Chase Ingenico ict220 Quick Reference Manual - Chip Technology Q&a
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WHAT IS CHIP TECHNOLOGY?
Chip technology is an evolution in our payment system that will
help increase security, reduce fraud and enable the use of future
value-added applications. Chip cards are embedded with a micro
computer chip. Some may require a PIN instead of a signature to
complete the transaction process.
WHAT ABOUT MAGNETIC STRIPE CARDS?
Your terminal will still have the capability to process magnetic
stripe cards. Chip cards will still have a magnetic stripe in order
to be compatible with other international and regional standards
so that customers will be able to use their cards on your terminal.
WHAT ARE THE TRANSACTION
PROCESS AND NEW PROMPTS?
Your terminal can process EMV transactions for chip cards that
have been issued in the U.S. or from other countries. In addition,
your terminal will continue accepting all non-chip payment cards.
Simply use the magnetic stripe for those transactions.
To process a chip card transaction, follow these five steps:
1.
Identify whether the card is a chip card.
2.
Initiate the transaction on your terminal by pressing
[0]
or
[Enter]
, and following any additional prompts.
3.
Insert the chip card into the chip card reader (slot on the
bottom-front of the terminal) and leave it there until the
transaction completes.
4.
Follow the prompts displayed on the terminal.
5.
Let the customer complete the transaction by keying in a PIN
or signing the receipt.
WHAT ARE THE BENEFITS FOR MY BUSINESS?
Fraud Protection
– Chip technology is virtually impossible to
copy, and combining its use with a PIN helps reduce fraud due to
lost, stolen or counterfeit cards.
Reduced Chargeback Risks
– As fraud decreases, so will the
amount of customers who dispute transactions.
Peace of Mind
– The acceptance of chip cards will become a
payment brand and PCI compliance mandate, and the adoption
of the EMV process means the card never has to leave the
customer’s hand.
CHIP TECHNOLOGY Q&A
EMV chip technology
is the global standard
for credit and debit
card payments.
Named after its
original developers
(Europay, MasterCard
and Visa), this smart
chip technology
features payment
form factors (cards,
mobile phones, etc.)
with embedded
microprocessor chips
that store and protect
encrypted account
user data.
This enhances the
authentication of
both the card and
cardholder, effectively
reducing fraudulent
activity in the regions
that have adopted
this technology.
Chase Paymentech
has been supporting
chip technology in
Canada for several
years and is playing
an active role in
ensuring our merch
ants are ready when
the U.S. payments
industry mandates it.
CHIP TECHNOLOGY QUICK TIPS
Smart chip card
technology and the
EMV standard are
so new in the U.S.
that your staff and
customers may not
be familiar with
how to accept and
successfully process
chip cards.
As you become
familiar with chip
technology, remem
ber that you can
call for technical
support if you have
any questions.
CUSTOMERS USING THEIR CHIP CARD FOR THE
FIRST TIME
– Make sure the card stays in the terminal’s chip
reader slot for the duration of the transaction, which ends when
the receipt is being printed. If the card is removed before the end
of a transaction, the payment will not be processed.
INSERTING THE CARD
– The card can be inserted into the
terminal’s chip reader slot. Make sure the card is inserted face
up, with the chip first.
FOLLOW THE TERMINAL PROMPTS
– When processing any
type of card, follow the prompts on the terminal display. The
terminal will tell you what to do.
CUSTOMER VERIFICATION METHODS
– Some customers will
carry a chip card that requires a PIN for identity verification, while
others may require only a signature. Your terminal will recognize
the card and prompt you to follow the required verification
process.
FORGOTTEN OR UNKNOWN PINS
– If a customer can’t
remember their PIN, they should contact their bank or card
issuer to reset the PIN. Ask for another payment method.
DEALING WITH A LOCKED PIN
– If a PIN is locked, then the
wrong PIN has been entered too many times in a row, rendering
the card temporarily unusable. The terminal prompt will tell you
whether payment on this card will be accepted using a signature,
or whether the customer needs to provide a different method of
payment. The customer needs to contact their bank or card
company to unlock the PIN. Customer service contact telephone
numbers are on the back of most payment cards and on account
statements.
DECLINED TRANSACTIONS
– There is no change to procedures
for declined transactions.
REFUNDS
– To process a refund, simply insert the card and
proceed with the refund.
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