Jabra GO 6470 Frequently Asked Questions - page 2
Jabra GO™ 6470
Frequently asked questions
Q i can’t hear anythinG in my headset When UsinG my
mobile phone.
A Try the following:
- Make sure the two devices have been paired and are in range.
- Increase the speaker volume on the headset by sliding your finger
up the touch-sensitive panel on the side of the headset.
Q i hear a loW noise in the headset When there is
silence at the other end?
A Your headset is probably using one of the highest volume
settings. Decrease the speaker volume on the headset by sliding
your finger down the touch-sensitive panel on the side of the
headset.
Q i hear myself When i talk UsinG my desk phone. What
can i do?
A This probably means your transmission volume is too high. Set the
transmission volume on your desk phone to a lower level.
Q the soUnd in the headset is poor QUality or the
person at the other end cannot hear me When i talk
UsinG my desk phone
A The clear dial-tone switch and/or microphone-level setting in
the Jabra GO 6470 base may be set incorrectly. Correct it by
re-running the desk phone setup wizard. See the section called
“Re-running the Setup Wizards” in the user manual for more
information.
Q i can’t hear soUnd or listen to mUsic from my pc
UsinG my headset.
A Please check the following:
- Make sure that the Jabra GO 6470 base is selected as the
current audio device both in the Windows sound control panel
and in the application you are using.
- Make sure the audio link to the PC is open (e.g., by right-clicking
on the Jabra Device Service icon in the Windows notification
area on your PC).
- Make sure softphone is enabled in Jabra PC Suite.
Q i have moved to a neW desk at Work. is it possible to
pUt my headset on another Jabra Go 6470 base?
A Yes. Just place your headset in the cradle of the new Jabra GO
6470 base. The two devices will pair and connect automatically.
Q When i try to make a call UsinG my desk phone, the
Gn1000 rhl lifts bUt the call is not connected.
A The GN1000 cannot be used in conjunction with a headset port.
Make sure that the Jabra GO 6470 base is connected to the desk
phone handset port and not the headset port (if the desk phone
has one).
Q is it possible to aUtomate callinG and ansWerinG on
my desk phone WithoUt UsinG a handset lifter?
A Yes, but only if your desk phone has an electronic hook switch
feature. Ask your supplier about the phone’s compatibility or
consult the support area of the Jabra web site – www.jabra.com/
GO6400
Q my telephone inclUdes an electronic hook sWitch
featUre that shoUld Work With my headset, bUt i
can’t Get it to fUnction.
A Please check your desk phone documentation to see if any
special configuration settings or software updates are required
on the desk phone. Also, see the Jabra website for more
information, including compatibility and the correct, clear dial
tone switch setting.
Q does Wi-fi interfere With Jabra Go 6470 if yoU have
them in the same place?
A No, the Jabra GO 6470 uses adaptive frequency hopping, thereby
avoiding channels that are blocked by Wi-fi. To ensure good
sound quality, only the free channels are used.
Q is it possible to listen in on calls With the
Jabra Go 6470?
A The risk of unauthorized access to communication via a
Bluetooth headset is very limited. Jabra GO 6470 uses 128 bit
encryption.
Q What is the ranGe on the Jabra Go 6470?
A The Jabra GO 6470 headset supports the following maximum
ranges:
- When talking through the Jabra LINk
™
350 Bluetooth Adapter
(softphone): up to 100m*
- When talking through the Bluetooth
connection in the Jabra
base (desk phone): up to 100m*
- When talking on (most) mobile phones: up to 25m**
In practice, you may find the range to be somewhat shorter
due to physical obstructions and electromagnetic interference.
Also, if your headset is in power save mode, the range is
slightly reduced. The sound in your headset will slowly
deteriorate as you move farther away from its Bluetooth
partner; move back into range and sound quality is restored.
If you move all the way out of the given range, you will lose all
sound.
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