

  • Page 19: Getting Started

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 19 of 104 3 getting started 3.1 installation and setup if your system administrator has not already setup your 6735i, please refer to the aastra mo...

  • Page 20

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 20 of 104 3.2.1 configuration and updates the 6735i then checks settings and looks for new configuration and firmware updates on the configuration ...

  • Page 21

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 21 of 104 network 80% dsp 92% sip 94% done 3.2.4 idle state screen the idle state screen displays when your 6735i startup process is completed. L1 9...

  • Page 22: 3.3

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 22 of 104 3.3 6735i keys and functions speaker key (handsfree) with status lamp mute key with status lamp 4 line/call appearances with status lamps...

  • Page 23

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 23 of 104 key description l4 l3 l2 l1 4 line appearance keys. Speaker activates the speaker or headset depending upon audio mode. Mute mutes the mic...

  • Page 24: 3.5

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 24 of 104 3.5 features because clearspan features are available by license only, you may not have access to all of them. The keys are configured by...

  • Page 25

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 25 of 104 feature description shared call appearance call retrieve allows incoming calls to ring on up to 35 additional phones simultaneously and co...

  • Page 26: 3.6

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 26 of 104 feature description push to talk (intercom) allows you to call another station, where the system requests that the destination station au...

  • Page 27

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 27 of 104 in the following example, 8 features were configured on the softkeys of the phone. Main idle screen: second screen: 5 softkeys display alo...

  • Page 28: 3.7

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 28 of 104 idle screen connected state screen connected state – screen 2 the main idle screen: when you are connected to a call, the drop softkey di...

  • Page 29

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 29 of 104 3.7.1.3 softkey line appearance status icons softkey line appearance status icons activity icon description idle there is no call activity...

  • Page 30

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 30 of 104 3.7.3.2 message waiting indicator lamp the message waiting indicator (mwi) lamp is located at the top right of the phone. Mwi led status ...

  • Page 31

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 31 of 104 3.7.6 mute you can use the mute key in any audio mode. Step action result activate the mute feature: 1. During a call: press the mute key....

  • Page 32

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 32 of 104.

  • Page 33: Customize Your Phone

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 33 of 104 4 customize your phone you can customize your phone using the phone user interface (ui) and the options list. 4.1 phone ui options list t...

  • Page 34

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 34 of 104 menu item number main menu options sub- menu item number sub-menu options description 7 language the language option has been pre- define...

  • Page 35

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 35 of 104 step action result 2. Press or to scroll through the list of 7 options. Press select or . Or press the menu item number to go into the opt...

  • Page 36

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 36 of 104 step action result 3. Press change to set the call forward mode. Call forward mode all state: on number: 1005 change cancel done allaccts...

  • Page 37

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 37 of 104 4.1.3 preferences 4.1.3.1 tones step action result ring tone: sets ring tone. Select from 5 different ring tones or choose silent ring ton...

  • Page 38

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 38 of 104 step action result 2. Press to select tone set. Tones 1.Ring tone 2.Tone set select done 3. Press select or . The tone set screen display...

  • Page 39

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 39 of 104 step action result 2. Press select or . The display options screen displays and contrast level is the first option. Display 1.Contrast lev...

  • Page 40

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 40 of 104 step action result 5. Press done. The choice is saved. Backlight on auto: the backlight automatically turns off after a specified period ...

  • Page 41

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 41 of 104 step action result 1. Go to options > preferences > live dialpad. 2. Press select or . The live dialpad screen shows current status. The d...

  • Page 42

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 42 of 104 4.1.7.1 set the audio option and headset volume step action result 1. Go to options > preferences > set audio. The set audio screen displ...

  • Page 43

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 43 of 104 step action result 3. Press select or . The headset mic volume screen displays. Headset mic volume low medium high cancel done 4. Press or...

  • Page 44

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 44 of 104 step action 1. Go to preferences > time and date. 2. Press select or . The time and date menu displays. Time and date 1.Time format 2.Day...

  • Page 45

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 45 of 104 step action 2. Press select or . Date format mon jul 23 23-jul-07 2007-07-23 23/07/2007 cancel done 3. Press or to scroll to the desired d...

  • Page 46

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 46 of 104 step action 2. Press select or . Set time enter time: 03:38pm backspace cancel am/pm enter 3. Use the keypad to enter the time. 4. Press ...

  • Page 47

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 47 of 104 4.1.10 phone status step action result 1. Go to options > phone status. 2. Press select or . The phone status menu displays. The ip and ma...

  • Page 48

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 48 of 104 step action result 2. Press select or . The pc port information displays. Pc port link down done 3. Press done. Firmware info: 1. Go to f...

  • Page 49

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 49 of 104 step action result 2. Press select or . The copyright screen displays. Copyright copyright © 2011 aastra technologies done www.Aastra.Com ...

  • Page 50

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 50 of 104 step action result 8. Press enter. The "password changed" message displays on the screen. 9. Press done. 4.1.12 admin menu the options in...

  • Page 51

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 51 of 104 4.1.14 phone lock you can lock the phone to prevent it from being used or configured. While the phone is locked, only emergency 911 dialin...

  • Page 52

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 52 of 104 step action result 2. Enter your user password. If the user password has never been set up, press the enter softkey without a password. T...

  • Page 53: Call Handling

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 53 of 104 5 call handling 5.1 place a call you can place a call using one of the following methods. If you are unable to make calls within certain a...

  • Page 54: 5.3

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 54 of 104 5.2.1 answer an incoming call when a call rings at your phone, only the softkeys needed to answer the call are displayed on the screen. I...

  • Page 55: 5.5

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 55 of 104 5.4.1 connected call display details a call display shows: the caller id information (name and number, if available). The timer specific t...

  • Page 56: 5.6

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 56 of 104 5.6 handle calls using the speaker the speaker allows you to speak to someone without using the handset or headset. The set audio option ...

  • Page 57: Phone Features

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 57 of 104 6 phone features 6.1 hold you cannot place a call on hold or retrieve a call on hold if you are viewing the redial list or callers list . ...

  • Page 58: 6.2

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 58 of 104 6.1.3 automatic hold the 6735i automatically puts your current call on hold when you press a new line key. 6.1.4 manage multiple calls on...

  • Page 59: 6.3

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 59 of 104 6.3 transfer. The xfer softkey is a static key that cannot be changed. It appears when the phone is off-hook, and while the phone is conne...

  • Page 60

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 60 of 104 step action result announced transfer: transfer a call to another party and remain on the line to talk to the other party before you comp...

  • Page 61: 6.4

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 61 of 104 6.4 conference the 6735i supports up to three parties in a conference call. 6.4.1 establish the conference step action result 1. Connect t...

  • Page 62: 6.5

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 62 of 104 if you do not wish to add the second party to the conference: 1. Press the cancel softkey while the second party ’s phone is ringing. You...

  • Page 63: 6.6

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 63 of 104 the pickup softkey is visible only the phone is idle or when the phone is off hook. 6.5.2 use park and pickup step action result park a ca...

  • Page 64: 6.7

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 64 of 104 you can also set up call forwarding using the phone ui . Step action result activate: 1. Press the appropriate call forwarding activation...

  • Page 65: 6.8

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 65 of 104 6.8 call waiting the call waiting feature allows you to answer a call while already on another call. Call waiting is “on” by default, but ...

  • Page 66: 6.10

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 66 of 104 feature interaction description call notify directed call pickup does not send a call notify message for picked-up calls. Call transfer (...

  • Page 67: 6.12

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 67 of 104 6.12 autodial (hotline and warmline) your system administrator can configure an autodial feature on your phone. If autodial is enabled, th...

  • Page 68: 6.14

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 68 of 104 6.14 stuttered dial tone if this feature is enabled on your phone, you hear stuttered dial tone when there is a message waiting on your p...

  • Page 69: 6.17

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 69 of 104 step action result 3. Use or to point to the voicemail account. 4. Press select or . The number is dialed. 6.17 speeddial the speeddial fe...

  • Page 70

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 70 of 104 step action result 6. Use the backspace softkey to change the name text. The key backspaces over characters, but does not erase the text....

  • Page 71

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 71 of 104 6.17.2 add a new speeddial key (press and hold) you can press and hold a programmable key or softkey that has no pre-assigned function to ...

  • Page 72: 6.18

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 72 of 104 6.18 speed dial 8 you can have a speed dial 8 key that allows you to associate single-digit codes (2-9) to frequently dialed or hard-to-r...

  • Page 73

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 73 of 104 step action result 4. Press done. The enter number screen displays. Done backspace cancel add speed dial entry enter number 89723334444 ba...

  • Page 74

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 74 of 104 step action result 2. Use or to point to the entry to edit within the same page. And use the page down or page up softkeys to move from p...

  • Page 75

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 75 of 104 step action result 4. Press select. The move speed dial entry screen displays. Backspace cancel move speed dial entry enter new speed code...

  • Page 76: 6.19

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 76 of 104 display a speed dial entry: 1. Press speed 8. The speed dial list displays. Dial page down cancel speed dial 1/2 3 - sallie 5 - sam 2 – r...

  • Page 77: 6.21

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 77 of 104 the speeddial/xfer key has the following capabilities: function description speeddial/xfer and speeddial pressing the speeddial/xfer key w...

  • Page 78

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 78 of 104 figure 9 sca bridging in the example above, when a call comes into phone 1, phone 2 and phone 3 can pick up the same call by pressing the...

  • Page 79

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 79 of 104 hold private slow flashing green far-end solid red far-end bridge-active solid green far-end solid red far-end bridge-held slow flashing g...

  • Page 80: 6.23

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 80 of 104 6.22.5 sca call location and sca call retrieve allows for retrieval of an active call from one shared call appearance (sca) location (for...

  • Page 81: 7.1

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 81 of 104 7 callers list and redial list 7.1 callers list the callers list is a stored log of incoming calls containing up to 200 entries. The calle...

  • Page 82

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 82 of 104 dial from the callers list: 1. From the selected entry: lift the handset. Or press the speaker key. Or press a line appearance key. Or pr...

  • Page 83

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 83 of 104 7.1.3.1 view missed calls step action result 1. Go into the callers list. The callers list menu displays. 2. Use or to scroll through the ...

  • Page 84: 7.2

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 84 of 104 cancel the delete function: 1. Press the cancel softkey. 7.1.5 exit the callers list step action result 1. Press the quit softkey. The id...

  • Page 85

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 85 of 104 step action result 3. Press dial. Or press an available line key. Or press the speaker key. Or lift the handset. The number automatically ...

  • Page 86

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 86 of 104.

  • Page 87

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 87 of 104 appendix a - optional expansion modules expansion modules the 6735i ip phone offers optional m670i and m675i expansion modules that attach...

  • Page 88

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 88 of 104 figure 12 model m675i expansion module using the expansion modules m670i expansion module after configuring the keys on the m670i expansi...

  • Page 89

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 89 of 104 figure 14 m675i page 1 screen figure 15 m675i page 2 and page 3 screens to use the m675i, press the function key for the page you want to ...

  • Page 90

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 90 of 104 figure 16 m675i extensions on a 6757i phone.

  • Page 91

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 91 of 104 appendix b – clearspan feature access codes feature access codes (facs) can be set up as speed dial numbers and assigned to keys, or dial...

  • Page 92

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 92 of 104 code name definition *15 call bridge allows a shared call appearance (sca) location to initiate or join an sca-bridge, upon which the app...

  • Page 93

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 93 of 104 code name definition *67* call forwarding busy interrogation allows the user to get the current status and destination of the call forward...

  • Page 94

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 94 of 104 code name definition #76 call forwarding selective activation the selective call forwarding service can be activated only if the service ...

  • Page 95

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 95 of 104 code name definition *99 clear voice message waiting indicator clears the audible (and visible for some devices) message waiting indicator...

  • Page 96

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 96 of 104 code name definition #82 initiate silent monitoring a supervisor can use this code to silently listen in on a call handled by an agent th...

  • Page 97

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 97 of 104 code name definition *71 per call account code charges a call to an account code assigned to the user. *50 push to talk provides an interc...

  • Page 98

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 98 of 104.

  • Page 99

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 99 of 104 appendix c - troubleshooting the following are common problems associated with the phone and possible solutions. Problem possible solutio...

  • Page 100

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 100 of 104 problem possible solution(s) how do i change my user password? This setting is in the options list. See user password . Why does my phon...

  • Page 101: Index

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 101 of 104 index a admin menu .................................................................... 34 administrator menu ..............................

  • Page 102

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 102 of 104 m m670i ............................................................................... 87 m670i expansion module .........................

  • Page 103

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra –2862-001 page 103 of 104 time zone ......................................................................... 45 timer ...............................................

  • Page 104

    ___________________________________________________________________________________________ 6735i ip phone user guide - clearspan aastra – 2862-001 page 104 of 104.