EastLink Telephone Customer Manual - 11.0 Eastlink Facilities
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10.0 EASTLINK’S RIGHT TO ENTER PREMISES
10.1 EastLink agents and employees may, at reasonable hours, enter premises on
which service is or is to be provided to install, inspect, repair and remove
its facilities and to inspect and perform necessary maintenance in cases of
network-affecting disruptions involving Customer-provided facilities.
10.2 Except in cases of emergency, or where entry is pursuant to a court order,
EastLink will obtain permission from the applicant, Customer or other
responsible person prior to entering the premises.
10.3 All EastLink employees and authorized contractors carry an identification
card bearing the EastLink name and the employee’s name and picture.
Customers should refuse admittance to anyone claiming to be an employee
or contractor of EastLink who does not have this card. Upon request, an
EastLink employee will show valid EastLink identification prior to entering
the premises. Verification of scheduled work by an EastLink employee
or contractor can be obtained by calling EastLink customer service at
1-888-345-1111 or 453-2800 within the Halifax Regional Municipality.
11.0 EASTLINK fACILITIES
11.1 EastLink will bear the expense of maintenance and repairs required due to
normal wear and tear to its facilities, except that EastLink may charge for the
additional expense incurred when you require maintenance and repair work
to be performed outside of regularly scheduled working hours or relating to
facilities not owned by EastLink.
11.2 A Customer who has deliberately, or by virtue of a lack of reasonable care,
caused loss or damage to EastLink facilities, may be charged the cost of
restoration or replacement. In all cases, Customers are liable for damage
caused to EastLink facilities by Customer-provided facilities.
12.0 DIRECTORY POLICY
12.1 At our discretion and subject to availability, we will provide to you, without
charge, up to one copy per telephone of the most recent telephone directory
for your district, both white and yellow pages. Updated directories, as they
are published, will also be provided at our discretion and subject
to availability.
12.2 The contents of directories released by EastLink may not be published or
reproduced in any form without the directory publisher’s written consent.
12.3 In the case of errors or omissions in directory listings (white and yellow
pages), whether or not the error or omission is with regard to a name,
address, telephone number, or listing mark, EastLink and the Directory
Publisher’s liability is limited to refunding or canceling any charge associated
with such listings for the period during which the error or omission occurred.