Ab Platinum Series User Manual - page 17
30 User Guide for the Platinum Series Sound Processor
User Guide for the Platinum Series Sound Processor 31
Caring for Your Cochlear Implant System
Although your processor has been designed and built to withstand daily wear and
tear, care must be taken to protect both the implanted and external components of
the system . For a detailed discussion of clinical results, warnings and precautions
please refer to the package insert supplied separately . It is a good idea to carry your
Patient Identification Card with you at all times .
Cleaning
If necessary, the processor and headpiece can be cleaned with a slightly dampened
cloth or tissue . Take care that water does not drip into any connectors or the
microphone . Water should not be allowed inside either the processor or headpiece .
CAUTION: Immersion in water will damage the processor and headpiece
electronics.
To prevent intermittent operation of the processor, the battery contacts on the
battery pack and on the processor should be kept free from dirt and dust . Clean
the contacts at least once a month with a hearing-aid brush or dry cotton swab .
Processor Protection
Your processor contains advanced electronics that can be damaged . Care should
always be taken when using or handling your device . If the processor is dropped,
check it for proper functioning . If you suspect that the processor has been damaged,
contact your cochlear implant center for a replacement . Additionally, the programming
cable connector located on the underside of your processor should be kept free from
dirt and dust, as well as contact with objects that may damage the connector .
Care should be taken to avoid the following:
• Droppingtheprocessor.
• Leavingtheprocessoranyplacewhereitcancomeincontactwithwateror
moisture . Remember to remove the processor and headpiece when bathing,
showering, or swimming .
• Exposingtheprocessor,headpiece,andlithiumionbatteriestoextreme
temperatures . Store lithium ion batteries in a cool location at or below normal
room temperature .
• Exposingtheheadpiecetoorganicvaporssuchasthoseproducedbypetroleum
based products .
Troubleshooting Action Table
PROBLEM
ACTION
During battery status check,
no flash or only one flash is
observed .
• ReplacerechargeablebatteryorAAbatterypack.
• Iftherearenoblinksafterreplacement,cleanthecontactswitha
hearing aid brush or dry cotton swab .
• Ifproblemcontinues,contactyourcochlearimplantcenter.
Red LED indicator continu-
ously blinks at one-second
intervals – and/or – audible
alarm, if activated, sounds
at one-second intervals .
• Removeandre-lockheadpiecewithimplant.
• Replaceheadpiececable.
• Ifproblemcontinues,reportimmediatelytoyourcochlearimplant
center . You may need a new headpiece or reprogramming .
Continuous rapid blinks
of the red LED indicator .
(Indicates wrong processor
in use or processor error
condition .)
• Verifythecorrectprocessorisinuse.
• Inthecaseof2implants(bilateraluser)verifythecorrect
processor is locked with the correct left or right implant .
• Changeprogramcontroltoanotherprogramposition.
• Remove,cleanbatterycontactsandreconnectbatterytoprocessor.
• Tryanalternatebattery.
• Reportproblemtocochlearimplantcenter.
Green LED does not
illuminate to loud speech
near microphone .
• Recheckbatterystatus.Ifokay,performnextstep.
• Checksensitivitysetting(12:00)ortryincreasingforassessment
only .
• Pluginanauxiliarymicrophone.IfLEDlights,thenreplace
headpiece .
• Plugthemicrophonetesterearphonesintotheexternalinputport
of the processor and turn the function switch to mic test ( ) .
Please refer to “Using the Platinum Series Sound Processor”
section for info on the microphone tester earphones .
• Ifproblemcontinues,immediatelyreporttoyourcochlear
implant center .
User reports hearing no
sound .
• Repeatthesystemchecksteps:1.Batterychargestatus,2.Lock
status, 3 . Microphone/System status .
• Checkprocessorandcontrolsettings.
• Tryauxiliarymic.
• Tryanotherprogram.
• Ifproblemcontinues,immediatelyreporttoyourcochlear
implant center .
User reports hearing static .
• Ensurethatthecableisinsertedintotheprocessorandthatthe
headpiece is positioned properly on the user’s head .
• Turnthevolumeandsensitivitycontrolstothe12:00positions.
• Ifuserstillreports“static,”replacethecable.
• Visuallyinspectthemicrophoneforsignsofdebrisorwear.
• Ifavailable,tryanauxiliarymicrophoneoralternateheadpiece.
• Usethemicrophonetesterearphonesandthemicrophone
tester function ( ) .
User reports that sounds
are muffled or distorted .
• Confirmthatnoclothingormaterialisobstructingthe
microphone opening .
• Repeatthesamestepsaswhenstaticisreported.