EastLink Telephone User Manual - page 16
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APPENDIX — EASTLINK CUSTOMER INFORMATION
The following information provides a summary of the basic rights and obligations of
both EastLink (also referred to as “the Company”, “we” or “our”) and its Customers
(also referred to as “you”/”your”) with respect to EastLink’s provision of residential local
telephone service. For additional terms of service specific to business, please visit our
website at eastlink.ca. These Terms do not apply to EastLink Long Distance service, which
is governed by separate Terms of Service that are available on our website. These Terms
are subject to change without notice. Customers can view the EastLink Terms of Service,
and any updates, on our website at eastlink.ca. EastLink’s provision of services is subject
to a limitation of EastLink liability, notwithstanding which is described herein at part
17.0, “Limitation of EastLink Liability”. Notwithstanding any other provision of these
Terms of Service, we may accept or decline your order for services, in our sole discretion.
1.0 GENERAL
1.1
The Canadian Radio-television and Telecommunications Commission (CRTC)
regulates telecommunications in Canada. EastLink is subject to the CRTC’s
regulatory authority and must adhere to the decisions made by the CRTC.
2.0
EASTLINK SERVING AREA MAPS
2.1
Information about EastLink serving areas can be obtained from our website
(eastlink.ca), or by contacting EastLink Customer Care.
3.0 PAYMENT
OPTIONS
3.1 Pre-Authorized Payment
Customers can arrange to pay using pre-authorized payments; there is no
charge for this service. EastLink will automatically debit your bank account
or charge a monthly payment to your VISA
TM
, MasterCard
TM
, or Amex
TM
credit
card on the due date of your monthly charge. No statements are issued to
Customers using automatic credit card payment as the credit card statement
will include the amount.
If you choose to make pre-authorized payments, you authorize EastLink to
charge your credit card or debit your bank account to collect amounts due
from you. You will promptly notify EastLink of any changes to your credit
card account, bank account, billing address or any other information that
may prevent payment collection. If you do not pay for the charges you owe
us, you agree that we can charge any outstanding amount to your credit card
or withdraw it from any authorized bank account or credit card. If you want
to cancel pre-authorized credit card or bank account payments, you agree
to notify us at least 15 days in advance.
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