Summary of Telephone
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Eastlink telephone customer guide eastlink.Ca maritime.
Page 2: Eastlink.Ca
* eastlink long distance compares 3 competitive plans — bell aliant (plan varies by province) bell aliant ns “$27 flat rate plan”, bell aliant pei “17¢ per minute plan”, bell aliant nb “17¢ per minute plan”, sprint canada inc’s “optimal north america” plan and primus canada’s “dime time max” plan. Y...
Page 3: It’S For You!
1 it’s for you! Welcome to eastlink telephone. In appearance, your eastlink telephone service doesn’t look any different. Same dialtone. Same phone number. Same features. The difference is in the way we do it and the value that we can pass along to you. Every call you make is seamlessly connected ov...
Page 4: Table Of Contents
2 1.0 repair service ...................................3 2.0 important numbers ..........................3 3.0 directory and operator services ......3 3.1 operator assisted calls .................3 3.2 directory assistance .....................4 3.3 directory listings..........................4 4.0...
Page 5: 1.0 Repair Service
3 1.0 repair service to ensure uninterrupted service, eastlink monitors the network 24 hours a day, 7 days a week. In the event that you do experience a problem with your telephone line, please contact our repair service. 2.0 important numbers emergency (fire, police, ambulance) ........911 doctor ....
Page 6: 3.2 Directory Assistance
4 3.2 directory assistance looking for a local phone number? Press 4 1 1 . Looking for a phone number outside of your calling area? Press 1 + area code + 5 5 5 - 1 2 1 2 . A nominal charge applies per directory assistance request, whether you are looking for a new or existing listing. Note: a long d...
Page 7: 4.2 Long Distance
5 4.2 long distance answer the call for long distance savings, choice and convenience. Chose from one of our exclusive long distance savings plans for eastlink telephone subscribers: best of 3 plan - every month, we compare three selected long distance plans from bell aliant, sprint canada inc. And ...
Page 8: 5.1 Call Display
6 5.0 calling features & functions eastlink offers a variety of features and functions that can be included in your monthly service package. The following outlines each of these features and how they are used. 5.1 call display know who’s calling before you answer! Call display will show the name and...
Page 9: 5.3 Visual Call Waiting
7 5.3 visual call waiting see who is behind the ‘beep!’ visual call waiting works with call waiting and call display. This service displays the name and number of the incoming caller (if available) when you are on the phone. Users will need a telephone with a compatible display screen to use the ser...
Page 10: 5.6 Select Ring
8 5.6 select ring know who the call is for by the sound of the ring! Select ring, sometimes called the ‘teen line,’ allows you to add an additional phone number to your existing phone line. Each number has its own distinctive ring, indicating which number is being called. Select ring can also be use...
Page 11: 5.11 Call Answering
9 5.11 call answering getting started / activation once you have subscribed to the call answer service, activate your voice mail by pressing * 9 9 from your home phone. You will be prompted to set-up a password, record your name and a personal greeting. To create a new password or to change your cur...
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How do i know if i have messages? When you pick up your telephone handset you will hear a distinctive interrupted dial tone indicating you have a new voice mail message. Some sets have a ‘message waiting’ indicator light. Note: you can still make a call over an interrupted dial tone before collectin...
Page 13: Special Notes
1 rewind 2 pause 3 fast forward 4 slower speed 5 date & time 6 faster speed 7 delete 8 replay 9 save main menu 0 help # skip 1 replay 1 3 skip to end 3 # skip to saved message # * 11 using the play menu (while reviewing your messages) special notes at any menu, press 0 for help. At any menu, press *...
Page 14: 5.12 Ring Control
12 5.12 ring control set the number of rings before call answer takes a message. Lift the receiver and press * 9 4 . Listen for the special dial tone (three quick beeps followed by a regular dial tone). Enter the number of rings you want to hear before call answer takes a message. Listen for the con...
Page 15: Long Distance Bill
13 6.0 your eastlink telephone and long distance bill your eastlink telephone and long distance bill will clearly outline all charges made during the billing period including line charges, features, services and taxes. Your basic local service is billed one month in advance and also includes charges...
Page 16: Information
14 appendix — eastlink customer information the following information provides a summary of the basic rights and obligations of both eastlink (also referred to as “the company”, “we” or “our”) and its customers (also referred to as “you”/”your”) with respect to eastlink’s provision of residential lo...
Page 17: 4.0 Billing Policy
15 3.2 other payment options customers can pay in the following ways: •on-lineateastlink.Ca •atmostcharteredbanks,trustcompanies,creditunions,atmmachines and telephone banking services (bank service fees may apply) •telephonebanking •atauthorizedeastlinkpaymentcentres •ormailto:eastlink,p.O.Box8600,...
Page 18: 6.0 Late Payment Charge
16 6.0 late payment charge 6.1 a late payment charge, currently 2.0% per month, compounded monthly (26.82% per year), may be applied to accounts that have not been paid in full by the payment due date printed on the invoice. The late payment charge will be reviewed and adjusted on an ongoing basis a...
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17 g) re-arrange, disconnect, remove, repair or otherwise interfere with eastlink equipment or facilities (except in cases of emergency) or if termination or suspension is necessary to protect eastlink facilities, equipment or network; h) violate any provision of the eastlink terms of service; i) ha...
Page 20: 11.0 Eastlink Facilities
18 10.0 eastlink’s right to enter premises 10.1 eastlink agents and employees may, at reasonable hours, enter premises on which service is or is to be provided to install, inspect, repair and remove its facilities and to inspect and perform necessary maintenance in cases of network-affecting disrupt...
Page 21: 13.0 Privacy Matters
19 13.0 privacy matters 13.1 privacy and your telephone service our customers’ right to privacy is an important issue. Eastlink not only supports a policy that protects customer information, but also provides telephone services that help to balance the privacy interests of callers and the people the...
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20 13.4 non-published numbers non-published numbers do not appear in the telephone directory and are not available from directory assistance operators. Non-published numbers are included in provincial emergency 9-1-1 databases. 13.5 monitoring of customer service calls in order to provide exceptiona...
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21 14.2 express consent may be taken to be given by a customer where the customer provides: (i) written consent; (ii) oral confirmation verified by an independent third party; (iii) electronic confirmation through the use of a toll-free number; (iv) electronic confirmation via the internet; (v) oral...
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22 17.2 notwithstanding the above section, eastlink is not liable for: a) any disruption or unavailability of eastlink service, including, without limitation, any disruption or unavailability of emergency 9-1-1 service; b) any act or omission of any third party (including, without limitation, any ot...
Page 25: Telephone Numbers
23 18.0 customers’ liability 18.1 you agree to hold harmless and indemnify eastlink against all claims (including fees and expenses of counsel) resulting from: (a) your use (or the use by others) of your eastlink service and/or your codes, facilities or equipment, where such use causes damage or har...
Page 26: 21.0 Contacting Eastlink
24 21.0 contacting eastlink to reach us by: web: eastlink.Ca tel: 1-888-345-1111 or (902) 453-2800 (in the hrm) to write to us on billing or account issues: eastlink, attn: customer care p.O. Box 8660, stn “a” halifax, nova scotia, b3k 5m3 our goal is to satisfy our customers and we welcome opportun...
Page 27: Notes
Notes.
Page 28: Eastlink.Ca
Eastlink.Ca watch & talk watch, surf & talk watch & surf surf & talk bundle features eastlink digital cable plus full-tier cable on up to 3 additional tvs in your home. Eastlink high speed extreme 15 up to 15 megabit download modem speeds. 2 eastlink telephone keep your existing number — includes al...