Anviz M5 User Manual - 3. Faq
User Manual
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3. FAQ
Fingerprint has been enrolled but gets failure in identification.
Reason
Solution
1. The fingerprint was not captured
properly.
Enroll the finger again.
2. The fingerprint is too dry or too wet
with oil or cosmetics.
1. Touch the forehead to increase oily
level of the finger;
2. Clean fingers with towel.
3. The fingerprint has peeling or
calluses.
Enroll other fingers with better quality.
4. Latent fingerprint on the surface of
sensor.
Clean sensor surface (adhesive tapes
recommended).
The machine cannot be connected with PC.
Reason
Solution
1. Cable not plugged in firmly or a cable
hardware problem.
Plug the cable in firmly or change to
another cable.
2. Not able to connect COM (wrong
COM No.).
Enter the right COM No.
No records found though identification have passed.
Reason
Solution
1. Unit power break for a long time (time
turn to zero as default).
Synchronize the time.
2. Minority staff fingerprint false
accepted.
Change another finger and enroll
again.
3. The records have not downloaded.
Downloading records in time.
4. Records are full in the machine.
Delete some records.
The FP scanner is off and Employee can’t be identified.
Reason
Solution
1. Unit in sleeping status.
Press the finger to activate.
2. Terminal is not communicating or has
a line obstruction.
1. Cease communication between
terminal and PC. Verify the ethernet
cable is communicating properly.
2. Excludes the line’s obstruction.
3. Fingerprint scanner abnormal.
Restart unit or change the fingerprint