Ab Platinum Series User Manual - page 14
24 User Guide for the Platinum Series Sound Processor
User Guide for the Platinum Series Sound Processor 25
Headpiece Falls Off
• Usethecablecliptoprovideadditionalstabilitytopreventtheheadpiecefrom
falling to the ground .
• Ifyourheadpiecefrequentlyfallsoffduringnormalactivities,itmayindicatethe
need for a stronger magnet . Contact your programming center .
Headpiece or Processor Gets Wet
• Turntheprocessoroffimmediately.
• Removeheadpiece.
• Removepowersource.
• ContactyourprogrammingcenterorABforfurtherinstructions.
IMPORTANT: Do not attempt to clean or dry the headpiece or processor. Do not
use if exposure to fluids is suspected.
WARNING: If your system appears to be working, but you experience deterio-
ration in the volume or the quality and clarity of sound, contact
your audiologist as your processor may need to be reprogrammed.
CAUTION: Your processor should be serviced only at AB. Do not attempt to
open or repair the processor. Do not continue to use the processor
if any part of it is damaged. Unauthorized opening of the processor,
or other equipment, will void the warranty and may compromise
system performance.
Troubleshooting Guide
The following is a description of the most common problems you may encounter with
your processor and solutions for addressing those problems . After trying the remedies
below, if the problem persists, contact your programming center or AB for support .
No Sound Heard; No Response From User
• Ensurethatthecableisinsertedintotheprocessorandtheheadpieceis
properly positioned . Turn the processor off (o) and back to position , , or .
• IftheredLEDindicator:
- Does not blink or blinks once, replace the lithium ion battery or battery
compartment with another fully-charged lithium ion battery or new AA
batteries .
- Blinks quickly 2 to 4 times and then flashes continuously, replace the
cable first and then headpiece if flashing continues .
- Blinks quickly 2 to 4 times, followed by 1 flash, no sounds are heard,
replace the headpiece . If a headpiece is not available, use the auxiliary
microphone with a program that is set up to allow auxiliary input and
repeat the process .
- Blinks quickly 2 to 4 times, followed by 1 flash, green LED
illuminates in response to loud speech at the site of the microphone,
and sounds are heard, the system is functioning properly .
User Hears Static
• Ensurethatthesensitivitycontrolisproperlyset(12:00position).
• Replacethecable.
• Checkandcleanbatterycontacts.
User Hears Muffled or Distorted Sounds
• Ensurethatthesensitivitycontrolisproperlyset(12:00position).
• Ensurethatnothingiscoveringtheheadpiecemicrophoneopening.
• Checkandcleanbatterycontacts.
• UsethegreenLED,auxiliarymicrophoneormicrophonetesterearphonesto
determine if a new microphone is needed for the headpiece .