Fantom Drives Titanium Owner's Manual - page 15
Troubleshooting- Frequently Asked Questions
Q: When I try to burn CDs, I get a “Sense Key” error or other burning failures
A: This is usually caused by burning at faster speed than the media allows. Make sure
the media you are writing to is compatible with the speed you are trying to burn. Here
are some suggestions to successful burning:
• Try lowering the burn speed down and if you are burning to CD-R media
• Choose “Write CD” option instead of the “Write Session” option
• Optimize (defragment) your source hard disk drive
• Raise the buffer size of your CD burning application
• The media used may be of low quality or incompatible- try another brand.
Q: My Drive is not recognized by my burning software (MacOS9)
A: The drive may sometimes show up as “Unknown Drive at FireWire”, meaning that
the CD Burning Software is seeing your new external drive. We use the latest drives on
the market and are constantly working with software vendors to update their database
of devices used.
A: Please go into your Extensions Manager and at the top change your Selected Set to
“Mac OS 9.x All”. Create a “Duplicate Set” of these extensions, then scroll down to the
“FireWire Authoring Support” extension and uncheck it (if enabled.) Next, Reinstall your
burning software and reboot. Once you are back up to your desktop, open your CD
burning application and your drive should now be recognized.
Q: PC software does not install properly
A: This could happen for a number of reasons. Try the following solutions:
1. Insufficient permissions on the machine. If you are using a Windows 2000 machine,
you need to have administrative permission to run an InstallShield setup. Make sure
you have the correct permissions.
2. Check and make sure Ikernel.exe is not in memory. If it is, and setup is not running
at the time, end that task.
3. Clean out the Temp directory.
4. Delete the Program Files\Common Files\InstallShield\Engine folder and then rerun
the setup.
5. Reinstalling Internet Explorer (IE) 5.x can also repair a number of corrupted/missing
core Windows files from your machine, so reinstalling IE 5.x is also suggested.
6. If you are trying to install to a Windows 98 machine, download and run DCom98.exe
from the following site:
http://www.Microsoft.com/com/dcom/dcom98/download.asp
.
7. Review the readme file on your Program CD
Q: Can I use my USB Drive through a USB hub?
A: Yes, as long as the hub is a powered hub since bus powered hubs do not work with
mass storage devices. For best results, Fantom Drives recommends running directly off of
the USB port on the computer
Q: The solution didn’t work, or I have a problem not listed on this page
Fantom Drives offer additional troubleshooting resources on our web site at
www.FantomDrives.com/support/faq.html
. If the problem still persists, please call our
support hotline at 310-320-0772.
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