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- Telephone
- User Manual
EastLink Telephone User Manual
Summary of Telephone
Page 1
Telephone user guide pr02775 eastlink_central telephone guide_ 1_888only.Indd ca pr02775 eastlink_central telephone guide_ 1_888only.Indd ca 24/03/11 9:08 am 24/03/11 9:08 am.
Page 2: So Many Ways To Save.
Add eastlink long distance to your bundle. So many ways to save. It’s never been easier to save. Get an eastlink plan that’s right for you. Ask about our per minute canada/us anytime calling plan and our unlimited canada/us anytime calling plan eastlink.Ca pr02775 eastlink_central telephone guide_ 1...
Page 3: It’S For You!
1 it’s for you! Welcome to eastlink telephone. In appearance, your eastlink telephone service doesn’t look any different. Same dial tone. Same phone number. Same features. The difference is in the way we do it and the value that we can pass along to you. Every call you make is seamlessly connected o...
Page 4: Table of Contents
2 1.0 repair service ...................................3 2.0 important numbers ..........................3 3.0 directory & operator services ..........3 3.1 operator assisted calls .................3 3.2 directory assistance .....................4 3.3 directory listings..........................4 4...
Page 5: 1.0 Repair Service
3 1.0 repair service to ensure uninterrupted service, eastlink monitors the network 24 hours a day, 7 days a week. In the event that you do experience a problem with your telephone line, please contact our repair service at 611 from an eastlink telephone line, or from any phone, call the number belo...
Page 6: 4.0 Services
4 3.2 directory assistance looking for a local phone number? Press 4 1 1 . Looking for a phone number outside of your calling area? Press 1 + area code + 5 5 5 - 1 2 1 2 . A nominal charge applies per directory assistance request, whether you are looking for a new or existing listing. Note: a long d...
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5 4.4 long distance answer the call for long distance savings, choice and convenience. Choose from one of our exclusive long distance savings plans for eastlink telephone subscribers: $30 unlimited canada/us anytime calling plan - call any day of the week, anytime for one low monthly rate. Ask our c...
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6 5.0 calling features & functions eastlink offers a variety of calling features and functions for your convenience. The following outlines each of these features and how they are used. 5.1 call display know who’s calling before you answer! Call display will show the name and phone number of the per...
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7 5.3 visual call waiting see who is behind the ‘beep!’ visual call waiting works with call waiting and call display. This service displays the name and number of the incoming caller (if available) when you are on the phone. Users will need a telephone with a compatible display screen to use the ser...
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8 5.6 select ring know who the call is for by the sound of the ring! Select ring, sometimes called the ‘teen line,’ allows you to add an additional phone number to your existing phone line. Each number has its own distinctive ring, indicating which number is being called. Select ring can also be use...
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9 5.10 intercom call another extension! The intercom feature lets you place calls between telephones in the same house or on the same network access service. Simply enter your own phone number, listen for a busy signal and hang up. All extensions will ring until someone picks up. When they pick up, ...
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Press 1 to select/modify greeting. Press 1 to record a greeting or 4 to record your name. Press 2 to record greeting. Press # to end the recording. Press # to accept greeting. How do i know if i have messages? When you pick up your telephone handset you will hear a distinctive interrupted dial tone ...
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1 rewind 2 pause 3 fast forward 4 slower speed 5 date & time 6 faster speed 7 delete 8 reply 9 save main menu 0 help # skip 1 replay 1 3 skip to end 3 # skip to saved message # * 11 using the play menu (while reviewing your messages) special notes at any menu, press 0 for help. At any menu, press * ...
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12 5.12 ring control set the number of rings before call answer takes a message. Lift the receiver and press * 9 4 . Listen for the special dial tone (three quick beeps followed by a regular dial tone). Enter the number of rings you want to hear before call answer takes a message. Listen for the con...
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13 6.0 additional telephone features 6.1 telephone voicemail to email voicemail to email allows a customer to have their telephone voicemail messages directed to an email account via a wav file. Voicemail to email service enables customers to: receive voicemail messages to their email as an audio at...
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14 appendix — eastlink customer information the following information provides a summary of the basic rights and obligations of both eastlink (also referred to as “the company”, “we” or “our”) and its customers (also referred to as “you”/”your”) with respect to eastlink’s provision of residential lo...
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15 3.2 other payment options customers can pay in the following ways: • on-line at eastlink.Ca • at most chartered banks, trust companies, credit unions, atm machines and telephone banking services (bank service fees may apply) • telephone banking • at authorized eastlink payment centres • or mail t...
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16 6.0 late payment charge 6.1 a late payment charge, currently 2.0% per month, compounded monthly (26.82% per year), may be applied to accounts that have not been paid in full by the payment due date printed on the invoice. The late payment charge will be reviewed and adjusted on an ongoing basis a...
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17 g) re-arrange, disconnect, remove, repair or otherwise interfere with eastlink equipment or facilities (except in cases of emergency) or if termination or suspension is necessary to protect eastlink facilities, equipment or network; h) violate any provision of the eastlink terms of service; i) ha...
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18 10.0 eastlink’s right to enter premises 10.1 eastlink agents and employees may, at reasonable hours, enter premises on which service is or is to be provided to install, inspect, repair and remove its facilities and to inspect and perform necessary maintenance in cases of network-affecting disrupt...
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19 13.0 privacy matters 13.1 privacy and your telephone service our customers’ right to privacy is an important issue. Eastlink not only supports a policy that protects customer information, but also provides telephone services that help to balance the privacy interests of callers and the people the...
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20 services by requesting, and paying for, a non-published telephone number. 13.4 non-published numbers non-published numbers do not appear in the telephone directory and are not available from directory assistance operators. Non-published numbers are included in provincial emergency 9-1-1 databases...
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21 (v) oral consent, where an audio recording of the consent is retained by the carrier; or (vi) consent through other methods, as long as an objective documented record of customer consent is created by the customer or by an independent third party. 14.3 you may request, in writing, access to any e...
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22 of customers’ equipment or facilities; d) any event beyond the reasonable control of eastlink, including, but not limited to: (i) acts of god; (ii) inclement weather, including lightning; (iii) labour disputes; (iv) riots or civil disputes; (v) war or armed conflict; or (vi) any law, governmental...
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23 facilities or equipment, where such use causes damage or harm to a third party or the property of a third party; (b) any content or software displayed, distributed or otherwise disseminated by you using any eastlink service, network or facilities; or (c) violation, alleged violation or misappropr...
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24 improve our service. If you are not satisfied after having dealt with us, you may write to the canadian radio-television and telecommunications commission (crtc), an independent agency of the government of canada responsible for the regulation of activities of telecommunications companies under f...
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25 pr02775 eastlink_central telephone guide_ 1_888only.Indd sec1:25 pr02775 eastlink_central telephone guide_ 1_888only.Indd sec1:25 24/03/11 9:09 am 24/03/11 9:09 am.
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Watch & talk watch, surf & talk watch & surf surf & talk bundle features eastlink digital cable plus full-tier cable on up to 3 additional tvs in your home. Eastlink high speed extreme 15 up to 15 megabit download modem speeds. 2 eastlink telephone keep your existing number — includes 15 calling fea...