EastLink Telephone User Manual - page 23
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(v) Oral consent, where an audio recording of the consent is retained by the
carrier; or
(vi)
Consent through other methods, as long as an objective documented record of
Customer consent is created by the Customer or by an independent third party.
14.3 You may request, in writing, access to any EastLink information that EastLink
holds with respect to you. We will provide the information requested if you
have given the Company sufficient details of the information sought to allow
us to comply with the request; and if you agree to reimburse the Company
for costs if we would incur unusual expense to provide the information.
15.0 EMERGENCY 9-1-1 SERVICE
15.1 EastLink is directly connected to the E-9-1-1 system in those provinces where
it provides telephone service. When you dial 9-1-1 your call is automatically
routed directly to the Public Service Answering Point. A standard government
service fee for this service appears on your telephone bill.
16.0 SPECIAL NEEDS SERVICES
16.1 EastLink provides Message Relay Service through a third party. This service
is available for the hearing impaired and can be accessed by dialing 7-1-1.
TDD users complete calls in the same way as they always have. Service is
available 24 hours a day. TDD long distance calls are subject to usual long
distance charges. To talk to a TDD representative from 8:30 am–5:00 pm
Monday to Friday call 1-800-268-9243.
17.0 LIMITATION OF EASTLINK LIABILITY
17.1 EastLink does not guarantee uninterrupted operation of the services or
its equipment, facilities or network. EASTLINK’S LIABILITY FOR: (A)
NEGLIGENCE, BREACH OF CONTRACT, TORT OR ANY OTHER CAUSE
OF ACTION; (B) ANY LOSS, OMISSIONS, DELAYS, ERRORS, DEFECTS
OR FAILURES IN EASTLINK’S SERVICES, EQUIPMENT, NETWORK OR
FACILITIES; AND (C) ANY OTHER ACTION OR INACTION OF EASTLINK,
IS LIMITED TO A REFUND, UPON REQUEST, OF CHARGES FOR THE
AFFECTED SERVICES, PROPORTIONATE TO THE LENGTH OF TIME
THE PROBLEM EXISTED, TO A MAXIMUM OF THREE (3) MONTHS’
SERVICE FEES.
17.2 Notwithstanding the above section, EastLink is not liable for:
a)
any disruption or unavailability of EastLink service, including, without
limitation, any disruption or unavailability of emergency 9-1-1 service;
b)
any act or omission of any third party (including, without limitation, any
other local telephone company, any connecting carrier or underlying
carrier or other provider of connections, facilities, or service);
c)
the conduct, acts or omissions of Customers, or the operation or failure
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