Gaggenau Rb 472 Operating Instrucctions - page 26
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STATEMENT OF LIMITED PRODUCT
WARRANTY
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What this Warranty Covers & Who it Applies to: The
limited warranty provided by BSH Home Appliances in
this Statement of Limited Product Warranty applies
only to the Gaggenau appliance (“Product”) sold to
you, the first using purchaser, provided that the
Product was purchased: (1) for your normal,
household (non-commercial) use, and has in fact at all
times only been used for normal household purposes;
(2) new at retail (not a display, “as is”, or previously
returned model), and not for resale, or commercial
use; and (3) within the United States or Canada, and
has at all times remained within the country of original
purchase. The warranties stated here in apply only to
the first purchaser of the Product and are not
transferable. Gaggenau reserves the right to request
proof of purchase at the time any warranty claim is
submitted to confirm that the Product falls within the
scope of this limited product warranty.
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Please make sure to return your registration card;
while not necessary to effectuate warranty
coverage, it is the best way for Gaggenau to notify
you in the unlikely event of a safety notice or
product recall.
How Long the Warranty Lasts: Gaggenau warrants
that the Product is free from defects in materials and
workmanship for a period of one thousand eight
hundred twenty five (1,825) days (5 years) from the
date of purchase. The foregoing timeline begins to run
upon the date of purchase, and shall not be stalled,
tolled, extended, or suspended, for any reason
whatsoever.
Repair/Replace as Your Exclusive Remedy: During
this warranty period, Gaggenau or one of its
authorized service providers will repair your Product
without charge to you (subject to certain limitations
stated herein) if your Product proves to have been
manufactured with a defect in materials or
workmanship. If a reasonable number of attempts to
repair the Product have been made without success,
then Gaggenau will replace your Product (upgraded
models may be available to you, in Gaggenau’s sole
discretion, for an additional charge). All removed
parts and components shall become the property of
Gaggenau at its sole option. All replaced and/or
repaired parts shall assume the identity of the original
part for purposes of this warranty and this warranty
shall not be extended with respect to such parts.
Gaggenau’s sole liability and responsibility hereunder
is to repair manufacturer-defective Product only, using
a Gaggenau-authorized service provider during
normal business hours. For safety and property
damage concerns, Gaggenau highly recommends that
you do not attempt to repair the Product yourself, or
use an un-authorized servicer; Gaggenau will have no
responsibility or liability for repairs or work performed
by a non-authorized servicer. If you choose to have
someone other than an authorized service provider
work on your Product, THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL AND VOID.
Authorized service providers are those persons or
companies that have been specially trained on
Gaggenau products, and who possess, in Gaggenau’s
opinion, a superior reputation for customer service
and technical ability (note that they are independent
entities and are not agents, partners, affiliates or
representatives of Gaggenau). Notwithstanding the
foregoing, Gaggenau will not incur any liability, or
have responsibility, for the Product if it is located in a
remote area (more than 100 miles from an authorized
service provider) or is reasonably inaccessible,
hazardous, threatening, or treacherous locale,
surroundings, or environment; in any such event, if you
request, Gaggenau would still pay for labor and parts
and ship the parts to the nearest authorized service
provider, but you would still be fully liable and
responsible for any travel time or other special
charges by the service company, assuming they agree
to make the service call.
Extended Limited Warranty: Sixth thru twelfth year
from date of purchase warranty on sealed refrigeration
system parts only as listed. Gaggenau will pay for
factory specified replacement parts only to correct
defects in materials or workmanship in the sealed
refrigeration system. These parts are compressor,
evaporator, condenser, dryer, and connecting tubing.
Service must be performed by a Gaggenau
designated service company.
Out of Warranty Product: Gaggenau is under no
obligation, at law or otherwise, to provide you with any
concessions, including repairs, pro-rates, or Product
replacement, once this warranty has expired.
Warranty Exclusions: The warranty coverage
described herein excludes all defects or damage that
are not the direct fault of Gaggenau, including without
limitation, one or more of the following: (1) use of the
Product in anything other than its normal, customary
and intended manner (including without limitation, any
form of commercial use, use or storage of an indoor
product outdoors, use of the Product in conjunction
with air or water-going vessels); (2) any party’s willful
misconduct, negligence, misuse, abuse, accidents,
neglect, improper operation, failure to maintain,
improper or negligent installation, tampering, failure
to follow operating instructions, mishandling,
unauthorized service (including self-performed