Eccotemp CEI-12 Use & Care Manual - Do Not Return to Store
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Product Support: Eccotemp.com/help-desk Shop Online: Eccotemp.com/products Store Locator: Eccotemp.com/locator
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483
Unit will not start – there are no audible clicks at startup:
a. The first thing to check is to ensure that the incoming water on the “right” side of the unit. If the
incoming and outgoing are reversed, the unit will not work. The incoming is on the far right and
the outgoing is in the middle.
b. Check to make sure you have fresh batteries and they are installed in the correct position
c. Number one reason that the unit does not ignite is that there is not enough water pressure. You
need a minimum of 0.25-10pw, sustained. Municipal water should supply enough water pressure.
Most 12/18/120/240 pumps well as long as they are capable of delivering pressure of 0.25-10pw
or greater.
ADJUSTMENT: Looking up at the bottom of the unit, you will see two “slits” in the case where the
front and back come together. Locate the water regulator where you will see two Philip head
screws. Take the screw that is furthest on the right (larger screw) in about a ¼ or ½ turn. This
will enable the unit to operate on a lower water pressure by restricting flow.
NOTE: Before attempting to remove the cover, call technical support found on page 1
d. A wire has become disconnected inside the unit during shipping. Make sure the gas is OFF. The
front cover is held by six screws, four on top, two on bottom. The knobs pull off. All the wiring is
done with push together plastic connectors. They are all visible without further dismantling of
the unit. It should be obvious when a wire has become disconnected.
e. It is possible that some debris or epoxy might have entered the water regulator. Check to see
if the filter screen on the water inlet is clear of debris. You can also reverse the hookup by taking
your water source and hooking it up to the water outlet side and back flushing the system.
f. Propane gas cylinders sometimes are contaminated with air, especially new tanks upon their
first filling. Cycle the unit on and off by using the shower head switch several times (5) to purge
the air from the gas.
Should a unit fail to light or stay lit after 10 cycles, Call technical support found on page 1
Units starts, then shuts off:
a. If the fluepipe is blocked, or not long enough, the unit will shut off after a few minutes.
Recommended fluepipe vertical length is a minimum of 1 meter.
b. The unit requires a minimum of about 0.75 gallons per minute (2 liters) and a minimum of
about 20 PSI / 1.38 bar* Note, water pressure is at the lower end of operating parameters. You
will need a sustained water pressure of approximately 40-60 PSI / 2.7-4.1 bar for adequate use if
you are using a 12/18/120/240 volt pump. See ADJUSTMENT in previous section above.
DO NOT RETURN TO STORE
Troubleshooting
Call Eccotemp or one of its International Distributors directly found on page 1 if
you encounter a problem!