Fargo C50 Configuration Manual - page 48
Troubleshooting
Page 6-2
PLT-01277, Version: 1.2
June 2014
6.1.1
Error and Status Messages
Error Message
Description
Troubleshooting
Card Eject Error
A card is not
successfully ejected
from the printer.
Press the Power button repeatedly to move the card
toward the output hopper.
Card Hopper
Empty
No cards are loaded in
the input hopper.
Place cards in the input hopper.
Card Jam
Multiple cards are
located in the printer.
Press the Power button repeatedly to move all cards
toward the output hopper.
Card Not Found
The printer is unable to
feed a card from the
input hopper.
• Ensure that cards are available and loaded
correctly.
• Press the Pause/Resume button.
• To cancel the print, click Cancel Print.
Cover Open
The printer cannot print
when the cover is open.
Close the cover.
General Error
The printer does not
print for an unspecified
reason.
1. Power the printer off by pressing the Power button
twice.
2. Open the cover and remove the ribbon cartridge.
Check for a jammed or broken ribbon.
• If the ribbon is not jammed or broken, reinstall
the cartridge.
• If the ribbon is jammed or broken, replace it
with a compatible cartridge.
3. Close the cover and press the Power button once
to restore power.
4. Close the software program.
5. Reboot the computer.
Headlift Error
The printhead does not
move up / down
successfully.
1. Open the cover, remove the ribbon cartridge and
press the Power button two times to power down
the printer.
2. Check for any obstructions in the printhead are or
mechanism. Remove any obstructions.
3. Reinstall the ribbon cartridge and close the cover.
4. Press the Power button to return power to the
printer.
The power off and back on procedure can reset the
printhead or transfer headlift motor.