FastVision FastCamera13 User Manual - page 29
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The release notes are available in the directory: \usr\fastvision\alinfo
18. FASTVISION TECHNICAL SUPPORT
FastVision offers technical support to any licensed user during the normal business hours of 9
a.m. to 5 p.m. EST. We offer assistance on all aspects of camera installation and operation.
18.1 Contacting Technical Support
To speak with a Technical Support Representative on the telephone, call the number
below and ask for Technical Support:
Telephone:
603-891-4317
If you would rather FAX a written description of the problem, make sure you address the
FAX to Technical Support and send it to:
Fax:
603-891-1881
You can email a description of the problem to
support@fast-vision.com
18.2 Returning Products for Repair or Replacements
Our first concern is that you be pleased with your FastVision products.
If, after trying everything you can do yourself, and after contacting FastVision Technical
Support, you feel your hardware or software is not functioning properly, you can return
the product to FastVision for service or replacement. Service or replacement may be
covered by your warranty, depending upon your warranty. The first step is to call
FastVision and request a “Return Materials Authorization” (RMA) number. This is the
number assigned both to your returning product and to all records of your
communications with Technical Support. When a FastVision technician receives your
returned hardware or software he will match its RMA number to the on-file information
you have given us, so he can solve the problem you’ve cited.
When calling for an RMA number, please have the following information ready:
_____ Serial numbers and descriptions of product(s) being shipped back
_____ A listing including revision numbers for all software, libraries, applications,
daughter cards, etc.
_____ A clear and detailed description of the problem and when it occurs
_____ Exact code that will cause the failure
_____ A description of any environmental condition that can cause the problem