Chase Ingenico ict220 Quick Reference Manual - Avs Response Codes
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AVS RESPONSE CODES
The Address Verifi
cation System (AVS)
is a feature that
helps reduce fraud
on cardnotpresent
transactions. The
numeric portion of
the customer’s street
address and the ZIP
code are compared
against the infor
mation on file with
the cardissuing bank.
Use this chart to
interpret domestic
AVS Response Codes
by card type.
CODE DESCRIPTION
VISA MC
AMEX DISC.
X
Match - Address and 9-digit
ZIP code
Y
Match - Address and ZIP
code (for Discover, address
only matches)
A
Partial - Address matches,
ZIP code does not (for
Discover, both address and
ZIP match)
W
Partial - 9-digit ZIP code
matches, address does not (for
Discover, no data from issuer)
Z
Partial - ZIP code matches,
address does not
N
No match - Neither address
nor ZIP code match
U
Unavailable - AVS system
unavailable or issuer does
not support AVS
R
Retry - Issuer’s system
unavailable or timed out
S
Not supported - AVS not sup-
ported by issuer at this time
COMMON ERROR CODES
ERROR CODE
DESCRIPTION
ACTION
BATCH NEAR MAX
SETTLE BATCH
The batch capacity
of the terminal is
nearly full.
Complete the transaction
and settle as soon as
possible.
PINPAD
OUT OF ORDER
The terminal is
configured for an
external PIN pad,
but one is not
detected.
Verify that the PIN pad is
connected and receiving
power.
FAULTY CARD
The terminal was
unable to read the
card.
Re-swipe the card and
try again.
LINE BUSY
The phone line
is in use or there
may be problems
with the line. The
terminal will retry
automatically.
If the error persists, check
the terminal’s connection
and verify that no other
devices are using the
line. Connect an analog
telephone to listen for a
dial tone. Contact the
service provider if there
is no dial tone.
INVALID AMOUNT
An amount greater
than the cash back
limit, or the ceiling
limit for sale or
offline transactions,
will generate this
error.
Retry the transaction
with an amount within
the limit.
CAN’T READ CHIP
SWIPE ALLOWED
REMOVE CARD
A chip card was
inserted in the chip
reader, but could
not be read.
The card can now be
swiped on the terminal.
TAP FAILED
PLEASE INSERT
OR SWIPE CARD
A contactless card
was tapped on the
terminal, but the
card was not read
properly.
Swipe, insert or key the
card on the terminal.
PASSWORD
LOCKED OUT
PRESS ENTER
More than four
invalid attempts
have been made
to enter the admin
password.
The admin account will
be locked out for 30
minutes or another admin
account may reset the
locked account.
PIN TRIES
EXCEEDED
The chip card has
recorded too many
invalid PIN entry
attempts.
Request another form of
payment.
In the event that your
terminal displays
an error, refer to
these error codes
to troubleshoot your
terminal.
If the code you are
experiencing is not
shown, retry the
transaction, or if
possible, manually
enter the account
number.
If the error persists,
contact your Help
Desk for support.